Behavioral Health Services of Arkansas Reviews

Behavioral Health Services of Arkansas Reviews

3.9

Good - based on 17 reviews

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Reviews (17)
Sandy Hilliard
Sandy Hilliard
2024-01-22
From the receptionist to the nurses to Dr Kappola l received excellent care & attention to my needs,they are all courteous & helpful with all my needs. I truly felt like they cared.
Reply from Behavioral Health Services of Arkansas 2024-01-22
We do truly care! Thank you so, so much for sharing.
Youth Home
Youth Home
2023-10-24
Reply from Behavioral Health Services of Arkansas 2023-10-27
Thank you for your supportive feedback! We appreciate you.
Debra K (Deb)
Debra K (Deb)
2022-10-17
For anyone that would love to get a great Therapist request Elisha (the most amazing person in the world) You will probably have the pleasure to speak with Rudy (Mr. Awesome)who will be the person to hook you up with a therapist. Life is hard enough so reach out for Help!! If you are reading this you are reading it for the right reason. Keep walking forward! Reverse and neutral suck!!!!r
Reply from Behavioral Health Services of Arkansas 2022-10-18
Hey Debra! We're so grateful you had a good experience with our team, and appreciate you taking the time to share with us. Thank you!
Michelle D Cipriano
Michelle D Cipriano
2022-10-05
HORRIBLE customer service. DO NOT RECOMMEND.
Reply from Behavioral Health Services of Arkansas 2022-10-05
We are sorry for your experience. Please give our office a call to speak to our clinic director.
Kimberly Ard
Kimberly Ard
2022-06-01
I absolutely adore my therapist! Ms. Simpson has worked with me for almost two years. We were first linked during the pandemic, so all of my sessions were via Telehealth. The first appointment was my intake appointment; it was not a therapy session. This is standard procedure and was used to provide me with her diagnosis. From there, we have worked on my needs and she has been amazing. I am a completely different person from who I was when I started working with Ms. Simpson. For the first time today, were were able to meet face-to-face and she is just as wonderful! I really do recommend Behavioral Health Services and I definitely recommend Ms. Simpson. :)
Reply from Behavioral Health Services of Arkansas 2022-06-02
We are so happy you've had a wonderful experience and that Ms. Simpson has been able to help you. Thank you for sharing!
Zsane Johnson
Zsane Johnson
2022-05-26
It took me 3 weeks to get an appointment here and before getting that appointment I had to fill out a new patient form online. In the packet, they asked why I’m seeking therapy and I explained thoroughly and then they called me back with the day and time to be there and told me Rene Simpson also known as Carlotta Simpson would be my therapist. When I arrived and started speaking with Rene, she did an assessment and only asked me yes or no questions from a sheet of paper. She didn’t ask me questions to go further in depth with that I was dealing with. She didn’t take the time to truly understand me as my therapist. She seemed one sided and not willing to be open minded during our first session. She was rude, continued to speak over me and stayed on her phone and computer the entire time I was with her. My session was supposed to last 2 hours and we didn’t even finish an hour before she told me she couldn’t help me. At this point I was frustrated and just wanted to speak with someone else or leave. Before leaving, I spoke with her supervisor and was able to provide the issue I was having with Rene, also my reasoning for coming to therapy in the first place. She was a lot more understanding and provided me with another appointment the same day with someone else. In my opinion, I didn’t have a great experience here. I didn’t get along well with Rene and feel as though she could’ve performed better and done her job. But I’m thankful to have another appointment the same day with someone else. Which is why I’ve given 2 stars. If you’re thinking of choosing this place, I personally believe there’s better choices.
Reply from Behavioral Health Services of Arkansas 2022-05-27
Hello, unfortunately, the current demand for mental health services in our area is causing first appointments to be on average 4-6 weeks out. We are so sorry that your first therapist was not a good fit, but happy to know our supervisor was able to quickly get you in with another one of our therapists the very same day. We hope that she was able to resolve your concerns.
amy lizabeth
amy lizabeth
2021-12-10
It's a pain to try to get an appointment, you have to listen to an entire recorded message with no options for an appointment then wait on hold just to say you'd like an appointment. If you speak with the doctor over tele-health, you will hang up with him and then have to call back up there for a follow-up appointment. It's been months since my daughter has talked to her therapist because the appointment is either canceled or no one takes the time to notify me that is has been changed from tele-health to in-person without asking me or her first. We've been using them for over a year and it has been less than ideal since we first started trying to see an actual doctor. The intake guy was great, the therapist is usually great, the doctor...I honestly can't say much about him since I've seen him over video about 3 times. I will say that the doctor and therapist do not seem to communicate with each other about the patient they're treating which is disappointing. The office staff in the location of doctor, the one time I had to deal with them in person were not friendly. They treated us both as a complete inconvenience, so much so that we ended up leaving the office and talking with the doctor via tele-health. One of the women even came out into the waiting room that we were sitting in to tell us that we were there too early. Then the doctor acted like I was in a hurry and needed the appointment to end soon, so he only spent 20 minutes of our scheduled 1 hour. I hate that a mental health facility can treat a patient poorly, but these people have. So much needs to be improved on, and most of it lies with the office staff. The 3 stars are solely based on the care received when NOT dealing with the office. The office itself doesn't meet the expectations of a 1-star review.
Reply from Behavioral Health Services of Arkansas 2021-12-14
We are so sorry that you have had a difficult experience. Our director has been made aware of this and will be reaching out to you.
Joshua Cobb
Joshua Cobb
2021-07-27
This place has wonderful drs and saved my life I was at apt my other phycatrist left and retired bhs picked me right up and made me feel at home very valued and they took care of everything
Reply from Behavioral Health Services of Arkansas 2021-07-28
Wonderful! Thank you for the review!
Judy Houston
Judy Houston
2021-05-07
I need help with a family member who needs Mental Health Services. His medical records from an out of state hospital discharge, recommended he continue mental health treatment and adhere to his medications, which he’s refused to take. This facility had no options, other than seek guardianship. I said, this process could take time and given our loved one mental illness he needs help. I said, I don’t want to call 911 , if his condition progresses. I rather be proactive and not reactive! Plus, calling the police ,if needed, may cause my loved one to run from the police like he did in the past! I called because of their reviews. I will seek support elsewhere.
Reply from Behavioral Health Services of Arkansas 2021-05-10
Hi Judy, we understand that this situation is quite complicated. There are several factors that have to be considered when someone wants to have mental health counseling. We are happy to help your family and will be happy to discuss further about the exact steps to take. Please feel free to call and speak with our director about your specific family situation.
chris givens
chris givens
2021-02-18
Great place wonderful staff they helped me through some of my darkest days
Reply from Behavioral Health Services of Arkansas 2021-02-18
So happy to help! Thank you for the review!
Jennifer Ellis
Jennifer Ellis
2020-06-03
Update (scroll down for original review): after taking a break from mental health services, I resumed care with a different therapist at this clinic and the difference between her and my original therapist is like night and day. She is simply wonderful and is probably the first therapist I have clicked with in a long time. I look forward to speaking with her because I feel like she actually gets me and is interested in helping me unravel the reasons I react to my world in the way that I do. I only gave 3 stars because there are still so many issues with scheduling, particularly with the med doctor and with getting a nurse to call back in a timely fashion, which is less than desirable when you're struggling with a medication change or when life just takes a nosedive and you really need help. Original: Extremely disappointed with the services I received at Behavioral Health Services. The issues started when I first sent the request for services. I asked about a specific type of therapy but they assigned me to a therapist that didn't even offer that service. The therapist was very aloof, not remotely warm, and didn't seem interested in listening to me or helping me with any of my issues. She was noticeably watching the clock during my last visit with her and had the nerve to ask me when I wanted to come back as if I actually wanted to speak with her again. Their medical doctor was friendly and actually helpful but it was incredibly difficult to get an appt with him. I had to set an appt 30 days out after a medication change. The day of my appt, I got a call that the doctor was sick and would not be seeing me today. When they tried to reschedule, it was going to be another month before he had openings. Forget that, I will just go to my primary care physician.
Reply from Behavioral Health Services of Arkansas 2019-10-28
We sincerely apologize for your experience. We are always happy to reassign therapists if the patient requests. We make every effort to ensure the best fit to meet patient needs.
Skrdykat Junior
Skrdykat Junior
2020-04-21
They have been wonderful for me, especially Dr. Shy. My only wish is they didn't have such a fast turnover rate with the therapists! Very friendly, relaxed setting.
Reply from Behavioral Health Services of Arkansas 2020-06-24
We are so happy to hear about your positive experience! We apologize for the recent turnover.
Peg Larkin
Peg Larkin
2020-02-27
Reply from Behavioral Health Services of Arkansas 2020-03-09
Thank you!
Cara Bartelme
Cara Bartelme
2019-10-09
It's been a full week since I left a message for the only person they have that can set up a new patient. Wednesday at 3pm I was told she had left for the day. Thursday at 2pm I was told she had left for the WEEKEND but that I could expect my message from Wednesday to be returned next Monday or Tuesday. It's Wednesday again and I haven't heard from them at all. I'm glad I found Chenal Family Therapy instead. Chenal emailed me back the same day I inquired, and I've had multiple calls AND emails from their new patient team making sure I've been helped. Perhaps there are extenuating circumstances that have prevented BHS from providing any sort of service, and I hope that's true. For me, it was extremely disappointing to be completely ignored when seeking help.
Reply from Behavioral Health Services of Arkansas 2019-10-10
We are so sorry to hear you have had a negative experience and we appreciate you calling it to our attention. This certainly is not how we manage intakes. We are taking measures to ensure this is never an issue again. Please feel free to reach out to us directly if we can help address anything.
Patryk
Patryk
2017-08-18
Staff is great! They do a great job working wth children.
Reply from Behavioral Health Services of Arkansas 2017-08-18
Thank you for the great review!
Peyton Rose
Peyton Rose
2016-02-02
A great group doing amazing work. Was happy to work with their staff.
Reply from Behavioral Health Services of Arkansas 2016-03-18
Thank you Peyton! We enjoyed working with you and the Google team!
Levi Ashcraft
Levi Ashcraft
2015-11-19
I truly appreciate the work this agency performs on a daily basis. They are always helpful and friendly plus they understand my needs. Please do not hesitate and give them a call, you will not regret it.
Reply from Behavioral Health Services of Arkansas 2016-03-18
Thank you for the excellent review Levi!