BetterCleans

BetterCleans Reviews

Excellent rating
4.8 | 240 reviews
Trustindex Verified Company
BetterCleans
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Reviews

Trustindex 4.8 | 240 total
212 pcs
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Debbie Golata
Debbie Golata 2026.01.28
terrible service Extremely disappointed in this service. I booked and paid for a "deep cleaning" and she didn't even dust the furniture. She did a bit of cleaning in the bathroom but left everything all over the place, took me 1/2 hour to put everything back the way it was. The shower curtain was left off the hooks just to name one. Didn't bother to clean the kitchen at all! I would NEVER recommend this service to anyone!
Date of experience: 28 January, 2026
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K Zubke
K Zubke 2025.09.01
Wouldnt hire them again. I gave a two because they did reduce the price after I told them I would never get them again. I guardian for two elderly men that live alone. Both have learning disabilities. Think 7 year olds, but high functioning. The initial call was great. I said, top to bottom clean, curtains and walls are collecting dust. Ceiling fans, she even commented that there were a lot in the house. She said they would go that, baseboards, bathroom and kitchen. I sent pictures of everything. Booked them. The next two days I get messages and I learn they won’t do curtain tops or ceiling fans They won’t do walls any higher than they can reach. I paid extra for windows but have to take screens off. The day comes. They won’t do the tub because it has moms. It didn’t bit was a bad case of constant sosp scum. But it was a walk in tub so I think they just didn’t want to do it. Wouldn’t even wipe the top off. Didn’t do the baseboards, ceiling fans, didn’t wipe down the counter. There were corners that should have been cleaned. The floors had been cleaned but they went over them quick. Wouldn’t do behind furniture or ask the men to move them so they could. They did negotiate a price drop when I complained. Thats why they get two stars. But I learned later that one of them stoke a hat with tractors embroidered on. Something a 7 year old would love and the man did. Really?! I can handle poor work performance, because it happens all the time. But when you have to steal from disabled people.., it’s pretty low. So don’t trust the employees
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J C
J C 2023.12.12
Had them clean up a basement floor they did a great job.
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Reply from BetterCleans 2023.12.15
We appreciate your review, J C! Thank you for choosing BetterCleans! - The BetterCleans Team
Matt Mitman
Matt Mitman 2023.12.07
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Reply from BetterCleans 2023.12.08
Thank you for a 5-star rating, Matt! Please don't hesitate to reach us if you need a house cleaning service. :) - The BetterCleans Team
Sandie Berka
Sandie Berka 2023.12.07
I am so impressed with this company! Their communication with their clients is stellar as is their desire to meet our needs and make sure that we are completely happy with their service. The staff who have been to the house have been thorough, very pleasant, and efficient!
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Reply from BetterCleans 2023.12.08
It brings us great joy to hear that the cleaning of your hoime in Milwaukee was a success and that our team surpassed your expectations, Sandie. Thank you for entrusting BetterCleans with your home, and we look forward to serving you again in the future! - The BetterCleans Team
Jason C
Jason C 2023.11.29
Easy to coordinate and left the place looking great. Thanks!
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Reply from BetterCleans 2023.12.01
Thank you for you nice feedback, Jason. Please don't hesitate contacting us if you ever need our service again. :) - The BetterCleans Team
Gabrielle Boutillier
Gabrielle Boutillier 2023.11.28
This is my third or fourth time using them, and I am very happy. The staff is timely & very professional. I highly recommend them.
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Reply from BetterCleans 2023.12.01
Gabrielle, doing the cleaning of your Indianapolis home is always a pleasure. We look forward to seeing you again soon! - The BetterCleans Team
Janel Nieto
Janel Nieto 2023.11.17
HIRE THEM! I have a ranch that is roughly 1200sqft not including the basement, and it was just one person who cleaned my whole house! So worth it. The dusted and took care of my ceiling fans. It just gave me peace of mind before I hosted a huge party.
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Reply from BetterCleans 2023.11.24
Thank you so much for the great review, Janel! Cleaning your Milwaukee home was a pleasure and that the team exceeded your expectations - we would love to clean for you again in the future! - The BetterCleans Team
Ben
Ben 2023.11.16
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Amy Ramsey
Amy Ramsey 2023.10.26
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Reply from BetterCleans 2023.10.27
Thank you for your feedback, Amy! Please don't hesitate to call us again if you need a house cleaning service. - The BetterCleans Team
Alexandria Sitaras
Alexandria Sitaras 2023.10.05
I booked a full cleaning for a move in service because I’ve moved so many times in the last few years that I decided to leave the cleaning to the professionals. From the start the communication was prompt and easy. It was also nice to get all the scheduling and updates via text. The online portal also was easy to use once I got set up. I am super picky about what is clean and the team that cleaned my new house did an AMAZING job. I didn’t find any areas that were missed (I always check baseboards, window sills, hidden corners!) and everything was spotless. It was very satisfying to feel confident enough to move into my new place knowing that it is squeaky clean. I will be using them for my move out service as well and a monthly cleaning of my new home. Thank you so much for the thorough and fast service!
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Reply from BetterCleans 2023.10.06
Hi, Alexandra! Thank you so much for choosing BetterCleans to clean your new place. We're so happy to hear you had a great experience with us - if you're ever in need of a cleaning service again, please don't hesitate to reach out. :) - The BetterCleans Team
Joshua Zastrow
Joshua Zastrow 2023.09.26
My place looked really good when they left. Would hire again.
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Reply from BetterCleans 2023.09.27
We're delighted to hear that the cleaning of your home went well and that the team exceeded your expectations, Joshua. Thank you for choosing BetterCleans! - The BetterCleans Team
KELLY HENDRIX
KELLY HENDRIX 2023.09.25
I was on vacation for a couple of weeks and really wanted to come home to a clean house. We've been disappointed by cleaning services previously so I was nervous to try someone new, but I could not be happier with the service we got with Better Cleans. I will definitely be using them again!
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Reply from BetterCleans 2023.07.07
Thank you so much for your kind words! We're thrilled to hear that you had a great first experience with our service. We look forward to serving you again in the future! - The BetterCleans Team
Nikita Jain
Nikita Jain 2023.09.22
Martha and her team did a fabulous job!!
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Reply from BetterCleans 2023.09.27
Hi Nikita, we're so happy to hear your first experience with us was a great one, please don't hesitate to reach out if you ever need our services again. - The BetterCleans Team
Sara Bentley
Sara Bentley 2023.09.22
Great quality clean and worked with my schedule. Done in a timely fashion
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Reply from BetterCleans 2023.08.11
We're happy to hear your first experience with us was a great one, Sara! - The BetterCleans Team
Antonia Sallis
Antonia Sallis 2023.09.22
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Reply from BetterCleans 2023.09.27
We appreciate your review, Antonia! Thank you for choosing BetterCleans! - The BetterCleans Team
Jade
Jade 2023.09.22
We had such an amazing experience using BetterCleans. They were on time, super friendly, thorough, and left our house in great shape. I can’t wait to use their services again!
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Reply from BetterCleans 2023.09.27
Thank you so much for choosing BetterCleans, Jade. We're delighted to hear that the cleaning went well and that the team exceeded your expectations. We look forward to seeing you again soon! - The BetterCleans Team
Katelyn Spiegelhoff
Katelyn Spiegelhoff 2023.09.22
They cleaned my house and did an amazing job. I’d most definitely use their services again.
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Reply from BetterCleans 2023.09.27
Thank you so much for choosing BetterCleans, Katelyn. We're delighted to hear that the cleaning went well and that the team exceeded your expectations. We look forward to seeing you again soon! - The BetterCleans Team
Dan Stoller
Dan Stoller 2023.09.22
Amazing cleaners; highly recommend!!!
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Reply from BetterCleans 2023.09.27
Hi Dan, thanks for choosing BetterCleans for your cleaning services! We are thrilled you had such a great experience with us. - The BetterCleans Team
Debbie Melendez
Debbie Melendez 2023.09.22
I don’t have anything bad to say about BetterCleans. They always communicate with me if there is any change. I also like that they are flexible and work with my unexpected schedule. Normally, the same person come to my house but when she can’t they will let me know. All of the ladies that has come to my house have been very professional. I definitely recommend their service.
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Reply from BetterCleans 2023.06.30
Hi Debbie! Thank you so much for taking the time to share your positive experience with BetterCleans! We appreciate your kind words and are thrilled to hear that our team has been consistently communicative, flexible, and professional. We look forward to continuing to provide you with excellent service. If you ever need anything, please don't hesitate to reach out. Thanks again! - The BetterCleans Team

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