Verified Company
After a string of disappointing experiences with agencies lacking accountability, Anjali at Best Human Resource was a breath of fresh air. She diligently matched us with a wonderful helper, demonstrating thorough due diligence and providing exceptional support. Her professionalism and responsiveness were outstanding, making the entire process seamless and stress-free. Highly recommend Anjali and any organization she works for!
Reply from Best HR
2025.07.22
Dear Ms Suhas .
Thank you for the 5-star review! We’re glad Anjali’s professionalism and care restored your confidence and helped match you with a great helper. We appreciate your recommendation and are always here to support you.
Warm Regards,
Sha
Best HR
Management
Thank you for the 5-star review! We’re glad Anjali’s professionalism and care restored your confidence and helped match you with a great helper. We appreciate your recommendation and are always here to support you.
Warm Regards,
Sha
Best HR
Management
I had a wonderful experience with this maid agency! From the moment I contacted them, Ms Anjalis assistance was top-notch—professional, friendly, and quick to respond. I also appreciated that she took the time to match the right person to our needs, ensuring a smooth and stress-free experience. Highly recommend this agency if you're looking for reliable and trustworthy maid services!
Reply from Best HR
2025.07.22
Dear Mr Abishek,
Thank you so much for the fantastic 5-star review! We're thrilled to hear that you had a wonderful experience with us and that Anjali provided such professional and attentive service. Matching the right helper to your needs is always our priority. We truly appreciate your recommendation and support!
Warm Regards,
Sha
Management
Best HR
Thank you so much for the fantastic 5-star review! We're thrilled to hear that you had a wonderful experience with us and that Anjali provided such professional and attentive service. Matching the right helper to your needs is always our priority. We truly appreciate your recommendation and support!
Warm Regards,
Sha
Management
Best HR
On 29Oct 2024, I looked up Ethel to help look for a helper which I need it in Jan 2025. She was very eager and helpful.. Sent me 5 biodata to look through and we secured on the 5th bio that was shared. This was settled on 1 Nov 2024.. On 2 Nov, she called me and confirmed again that I was taking the 5th bio and yes we come to a confirmation! All the forms and payment were setlled by 6 Nov.
On 18 Nov 2024, I whatsapp her to ask for some updates as I want to find out when will the helper be able to come to my place so that I can make arrangement for my previous helper to go home. Ethel only reply on 20 Nov.. I told her my concern of space issues. so I need to send off current then the new one come in.. she assured me by replying
“if u need her by this date, will arrange for her to come at least 1 week before u take her as still need to bring her for medical , SIP and thumbprint” and when i replied to arrange for confirmation of date, I was left hanging there with no replies again.. Until 22 Nov, I whatsapp her and asked her if the date set is okay? She replied “ok Ma'am noted”
On 5th Jan 2025 (one week before the helper is coming in), I asked what time will the helper arrive at my place on 12th Jan.. there was no reply from her. The next day, I whatsapp again..
She finally replied “I will check with Indonesia side
Sorry today not in office”
and i asked her to update me the next day about the timing.. i will need to make arrangement on my end.. On 8 Jan, she updated me (yayy she initiated to update me!) that the helper’s passport is just out and I need to authorise for application. Ok, got it done.. Then on 10 Jan (2 days before the helper is coming), then she updated that she got approval for the helper. but there will be delay on her arrival.. 2 days before the date that the helper supposed to come in, then only she updated me about the delay.. and when I asked for more details (delay for how long? when can she come instead?) she just blame it on indonesia’s side. and couldn’t do anything.. when i tried to ask for more details again, she said the delay was due to Indonesia change government.. (but this happened in oct 2024, why will it affect? really?)
Imagine my current helper is leaving on sunday morning and we dont know when will the new helper comes..? 🤯 and this helper is for taking care of elderly.. this is really pressing on our end, so made a call to Ethel, and she said 5 days (after the agreed date) then she can arrive at my place. I told her that 5 days is impossible.. Who is going to help take care of elderly from Mon to Fri..
After much discussion, she finally finalise that she can come on Tuesday.. but this experience gave our family a bad scare. We are unsure if we can trust what they have agreed.. She is very responsive and prompt when it comes to asking for payment. But when I asked for details/information, she took days to reply. Also, lack of responsibility to inform ahead and to provide solution. The processing fees and all collected by the agency is no small amount. But this is what I experienced…😩
On the day when the helper arrives, initially said 730pm.. but ended up came close to 9pm.. waaaa my first time receiving the helper so late at night. And that is already the very first day of working day for her. But I am super thankful that she is finally here!
Caregiving for elderly is not easy.. I hope they can be more understanding and sensitive when handling arrangement. To be more responsible in their timeline. To provide what they have agreed upon. To be upfront about situation. Don’t try to pacify people and delay news/updates.. It is not helpful..
Reply from Best HR
2025.07.22
Dear Ms Xue,
Thank you for taking the time to share your experience in such detail. We sincerely apologise for the stress and inconvenience caused during the process, especially given the critical nature of arranging care for an elderly family member.
Please know that at our agency, we always strive to bring in helpers as early as possible to ensure a smooth transition for our clients. Unfortunately, in this particular case, there were unexpected political changes and a cabinet reshuffle in Indonesia that led to a review and temporary delay in their overseas deployment processes. While this occurred in October, the ripple effects only became apparent during your helper’s processing period, which affected scheduling and documentation timelines.
We acknowledge that communication gaps on our part added to your frustration, and we deeply regret not providing you with clearer updates and firmer timelines earlier. We also understand how important it is for families like yours to plan ahead—especially when caregiving is involved—and we are truly sorry for the distress this caused.
Your feedback is invaluable and we are taking it seriously to improve our coordination, response time, and proactive updates moving forward. We're grateful for your patience and understanding, and we’re relieved that your helper finally arrived safely, even if later than expected.
Thank you once again for your trust, and we remain committed to serving you better in future.
Warm Regards,
Sha
Management Team
Best Human Resource
Thank you for taking the time to share your experience in such detail. We sincerely apologise for the stress and inconvenience caused during the process, especially given the critical nature of arranging care for an elderly family member.
Please know that at our agency, we always strive to bring in helpers as early as possible to ensure a smooth transition for our clients. Unfortunately, in this particular case, there were unexpected political changes and a cabinet reshuffle in Indonesia that led to a review and temporary delay in their overseas deployment processes. While this occurred in October, the ripple effects only became apparent during your helper’s processing period, which affected scheduling and documentation timelines.
We acknowledge that communication gaps on our part added to your frustration, and we deeply regret not providing you with clearer updates and firmer timelines earlier. We also understand how important it is for families like yours to plan ahead—especially when caregiving is involved—and we are truly sorry for the distress this caused.
Your feedback is invaluable and we are taking it seriously to improve our coordination, response time, and proactive updates moving forward. We're grateful for your patience and understanding, and we’re relieved that your helper finally arrived safely, even if later than expected.
Thank you once again for your trust, and we remain committed to serving you better in future.
Warm Regards,
Sha
Management Team
Best Human Resource
They use the years of experience of the helper to claim that they are experienced but actually the helper is trying her best but not efficient or that good. Not able to clean mirror or glass well and neither able to cook/wash or clean properly and the support from the agency is limited so is their attitude. It is actually towards end of 4 months, debt paid off she appear to be no longer interested to work.
The maid also show a lot of issues such as ask her to rest , but she not following it, keep working but the cleaning is not done properly then emotional unstable then towards end of 4 months work quality also drop badly.
After 4 months working and clearing up the debt. One day she suddenly upset with my feedback, she request to go back to agency on the same day. And the agent Ethel Tan coerced me to allow her to do termination on same day notice instead of 30 days. DO note to use everything on Whatsapp message for black and white evidence no voice call. Then urgently need to go through them for replacement then cannot get many bios for review either.
During the replacement, she submitted documents without much checking and ask about that how come you not doing your job to check. she is like "excuse me". Bios airport stated wrongly. My son name also submitted without checking.
Overall, she good thing is do is trying to suggest related helper with related job scope. The bad part is she did the less than 1 day termination despite contract stated 30 days.
Reply from Best HR
2025.07.22
Dear Ms Waa Poh,
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your experience and understand how frustrating it must have been for you and your family.
At our agency, we rely on the information provided by helpers regarding their past work experience, and we always do our best to match each household’s needs accordingly. While many helpers do try their best, some may still struggle to meet expectations due to adjustment issues or lack of confidence. Sometimes, a little motivation and encouragement from the employer—a kind word or a pat on the back—can go a long way in boosting their morale and improving performance.
Regarding the sudden termination and the replacement process, we are currently reviewing this matter internally to better understand how things were handled. We always encourage communication via written channels like WhatsApp for clarity and accountability, and we appreciate your point on that.
We also sincerely apologise for the documentation errors during the replacement process. We understand how important accuracy is and will work to improve our internal checks to prevent this moving forward.
Your feedback is valuable, and we are committed to improving our service. If you’re open to it, we would welcome a follow-up conversation to address any remaining concerns.
Warm Regards,
Sha
Management Team
Best HR
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your experience and understand how frustrating it must have been for you and your family.
At our agency, we rely on the information provided by helpers regarding their past work experience, and we always do our best to match each household’s needs accordingly. While many helpers do try their best, some may still struggle to meet expectations due to adjustment issues or lack of confidence. Sometimes, a little motivation and encouragement from the employer—a kind word or a pat on the back—can go a long way in boosting their morale and improving performance.
Regarding the sudden termination and the replacement process, we are currently reviewing this matter internally to better understand how things were handled. We always encourage communication via written channels like WhatsApp for clarity and accountability, and we appreciate your point on that.
We also sincerely apologise for the documentation errors during the replacement process. We understand how important accuracy is and will work to improve our internal checks to prevent this moving forward.
Your feedback is valuable, and we are committed to improving our service. If you’re open to it, we would welcome a follow-up conversation to address any remaining concerns.
Warm Regards,
Sha
Management Team
Best HR
Ethel is very professional in helping initial filtering of suitable candidate, arranging intetview, and subsequent contract briefing and documentation. She created an ease atmosphere for communication between employer and candidate which facilitates mutual understanding on the needs of both parties. We are very satisfied with our new helper recommended by Ethel, thank you very much.
My family recently secured a helper through this service, and I can tell you that they are thorough in hiring and training. Working with Aisah made the process easy. She is detail-oriented and does her best to make sure the prospective helper is a good fit for your family. Our helper has made our family life more manageable. She is kind and gentle with our son. We feel blessed to have added her to our family unit.
Mdm Aishah was recommended by a friend for her good services. And indeed I experienced her enthusiasm and patience while looking for a helper to replace my attitude ex-helper. She was very helpful in helping with the interview arrangement and translation. The handover was also a breeze.
Ethel was very efficient in processing the paperwork for my new helper knowing that I require one urgently. The biodatas of the candidates she recommended to us were all of great standards, showing that Ethel understood what we wanted, and picked out suitable candidates for us. Fees are also very reasonable. Would highly recommend anyone looking for good help to approach Ethel!
I had approached several agencies but none could provide recommendations for a helper that suited my profile. By God's grace, I came across Best Human Resources and reached out to them. Anjali was really helpful from the start, given that I was a first time employer and provided the most suitable helper that meets my expectations and guided us along from start till end. Thank you so much. Very satisfied with the services! Will definitely recommend!
Anjali provided top notch service from selection to training. Was very patient and dedicated in helping me with the process of finding my first maid. I've heard of many cases where it's not a good match but I am thankful that Anjali has done a great job to ensure that it is the right one. There is also a lot of follow up and backend services such as teaching my helper how to set up her bank account and singpass. Even though it's also the first time my helper came to sg, there is strong rapport and training given to her. It has been 2 months and my family is very satisfied. I am confident that Anjali will be able to help you in getting a good and reliable maid.
