Best HR Reviews

After a string of disappointing experiences with agencies lacking accountability, Anjali at Best Human Resource was a breath of fresh air. She diligently matched us with a wonderful helper, demonstrating thorough due diligence and providing exceptional support. Her professionalism and responsiveness were outstanding, making the entire process seamless and stress-free. Highly recommend Anjali and any organization she works for!

I had a wonderful experience with this maid agency! From the moment I contacted them, Ms Anjalis assistance was top-notch—professional, friendly, and quick to respond. I also appreciated that she took the time to match the right person to our needs, ensuring a smooth and stress-free experience. Highly recommend this agency if you're looking for reliable and trustworthy maid services!

On 29Oct 2024, I looked up Ethel to help look for a helper which I need it in Jan 2025. She was very eager and helpful.. Sent me 5 biodata to look through and we secured on the 5th bio that was shared. This was settled on 1 Nov 2024.. On 2 Nov, she called me and confirmed again that I was taking the 5th bio and yes we come to a confirmation! All the forms and payment were setlled by 6 Nov. On 18 Nov 2024, I whatsapp her to ask for some updates as I want to find out when will the helper be able to come to my place so that I can make arrangement for my previous helper to go home. Ethel only reply on 20 Nov.. I told her my concern of space issues. so I need to send off current then the new one come in.. she assured me by replying “if u need her by this date, will arrange for her to come at least 1 week before u take her as still need to bring her for medical , SIP and thumbprint” and when i replied to arrange for confirmation of date, I was left hanging there with no replies again.. Until 22 Nov, I whatsapp her and asked her if the date set is okay? She replied “ok Ma'am noted” On 5th Jan 2025 (one week before the helper is coming in), I asked what time will the helper arrive at my place on 12th Jan.. there was no reply from her. The next day, I whatsapp again.. She finally replied “I will check with Indonesia side Sorry today not in office” and i asked her to update me the next day about the timing.. i will need to make arrangement on my end.. On 8 Jan, she updated me (yayy she initiated to update me!) that the helper’s passport is just out and I need to authorise for application. Ok, got it done.. Then on 10 Jan (2 days before the helper is coming), then she updated that she got approval for the helper. but there will be delay on her arrival.. 2 days before the date that the helper supposed to come in, then only she updated me about the delay.. and when I asked for more details (delay for how long? when can she come instead?) she just blame it on indonesia’s side. and couldn’t do anything.. when i tried to ask for more details again, she said the delay was due to Indonesia change government.. (but this happened in oct 2024, why will it affect? really?) Imagine my current helper is leaving on sunday morning and we dont know when will the new helper comes..? 🤯 and this helper is for taking care of elderly.. this is really pressing on our end, so made a call to Ethel, and she said 5 days (after the agreed date) then she can arrive at my place. I told her that 5 days is impossible.. Who is going to help take care of elderly from Mon to Fri.. After much discussion, she finally finalise that she can come on Tuesday.. but this experience gave our family a bad scare. We are unsure if we can trust what they have agreed.. She is very responsive and prompt when it comes to asking for payment. But when I asked for details/information, she took days to reply. Also, lack of responsibility to inform ahead and to provide solution. The processing fees and all collected by the agency is no small amount. But this is what I experienced…😩 On the day when the helper arrives, initially said 730pm.. but ended up came close to 9pm.. waaaa my first time receiving the helper so late at night. And that is already the very first day of working day for her. But I am super thankful that she is finally here! Caregiving for elderly is not easy.. I hope they can be more understanding and sensitive when handling arrangement. To be more responsible in their timeline. To provide what they have agreed upon. To be upfront about situation. Don’t try to pacify people and delay news/updates.. It is not helpful..

They use the years of experience of the helper to claim that they are experienced but actually the helper is trying her best but not efficient or that good. Not able to clean mirror or glass well and neither able to cook/wash or clean properly and the support from the agency is limited so is their attitude. It is actually towards end of 4 months, debt paid off she appear to be no longer interested to work. The maid also show a lot of issues such as ask her to rest , but she not following it, keep working but the cleaning is not done properly then emotional unstable then towards end of 4 months work quality also drop badly. After 4 months working and clearing up the debt. One day she suddenly upset with my feedback, she request to go back to agency on the same day. And the agent Ethel Tan coerced me to allow her to do termination on same day notice instead of 30 days. DO note to use everything on Whatsapp message for black and white evidence no voice call. Then urgently need to go through them for replacement then cannot get many bios for review either. During the replacement, she submitted documents without much checking and ask about that how come you not doing your job to check. she is like "excuse me". Bios airport stated wrongly. My son name also submitted without checking. Overall, she good thing is do is trying to suggest related helper with related job scope. The bad part is she did the less than 1 day termination despite contract stated 30 days.

Amazing. I love to visit them after every 2 years. That's the time when my girl finish contract.

The agency facilitated a very smooth hiring of my helper for me , right from arranging interviews, to paperwork to the final handover. Special mention to Ms.Aisah who took on my case requirement and delivered through!

Ethel is very professional in helping initial filtering of suitable candidate, arranging intetview, and subsequent contract briefing and documentation. She created an ease atmosphere for communication between employer and candidate which facilitates mutual understanding on the needs of both parties. We are very satisfied with our new helper recommended by Ethel, thank you very much.

My family recently secured a helper through this service, and I can tell you that they are thorough in hiring and training. Working with Aisah made the process easy. She is detail-oriented and does her best to make sure the prospective helper is a good fit for your family. Our helper has made our family life more manageable. She is kind and gentle with our son. We feel blessed to have added her to our family unit.

Mdm Aishah was recommended by a friend for her good services. And indeed I experienced her enthusiasm and patience while looking for a helper to replace my attitude ex-helper. She was very helpful in helping with the interview arrangement and translation. The handover was also a breeze.

Ms Aishah was so quick to response and managed to find a suitable helper based on my needs. She was able to give me an amazing helper in a very short time. Im very glad and thankful to stumble upon their agency. Quick and good! Very recommendable!

We worked with Anjali & the experience was really good. Very clear on the process & transparent about the fee charged

Thank you Ethel for assisting us in getting a new suitable transfer helper on short notice. Handled everything from Permit, Contract Agreement, Insurance and giving us advice on how to handle the exchange process. Highly recommended!

Ethel was very patient and helped us through all aspects of the hiring process. Communication and handover was very efficient and professional. Would highly recommend Ethel!

Ethel was very efficient in processing the paperwork for my new helper knowing that I require one urgently. The biodatas of the candidates she recommended to us were all of great standards, showing that Ethel understood what we wanted, and picked out suitable candidates for us. Fees are also very reasonable. Would highly recommend anyone looking for good help to approach Ethel!

I had approached several agencies but none could provide recommendations for a helper that suited my profile. By God's grace, I came across Best Human Resources and reached out to them. Anjali was really helpful from the start, given that I was a first time employer and provided the most suitable helper that meets my expectations and guided us along from start till end. Thank you so much. Very satisfied with the services! Will definitely recommend!

Anjali provided top notch service from selection to training. Was very patient and dedicated in helping me with the process of finding my first maid. I've heard of many cases where it's not a good match but I am thankful that Anjali has done a great job to ensure that it is the right one. There is also a lot of follow up and backend services such as teaching my helper how to set up her bank account and singpass. Even though it's also the first time my helper came to sg, there is strong rapport and training given to her. It has been 2 months and my family is very satisfied. I am confident that Anjali will be able to help you in getting a good and reliable maid.

Very good experience, Sha has been great at helping us to find the right candidates for interviews. Very efficient handover and helpful in our queries. Strongly recommended!

Ethel was very helpful. She guided us through the process and managed the application smoothly and well. I will readily recommend her to others.

Aisah from Best Human Resources was very helpful and patiently answered all our questions right from the time we got in touch with the agency. Happy to recommend her and Best Human Resources.

We were in urgent need of a helper and managed to get in touch with Ethel. Ethel has been an absolute lifesaver in helping us find our new helper! She shortlisted 2-3 helpers quickly based on our criteria. Her guidance and support throughout the process were invaluable and she was in constant communication to walk us through the whole process including interviewing the helpers, down-selection, working through MOM for helper’s work permit and ensuring our helper could start with us as soon as practical. Ethel recommended someone who is not only highly skilled but also incredibly caring, trustworthy and reliable. Thanks to her, we now have someone to assist us with our household work and looking after kids. If you're in search of someone reliable who you want working for you, I would highly recommend Ethel @ BestHR. You won't be disappointed!