Best Glaze Windows Doors Conservatories

Best Glaze Windows Doors Conservatories Reviews

Excellent rating
4.5
69 reviews Verified
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Reviews (69)
Anne Reynolds
United Kingdom | 2023.12.01
BEST GLAZE OWING THOUSANDS OF POUNDS TO US. WE HAVE BEEN SPEAKING TO CITIZENS ADVICE CONSUMER SERVICE / TRADING STANDARDS AS A MATTER OF URGENCY. NOW THAT BEST GLAZE HAVE APPLIED TO BE STRUCK OFF COMPANIES HOUSE, THIS WOULD AFFECT OUR CHANCES OF RETRIEVING THE DEPOSIT THAT WE PAID THEM - THOUSANDS OF POUNDS. IT WOULD BE A VERY GOOD IDEA TO CONTACT THEM AS SOON AS POSSIBLE FOR HELP BEFORE ITS TOO LATE.
Paul Barber
United Kingdom | 2023.11.20
Bestglaze Following my previous review about this company and its owner Mr Thomas Luke defaulting on my conservatory order - sorry stealing my Money - it appears that many others are in a similar position - It makes me very angry that it seems that they/he has been defaulting on orders since January 2023 but was still taking orders up to September with as it happens no intention of honouring them - he is no more than a common criminal but unfortunately the Police and Action Fraud say there is no evidence ?? so they cannot pursue this - frustrating y
Nicola Wills
Nicola Wills
2023.10.25
Like several others on here, we have fallen victim to this company. Having paid more than £13,000 to them for a conservatory that has never materialised. Best Glaze had our money in 2022. Despite start dates that came and went nothing happened. We are understanding, patient people, we thought it was a matter of waiting for the works to start. It was a while before we realised what happened. A Search of Companies House did not flag anything untoward; a local company just down the road with large advertising boards along the A39. It did not occur to us that our money has in fact been stolen. We had other plans for our home which depended on Best Glaze. We are so angry and dissappointed. We paid in good faith and trusted them.
Roz Hibbert
Roz Hibbert
2023.10.04
They have taken our deposit and now have gone bust. This was taken today at 2.30 pm. They have taken other people's money and we are now in consultation with our bank to try to retrieve the thousands they have taken from many disgruntled customers who have not had their goods delivered and fitted.
lynne edwards
lynne edwards
2023.09.19
Took our deposit and first payment in Jan . Didn’t respond to emails /phones.This has happened to many others , in some cases thousands of pounds lost . Do not deal with this company or future companies that the director may hold .
Lynne edwards
United Kingdom | 2023.09.17
Do not deal with this company Like the last 2 reviews , have paid deposits back in Jan and have had no communication from this company . Emails , phone calls all ignored. Don’t not deal with this company .
Paul Barbrr
Paul Barbrr
2023.09.08
Beware of this business - I have recently placed an order with them for a conservatory and paid a hefty deposit but now they appear to have disappeared from the face of the earth - not responding to e mails or calls and their premises appear to be closed up - if you can get hold of them avoid doing business with them
Gareth Grimshaw
Gareth Grimshaw
2023.09.06
We entered into a Contract with Best Glaze for a new Conservatory in March this year and paid a hefty deposit. After much chasing, we were eventually informed installation would commence on 4 Sept. Nobody turned up on that day and despite numerous emails, calls and voicemails to their offices and all the published contact numbers we could not reach anyone, and have not had any response at all to date. We have no idea if and when installation will now commence. Very worrying for us and extremely disappointing.
Diane Mills
Diane Mills
2023.07.03
You make an appointment for ther surveyor Tony to go & mesure for new windows and they can't be bothered to turn up & they don't phone to give an explanation very disappointing and won't be recommending them to any one.
Reply from Best Glaze Windows Doors Conservatories 2023.07.03
Dear Dianne Mills, We sincerely apologise for the inconvenience you experienced with our surveyor not showing up for your window measurement appointment. We understand how frustrating it must have been, and we want to assure you that this is not reflective of our usual standards of service. Upon investigating the matter, we discovered that there was a glitch in our appointment system, which led to the failure in scheduling and notifying you about the cancellation. We deeply regret the oversight and the lack of communication on our part. We value your time and trust, and we would like to make it right. Please allow us the opportunity to reschedule the appointment at your convenience. We will ensure that all necessary measures are taken to prevent any such issues from occurring in the future. Once again, we apologise for the disappointment caused, and we appreciate your understanding. Should you have any further concerns or questions, please don't hesitate to reach out to our customer service team. We are committed to making improvements based on your feedback. Thank you for bringing this matter to our attention, and we are glad you have rebooked the appointment for Wednesday, we look forward to seeing you then.
Carole Boag
Carole Boag
2023.06.08
Bestglaze recently completed a large conservatory for us and we are absolutely delighted with the result finding we have a beautiful light room flowing from indoor to outdoor living and in which we spend the majority of our time. Bestglaze carried out the project with consummate skill and professionalism and the result is clear for all to see in the attention to detail and the excellent workmanship. The work was carried out by various teams each with their area of expertise and each and every one of them was a pleasure to have around. Nothing was too much trouble; small issues were dealt with straightaway, all mess was cleared away and we missed their cheery faces and fun banter when they left. A huge thank you to you all.
Reply from Best Glaze Windows Doors Conservatories 2023.06.08
Thank you for choosing Bestglaze for your recent conservatory project in Cornwall. We are thrilled to hear that you are delighted with the outcome and that the new space has become a beautiful light-filled room where you can enjoy seamless indoor-to-outdoor living. At Bestglaze, we take pride in delivering exceptional service and craftsmanship, and it brings us great joy to know that our attention to detail and excellent workmanship are evident in the final result. Our team of skilled professionals, each with their area of expertise, worked diligently to ensure the successful completion of your project. We understand the importance of a smooth and hassle-free experience for our customers. Therefore, we are delighted to hear that our teams were a pleasure to have around. Their professionalism, skill, and friendly demeanor are qualities we strive for in all our projects. We are glad that any small issues were promptly addressed and that they went the extra mile to keep the workspace clean and tidy. Your satisfaction is our top priority, and we are grateful for your kind words of appreciation. We value your trust in our services and are humbled by your positive feedback. Once again, thank you for choosing Bestglaze for your conservatory project. We hope you continue to enjoy your new light-filled living space, and we look forward to serving you again in the future. Warm regards, The Bestglaze Team
Jolanta Bednarczyk
Jolanta Bednarczyk
2023.04.14
Great Service, Thank you
Reply from Best Glaze Windows Doors Conservatories 2023.04.14
Thank you Jolanta, it was an absolute pleasure installing double glazing for the Kilbrinie Hotel in Newquay and we look forward to wroking with you again soon. All the best from the Best Glaze Windows Doors and Conservatories Team.
Paul Reeves
Paul Reeves
2023.04.13
The whole experience was great with Best Glaze. Communication was always friendly and fast. It took only a couple of days to get an appointment, and also to fit the door once it had arrived. The fitting was quick without much mess or damage, even though the door itself caused a few problems to start with. Very happy with the product and the service, would thoroughly recommend to anyone.
Reply from Best Glaze Windows Doors Conservatories 2023.04.13
Thank you so much for taking the time to share your experience with us! We are delighted to hear that you found our communication fast and friendly, and that the installation of your new door was completed quickly and without causing much mess or damage. We pride ourselves on delivering high-quality products and services to all our customers, and it's always great to receive positive feedback. If you have any further questions or require any assistance in the future, please don't hesitate to get in touch. Thank you for choosing Best Glaze Windows, Doors & Conservatories, and we look forward to serving you again!
Paul Gibbons
Paul Gibbons
2023.04.10
Best Glaze have recently completed our real roof Conservatory they were extremely professional, the finished room looks stunning and all the work was done to a very high standard. We would recommend them to anybody looking for a quality product at a good price. If we need further work we will use them again. Mr and Mrs Gibbons, Penwithick.
Reply from Best Glaze Windows Doors Conservatories 2023.04.10
Thank you, Mr. and Mrs. Gibbons, for sharing your positive experience with Best Glaze. We are delighted to hear that you are satisfied with the work done on your real roof Conservatory and that it was completed to a very high standard. We always strive to provide our clients with quality products at a reasonable price, and we are thrilled to have met your expectations. Your recommendation means a lot to us, and we look forward to the opportunity to work with you again if you require any further work in the future. At Best Glaze, we take pride in our professionalism and dedication to ensuring that our clients are completely satisfied with the end result. Once again, thank you for choosing Best Glaze for your Conservatory project.
Kate Atkinson
Kate Atkinson
2023.04.10
Highly recommend. Very thorough survey, competitive price, great installation team, good quality product.
Reply from Best Glaze Windows Doors Conservatories 2023.04.10
It was an absolute pleasure to install a replacement conservatory roof and frames for you both and we are very pleased that you are happy with your installation. Please keep us in mind for any future home improvements you have planned. All the best, the Best Glaze team.
Rachael Qualey
Rachael Qualey
2023.04.05
Called for a quote for installation of patio doors. Job required removal of the kitchen window and then removal of the wall beneath. Paul came round the day after my call to quote for the job and 6 weeks later we have beautiful patio doors leading out to our garden. The lads that did the work were friendly, respectful of my home. They cleaned up at them end of each day. Would highly recommend Best Glaze Windows and doors and would use then again.
Reply from Best Glaze Windows Doors Conservatories 2023.04.05
Thank you for the feedback Rachael. We are so happy to hear about the great experience you had with Best Glaze Windows Doors and Conservatories. It was an absolute pleasure to work with you on the supply and installation of double glazed patio doors. Please keep us in mind for any future home improvements you might have planned. With best regards Best Glaze Windows Doors Conservatories
Helen Howlett
Helen Howlett
2022.12.19
Superb service, the team were very professional and skilled workers. They were friendly, polite and very hardworking. Nothing was too much trouble, they were happy to explain what they were doing and why. They cleaned as they went and there was no mess left over at the end of the job. The results were exactly what we wanted, and any communication with the office was dealt with quickly and efficiently. I would not hesitate to recommend Bestglaze to anyone.
Reply from Best Glaze Windows Doors Conservatories 2022.12.19
Thank you so much for the glowing review, we appreciate the feedback and are glad that you happy with the work and service provided. Please keep us in mind for any future home improvements you may have planned. We supply and install windows, doors and conservatories in a range of different materials and will not be beaten on price!
Paul Giles
Paul Giles
2022.12.12
The first stage of three has just been completed. This comprised of replacement windows with a conservatory/extension and more windows to follow. When dealing with them it very quickly became evident that Best Glaze is a small company but, once I adjusted to this, I cannot fault them. Above all they care and want to have satisfied customers. Their workmanship and the products used are first class. Everyone is friendly, knowledgeable and helpful and the fitting team was really excellent. They cared about the finished work, they cared about our home, there was no mess and they did exactly what was required. When choosing Best Glaze I was a little sceptical about the repeated good reviews. Based on work to date they deserved these and I would have no reservation in recommending them. I am now looking forward to the next stages!
Reply from Best Glaze Windows Doors Conservatories 2022.12.12
Thank you for the glowing review, we are very happy that you are pleased with stage 1 of your home improvements project. Thank you for choosing Best Glaze.
Brian Whitehouse
Brian Whitehouse
2022.11.15
Had sliding doors fitted. Nice friendly lads who left no mess and did the job quickly and efficiently. Yes would highly recommend them.
Reply from Best Glaze Windows Doors Conservatories 2022.11.15
Thank you for the glowing review, please keep us in mind for any future home improvements you may have in mind.
Kenn Shearer
Kenn Shearer
2022.10.04
1st class workmanship. More than happy. Had two Ultraframe roofs installed by another company both of which leaked badly and were never repaired. BestGlaze understood the problems immediately and knew exactly how to make good. The work was significant but carried out professionally and in a high quality. After several days of very heavy rain the roofs are now perfect. Highly recommended and a definite 5 star company.
Reply from Best Glaze Windows Doors Conservatories 2022.10.04
Thank you for the glowing review Kenn. As the Ultrafrane installers for Cornwall we understand the product which helps us to easily identify and rectify problems. It was an absolute pleasure working on your beautiful home. Please keep us in mind for any future home improvement projects you have in mind.
Colin Rickwood
Colin Rickwood
2022.06.07
We had a few quotes to replace our conservatory roof. Best Glaze were competitive but above all creative and inspiring suggesting we replace the conservatory windows with ‘continuous’ glass to provide a great panoramic view. We settled on the ‘Living Roof’ with 2 glass panels. This has ensured we still have strong light. Already we have noticed the conservatory is cooler in early summer and seeing the amount of insulation that has been done have no doubt will be as warm as the rest of the house in winter. The standard of work and commitment of the team was exemplary.
Reply from Best Glaze Windows Doors Conservatories 2022.06.07
It was a pleasure supplying and installing an Ultraframe Livinroof and replacement frames. The transformation looks amazing (even if we do say so ourselves) and we hope you enjoy your new modern conservatory extension for many years. Please keep us in mind for any future Home Improvements you have planned.