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Reviews ( 108 ) 4.1

Kimberly Woods
Kimberly Woods
2024.05.07
Connie at Best Friends Carmel is the absolute best groomer. My dog always leaves happy and gorgeous!
Reply from Best Friends Pet Hotel 2024.05.07
Thank you so much for your kind words! We love Oreo and can't wait to see her again!
Andrew Ray
Andrew Ray
2024.04.30
Best Friends is THE BEST for our Bichon Frise, Biscuit! His grooming is always professional, and they succeed (where we fail) in cutting his toenails and removing some of his ear hair. He hates both, but they get it done -- and he returns a happy, well-adjusted doggie! PLUS, he gets to play with other dogs -- something he loves! I can't recommend Best Friends enough!
Reply from Best Friends Pet Hotel 2024.04.30
Hi Andrew Ray It's great to hear that Biscuit grooming experience with us has been The Best. We are always happy to see Biscuit for grooming or dog play. We cant thank you enough for the kind words. We look forward to seeing Biscuit soon. Sincerely, Raul Barrera Guest Experience Acquisition Specialist Rbarrera@bestfriends.net
Beth Gabrick
Beth Gabrick
2024.04.30
I love that they can run outdoors. The outdoor kennels are a must for our dog. It's almost as if she is at home in the backyard! Everyone is friendly and easy going and very comfortable with the animals.
Reply from Best Friends Pet Hotel 2024.02.14
Thank you for leaving a review Beth! Derby is a joy to have around!
Jeri Ballantine
Jeri Ballantine
2024.04.12
My dog goes there for grooming, day camp & boarding. The staff is very caring & I can tell that they really pay attention to Scamp, as he wags his tail like crazy when we check in! The groomers are well-qualified, and he looks so handsome when he's done.
Renee Noe
Renee Noe
2024.04.02
My dog gets very nervous and they do a great job keeping her calm and a great job with her cut and nails
Reply from Best Friends Pet Hotel 2024.04.22
Thank you so much Renee! We absolutely love having Savannah here, she's such a sweet girl. We look forward to seeing you again!
Rachel Mirabella
Rachel Mirabella
2024.03.30
I keep hearing great things about this place, and am excited to utilize the facility soon! So far, my experience has been A+!
Jennifer Murray
Jennifer Murray
2024.01.18
My family rescued a German Shephard who obviously suffered some sort of abuse prior to us adopting him. He is a loving dog; however he also has some anxiety issues especially around strangers. I was extremely nervous to leave him for the first time, but staff member Kristal made us leaving him so much easier. Not only did she embrace him and love him immediately, but he also felt her love as well. Whenever we are away from our fur babies, it gives you peace of mind knowing they will be loved and cared for just as they would have at home and I know Kristal did just that. She even sent me updates to my cell phone letting me know how he was doing. Since then we have boarded him again and whenever I see Kristal I know he is in good hands and she cares.
Reply from Best Friends Pet Hotel 2024.02.14
Hello Jennifer, thank you for leaving those kind words! Hope to see you again soon!
Michelle Krauter
Michelle Krauter
2024.01.18
Krystal is wonderful - she cares for my dog like it is her own!
Reply from Best Friends Pet Hotel 2024.02.14
We're glad you enjoyed your time. Bear is our littlest baby!
Amanda Burriss
Amanda Burriss
2024.01.18
Krystal’s the best. I trust her completely with my dog and would never have any issues leaving him with her.
Reply from Best Friends Pet Hotel 2024.02.14
Thanks for the great review! Hope to see you again soon!
Libby Sandstrom
Libby Sandstrom
2023.11.08
We used Best Friends Pet Hotel to board our two cats over a weekend while we moved. Sara was terrified the entire time, not a surprise, but they took time to comfort her and love on her. Zoey was outgoing and playful, not a surprise, and they played with her and loved on her. Both were happy to see us and are enjoying their new home. For their first time being boarded it was an excellent experience. We regularly get our wiggly, squirmy, anxious, Yorkie groomed by Connie and she does a great job! Highly recommend Connie!!
Reply from Best Friends Pet Hotel 2024.02.14
We're glad you enjoyed your time. Hope to see your furry babies soon!
Maria Eidenback
Maria Eidenback
2023.06.23
My pup had such an amazing time playing & being loved on while I was out of town. They did a great job keeping her comfortable while I was away.
Josh Wiley
Josh Wiley
2023.05.27
I’ve struggled to find a good groomer, and I’ve finally found one! Connie did a great job on my fur baby! I highly recommend. Krystal and Connie are the only people I trust now with him. They were both very nice and the best service I’ve gotten. I can’t wait to take my other fur babies here
James Hoffman
James Hoffman
2023.05.14
Sydney Nelis
Sydney Nelis
2023.04.09
Been taking our dogs here for a while, bad choice. Sick and tired of no one answering phone call after phone call, emails, etc. Left voicemails, no responses. After what happened at the other location and shutting down the cameras my trust in this place has run dry. Not to mention the dog that just recently escaped and is missing. No more business from us. Awful.
Jennifer Herrera
Jennifer Herrera
2023.03.28
This is the only place my miniature dachshund likes to be kenneled. She comes home fat and happy.
Rodney Harrison
Rodney Harrison
2023.02.20
Gretchen Sietsma
Gretchen Sietsma
2023.02.06
Worst Experience! The front counter is dirty and unorganized - this should have been a sign. When I went to pick up my dog, they had misplaced his leash and harness and also his other bag with blanket and toys (comfort items). The also misplaced his medicine. The person checking me out told me should would call when they found the items - I told her I couldn't leave until I had my pets items and even offered to help her look. Finally all items were located - at different places around the facility - eek! I had 2 coupons - one for the weekend stay and one for the week stay (40% and 30%) that I told them about at check it. I cannot see where this was applied - I'm still waiting on a call back for resolution- refund. Also, my dog was skin and bones when I picked him up. This is not uncommon as he doesn't usually eat much when he is boarded, but all the food and treats I packed for him were gone. It makes me wonder with all the disorganization, if another dog got my dog's food. Will not return - terrible experience!!!! My poor dog....
Eriya Tang
Eriya Tang
2023.01.14
Very well to communicate and helped us accommodate our puppy in short notice!
Shelby
Shelby
2023.01.13
First and last time coming here. They’re terrible at answering the phone and communication. They didn’t cut either of my dogs hair. They quoted me about $150 for both of my dogs to be groomed and charged me $228. They also didn’t brush out my other dog at all “because she wouldn’t stop growling.” That’s a lie. I was in the waiting room listening to you complain about my dog and her long hair while brushing her until finally giving up. She didn’t growl once. You had my dogs for almost 7 hours and did nothing. This place is a rip off.
Izzy H
Izzy H
2022.11.28
Did not have a good experience at all. The girl working up front (Molly?) was extremely rude and curt with me when I asked questions about daycare and overnight boarding. I brought my dog in for an overnight expecting him to join in group play and was told he wasn’t allowed because of his breed. This is very archaic policy to have in place and extremely off putting since lots of people own bully breeds now. My dog has done well at daycare at many other places and for him to not even get a chance was really frustrating. I called in in the evening to check in on him and was just told “He’s fine.” That’s it. I had added on a bedtime snack which he never received. When I picked him up they told me his bedding needed washed because he peed on it. I have worked in a daycare/boarding facility before and whenever dogs relieved themselves on ANY type of bedding wether it was their own or ours we immediately washed it. It’s unhealthy and unsanitary for them to continue to use it. Overall I would not ever recommend this facility for anyone, I am a dog trainer so I’m always on the hunt for facilities to recommend but this one will definitely not make it on the list for my clientele.