Benchmark Automotive Services Inc Reviews

Awesome service here. The staff are friendly and personable. I came in with a sudden major exhaust problem and they accommodated my busy schedule and fixed it on the spot!

A great place to get stranded! Thank you for taking the time to fit me in on my way south! Friendly, helpful, caring people who know what they’re doing!

Definitely recommend these guys. Dealt with Noah and he was very professional and knowledgeable. And was exactly on time for our initial meeting! I sold a vehicle to Benchmark and really appreciated how easy this transaction took to complete.

The service that I received was awesome. Was having troubles with the AC in my vehicle. Cory fit me in the next day and explained everything fully. Recommend Benchmark to anyone and next time I need work done on my vehicle will definitely be using Benchmark. Thanks, Gordon Hoppeer

Professional, courteous and calls the customer prior to doing any extra work, above the initial quoted work.

I’m a sucker for punishment. Went back to benchmark, it was the only shop that was taking appointments immediately. (That is the first sign that they’re no good.) But I thought I’d give them a second chance. What are the odds of them screwing up twice. Went in for a routine timing belt change that cost me 1000 bucks but that’s fine. I have no car payments. Vehicle maintenance is important to me. And I take pride in my vehicle. After 25,000km check engine light comes on I take it in to the actual dealership to see what the problem is, and lo and behold. They informed me whoever installed the timing belt didn’t do it properly at all. Nothing was lined up covers were broken and barley attached and because of this it has caused much more damage. I had the dealer ship email Benchmark automotive the same information that they gave me. Also the dealership tech personally talked to Missy, ( benchmarks denier and evil doer aka assistant manager I sure hope they pay her enough so she sleeps good at night.) and explain what he had discovered. I don’t know what I really expected them to do but something would’ve been nice, but they took no responsibility. Missy denied it said it wasn’t their fault and the tech at the dealership didn’t mention anything to her about a improper install. Which is a complete lie. I heard him telling her as delicately as he could without sounding insulting. He was visibly uncomfortable with the situation. I felt bad for asking him to talk to her, and explained what he found the reason why and how much damage. He did right. This is a no-brainer. If it was installed properly, it would still be running today with no problems, but it was not installed properly and now I have no vehicle. And yes I have had two vehicles in your shop. The first time it, was a 2012 Chevrolet Silverado 2500. But that’s a whole other story. So please don’t try to make me sound like I’m making up stories about being to your shop twice. Anyways I realize not everyone at benchmark is to blame. I also understand it takes only one one inexperienced or carless employee and a thinly spread head mechanic, who is supposed to be overlooking everyone’s work to cause you nothing but grief and me a vehicle. And I’m pretty sure this mechanic either doesn’t work for you anymore or you spent more time educating him properly. because I can’t believe your shocked or don’t know who I’m talking about. And I definitely wasn’t the first or last person to point out or complain about his workmanship. So when I called today I was certain we would come to some sort of fair agreement and the situation would be resolved amicably. I wasn’t planning to make the owner take the whole bill. I feel for small business owners. I happen to be one, and I know the trials and tribulations that come with running your own business. I believe in treating people the way I would like to be treated. For instance, if one of my employees caused one of my customers grief knowingly or unknowingly. I would do whatever was within my power, to repair the situation respectfully and fairly. I really hope you can see my point of view. If the timing chain broke for the simple reason it was a faulty chain or it was old and worn out or driver error. I could take that no problem. But when there’s proof and evidence that supports the claim of mechanic error. You would think the the word warranty would never enter the conversation, just “ We’re very sorry how can we make this wrong a right together “. Kindness, accountability, taking pride in what you offer to others will get you a lot farther ahead faster then any of the seven deadly sins your so comfortable and familiar with. I know tomorrow morning I’m going to wake up and feel awful about everything or mostly everything I’ve wrote here, and really not like like myself. And if I feel that way, I will erase this whole post and not think of this situation again. But if I wake up feeling like I justified myself I will leave the post and not think of it again.

New customer and I have nothing but positive experiences so far

I work at a shop and we had some brake wires cut and I think it was Corey he came with in 30 mins and soldered it back together for me. Excellent place

I don't usually do reviews, but I thought it was a must after the good service I received from the Benchmark Automotive Repair crew....I drove 750 km just to get some work done on my show truck, and come to find out, being a perfectionist, I was not disappointed, these guys are like Service used to be , soo very happy I made the trip, Very good service and workmanship...thanks crew

Can’t say how glad I am to maintain a working relationship with the most equipped, fastest and thorough repair shop in town. If you are looking for a shop you can count on to do the repairs right the first time, look no further. These guys go above and beyond to ensure customer satisfaction before, during and after service & repairs. Always willing to take on the tough jobs and get them done in a timely fashion. The service manager Missy is a shining star in the automotive repair industry. If every service counter had a consistent, reliable, efficient person like her many shops would flourish. Next time you are looking for anything from an oil change to an engine rebuild to a vehicle inspection look no further!

Awesome service every time I go in

Air Conditioner and Block Heater Replaced Very Happy With Their Service

Great people even better work

Saved our day Benchmark did. Our battery was dead and we needed help. Called them and they came in minutes to help us. Super fast response, super friendly staff. We are so thankful that they saved and helped us. Thank you so much Benchmark!!♥️♥️⭐️⭐️