Guys, you need to try harder and get new mgmt.
You wanted to charge me for tire install; Costco is free
You wanted to charge for tire road hazard; Costco is free
You told me you couldn’t patch my tire and I would have to buy a new one; Costco patched it for $4.
I have 4 family vehicles and have purchased 3-4 sets of tires from you and I still get a raw deal.
Mechanical repairs are no different with quotes for tie rods and other parts substantial higher than other local shops.
Thank you for taking the time to share your feedback with us. We're sorry to hear about your recent experience and the concerns you've raised regarding our pricing and services.
Best regards,
Belle Tire Customer Service Team
Cathryn Hart2026.02.23
I want to give a huge thank you to Andrea Sampiere, the manager at the Belle Tire on Michigan Road in Carmel, Indiana.
I was stranded on the side of the road with a flat tire and was extremely upset and overwhelmed. When I called, Andrea answered with such genuine kindness and calmness. From the very first moment, she made me feel reassured and taken care of.
She went above and beyond to help me. Not only did she work quickly to get me back on the road, but she also gave me a higher-quality tire at a price I could actually afford. She didn’t have to do that, but she truly cared about my safety and my situation. It was clear she wasn’t just doing her job — she was looking out for me as a person.
In a moment that could have stayed stressful and upsetting, Andrea turned it into a reminder that there are still compassionate, honest people out there. Her professionalism, empathy, and willingness to help meant more to me than she probably realizes.
Thank you again, Andrea, for your kindness and for going the extra mile. I am so incredibly grateful
Thank you so much for taking the time to share your experience with us. We are thrilled to hear about the exceptional service Andrea provided during your time of need.
Warm regards,
The Belle Tire Team
Josue Nunez2026.02.21
Shayne went above and beyond in every aspect and got me taken care of very quickly! I would recommend him and this shop for anyone considering coming here! My preferred shop from now on!
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Shayne provided you with exceptional service and that you're satisfied with your visit.
Thank you for taking the time to share your feedback with us.
Sincerely,
The Belle Tire Team
Tyler Camic2026.01.31
IF I COULD GIVE ZERO STARS I WOULD!!! However, Shane was fantastic and none of the absolute tomfoolery that has occurred is his fault. In fact he deserves a raise. Now down the BS. I had a caliper blow out and had to get my vehicle towed. I called belle tire ahead of time to make sure they could do the work. I was assured that I was in good hands. That couldn’t have been more WRONG. They have worked on my truck in the past at the Camby location and also put new tires on. Fast forward to now and I get a call stating that they will not work on it because of adapters. So let me get this straight. Belle tire will take your money and put tires on, but will not honor the lifetime rotate and balance or work on a vehicle that needs urgent repair, if the adapters that were present when they installed and worked on my vehicle prior are still there! That is CRAZY WORK. Now I have paid over 500 dollars to get my vehicle towed to Tire barn that will ACTUALLY DO RIGHT by their customers! Belle tire should be consistent throughout all locations. Shady and shifty business practice. Shame on you. Do better!
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced during your recent visit. We understand how important it is for our customers to receive consistent and reliable service, and we are sorry to hear that we did not meet your expectations.
Thank you again for bringing this to our attention.
Sincerely,
The Belle Tire Team
Robert Dickinson2025.12.26
I bought 4 tires from Belle 5 months ago. Today my wife went in to the store to have her tire pressures check. She was told they couldn’t get to it for 4 hours. She was told to use the air pump outside. She told the agent she didn’t know how to use it. No one offered to help her.
Thank you for taking the time to share your feedback with us. I'm sorry to hear about the experience your wife had during her recent visit.
Please know that your feedback is important to us, and we will be addressing this situation with our team to ensure that we can offer better assistance in the future.
Sincerely,
Belle Tire Customer Service Team
STEVEN MOORE2025.12.19
Great service, quick turnaround, fair pricing. I recently discovered this efficient full-service gem. A solid service team, they exceed expectations every visit.
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you received great service, a quick turnaround, and fair pricing during your visit. It's wonderful to know that Andrea and our service team were able to exceed your expectations. Your feedback is incredibly valuable to us, and we look forward to serving you again in the future.
Best regards,
The Belle Tire Team
Derrick Clore2025.12.17
HORRIBLE. ordered winter tires. they ordered and installed summer tires right before winter storm. had to learn they were the wrong tires from the dealership while car was being serviced and the tires were not balanced. dealership had to catch that as well. Manager took 2 days to call me back after me leaving multiple messages and said she was too busy. Asked what she could do to make it right and when I suggested $200 off the nearly $2400 in tires she said that was "way out of line" $200 for putting family at risk and my extra time without my car. Hmmm. I have another $2400 in summer tires to buy this spring. They just lost that business.
Thank you for taking the time to share your experience with us. I am truly sorry to hear about the issues you encountered with your tire order and the subsequent service.
I apologize for the inconvenience and frustration this has caused you and your family. We value your feedback and will use it to improve our processes and communication. If you would like to discuss this matter further, please feel free to reach out to us directly. We hope to have the opportunity to regain your trust in the future.
Sincerely,
Belle Tire Customer Service Team
Mark Shaffer (Marky Marky)2025.11.23
Two years ago they were great. Stopped by recently to have a problem checked and they wanted to charge me $1400 to have the work redone. Took my tires off and replaced my front brakes for $55. I knew they were full of BS. The tech did loosen my oil filter because after my visit my vehicle started leaking oil which I never had an issue with. I tightened my oil filter and that fixed my leak.
Thank you for taking the time to share your feedback with us. We're sorry to hear about your recent experience and that it didn't meet your expectations. It's important to us that our customers feel they receive honest and reliable service, and we regret that this wasn't the case during your visit.
Thank you again for bringing this to our attention, and we hope to have the chance to restore your trust in us.
Best regards,
The Belle Tire Team
Brie Epperson2025.11.08
I worked with Adriana and Andrea on an issue with my car. They got me out the door super quickly for a trip I couldn't move and made sure I was safe! They worked with me on my budget, too. Overall, great experience.
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Adriana and Andrea were able to assist you efficiently and ensure your safety for your trip. It's wonderful to know that they could work within your budget and provide you with a great experience. Your feedback is incredibly valuable to us, and we appreciate your kind words. If you ever need anything in the future, please don't hesitate to reach out. Safe travels!
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a great experience with Andrea. She truly is an asset to our team, and we're delighted to know she made your visit a positive one. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Belle Tire Team
Jason Dudich2025.10.28
Andrea was great in helping address my tire issue. Had a puncture and she noted what would need to be done, the timeframe and what I was covered for. Let me stay in the lobby area and work while I waited on the car. Always great service and support!
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Andrea was able to assist you effectively with your tire issue and provide you with the information you needed. It's great to know that you felt comfortable and supported while waiting in our lobby area. We strive to offer excellent service and support to all our customers, and your feedback is truly appreciated. If you ever need assistance in the future, please don't hesitate to reach out. Safe travels!
Thank you so much for taking the time to leave us a perfect 5-star review! We are thrilled to hear that you had a great experience at Belle Tire. Our team is dedicated to providing excellent service and ensuring that our customers leave satisfied, so your feedback means a lot to us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Belle Tire Team
Jarred Hayford2025.10.11
Waited 45 minutes after my appointment time, my car hadn't even been brought into the bay yet.
I had to cancel the alignment so I could get back to work.
I didn't get out until 2:30 for a 1:00 appointment.
Thank you for taking the time to share your feedback with us. I apologize for the delay you experienced during your recent visit. We understand how valuable your time is, and it's disappointing to hear that we fell short of meeting your expectations.
Your experience is important to us, and we are committed to improving our scheduling and service efficiency. Please know that we are taking steps to ensure that situations like this are minimized in the future.
If there's anything we can do to make this right or if you have any further concerns, please feel free to reach out to us directly. We appreciate your patience and hope to have the opportunity to serve you better in the future.
Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a positive experience at Belle Tire and appreciate your 4-star rating. Your satisfaction is important to us, and we are always striving to provide the best service possible.
If there is anything specific you think we could improve upon to make your next visit even better, please feel free to let us know. We value your input and are committed to ensuring that every customer leaves our shop completely satisfied.
Thank you once again for choosing Belle Tire. We look forward to serving you in the future.
Best regards,
Belle Tire Customer Service Team
Jennifer Lee2025.09.27
Unfortunately I just received poor service from this establishment. Purchased 4 tires under 6 months ago. Needed to replace flat and didn't purchase the warranty but still planned to get tire fixed there. I spoke to the manager days before and was going to work with me on pricing great. But after going this morning was advised by staff there is a lock on the tires ...my tires don't have locks..the lug nut was broken from their installation
I was also advised a mechanic can only remove this and no one is available till Monday. Lucky for me I was able to seal tire enough to get to another tire store.
Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the issues you encountered during your recent visit. It’s concerning to learn about the inconvenience caused by the broken lug nut and the delay in service availability. We strive to provide excellent service to all our customers, and it seems we fell short in your case.
I understand how frustrating it must have been to deal with this situation, especially after purchasing new tires from us. Your feedback is invaluable, and I will ensure it is shared with our team to prevent similar occurrences in the future.
If there is anything further we can do to assist you or if you would like to discuss this matter in more detail, please feel free to reach out to us directly. We appreciate your patience and hope to have the opportunity to serve you better in the future.
Thank you again for your feedback.
Best regards,
Belle Tire Customer Service Team
Puja Patel2025.09.23
This establishment began with acceptable service but has markedly deteriorated since Grant, the former tire tech and sales technician, departed. The conduct of Andrea, the current manager, is wholly unprofessional and confrontational—her behavior is the worst encountered by myself and my parents. Her lack of decorum and excessive volume are entirely unsuitable for anyone in a leadership position. Leadership demands professionalism, yet at this location, the manager’s poor example has led staff to emulate her unacceptable behavior.
A formal complaint has been submtitted with corporate. After reviewing Google reviews that confirm my experience and my parents’ experience, it is apparent that immediate corrective action by upper management is necessary. Andrea requires thorough coaching and redirection, as she undermines the very role of a manager and damages employee morale.
Corporate management must seriously evaluate the standard of service delivered here. Ask yourselves if this is the level of respect and professionalism you would wish for your own relatives—including elderly parents, young adult children, and friends. Customers expect a welcoming atmosphere and genuine service—not a brash, ill-mannered individual masquerading as a manager while offering unreliable diagnostics. Please rectify this situation promptly and restore the professionalism customers rightfully expect. This is simply a tire shop, and it shouldn’t be this complicated or harsh of an environment.
Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the experience you and your parents have had at our location. It is concerning to hear about the issues you faced, and we understand the importance of addressing them promptly.
We are committed to providing a professional and welcoming environment for all our customers, and it is clear that we have fallen short in this instance. Your feedback regarding Andrea's conduct and the overall service is being taken very seriously. We assure you that we are looking into this matter with the utmost urgency and will be taking appropriate steps to ensure improvements are made.
We appreciate your patience and understanding as we work to rectify these issues. Your experience is not reflective of the standards we strive to uphold, and we are dedicated to making the necessary changes to restore your confidence in us.
Thank you once again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Sincerely,
The Belle Tire Team
Brian McFarling2025.09.17
They replace two tires for me. I was very satisfied with their service. Yes sometimes you do have to wait. It's better to wait in their lobby than to be sitting on the side of the highway with a flat tire. Remember that next time you need to have your tires replaced.
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you were very satisfied with our service when we replaced your tires. We understand that waiting can sometimes be a part of the process, and we appreciate your patience and understanding. Your safety and satisfaction are our top priorities, and we're glad you chose to wait in our lobby rather than face the inconvenience of a flat tire on the highway. We look forward to serving you again in the future.
Thank you so much for taking the time to leave us a perfect 5-star review! We are thrilled to hear that you had a positive experience at Belle Tire. Our team is dedicated to providing excellent service, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Belle Tire Team
Kristen Poindexter2025.08.20
I went to Belle Tire last Saturday to see about getting a screw removed from one of my tires. I indicated to the salesperson that I was not interested in buying tires, I simply wanted to have my tire patched. I was suddenly being offered the option to buy four tires, which I was not given a choice of. Based on the condition of my tires, I did decide to replace all four. I was told that if I had 45 minutes to wait, two more tires would be delivered and I’d be on my way soon after with my “out the door price”. It took over three hours after being reassured that my truck was being pulled in next. After two and a half hours, the manager on duty told me he was going to comp me the alignment, which I was not told about, nor consented to. I thanked him for covering the cost for me. When my truck was finally done, the cost was the same fee I was shown earlier as the “out the door price”. Where was the discount for the alignment? I asked and was assured it had been deducted. I paid the balance, skeptically. I got in my truck and noted that all four lug nut covers were present on the new tires. By the time I got to the gas station down the street, two were missing, having come off on the way there as they were not reinstalled properly.
I called the store to inquire why they would have come off and was told that it happens all the time, that lug nut covers fall off often after getting new tires. I told the manager that it was interesting to me as I’ve drive 40,000 miles on my truck and have had several alignments done at the dealership with no problems at all. I am disappointed in the way I was treated, especially, as a female. I am now out two lug nut covers and wish the store would own up to reinstalling them incorrectly and offer to replace them.
It was even more disappointing that we have had good experiences at this location previously, but I will not be returning, nor will I be recommending this location to friends and family.
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during your recent visit to Belle Tire. Your feedback is invaluable, and we are committed to addressing the issues you encountered.
We regret that the service did not meet your expectations, particularly regarding the communication about the alignment and the time it took to complete the service. We also understand your frustration about the missing lug nut covers and the explanation you received. This is not the standard of service we strive to provide, and we are sorry for any distress this caused.
We appreciate your previous patronage and are disappointed to hear that this experience has affected your trust in us. Please know that we take your concerns seriously and will be reviewing our processes to ensure better service in the future.
If you would like to discuss this matter further, please feel free to reach out to us directly. We would like the opportunity to make things right.
Thank you again for your feedback.
Sincerely,
The Belle Tire Team
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