B&B is a quality plumbing company that has always served me well. They are responsive and have helped me with both a remodel we did (they redid the plumbing in my bathroom) and with a stoppage we had. Highly recommended company in Pinellas County and Clearwater
Reply from B&B Professional Plumbing and Air2025.11.19
Thank you!
Jill Majewski2025.10.07
I truly hate leaving bad reviews but as a local realtor I like to always give my honest opinion. I’ve used tons of companies to do multiple quotes for properties & never got charged. This company would not let me make the appointment because I was not the home owner or listing agent, I was the buyers agent. Finally the listing agent or seller made the appointment & this company charged me over $100 to come to a property, watch a sewer scope video that the inspector gave us from the inspection that was done, stood in driveway for 5 mins & then left. They took a week to even get me an estimate & then freaki my charged me. I could have emailed the video to them like I did for 3 other companies & received free quotes. But no they said they had to come to the property. On top of it the property isn’t even mine, as I said I’m the buyers agent. Then they threatened to report it to my credit & lower my credit score if I didn’t pay the bill for the property I didn’t even own. So as a realtor, this company is not on my vendor list I give out to all my buyers & sellers because I don’t want this to happen to any of my clients. I hate bad reviews but along with the good comes the ugly & you need to always know both sides of every company.
Great experience! Made the appointment for same day service and Elvin arrived on time and quickly resolved the leak issue and cleared my drain line. Great price and a I totally recommend B&B. I plan on using them for all my plumbing needs.
Reply from B&B Professional Plumbing and Air2025.06.03
Thank you, Richard! We’re so glad you had a great experience with B&B Professional Plumbing & Air in Clearwater. Elvin was happy to help with your drain cleaning, faucet repair, and leak fix. We appreciate your recommendation and look forward to handling all your future plumbing needs!
Reply from B&B Professional Plumbing and Air2025.05.12
Hi Rami, we’re sorry to see your 1-star review and would appreciate the opportunity to learn more about your experience. At B&B Professional Plumbing & Air, we’re committed to providing top-quality plumbing and HVAC services in Clearwater, and your feedback is important to us. Please feel free to contact our office directly so we can address any concerns and work toward a resolution. Your satisfaction is our priority.
Ken Teveit2025.02.21
Manuel is an excellent technician. Very knowledgeable, great communicator and prompt! A pleasure to work with Manurl and Chris (the tech mansger). Will recommend there services highly!
Reply from B&B Professional Plumbing and Air2025.04.03
Thanks for your kind words about Manuel! At B&B Pro Plumbing, we pride ourselves in bringing on skilled technicians to give our customers the best experience!
Reply from B&B Professional Plumbing and Air2025.04.03
We appreciate the review, Jamon! We are glad to hear that you had a great AC repair experience with us!
moamen khalifa2025.02.12
They sent me Plumer and told me different astemate and then they told much higher price after they finish I payed 275 they asked for 220 at begging after he finish he said it’s 450 and he didn’t connect the employee sink and they sent me later invoice for the whole amount again and didn’t send no one to fix the employee sink that’s he didn’t connect with the heater they would scam you and hustle you and won’t get your jop done and you will waste money and if I see another invoice from them they will be sued for this becuse they scammers
Reply from B&B Professional Plumbing and Air2025.05.12
Hi Moamen, we’re truly sorry to hear about your experience and take your concerns seriously. At B&B Professional Plumbing & Air, we strive to provide transparent pricing and professional plumbing services throughout Clearwater. Miscommunication about estimates and unresolved work is never our intention, and we understand how frustrating this situation must be. We’d appreciate the opportunity to review the details and work toward a resolution. Please contact our office directly so we can make things right. Your satisfaction matters to us, and we’re committed to addressing any outstanding concerns.
Zoran Kojic2025.02.06
They set up appointment and never showed up on required time. After few calls customer representative lied that technician is on the way. I took my time off from work to be on time and place and nobody showed up. They still charge me for $49 for visit charge from previous day. Will never call those guys. Very unprofessional. I am editing this review to respond to reply from B&B. My complaint isn't for fee you charged me for Mike's visit in Monday but for Wednesday appointment that was from 10am to 12. Nobody showed up on appointment time. After call to customer service answer was " technician is behind time because he is stuck on job but will be on the way shortly". I call after 12 same answer and I call around 2pm again with technician not coming yet. Customer service representative wanted me to reschedule appointment for another day. Who is going to pay for my time off?
Reply from B&B Professional Plumbing and Air2025.02.06
Good evening Zoran, this is the CEO. I reviewed your file. When you called in on January 19th, per our internal notes you were given a call time of 12-2pm on January 20th. Ultimately, Mike, one of our service technician arrived on the 20th at 2:39pm, after being dispatched at 2:21pm. So, we were ultimately 39 minutes behind our window. For that, I apoligize.
As for your claim that you were lied to, if you can provide further information to jason@bbproplumbing.com, I am ready to investigate further. However, our notes don't show any time rescheduling. Quite the contrary, frankly.
As for the $49 dispatch fee, this was stated up front in the original call, per our notes. We would have waived that fee had you decided to work with us, but you were price shopping, which is more than fair.
It appears the $49 dispatch fee wasn't paid on site, and when our office emailed that invoice, you paid, and then wrote this review.
I digress, and welcome any further feedback. Wish the experience had gone better for both parties.
Jennifer G2024.12.30
Fabulous experience! Great pricing for a new water heater - saved so much compared to the other companies we called. Appreciate how quick and kind they were!
Reply from B&B Professional Plumbing and Air2024.12.09
Thank you for taking the time to give us a review!
Kitrina W2024.11.24
I got an appointment sooner than expected. Mike V. was friendly and did an excellent job. He was thorough and took care of the problem. I will definitely refer to friends and family. Thank you
Reply from B&B Professional Plumbing and Air2024.12.02
Hi Kitrina, so glad we were able to solve the problem. Wishing you a wonderful holiday season!
Pat Hewitt2024.11.01
When I made my appt for the garbage disposal repair/replacement, I gave the office my address and she said he would be here between 8-10 AM. He arrived at 11:15 AM after I called twice asking and she said "you live a long way away." Well, then make my appt for 11-12 then. The serviceman, Theo, was very nice, had a great smile, but also said, I live a long way away and that is why it took him so long. Anyway, he installed a garbage disposal with a blanket flat charge which I kinda find questionalble but I was in a pinch with out of state guests here. I see on-line the actual cost of the type of disposal that was installed was not very high so I assume the mark up from B&B is high and/or the labor is very high. The disposal and labor were not broken out on the billing invoice. Not a happy camper with my first job from B& B.
Reply from B&B Professional Plumbing and Air2024.11.07
Hi Pat, thank you for taking the time to share your experience with B&B. Agreed in full that we should have been more timely. As for the pricing, I will look into this personally & we'll be in touch to see if we can't improve your interaction with B&B.
Trish Hartmann2024.10.24
Asked for 24 hour service because my husband had just died suddenly, AC was out, and I had people arriving within a few days, most of them elderly, in their 80s. On a unit they installed a year and a half ago (for $15,000). They did not come in 24 hours. Took days for them to get a part. Then promise to fix it the next morning (now day 4). They did not come until 5 pm when I was due at a dinner for me; had to miss it. Six hours later at 11 pm, the repair which was supposed to take 45 minutes was not repaired. Tech said he did not know why. I had requested someone experienced to come to the site, but no one came. Called customer service and they said a supervisor needed to come to the site. Supervisor never came, decided to guide this inexperienced tech through the job, for hours. In the middle of which i talked to the supervisor on the tech's phone, (on speaker phone) and he yelled at me and accused me of "grabbing" the tech's phone - I did not, I was standing there. The ech was polite and trying his best, but he could not fox it. An hour later, he left, saying he could not fix it.
2 customer service women were polite and kind, but 2 others treated me with disrespect (because I had been upset that they gave me no priority which they promised repeatedly at first.) Every time you call this company, you get a different person. The techs vary: some are very good, others are inexperienced.
Also, they use variable pricing. Use lots of salesman tricks, but the worst is that they try to charge exorbitant prices if u live in a nice neighborhood. When I called the manager on it (on a previous repair, a routine cleaning of a clog) because I knew what it should cost, they did bring down the charge - to 1/3 the price they had on the original bill.
Beware. They are not managing their employees well, and I have never experienced this kind of rudeness, and in one situation, downright hostility, by any service company - I have never written a critical comment about any company before this.
This company is out of control, has numerous problematic or inexperienced employees, seems to farm out customer service calls, so those reps have no power at all, has unethical pricing and has no concept of treating customers well to further business. They were cold, heartless and mean in the days after I lost my husband after 43 years marriage. They just did not care enough to try to do a good job.
Reply from B&B Professional Plumbing and Air2024.10.25
Hi Trish, this is the owner, Jason. You and I spoke this last Saturday morning. Firstly, I'm very sorry for your loss. I'm also very sorry we disappointed you as we did.
I'm very sorry about our supervisor and how you're stating he spoke to you. We've looked into this.
As for the customer service reps, we do use an after hours customer service line - which is why you kept getting somebody different when you were calling during the weekend and later into the evening.
As for the pricing, we've actually lowered our prices to be more competitive. Regarding "variable pricing" - this is not a practice B&B tries to implement, but the fact that you're reporting this is serious and will be looked into further.
Again, very sorry for both your loss, and our inability to satisfy you, and I sincerely wish you the very best.
Reply from B&B Professional Plumbing and Air2024.10.25
Thank you for the 5 star review, Blue
Claudette DEFILIPPIS2024.09.19
SEAN WAS WONDERFUL
Great service efficient and his knowledge made my decision making during a stressful time easy peasy.
The initial text contact made it super easy to get an appt and not have to be on hold forever they replied quickly every time and handled a scheduling issue fast and efficient
Great company 5 🌟
Reply from B&B Professional Plumbing and Air2024.10.25
Thank you for the 5 star review and the opportunity to help, Dylan!
Elizabeth Drzymalski2024.08.20
Josh was absolutely wonderful. Prompt, efficient and told me everything that he was going to do and why.
Very knowledgeable, water heater working fantastic.
Thank you Josh!
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