Bates Moving & Storage Reviews

Mike Elzeys Guitar Studio 2026.08.22

     

We moved from Maryland to Wilmington NC. Bates showed up on time with the lead driver, Cameron, and crew of 5. They were friendly and worked their butts off in 95 degree temps for 7 hours. Everything was well packed and arrived at our new house as promised. Cameron and another crew of 3 unloaded at our new house and we had the same experience. They were polite, eager to please and exceptional careful. I can't imagine finding a better moving company. The owners, the Von Paris family truly want their customer to have a great experience and we did.

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Reply from Bates Moving & Storage 2026.08.24

Thank you for sharing your positive experience with us! We're pleased to hear that Cameron and the team provided exceptional service during your move from Maryland to Wilmington, NC. We'll be sure to share your kind words with Bates, Cameron, and the crew. As America’s #1 Mover®, we’re proud to be your moving partner and ensure a seamless transition to your new home. Thank you for choosing United Van Lines!

Laura Mattern 2026.07.22

     

Horrible customer service from Nicole very rude

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Reply from Bates Moving & Storage 2026.07.30

Thank you for your feedback. We're sorry to hear about your experience with our customer service. Please reach out to United Customer Care at 800-948-4885 so we can address your concerns and work towards a resolution.

John Bohlmann 2026.05.07

     

Bates Moving & Storage did an amazing job moving us from Maryland to long Island NY. There whole team was oustanding including Jeff the driver and especially Eren, who did a top notch job meticulously protecting our expensive art work collection of expensive paintings and collectibles for the move. Everything was handled with extra care and delivered on-time. I would give this company and the Team moving our lifetime valuables 6 stars on google if I could. Dont forget to ask for Erin if you hire them becouse you items will be in good hands and he will go above and beyond any other mover. Thanks Bates Moving & Storage, you made a stressful time of moving actually a pleasurable experience for us.

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Reply from Bates Moving & Storage 2026.05.15

Thank you for sharing your wonderful experience with Bates Moving & Storage. We're pleased to hear that Jeff, Eren, and the entire team provided exceptional service and ensured the safe transport of your valuable artwork. As America’s #1 Mover®, we take pride in making your move seamless and stress-free. We’ll be sure to share your kind words with Eren and the team. Thank you for choosing us for your move from Maryland to Long Island!

Daniela W 2026.03.22

     

Wonderful company. They responded to my inquiry fast and with clear communication. The crew showed up right on time and the guys were wonderful and kind. They worked so quickly and efficiently - it made the move easy. I truly appreciate them on a stressful day like this. Pricing was very fair and I couldn't be happier with the service Bates provided. Thank you!!! ♥♥♥

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Reply from Bates Moving & Storage 2026.04.02

Thank you for sharing your positive experience! We’re glad to hear that our team made your move easy and stress-free with their prompt and efficient service. We’ll be sure to share your kind words with the crew. As America’s #1 Mover®, we’re proud to be your moving partner. Thank you for choosing us!

Teresa Niblett 2026.02.24

     

A team of 3 professional gentlemen... Bobby, Cameron, and Savon helped moved my mom. It occurred right after a terrible blizzard and the crew had to navigate icy walk ways and 3 trees that had fallen blocking the driveway. They were quick, kind, and extremely thorough. We are also grateful to the team members that helped mom pack up. Highly recommend this company for packing and moving needs.

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Reply from Bates Moving & Storage 2026.02.26

Teresa Niblett, your positive review has truly made our day! Thank you for trusting us and for your encouraging words.

Ree Ree Love 2025.12.08

     

Mrs Trish is amazing!!!

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Reply from Bates Moving & Storage 2025.12.11

We appreciate your kind words about your recent move experience. Thanks for sharing and let us know if you need anything once you're settled!

Savannah Poorman 2025.04.24

     

I had a great experience with Bates Moving last Friday- the four guys that moved me were so professional. I made the mistake (unknowingly) with not wrapping my mattresses but Cam came prepared and it was a simple fix. I moved from a 3rd floor apartment- so no easy task but they were efficient & awesome!! Not to mention, Bates was significantly more affordable than other companies I received quotes from. The lower price did not impact the quality- I could not have been more relieved that I chose Bates. I had a nightstand that was damaged in transit but they took care of it and I received the nightstand back today and it looks good as new! Huge thank you to Cam and the guys. Though I hope I do not have to move again anytime soon- I will call Bates when I do! Pictures of the nightstand before and after are attached.

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Reply from Bates Moving & Storage 2025.04.24

We're delighted you had a great move experience. Thank you for sharing! It's always our goal to provide exceptional service, and your kind words of appreciation will be shared with the team. Best wishes for a smooth and happy transition as you settle into your new home.

Gina Shaffer 2025.03.01

     

Bates Moving was efficient, responsive and the individuals who actual did the move were all wonderful to deal with! Highly recommend!

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Reply from Bates Moving & Storage 2025.03.06

Thank you so much for your five-star review and recommendation, Gina. We couldn't be happier about your endorsement and enthusiasm!

Karen Stearrett 2024.10.14

     

The team from Bates Moving & Storage - Cameron, Robert, Ray, and Bobby - did an excellent job packing up our 2,825 sq. ft. home for our cross country move! If we could give them higher than 5 stars, we certainly would! They worked well together and got the job done in a timely manner! They took their time and expertly packed everything! Highly recommend! Great movers and great guys! Thanks team!

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Reply from Bates Moving & Storage 2024.10.15

So happy your move went smoothly, Karen! We're glad to hear our crew took such good care of you and appreciate your kind review and recommendation. We'll be sure to share your feedback with Cameron, Robert, Ray, and Bobby.

Linda Kellogg 2024.08.28

     

If I could give them a higher rating we would... 5 stars is not enough to express the quality, care and professional service provided by our moving team. This is the second time we worked with Aaron & Cameron. Beyond their knowledge and skill in moving some difficult pieces with ease, they treated us like family and our belongings as if they were their own. We have moved a number of times over our lives and the moves we made with Bates have been by far the best!!

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Reply from Bates Moving & Storage 2024.08.29

We're delighted you had a great move experience. Thank you for sharing! It's always our goal to provide exceptional service, and your kind words of appreciation will be shared with the team. Best wishes for a smooth and happy transition as you settle into your new home.

Rory Houck 2024.07.23

     

We recently moved from Delaware to South Carolina and our experience with Bates Moving from start to finish was absolutely fantastic! 5 stars aren't enough, they deserve 10! This is a family run business and the attention they provided through every position and level of the organization can't be beat. We had logistical things we had to address for our move, and Bill Sr, Bill Jr, and the rest of the team always went out of their way to ease our anxieties. They are great people. We couldn't be more thankful for what they did. If you are looking for a mover in the Delmarva area, this is the one. There is not a better moving company out there.

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Reply from Bates Moving & Storage 2024.07.27

We're overjoyed to read your review, Rory Houck! Your satisfaction is our top priority, and we're glad to have met your expectations.

Chris M. 2023.12.30

     

Verified

John, Bobby, and Aaron from Bates Moving and Storage did the local delivery for my United snap move from across the country. It was a terrible day weather-wise - lots of rain, wind, and cold - but despite those challenges, they did an A+ exceptional job. They were careful and respectful, communicative, and hard working. Everything was placed where it was supposed to go, in great condition, and they took special precautions to avoid tracking in water or my things getting exposed to the rain. The guys were great to joke around with a bit too, keeping the mood light - and they were done super fast, too! Would definitely recommend and use them again!

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Reply from Bates Moving & Storage 2024.01.02

Thank you for taking the time to review our services. We strive to surpass expectations on every move, and it's wonderful to hear that you were satisfied with our services. Your kind words and recommendation are greatly appreciated.

Dale Thomas 2023.09.19

     

** HANDS DOWN ** Three moves in the last eight months and this company and it’s movers are THE BEST we have ever had! Professional, incredible service, put furniture only where you want it. Brought two trucks to move us from a large storage unit just in case! Priced at or below everyone else and awesome communication! Family owned and it SURE Shows. Thank you for a Great, Stress Free day😎

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Reply from Bates Moving & Storage 2023.09.21

Thank you so much for taking the time to share your positive experience. We strive to provide this level of service to all our customers, and we're so pleased to hear we met this goal during your relocation with us. We know moving can be stressful and we're glad our team could put you at ease.

Photofinnish 2023.07.30

     

I give this company 5 stars all the way! As a person who had only moved twice before and had no idea what I was doing, they made it super easy and definitely worth the money. They were responsive and knowledgeable when I called, and when they came out for the estimate. They were cheaper than the other movers I checked into and arrived axactly at the time they said they would. Their three man team was very professional and very respectful of my belongings and my new construction home (covering the carpet, etc.) They were also done in less time than the estimate. I would highly recommend them. This was some of the best money I've ever spent.

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Reply from Bates Moving & Storage 2023.07.31

We sincerely appreciate your awesome feedback Photofinnish. It's because of awesome people like you, we are able to continue doing what we love to do.

Robert Ponik 2023.05.11

     

We used Bates to move my Mother In Law from MD to Jacksonville. They were very responsive and did a remote estimate since they could not go onsite. Their quote was accurate and 1/2 what others wanted (including the POD option). The office kept us informed every step of the way and the movers were efficient and professional. They even made 2 stops to place things in her new apartment so we did not have to move them later. I would highly recommend them! Bob Ponik

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Reply from Bates Moving & Storage 2023.05.11

Thank you for taking the time to write a review of our company. Our goal is to exceed our customers' expectations on every move, so we're glad to hear you were happy with our services. We appreciate all the kind words and your recommendation of our company.

Luke M. 2023.03.27

     

Verified

Great service, great price. 1/3 the price of 2 Men and Truck, while being more polite and more timely. Moved my Mom into assisted living. They had an "opening" so we needed to move ahead quirkily. It was, just a few items. Movers were fast, nice, and efficient. Infesting I work for Bates, when I was 16, 50 years ago.

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Reply from Bates Moving & Storage 2023.03.27

Gary, we're glad to hear everything went well and you were pleased with your move. We know moving can be stressful and we're glad our team could put you at ease. Thanks for the great review.

Cliff Shockley 2022.12.27

     

They were able to help out with a office furniture move up stairs the same day I called. Extremely friendly and professional. Highly recommended!

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Reply from Bates Moving & Storage 2022.12.27

Thank you for taking the time to write a review, Cliff. Our goal is to exceed our customers' expectations, so we're glad to hear you were happy with our services. We appreciate the kind words and your recommendation of our company. ~The Bates Team

Jane G. 2022.09.23

     

Verified

I can't say enough about Bates! Not only did all of our belongings arrive in excellent condition it was done professionally and with friendly, hardworking men! We hit a snag moving in as the owners did not leave until 4:00..... that didn't stop Bates!! They moved us in even though it would be a 12 hour day for them! At 7:30 we had pizza and a few laughs! Highly recommend Bates and the crew who did such a fantastic job for us!!!

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Reply from Bates Moving & Storage 2022.09.26

Thank you for taking the time to write a review of our company. Our goal is to exceed our customers' expectations on every move, so we're glad to hear you were happy with our services. We appreciate all the kind words and your recommendation of our company.

B H. 2022.09.18

     

Verified

Bates Moving and Storage has outstanding service! They are timely, careful, considerate, helpful, and more. From beginning to end, the entire business was great. I couldn't ask for a better mover.

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Reply from Bates Moving & Storage 2022.09.19

We're glad to hear everything went well and you were pleased with your move. We know moving can be stressful and we're glad our team could put you at ease. Thanks for the great review.

Patricia Martin 2022.04.19

     

Bates moved me here to Ohio from Delaware 6 months ago. I should have written a review before this, but ... stuff happens. This is the best company for moving that I have ever experienced. And I've moved A LOT. The entire crew - office, driver, loaders - treated me and my property with the utmost respect. Thank you, thank you, thank you.

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Reply from Bates Moving & Storage 2022.04.19

We're so pleased to hear we were able to accommodate your needs and that you found our crew to be pleasant and helpful. Our goal is always to provide our customers with a smooth and stress-free move. We hope you've been settling in well!