Baarel & Co Reviews 2026

Nidhi Gupta 2026.08.16

Amazing food, beautiful ambience, and such lovely staff! Their soup of the day was a 10/10, and the tiramisu was absolute perfection - perfectly sweet and delicious. A must-try when you’re in Rotorua!

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Reply from Baarel & Co 2026.08.28

Dear Nidhi Gupta,

Thank you so much for your wonderful review!

We’re delighted you enjoyed the food, beautiful ambience, and warm service from our team. Your kind words mean so much to us, and we truly appreciate the recommendation.

We hope to welcome you back next time you’re in Rotorua!

Warm Regards,
Kaushi Fernando
Front of House Manager
Pullman Rotorua

Mel365 2026.08.16

I had the fish dish - we are fishermen so fresh fish is a must and I am constantly disappointed when I order fish - I am fussy and chase rewarded chefs world wide so when I say this was one of the best fish dishes I have ever had I am not saying that lightly - it was gurnard with crispy skin and perfectly cooked - the flavours in the sauce were next level - I will be having this dish every night for the whole stay!

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Reply from Baarel & Co 2026.08.28

Dear Mel365,

Thank you so much for such an incredible review!

Coming from fishermen and someone who knows and appreciates exceptional food, your praise truly means the world to our team. We’re thrilled you loved the gurnard, the crispy skin, perfectly cooked fish, and those flavours in the sauce!

Thank you again for your wonderful feedback, and we look forward to seeing you again soon!

Warm Regards,

Kaushi Fernando
Front of House Manager
Pullman Rotorua

Jim Bell 2026.08.16

Top notch food and atmosphere.

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Reply from Baarel & Co 2026.08.28

Dear Jim Bell,

Thank you so much for the wonderful review! We’re thrilled to hear you enjoyed our food and atmosphere.
We really appreciate your support and look forward to welcoming you back again soon!

Warm Regards,

Kaushi Fernando
Front of House Manager
Pullman Rotorua

Paula Prentice 2026.08.04

Went for lunch with my daughter. Impeccable service and food .

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Reply from Baarel & Co 2026.08.11

Dear Paula Prentice,

Thank you so much for your wonderful review!

We’re delighted to hear that you and your daughter enjoyed your lunch with us. It’s fantastic to know that you were happy with both the food and our service.

We truly appreciate your kind words and hope to welcome you both back again soon!

Warm Regards,
Kaushi Fernando
Front of House Manager
Pullman Rotorua

Sharon Gardner 2026.08.01

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Reply from Baarel & Co 2026.08.04

Dear Sharon Gardner,

Thank you for your positive rating. We are delighted to know that you had an enjoyable experience.

We look forward to welcoming you back in the future.

Warm Regards,
Kaushi Fernando
Front of House Manager
Pullman Rotorua

Oliver 2026.07.18

had dinner with some friends a couple of days ago. The food portions were pathetically small and way overpriced. The desserts were terrible (I don't know if they were made by chef or bought from a supplier and simply plated.) and with that kind of quality, I couldn't believe it cost $24. I definitely won't recommend either the food or the restaurant.

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Heather Murphy 2026.07.17

Phenomenal every single time. Food and service is en pointé

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Reply from Baarel & Co 2026.07.18

Dear Heather,

Thank you so much for your amazing review! We're thrilled to hear that your experience is phenomenal every single time. Knowing that both our food and service are consistently on point means so much to our team.

We truly appreciate your support and look forward to welcoming you back again soon!

Warm Regards,
Kaushi Fernando
Front of House Manager
Pullman Rotorua

Prahald Godar 2026.07.14

Best lunch as always never get disappointed everytime we visit. Mazza is amazing with his charming smile and hospitality. Special thanks to head chef silva awesome recipe he has for food🤘

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Reply from Baarel & Co 2026.07.18

Dear Prahald,

Thank you so much for your wonderful review and for your continued support! It means the world to us that we can consistently make your lunch visits special.

We'll be sure to pass on your kind words to Mazza, he'll be delighted to know his warm hospitality and signature smile made such a great impression. Chef Silva will also be thrilled to hear how much you enjoyed his creations.

We can't wait to welcome you back for another amazing lunch soon!

Warm Regards,
Kaushi Fernando
Front of House Manager
Pullman Rotorua

P and A Schwarz 2026.07.13

A Little context, Mega Foodie, super excited about Michelin coming to New Zealand, on a trip with my Boy in Rotorua and googled one of the best restaurants around here. Felt like a steak, and with the pricing at this restaurant I assumed (My downfall) That this would be a great place, good website, tried to book online was full, rang them and managed to get a table. Arrived and sat down, one other table there, didn’t get seen for about 10 minutes, no water no drinks etc. Bartender finally arrived asking for drinks and food all at once like a breakfast cafe. Got our drinks, ordered green muscles white wine sauce, super plain unimaginative, pretty boring to be honest. No garnish, nothing. We both ordered $65 scotch fillets expecting once again (my downfall) top quality steak. Mine was overcooked so I sent it back, which is okay, and was dealt with pretty well, but again each dish comes with a sauce, literally 1 tablespoon portion, ordered brussels sprouts as a side dish, no seasoning and pretty inedible. Overall pretty underwhelming for the price you would expect top notch service and cooking. And the bread served was shite, thin white basic. No sour dough. No flavour. Do not recommend as it felt like a pretty basic hotel restaurant at world class prices. Thank God I didn’t choose the $199 steak to share.

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Milena Cvarkov 2026.07.12

We would definitely be back. We got the steak tartar, fish tartar and lamb ribs for starter. Yummy, only the tartar should be more diced and more classic, bit I enjoyed it. For main We got pork belly and tomahawk,except it was 2 short bones,so more like ribeye. It would be nice to age the meat and not to overcook it. Dessert was nice. Overall, really nice and professional experience. Would recommend

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Reply from Baarel & Co 2026.07.18

Dear Milena,

Thank you so much for your thoughtful review and for recommending us! We're delighted to hear you had a really nice experience and that you enjoyed the starters, desserts, and the overall service.

We also appreciate your constructive feedback regarding the steak tartare, the tomahawk presentation, and the cooking and aging of the beef. Comments like yours are invaluable, and we'll be sure to share them with our kitchen team as we continuously work to refine our dishes.

It means a lot to know you'd definitely be back, and we look forward to welcoming you again for another memorable meal.

Warm Regards,
Kaushi Fernando
Front of House Manager
Pullman Rotorua

nicky dwyer 2026.07.07

Lovely evening out. The staff and food were delightful. It is a place to us go for very special occasions as not cheap. But very worth the price, as treated so well.

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Reply from Baarel & Co 2026.07.08

Dear Nicky Dwyer,

Thank you so much for your wonderful review!

We're delighted to hear you enjoyed both the food and the service. It means a great deal to us that you choose to celebrate your special occasions with us. We truly appreciate your kind words and are thrilled you felt well looked after. We look forward to welcoming you back for your next special celebration!

Warm Regards,
Kaushi Fernando
Front of House Manager
Pullman Rotorua

Denis Wong 2026.07.06

The chef can handle the medium rare precisely for steak and lamb chops!

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Reply from Baarel & Co 2026.07.07

Dear Dennis Wong,

Thank you for your wonderful review!

We're delighted to hear that you enjoyed your steak and lamb chops, and that our chef prepared them exactly to your preferred medium-rare doneness.
We're so glad you enjoyed our Kids Eat Free offer. We hope it made your family dining experience even more enjoyable. Your kind words mean a great deal to our team, and we look forward to welcoming you back for another memorable dining experience.

Warm Regards,
Kaushi Fernando
Front of House Manager
Pullman Rotorua

Michael Jonan Naguit 2026.07.06

We loved our dinner especially the pork belly

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Reply from Baarel & Co 2026.07.07

Dear Michael Jonan,

Thank you for your kind feedback!

We're delighted to hear that you loved your dinner, and we're especially pleased that the pork belly was a highlight of your meal. We truly appreciate you taking the time to share your experience and look forward to welcoming you back for another great dining experience soon.

Warm Regards,
Kaushi Fernando
Front of House Manager
Pullman Rotorua

Jase Eats 2026.06.07

It's easy to underestimate this restaurant because it's a hotel lobby, but honestly, the chefs here know what they are doing. The steaks were superb, ten out of ten. Good portions, tender, perfectly cooked, lovely accompaniments, delicious sides, well worth it. Recommend going. Next time I'm going for the 1.2 kg tomahawk. That sounds phenomenal.

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Reply from Baarel & Co 2026.06.10

Dear Jase Nicholls,

Thank you for such a fantastic review! We're delighted to hear you enjoyed your dining experience and that the steaks hit the mark. Our chefs take great pride in delivering perfectly cooked, high-quality dishes, so your comments mean a lot to the team.

We're especially pleased you appreciated the portions, sides, and accompaniments as much as the steak itself. And we have to agree, the 1.2 kg tomahawk is something special! We look forward to welcoming you back so you can give it a try.

Thanks again for the recommendation, and we can't wait to see you on your next visit!

Warm Regards,
Kaushi Fernando
Front of House Manager
Pullman Rotorua

Jo Fox 2026.05.22

This is the first time we have had dinner at this restaurant while staying in the hotel Prior to our stay, I saw online via the hotel's email that there were options for a two course dinner, but once in the restaurant and hotel this was not bought by up by staff nor advertised anywhere that I could see. When guided to the table we bought to the servers attention that we had a voucher to use. Before I sat down she asked if we wanted to order now. I was a bit confused by this and said "no. We have not been here before. We would like to see the menu please." The next server took our wine order and later our food order was taken. We opted for the Savannah steak as it was one of the main items highlighted on the menu, and despite $58 a plate we ordered one each. We then could choose a sauce and flavoured in house mustard. Bread was bought to the table as complementary. A slice each. Unsure what type of bread, but from the looks of it, I'd say it was made in house. It would had been nice to know more about it. We asked what came with the steak. "long brocolli" and a roasted tomato was the answer. When we received our plates, we saw that "Long brocolli" was not available as we got slightly charred "normal" brocolli". We ordered a side of steak cut fries, as felt the french fries on offer would not go with the steak. Considering the level of the restaurant and its location within the Pullman I was expecting or was hoping the fries would be house made potato chips/fries. They were not. The steak needed more seasoning. It was like any other steak. The jus was nice but needed more. The mastard was nice, but needed more of it. It was served seperately by the server from a vessel. It would had been nice if the mastard was provided in something like a ramekin and left at the table so one could help themselves to it and even share with other diners, especially if the other diners got different flavours. Over all we found it underwhelming.

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Reply from Baarel & Co 2026.05.26

Dear Jo Fox,

Thank you for taking the time to share such a detailed review following your recent dining experience with us.

We are sorry to hear that your evening did not meet expectations, particularly as this was your first dinner visit while staying at the hotel. Your feedback regarding the communication of the two-course dining option, the initial service interaction, and the overall dining experience is genuinely appreciated.

We understand how important it is for guests to feel welcomed and guided through the experience, especially when dining with us for the first time. We also appreciate your comments regarding menu explanations, the presentation and accompaniments of the Savannah steak, and the details surrounding the sauces, mustard service, and side dishes. Feedback such as yours helps us identify where we can improve both our service and consistency.

We are disappointed to hear that the meal felt underwhelming overall, particularly given your expectations of dining within the Pullman. Your observations regarding seasoning, portioning of accompaniments, and clearer communication from our team have been shared with both our restaurant and culinary teams for review.

Thank you again for your honest and constructive feedback. We do hope we may have the opportunity to welcome you back in the future and provide you with a far more memorable experience.

Warm Regards,
Kaushi Fernando
Front of House Manager
Pullman Rotorua

Lanne Jensen 2026.05.19

Our first time dining here and it now has become our favourite for quality of food (our steaks all cooked different were divine!) and wonderful attentive service. Totally recommend to others to check it out x

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Reply from Baarel & Co 2026.05.20

Dear Lanne,

Thank you so much for your wonderful review! We’re thrilled your first visit was such a great experience and that we’ve become your new favourite.
It’s fantastic to hear everyone enjoyed their steaks cooked exactly to perfection, and that our team’s attentive service made your night even more special.
We truly appreciate your recommendation and can’t wait to welcome you back again soon!

Warm Regards,
Kaushi Fernando
Front of House Manager
Pullman Rotorua

Will 2026.05.05

Ate breakfast and dinner whilst a guest here. Friendly staff, food was good, coffee needs improvement, good cocktails.

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Reply from Baarel & Co 2026.05.05

Dear Will,

Thank you for your review and for dining with us during your stay. We’re really pleased to hear you enjoyed the food, cocktails, and found our team friendly and welcoming.

We appreciate your honest feedback about the coffee as well — that’s something we’re always looking to improve, and we’ll share your comments with the team.

We hope to have the chance to welcome you back again soon for an even better experience.

Warm Regards,
Kaushi Fernando
Front of House Manager
Pullman Rotorua

Kiss 2026.04.24

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Reply from Baarel & Co 2026.04.25

Dear Kishor Rana,

Thank you for your positive rating. We are delighted to know that you had an enjoyable experience.

We look forward to welcoming you back in the future.

Warm Regards,
Kaushi Fernando
Front of House Manager
Pullman Rotorua

Tiffany Lai 2026.04.21

Excellent food and service. Thank you for the birthday surprise from the kitchen team!

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Reply from Baarel & Co 2026.04.22

Dear Tiffany Lai,

Thank you for your lovely review! We’re so pleased you enjoyed the food and service. It was our pleasure to help celebrate your birthday, and we’re glad the kitchen team’s surprise made it extra special.

We hope to welcome you back again soon!

Warm Regards,
Kaushi Fernando
Front of House Manager
Pullman Rotorua

Kerry Starling 2026.04.20

Lovely food, albeit a little expensive. Eye fillet and pork belly were perfectly cooked. Service was good. Unfortunately, they forgot that we had ordered starters and brought our mains out instead. They remedied this and provided complimentary drinks. So, all in all, a very good dining experience.

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Reply from Baarel & Co 2026.04.21

Dear Kerry Starling,

Thank you for your thoughtful review. We're delighted to hear you enjoyed the eye fillet and pork belly, and that our team delivered good service overall.

We do sincerely apologise for the mix-up with your entrees, this isn’t the level of attention we aim to provide. We're glad our team was able to address the situation promptly and that you felt well looked after.

We truly appreciate your understanding and kind words, and we hope to welcome you back again soon for an even smoother dining experience.

Warm Regards,
Kaushi Fernando
Front of House Manager
Pullman Rotorua

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