barcelo tenerife

barcelo tenerife Reviews

Excellent rating
4.5
757 reviews Verified
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Reviews (1449)
Martin
Martin
2024.03.05
10 Verified
☺Cleanliness, staff & service, property conditions & facilities, room comfort
Reply from barcelo tenerife 2024.03.05
Un placer Martin. Nos gustaría expresar nuestro agradecimiento por la valoración que ha realizado sobre su reciente visita, puesto que nos ayudan a entender cómo nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de su estancia en el hotel Barceló Tenerife.
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Denis
Denis
2024.02.29
8.0 Verified
Good location and nice staff. Hotel is getting a bit dated. Not a 5 star but a 4 star. We took the breakfast and dinner package. Breakfast was repetitive but fine. We decided to dine out at the local restaurants as the buffet had no ambiance. Not even any music. We would stay again but not take the dinner package. ☺Cleanliness, staff & service, amenities, property conditions & facilities
Reply from barcelo tenerife 2024.02.29
Dear Denis;Although there is always room for improvement, we should be on the right path to earn a better rating from you in the future. We look forward to having you stay with us again and to being informed of any concerns or imperfections that affect your stay so we may do everything in our power to address them.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind regards;Marian Guaidó
Thomas Lamont
Thomas Lamont
2024.02.26
10 Verified
Stunning hotel can not fault anything ☺Cleanliness, staff & service, amenities, property conditions & facilities
Reply from barcelo tenerife 2024.02.26
Dear Guest, Thank you very much for your kind feedback.We are thrilled to hear that you found our hotel stunning and that you were satisfied with the cleanliness, condition, and service provided. Your appreciation for the room amenities, although rated slightly lower, still highlights our commitment to offering a comfortable and enjoyable experience.We look forward to welcoming you back for another memorable experience.Best wishes,Marta Carballo, Guest Experience Manager
Clive
Clive
2024.02.16
8.0 Verified
Beautifully designed hotel with lovely planting of local flowers and shrubs. Rooms comfortable with good views from the balcony. Great swimming pools and marvellous location next to the sea. Restaurants served good food with lots of choice. Staff invariably friendly. Amusing and entertaining evening shows. One or two concerns: our beds were on wheels which tended to move around despite the brakes being on. Annoying drilling noise by the adult pool while some kind of repair work was being done. Overall a very enjoyable stay. ☺Cleanliness, staff & service, property conditions & facilities
Reply from barcelo tenerife 2024.02.16
Dear Clive,Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed many aspects of your stay with us, including the beautifully designed hotel, comfortable rooms with picturesque views, great swimming pools, excellent dining options, friendly staff, and entertaining evening shows.Regarding the concern about the beds being on wheels, we want to assure you that this design feature is intended to facilitate the comfort and convenience of our housekeeping staff during room cleaning. However, we understand that it may have caused inconvenience during your stay, and we will certainly take your feedback into consideration as we continuously strive to enhance our guests' experience.Additionally, we apologize for any disturbance caused by the drilling noise near the adult pool. Please understand that we are committed to maintaining and renovating our facilities to ensure they meet the highest standards of comfort and quality for our guests. We appreciate your understanding and patience during such maintenance work.We sincerely value your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Best regards,Marian Guaidó,
Barrie
Barrie
2024.02.07
6.0 Verified
Nice hotel - not ideal for disable people Nice hotel near to the airport and the main resorts - only downside it was set on a hill. The entrance was at the top of the hill with the rooms cascading down each side of the pools to the main buffet restaurant at the bottom of the hill Which meant a lot of walking from one end to another (we had a car) which was parked at the top There are lifts but not directly to the buffet restaurant and not in each block - so we had to walk to the next block (away from the restaurant) to get a lift and then had to walk down the ramp ways to to the buffet Not easy to work out where best to go… We had to eat late as the entertainment was next to the restaurant- outside (take a jumper) so that we didn’t have to keep walking backwards and forwards to the room.. There are no disable parking spaces (made into electrical points) so it’s on a first come basis…if you can get a space. There was a buggy to help people around - it was a two seater that they crammed three people into - we only used it once as it wasn’t safe… On other point the food was just ok…if you went later in the evening then some of the main items had finished…like the joints of meat…there wasn’t enough staff to cope with the numbers and we where left waiting for drinks - felt really sorry for them….. ☺Cleanliness, property conditions & facilities, room comfort
Reply from barcelo tenerife 2024.02.07
Dear Barrie,Thank you for your review.We are sorry to hear about the challenges you faced regarding accessibility and mobility within our premises. Our team strives to provide convenient access throughout the hotel, and we regret any inconvenience you encountered with the lifts and ramps. Please be assured that we offer suitable accommodations for guests with disabilities, although we acknowledge that navigating our unique hillside setting can be complex.We regret to hear that the food offerings did not meet your expectations and apologize for any service delays you experienced during your stay. We are constantly working to ensure our staffing levels meet the needs of our guests and will look into the concerns you've raised. We're pleased to know you found our hotel’s proximity to the airport and main resorts convenient and that you appreciated the cleanliness of the room and the overall condition of the hotel.We hope to welcome you again in the future. Best regards,Diego OtamendiGuest Experience Manager
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Verified traveler
Verified traveler
2024.02.05
8.0 Verified
☺Cleanliness, staff & service, property conditions & facilities, room comfort
Reply from barcelo tenerife 2024.02.05
Dear Guest;On behalf of our entire team, we wouls like to thank you for sharing your rating with us. We look forward to serving you again soonYours sincerely,Diego OtamendiGuest Experience Manager
Pia
Pia
2024.02.01
10 Verified
Das Hotel ist wirklich richtig schön und durch die flächige Verteilung trifft man außer am Pool, selbst wenn das Hotel ausgebucht ist, auf wenig Leute und hat viel Privatsphäre. Das All-inclusive Buffet hat jeden Tag ein neues Thema und bietet eine große Auswahl. Das Hotel bietet täglich Workshops oder Aktivitäten an. Auch der Sparbereich ist angenehm. Alles wird über eine App organisiert, soweit ich weis ist diese nur auf Englisch, aber sehr übersichtlich und selbst erklärend. Die Mitarbeiter sind wirklich sehr nett und hilfsbereit. Die Zimmer sind schön groß, sauber und mit offenem Badezimmer, das aber geschlossen werden kann. Je nach Windrichtung hört man die Flugzeuge landen oder starten, diese fliegen auch über das Hotel hinweg, da der Flughafen mit dem Auto nur 30 min entfernt liegt. Wir haben dies aber nicht als störend war genommen. Im Zimmer hat man nichts gehört. Das Hotel können wir also nur weiterempfehlen würden jederzeit wieder dort Urlaub machen. Eines der besten Hotels, in dem wir je waren. Wir waren Ende Oktober, Anfang November da, das Wetter war sehr gut, man konnte im Meer schwimmen und die Sonne genießen. ☺Cleanliness, staff & service, amenities, property conditions & facilities
Reply from barcelo tenerife 2024.02.01
Sehr geehrte Pia,vielen Dank für Ihren Besuch und Ihre Rückmeldung.Wir freuen uns, dass Sie die Ruhe und Privatsphäre in unserem Hotel sowie das vielfältige All-inclusive Buffet genießen konnten. Es ist schön zu hören, dass die von uns angebotenen Workshops und Aktivitäten Ihr Wohlgefallen gefunden haben und der Spa-Bereich zu Ihrer Zufriedenheit war. Unsere App soll den Aufenthalt unserer Gäste vereinfachen und wir sind froh, dass Sie diese als benutzerfreundlich empfanden. Dass Sie unsere Mitarbeiter als sehr nett und hilfsbereit wahrgenommen haben und die Zimmergröße sowie Sauberkeit loben, erfüllt uns mit Stolz. Zudem ist es beruhigend, dass Sie trotz der Nähe zum Flughafen keinen Lärm in den Zimmern verspürt haben.Bis bald hoffentlich ;)Mit freundlichen Grüßen,Jonathan Sarmiento,Guest Experience Manager
Pat
Pat
2024.01.31
8.0 Verified
Great place to stay. Great staff in every department. Good variety of food. Comfortable spacious rooms. Nice places to walk by the see. Safe pathways. ☺Cleanliness, staff & service, property conditions & facilities, room comfort
Reply from barcelo tenerife 2024.01.31
Dear Guest, Thank you very much for your kind feedback.It's delightful to hear that you enjoyed the variety of food options and found the rooms both spacious and comfortable. We're also glad that the pathways provided a safe and pleasant walking experience by the sea.Our team strives to offer exceptional service, so it's wonderful to know that this was reflected during your stay.We look forward to welcoming you back for another memorable experience.Best wishes,Marian Guaidó, Guest Experience Manager
Johann
Johann
2024.01.29
10 Verified
☺Cleanliness, staff & service, property conditions & facilities, room comfort
Reply from barcelo tenerife 2024.01.29
Dear Johann;On behalf of our entire team, we wouls like to thank you for sharing your rating with us. Yours sincerely,Diego OtamendiGuest Experience Manager
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Emily
Emily
2024.01.28
10 Verified
Really lovely hotel. Everywhere was very clean and all staff were happy to help and couldn’t do enough for you. The food was all very nice with a good selection to choose from. The room was spacious and the bed was so comfortable and very large! Only negative I can think of is that the pool was freezing to the point no one was in it. Overall though it was a really good holiday and would definitely reccomend. ☺Cleanliness, staff & service, amenities, property conditions & facilities
Reply from barcelo tenerife 2024.01.28
Dear Emily,Thank you for sharing your review with us.We regret to hear that the temperature of the pool was not to your satisfaction. We strive to provide comfortable amenities, and your feedback is valuable in maintaining our high standards.We are delighted to learn that you found the hotel to be very clean and our staff helpful and accommodating. It's wonderful to know that the variety and quality of food met your expectations and that you enjoyed the spaciousness and comfort of your room, especially the large and comfortable bed.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Jonathan SarmientoGuest Experience Manager
Karly
Karly
2024.01.27
8.0 Verified
Reply from barcelo tenerife 2024.01.27
Dear Karly, We would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Barceló Tenerife.
Reto
Reto
2024.01.20
6.0 Verified
Hotel für Aeronautic Fans. Keine 5 Sterne......... Die Anlage ist sehr gross. Ein Labyrinth bis man ein Zimmer oder z.B. das Gym findet. Essen war sehr gut. Sauberkeit in den Zimmer hat viel Luft nach oben. Flüglärm den ganzen Tag. Preis-/Leistung ist in Ordnung. Zimmer sind grosszügig. ☺Room comfort
Reply from barcelo tenerife 2024.01.20
Sehr geehrter Reto,wir bedanken uns ganz herzlich für die Bewertung unseres Hotels.Es tut uns leid zu hören, dass nicht alle Aspekte Ihres Aufenthaltes Ihren Erwartungen entsprochen haben. Wir bedauern, dass Sie die Sauberkeit in Ihrem Zimmer nicht zufriedenstellend fanden und nehmen Ihre Anmerkungen ernst, um unseren Service stetig zu verbessern. Der Fluglärm ist bedingt durch die Nähe zum Flughafen, und wir verstehen, dass dies für manche Gäste eine Störung darstellen kann. Wir freuen uns jedoch, dass Sie die Größe unserer Zimmer und die Qualität des Essens positiv hervorgehoben haben.Unsere Anlage ist tatsächlich weitläufig, und wir hoffen, dass unsere Beschilderung dazu beiträgt, dass sich unsere Gäste schnell orientieren können.Wir hoffen, Sie auch in der Zukunft wieder bei uns als Gast begrüßen zu können.Freundliche Grüße,Marta Carballo, Guest Experience Manager
Ann
Ann
2024.01.15
8.0 Verified
It was lovely but the breakfast let it down, everything was stone cold the only good thing was the fresh orange juice, we have been to barcelo in fuerterventura and it's far superior. ☺Cleanliness, staff & service
Reply from barcelo tenerife 2024.01.15
Dear Ann,We appreciate that you took the time to share your experience with us.We regret to hear that your experience with the breakfast did not meet your expectations. Our team strives to provide a variety of high-quality dining options and we apologize if we fell short in delivering this during your stay. We are pleased, however, that you enjoyed the fresh orange juice. It is rewarding to know that the cleanliness of our rooms and the service provided by our team were to your satisfaction, and we appreciate your recognition of these aspects of your stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Jonathan Sarmiento,Guest Experience Manager
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Mary, Casper
Mary, Casper
2024.01.14
8.0 Verified
The buffet food was good, but the desserts were amazing! I am still thinking about that wonderful mango mousse! The walking path next to the ocean was fantastic and went for miles! Very convenient to get to hotel via taxi. ☺Cleanliness, staff & service, amenities, property conditions & facilities
Reply from barcelo tenerife 2024.01.14
Dear Mary,Thank you for your positive feedback.It is very rewarding to know you and your family had such an agreeable stay and found our location an ideal base for your requirements. We are delighted that you appreciated the efforts of our chefs as we strive to satisfy the many culinary wishes of our guests by offering tasty international and local dishes.We look forward to welcoming you back on a future occasion.Best regards,Marian Guaidó,Guest Experience Manager
Cyril
Cyril
2024.01.13
2.0 Verified
☹Cleanliness, staff & service, property conditions & facilities, room comfort
Reply from barcelo tenerife 2024.01.13
Dear Cyril, We are deeply sorry that you did not enjoy your experience at Barcelo Tenerife to the fullest, as the team works hard every day to ensure that our guests have a memorable stay. On future occasions, please do not hesitate to bring any dissatisfaction to our attention immediately, our team will be happy to assist you in any way they can.
Yves
Yves
2024.01.08
8.0 Verified
Reply from barcelo tenerife 2024.01.08
Dear Yves;In the name of Barceló Tenerife Hotel we would like to thank you for taking your time and sharing your evaluations about your recent experience with us, they help us to continue improving all our services. Yours sincerely,Diego OtamendiGuest Experience Manager
Rodrigo Andrade de, Badalona
Rodrigo Andrade de, Badalona
2024.01.04
10 Verified
Todo impecable! El personal del hotel está muy bien entrenado y siempre dispuestos a ayudar, teniendo al huesped siempre en primer lugar. Mi familia y yo nos hemos sentido como en casa! Muy buen trato y de lujo la verdad. Seguramente volveremos!! ☺Cleanliness, staff & service, amenities, property conditions & facilities
Reply from barcelo tenerife 2024.01.04
Estimado Jose Luis, Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia en nuestro hotel.Nos complace enormemente saber que usted y su familia se han sentido como en casa y que el trato recibido ha sido de su agrado. Es un honor que destaque la preparación y disposición de nuestro personal, ya que siempre trabajamos con el compromiso de poner a nuestros huéspedes en primer lugar. La satisfacción con la limpieza de la habitación, el estado del hotel, el servicio y las comodidades de la habitación reflejan el esfuerzo y cuidado que ponemos en cada detalle.Le enviamos un saludo muy cordial y le esperamos en su próxima visita.Atentamente,Marta Carballo, Guest Experience Manager
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Jean Marc
Jean Marc
2023.12.28
6.0 Verified
☺Cleanliness, staff & service, property conditions & facilities
Reply from barcelo tenerife 2023.12.28
Dear Marc,We are deeply sorry that you did not enjoy your experience at *hotel* to the fullest, as the team works hard every day to ensure that our guests have a memorable stay. On future occasions, please do not hesitate to bring any dissatisfaction to our attention immediately, our team will be happy to assist you in any way they can.
Verified traveler
Verified traveler
2023.12.27
8.0 Verified
☺Cleanliness, staff & service, property conditions & facilities, room comfort
Reply from barcelo tenerife 2023.12.27
Dear Guest, We would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Barcelo Tenerife.
Yeimy
Yeimy
2023.12.24
10 Verified
Reply from barcelo tenerife 2023.12.24
Dear Yeimy, We would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Barceló Tenerife.