Verified Company
Verified
US Bank has leaked my private, sensitive, personal and financial information and details for YEARS. They are currently refusing to correct their error and Virginia Ghenciu Brennan (Asst VP of Wealth Management group) has lied directly to me regarding my details and her processes.
US Bank is one of the worst reviewed banks in the country... I'm disappointed but not surprised that extends to the Private Wealth Management office. New customers, do your research before moving forward with any business involving this bank.
Verified
The worst banking experience ever:
I had a fraud withdrawal of Zelle from my account. I immediately contacted them. They told me one thing and do another thing, each time I call. I have to collect the pieces for them whenever I call. All this happened while I am on my vacation in Egypt. It took me 10 days to access my money and pay my bills. Horrendous.
Reply from U.S. Bank Branch
2024.03.29
Good morning and thanks for reaching out with your review, Altijani. I'm sorry to hear that you've had difficulty receiving adequate assistance. I know how frustrating that can be, and we'd really like to help in whatever way we can. Please send us an email at askusbank@usbank.com with your phone number and reference number 29655. Once we receive your number, we’ll have an ambassador reach out to you shortly after, so we can investigate this matter on your behalf. Thanks in advance. ^Chris
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Verified
Been a customer of union bank for over 30 years, now us bank. 3 accounts, never been charged a fee for cashier's checks until now. Ridiculous! Was told to keep over$100,000 for free checks, get real.
Verified
Horrible customer service. I will never ever open an account or do business with them.
Reply from U.S. Bank Branch
2024.02.20
Hello A, we are concerned to hear you feel this way. Would you like to discuss a recent experience with us further? If so, please send us an email to askusbank@usbank.com and include your phone number and reference number 27493. We look forward to speaking with you. Kind regards, ^Kim
Verified
Having worked at HQ for other banks, I can assure you that this is the MOST UNSOPHISTICATED, DYSFUNCTIONAL bank I have ever worked with! REPORT THEM TO THE CFPB!
Reply from U.S. Bank Branch
2024.01.22
Thank you for taking a moment to share your experience with us, Hoi. We’re happy to review this with you to see how we can help. Please send us an email to askusbank@usbank.com with your phone number and reference number 25893, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ray
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Verified
how do toy even justify staying open your literally always closed every single time I looked us bank I closed closed closed closed. what are your bankers getting 4 hours of work a week how's that work. closed every single weekend closed by 4 if on the weekdays oh never mind 100 years ago on this day the us president said some speech so we got Tuesday off as well sorry not sorry. this bank is absolute trash
Reply from U.S. Bank Branch
2024.01.08
Good morning, Michael. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. All the best. ^Heather
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I arrived at 3:45pm and your doors were locked even though it says you’re open until 4pm.
Reply from U.S. Bank Branch
2024.01.05
Hello, thank you for sharing your feedback. We value knowing of your experience, so we can improve going forward. We are sorry to hear the branch was closed early when you visited. If you would like to discuss your experience further, please contact our 24-Hour team at 800.872.2657. Bankers are available anytime, and we are dedicated to helping in any way possible. Best regards, ^Katii
Verified
Garbage bank, reviews speak for themselves. @US Bank, Don't respond with your pathetic 'email us response'. Already have, nothing has been resolved and told it wouldn't be.
Reply from U.S. Bank Branch
2023.11.29
Good morning, Dan. Thanks for leaving a review. I am sorry to hear you feel this way about us. I understand we've previously offered help and asked you to email us. We ask this, as that is the only way for us to gather phone numbers and information privately and securely. If we can assist with something you are welcome to send us an email to askusbank@usbank.com. In the email include your phone number and reference # 22960. If you'd prefer not to email us, you are always welcome to call our 24-Hour Customer Service at 800-872-2657. Thank you. ^Heather
Verified
Do I have to give one star? I wish there were options to give 100 negative stars they deserve. US Bank never cares for their customers. My online account was disabled due to their fraud red flag or whatever which they say would take 48 hours to resolve and they PROUDLY say they have no way to override it. (Other banks usually call me to verify the transaction for fraud and resolves the issue right away, aren't they?) They PROUDLY say that only the online account was disabled and I can still do the transactions, implying it's no big deal. However, there is no branch within 500 miles distance of where I live. I have not yet received the debit card. So, I have no way to withdraw money from my checking account without flying to MN. One of the many agents (yes, I called maybe a hundred times) even recommended linking this account to PayPal and withdraw money using PayPal, which I don't like but anyway it also doesn't work because to link an account to PayPal you need to have ways to verify the account online. What's worse, they said it would take 48 hours but now it's more than 72 hours and it's still the same and it's already Friday night. If it gets online on Monday, it's 6 calendar days during which they prohibit my bank transactions, which caused huge troubles for my bills and so on. Unbelievable!!!
Reply from U.S. Bank Branch
2023.09.09
Thank you for taking the time to leave us a review, Sun. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is askusbank@usbank.com. Please also include your reference number: 18925. We look forward to hearing from you. ^mr
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Verified
Union Bank was bought by US Bank. Horrible experience so far getting all my accounts to show up and accessible. Literally hours on with support, 4 support tickets so far, still waiting for resolution. I'm looking for a new bank.
Reply from U.S. Bank Branch
2023.07.18
Thank you for taking a moment to share your experience with us, Robert. If our online banking team is unable to resolve a technical issue on the call, a support ticket will be opened in order to research the issue at a higher level. For an update to these tickets, please reach out to our online banking team at 800.987.7237. Bankers are available anytime, and will be happy to assist. We hope to see the matter cleared up soon. Thank you. ^Ryan
Verified
I hoped that there was an option to give zero or minus stars. If you are familiar with visiting local branches and doing all of your businesses offline, US Bank would be okay. If you are willing to use online banking, this is not a bank for you. From the first day of opening my account in US Bank, it kept giving me issues almost every single time. When I tried to register my phone number and verify it, it failed to send any OTP to my phone in spite of many trials. I called customer service twice to solve this problem, they could not solve the issue. The issue was suddenly solved after few days. Even after I get the OTP, it errored that my phone number was already being used by another person. Contacted customer service three times but they could not solve the problem until one of them cut a ticket to their back office and they did some work behind the scene. Next, I tried to connect my bank account to Paypal; Paypal showed up a popup (that is rendered by US Bank) that asked me enter US Bank credentials and OTP. Even after providing right credentials and OTP, it errored "Invalid Security Information" without any detailed information why. I called customer service but the rude customer service representative repeated that they could not and would not do anything for this problem because the issue is started from third-party service. I asked them cut a ticket to back office to solve this issue, they refused. I even visited local US Bank branch to solve the problem, no luck as they didn't know anything about online service. I cannot trust this bank anymore given these experiences. It is very obvious that their main banking software quality would be the same level. Thank you for warning me about the risk and helping me close the account before any big incident happens.
Reply from U.S. Bank Branch
2023.07.15
Thank you for taking the time to leave us a review, Jaewon. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is askusbank@usbank.com. Please also include your reference number: 15737. We look forward to hearing from you. ^mr
Verified
rudest employees. other reviews mentioned the employee i specifically had a problem with as well
Reply from U.S. Bank Branch
2023.07.06
Hello. We're concerned about your experience, and don't want a customer to feel the way you do after leaving a branch. So we may learn more about your feedback, feel free to send an email to askusbank@usbank.com using reference #15271 and a Social Media Ambassador will follow up with you. Take care! ^Katii
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Verified
This is the worst bank I ever seen i’m out of state with a child they didn’t let my sister deposit money in my account because she doesn’t have an account with Us Bank.
Reply from U.S. Bank Branch
2023.06.28
Thank you for taking a moment to share your experience with us, Hala. A non signer may make a deposit into an account of no more than $500. They will need to have the account number and provide ID verification. If you sister was unable to make a deposit in person, she may be able to assist using digital products such as Zelle. If you have questions about Zelle and how it works, please visit https://digitalexplorer.usbank.com/ and review the section for Zelle. We hope this information is helpful. ^Ryan
Verified
I called the US Bank Dispute Resolution Department about my credit card purchase, where in i did not get or enjoy what i paid for, but instead of protecting me as their good standing client, they denied my claim even if i submitted an email that shows i was not able to get or enjoy the service that i paid for. Very poor customer service. It doesn’t deserve even a single star. It should be ZERO ⭐️. When they did that to me, i closed my checking account with them, there is no longer a reason for me to maintain an account with US Bank. Stay away from them, they will not protect you as their client. US Bank is not a Pro-Client but a Pro-Merchant. Again, very poor customer service!!!
Reply from U.S. Bank Branch
2023.04.19
Thank you for taking the time to leave a review, Erwin. We’d like the opportunity to examine the situation on your behalf. Please send an email to askusbank@usbank.com with your phone number and reference number 10640. Once we receive the requested information, we’ll have an ambassador reach out to you shortly after. We look forward to hearing from you. ^Chris
Verified
I honestly don’t understand the rude, and condescending attitude I get every time I visit these branches downtown. Other than the one in us bank plaza, these locations are absolutely awful. (IDS center, Nicollet mall 9th street) The tellers are so rude, and dismissive, borderline arrogant. Get over yourself, you’re a bank teller.
Reply from U.S. Bank Branch
2023.03.23
Good morning, Chai. Thank you for taking the time to leave a review. I apologize that the service you've received at these locations hasn't been good. If you would like to share additional details, you are welcome to do so by emailing askusbank@usbank.com. Please include your contact information, reference number 9062 and details of your experiences. We will give you a call directly. We hope to hear from you soon so we can look further into this issue. ^Heather
Verified
THEY STOLE ALL MY MONEY AND CLOSED MY ACCOUNT OVERNIGHT WITHOUT ANY REASON FOR DOING SO. IVE BEEN A LEGITIMATE CUSTOMER FOR 10+ YEARS AND IM NOT THE ONLY PERSON THEYRE DOING THIS TO. SEE ATTACHED PHOTOS!
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