Banfield Pet Hospital Reviews

Nancy Preston 2025.11.07

     

The services that we received have been excellent. Dr. Radney and the entire staff are amazing. They take time to listen, explain options, and always do a next day follow up.

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Reply from Banfield Pet Hospital 2025.11.07

Hi Nancy - Thank you for taking the time to share your positive experience. We're glad to hear that your visit went well. Thank you for choosing us!

Pam K 2025.10.02

     

I used Banfield's remote vet after hours. Suzie gave good feedback and took the time to understand what was going on. The next morning, my regular vet, Dr. Radney, called me to follow up and see how my pup was doing. Thank you!!

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Reply from Banfield Pet Hospital 2024.12.27

Hello Pam, we're so glad to hear you and your dog love coming to visit us at our Carmel hospital. Thank you for taking the time to let us know about the positive experience you had. We hope all is well and look forward to seeing you and your dog at their next visit. 🧡

Cathy Hamilton 2025.10.02

     

I love all the staff at this location from the reception to the vet techs to the doctors. I’ve seen all 3 doctors and all have been great. I’ve never had a bad experience at this location.

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Reply from Banfield Pet Hospital 2025.10.13

Hello Cathy, thank you for sharing your feedback with us. We're always happy to help. Thanks for partnering with us, and take care.

Lorie Coffman 2025.09.26

     

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Reply from Banfield Pet Hospital 2025.09.26

Thanks for the pawsitive review!

Tara Mcnamara 2025.09.15

     

Banfield’s staff is very friendly and caring!!! Thank you for being here to help our fur babies!

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Reply from Banfield Pet Hospital 2024.12.20

Hi Tara - We appreciate you taking the time to share your positive experience. Thank you for choosing us for your pets' needs!

Bass4Ever 2025.09.15

     

Great staff, great attitude and great service. My dog get the best treatment. Thank you.

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Reply from Banfield Pet Hospital 2025.11.12

Hi there - It's always nice to hear great feedback. We will make sure to pass it on to the Carmel team. Thanks again for partnering with us for your dog’s needs. 🐾

Beverly Asher 2025.09.15

     

I was please with the service they provided me and Coco.

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Reply from Banfield Pet Hospital 2025.04.17

Hi Beverly - Thank you for sharing your experience with us! We appreciate you expressing these kind words to us!

Wendy Kelley 2025.09.15

     

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Reply from Banfield Pet Hospital 2025.09.15

A big thank you for your pawsome review! 🐾 We hope to see you again soon.

Luz Mary Giraldo 2025.08.13

     

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Reply from Banfield Pet Hospital 2025.08.13

Woof-tastic! Thank you for the rating for our pet hospital. Your feedback is like treats for us! We're eager to make your pet's next visit just as tail-waggingly amazing.

Saikrishna Arcot 2025.07.09

     

Dr. Radney is great. I have been going to Banfield hospital for my pet for over 7 years now and recently changed to the location where the Dr. Radney is available and have always got the right advice and great care. Thank You Dr. Radney.

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Reply from Banfield Pet Hospital 2025.07.09

Hi Saikrishna, Thank you so much for the positive feedback. We’re happy you enjoyed your experience, and we’ll be sure to pass on your kind words to Dr. Radney and the team. Thank you for being part of the Banfield family! 🧡

Diveana Saavedra 2025.06.29

     

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Bennet Ackerman 2025.06.26

     

Knowledgeable, caring, loving staff towards our furry family members.

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Reply from Banfield Pet Hospital 2025.06.26

Hi Bennet - Thank you for sharing your experience with us! We appreciate you expressing these kind words to us!

Deana Thomas 2025.06.25

     

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Reply from Banfield Pet Hospital 2025.06.25

We're thrilled that you and your pet had a positive experience with us. Thanks for sharing your review!

タイラー 2025.06.02

     

Dr Rodney is amazing. Very friendly post visit and is helping with my pet international export!

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Reply from Banfield Pet Hospital 2025.06.03

Thank you so much for the positive feedback, Tyler! We’re happy you enjoyed your experience, and we’ll be sure to pass on your kind words to the Carmel team!

Donnae Dole 2025.05.15

     

My Banfield team is the best, especially Dr. Tami Radney.

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Reply from Banfield Pet Hospital 2025.05.15

Hi Donnae, thank you for taking the time to share your kind feedback with Dr. Radney and our Carmel team. Thank you for choosing us!

Cara Michele 2025.02.24

     

Loved the experience my pup and I had here! I needed to get her in the same day, but unfortunately the other banfield location I was scheduled at had an emergency and couldn't see me. They worked with the Carmel location and managed to find a spot for me a little later in the day. The front desk associate was super polite and the vet and her tech were amazing. Very knowledgeable, very helpful. Answered all my questions and seemed invested in my dog's health. They seemed to genuinely enjoy her, not just treating her like a job to get through. Very thankful they got me in so quickly too. A little pricey, but the extra attentiveness to making sure we were taken care of felt worth it to me.

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Reply from Banfield Pet Hospital 2025.02.24

Hi Cara, Thank you for sharing your positive experience with us, and we appreciate your feedback. We hope your pup is doing better. 🧡

Kelly Rivest 2025.01.18

     

This is the best veterinary clinic I have ever been to. Yes the staff is very knowledgeable and friendly but Dr Radney is OUTSTANDING! She takes her time to explain and research any concerns or questions I might have! She is very conscientious and understanding of all of my dogs needs and takes her time to make sure I understand! What a great way to make a difference in this world! One beautiful pet at a time- they can’t speak for themselves but she does! Thank you Dr Radney!

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Reply from Banfield Pet Hospital 2025.01.18

Thank you so much for the positive feedback, Kelly! We’re happy you enjoyed your experience, and we’ll be sure to pass on your kind words to the Carmel team!

Sally M 2025.01.08

     

We love Dr Radney and her staff! Have used her for years for all 3 of our dogs!! The best

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Reply from Banfield Pet Hospital 2025.01.08

Hi Sally - Thank you for taking the time to tell us about your positive experience with Dr. Radney and the Carmel team. We hope all is well, and we look forward to seeing you and your dogs at their next visit!

Insan Vini 2024.12.21

     

Caring, compassion, knowledgeable

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Reply from Banfield Pet Hospital 2024.12.22

Hello Insan, we really appreciate you sharing your feedback with us. Our team is always happy to help. Have a wonderful evening.

Jonathan Malone 2024.12.11

     

Follow-Up to my husband's review. Recap - On Monday, December 10th we had an appointment for in-room at 3:30 to see Dr. Radney. They called and we brought our dog in for drop off at 9:00 instead. Our dog was a little lethargic and not eating. Since we didn't get a call about moving forward until after 1:00 pm, I'm assuming my sick dog just sat in a cage without being looked at. When we did get to come and pick him up, we were advised he had a torn ACL and an ear infection that was already almost healed. Bare in mind they did NO bloodwork for our dog and anyone who knows Banfield knows they always do bloodwork (that's usually not covered in the Optimum Wellness Plan). I got the prescribed medicine (which they hadn't given anything to my dog the whole time he was there and sick) and with the reassurance that our dog was doing good and would be much better by Wednesday, we headed home. When we got home we gave our dog some food and his pill. He proceeded to lay down on the couch and only moved to go to the bathroom and then to the bed at night. He proceeded to throw up three times overnight. The last time it came out both ends and then he went limp. His tongue was hanging out and he was struggling to breath. We rushed him to MedVet (which I highly recommend) and was pronounced dead after they tried CPR. The were unable to tell us what had happened. He went from being okay with a torn ACL to dead overnight. Try getting all his dying imaged out of your head. My husband can't. After my husband's review we got a call from Christopher Hall. He did the usual platitudes. He asked if we did an autopsy and that if we had they would pay for it. Bare that in mind if your pet mysteriously dies after your visit. All he really offered in response was to cancel our wellness plan for JT. This would in no way help the healing process my family is struggling with due to the sudden death of our dog, but considering the neglect of proper care, it's the least they could do. He also said that he was going to talk with Morgan about canceling our other 2 wellness plans since I advised him I wouldn't be bringing my pets back to Banfield. (Side Note...I only opened one of those plans to afford to find out -- by Banfield -- my cat had to be put to sleep and this was less than 2 weeks prior to the death of my dog). I know all Banfield vets are different, but if they are hiring vets who leave sick pets in cages for hours without properly diagnosing them and they die with no just cause, I'd rather take my pets to a real vet clinic. Now, why am I writing this follow-up review. Christopher Hall has ghosted us. He advised us last week that he would be talking to Morgan and getting back to us. I sent an email checking in with him on Sunday and there has still been no word from him or even a cancelation of the plan that WAS promised. After what was done to our dog, you think we would be warranted a response at the least. Basically, I just wanted to show the lack of sympathy and professionalism this Banfield displays.

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Reply from Banfield Pet Hospital 2024.12.11

We're sorry for your loss, Jonathan. We have forwarded your feedback to the appropriate team.