Verified Company
I went there with severe pain, and the owner strongly urged me to extract two teeth immediately. I refused one, but because I was in so much pain, I agreed to remove the other. Later, I learned the real problem was my gums. The tooth I refused to remove is still healthy today, which makes me seriously question whether the extracted tooth really needed to come out. I'm glad I trusted my instincts and saved one tooth. The implant cost me about $5k.
Best dental practice ever!
Aaron is very welcoming and makes the check-in process a breeze! The office is always neat and visually appealing — very inviting atmosphere!
Dr. Alex is very gentle, patient and efficient. The pace always flows smoothly with him — this the type of doctor you look forward to seeing. Geena, the hygienist is terrific! Her cleanings are miracle work — my teeth feel so pure afterwards!
It’s always wonderful to see Dr. Mike! He’s very personable — he makes you feel seen, understood and right-at-home. A exceptional doctor & human being!
10/10!
I had my first appointment today at Bancroft Dental. Everyone from the front desk staff to the technicians to doctors were lovely and calmed all of anxiety around dental work. I am so excited that I have found this practice!
Reply from Chang, Mike, DDS
2026.05.03
Thank you for sharing your positive experience! We're thrilled our team helped ease your dental anxiety and welcomed you perfectly.
This best dentist I’ve gone too. They even extended their grace to help me find my lost hearing aid. Staff so helpful. Great service hours too.
Reply from Chang, Mike, DDS
2026.05.03
We are delighted to hear you found our team so helpful with everything, including your hearing aid. Thank you!
Loss of Trust
Updated review after being a patient for years
I have been a patient for over seven years, but my recent experiences have led me to the decision that my family and I will no longer seek services here.
In January 2026, Dr. Jeel Kesaria (Dr. K) informed me I needed two fillings and a crown. However, at my appointment in February for the follow up procedure, I was told for the first time that a root canal might be necessary. This should have been communicated in January. During the procedure, Dr. K injected anesthesia into a nerve in my jaw, which was the most painful experience I have ever had at a dentist. I pushed through the pain and my fear. After lengthy drilling, it was determined I did need a root canal; I was later informed that Dr. K should never have attempted the filling due to the nerve's proximity. Furthermore, Dr. K prescribed antibiotics without informing me or checking for associated allergies. At this point over $900 paid to Bancroft dental, and now additional costs for endo procedure. No refund not even a partial refund from Bancroft Dental.
Following the procedure, I experienced significant pain and was unable to eat on the right side of my mouth. When my temporary crown fell out, I reported my ongoing pain to the front office supervisor, Carmen B. Lopez. Despite her assurances, she failed to follow up with me, necessitating multiple inquiries on my part. Staff that answered the phone also never followed up. My filling was ultimately botched, requiring the tooth to be reshaped twice and the other tooth required a two-step root canal due to inflamed nerves and excessive bleeding. Bancroft dental was paid in full for services that were poorly performed, required me to pay additional costs and resulted in multiple trips related to follow up appointments.
While I appreciate the work of Dr. Angel and Angie, who both stepped in to correct the errors made by their colleagues, the overall quality of patient care has declined significantly. It appears that profit is being prioritized over patient well-being, exacerbated by incompetent front office staff—specifically Carmen and Marco.
I finally received my permanent crown on April 10th, ending a long and distressing journey. Please be advised that I have filed active complaints with both the Dental Board and the Better Business Bureau. I will never return to this provider again. They cannot be trusted. While mistakes can occur, it is important that things are remedied in a manner that ensures client care and service is top priority. Mike Chang has lost control on quality care, and I'm concerned that others will be harmed physically and mentally by the poor care they receive at Bancroft Dentalcare.
Here is Carmens response to me via email after multiple failures
"Thank you for your patience. Your feedback regarding the issues you reported has been carefully reviewed. We have met with our team to discuss the proper protocols for treatment and follow-up care to ensure this does not happen again.
I discussed your request and issue with management and we agreed that we should keep you with Dr. Angel or Dr. Mike for adjusting the filling and cementing your crown."
Best regards,
Carmen
Would this be enough for you?
Date of experience: 28 February, 2026
Date of experience: 28 February, 2026
Updated review after being a patient for years
I have been a patient for over seven years, but my recent experiences have led me to the decision that my family and I will no longer seek services here.
In January 2026, Dr. Jeel Kesaria (Dr. K) informed me I needed two fillings and a crown. However, at my appointment in February for the follow up procedure, I was told for the first time that a root canal might be necessary. This should have been communicated in January. During the procedure, Dr. K injected anesthesia into a nerve in my jaw, which was the most painful experience I have ever had at a dentist. I pushed through the pain and my fear. After lengthy drilling, it was determined I did need a root canal; I was later informed that Dr. K should never have attempted the filling due to the nerve's proximity. Furthermore, Dr. K prescribed antibiotics without informing me or checking for associated allergies. At this point over $900 paid to Bancroft dental, and now additional costs for endo procedure. No refund not even a partial refund from Bancroft Dental.
Following the procedure, I experienced significant pain and was unable to eat on the right side of my mouth. When my temporary crown fell out, I reported my ongoing pain to the front office supervisor, Carmen B. Lopez. Despite her assurances, she failed to follow up with me, necessitating multiple inquiries on my part. Staff that answered the phone also never followed up. My filling was ultimately botched, requiring the tooth to be reshaped twice and the other tooth required a two-step root canal due to inflamed nerves and excessive bleeding. Bancroft dental was paid in full for services that were poorly performed, required me to pay additional costs and resulted in multiple trips related to follow up appointments.
While I appreciate the work of Dr. Angel and Angie, who both stepped in to correct the errors made by their colleagues, the overall quality of patient care has declined significantly. It appears that profit is being prioritized over patient well-being, exacerbated by incompetent front office staff—specifically Carmen and Marco.
I finally received my permanent crown on April 10th, ending a long and distressing journey. Please be advised that I have filed active complaints with both the Dental Board and the Better Business Bureau. I will never return to this provider again. They cannot be trusted. While mistakes can occur, it is important that things are remedied in a manner that ensures client care and service is top priority. Mike Chang has lost control on quality care, and I'm concerned that others will be harmed physically and mentally by the poor care they receive at Bancroft Dentalcare.
Here is Carmens response to me via email after multiple failures
"Thank you for your patience. Your feedback regarding the issues you reported has been carefully reviewed. We have met with our team to discuss the proper protocols for treatment and follow-up care to ensure this does not happen again.
I discussed your request and issue with management and we agreed that we should keep you with Dr. Angel or Dr. Mike for adjusting the filling and cementing your crown."
Best regards,
Carmen
Would this be enough for you?
I recently started going to Bancroft Dental, and I’m so glad I decided to get a second opinion here—it made a huge difference.
Dr. K is incredibly thorough and proactive. She found two cavities and two additional areas of concern that my previous dentist had never mentioned, which really showed me how attentive she is.
I also really appreciated the attention to detail from both Dr. K and the dental hygienist. My previous dentist had briefly mentioned the possibility of needing a gum graft, but never followed up on it. Here, they took that concern seriously, made sure it was properly evaluated, and recommended seeing a periodontist.
Overall, I feel confident that I’m getting honest, high-quality care and addressing issues early before they turn into bigger problems. I’ll definitely be continuing my dental care here!
Reply from Chang, Mike, DDS
2026.04.05
Thank you for your wonderful feedback about Dr. K's thorough care and attention to detail. We're delighted you found us!
Appointment at 11:00 a.m on time excellent customer service from check in to service complete is a five plus star.
Reply from Chang, Mike, DDS
2026.04.05
Your review is appreciated. We greatly appreciate your positive feedback on our excellent customer service and punctuality. Thank you for choosing Bancroft Dental Care.
My first time there last week and it was great!
The staff are friendly and efficient, everyone introduced themselves and I loved the fact that they were telling you everything they were doing, things they found, they even showed me what they were looking at. I was so at ease! My last dentist retired and this place couldn’t have been any better! looking forward to a long partnership with Bancroft Dental!
Reply from Chang, Mike, DDS
2026.04.05
We are grateful for your trust in our team! Thrilled you felt comfortable and appreciated our transparent approach.
I had a dental appointment at Bancroft dental care. one of the most professional practices among all practices. The Front and back staff were really professional and friendly. The dentist Dr. Alex and his assistant Brejon were very gentle, professional and friendly and i wanna thank them for there’s professionalism and clear explanations during my treatment. There steady hands and thoughtful care made the experience far less stressful and gave me confidence in my recovery. I appreciate everything the did for me.
If you have a dental treatments need to get done, I really recommend this office to you go now and make an appointment. recently, even they accept medical insurance for your dental treatments. It depends to the type of your insurance and coverage.
Reply from Chang, Mike, DDS
2025.10.30
Your feedback is incredibly valuable. We're thrilled to hear about your positive experience at Bancroft Dental Care. Thank you for sharing your experience with us.