Hope Capital Limited

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Hope Capital Limited Reviews

Average rating
2.8
9 reviews Verified
Hope Capital Limited
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Reviews ( 9 ) 2.8

steve lokwa
steve lokwa
2024.04.17
AVOID AVOID AVOID!!!! this company I wish I had looked at these Google reviews before working with HOPE capital. They basically agreed to lend me the money to buy the property with the promise that they will switch to a refurbishment loan once the property has been bought. 3 months down the line after I have already completed, paid £6000 in interest fees already and loads of fees such as evaluation fees, QS fees, facility fess solicitor fees; and after they have authorised me to start works and completely build an extension out of my own pocket and fully stripped out the property to a point where I can't get a normal mortgage anymore, HOPE has turned round and told me they won't be going forward with the loan anymore. Even worse, they have gone and said my loan is in default because I stripped out the chimney during stripout (which was not specified that I couldn't do, as it was not specified what level of strip out i was aloud to do) therefore I assumed taking back to brick and removing the chimney is considered as stripout as that's what was in mine and builders contract. For the whole 3 months since exchanging they took long to respond to emails, kept asking for irrelevant information, basically dragging thier feet cause they had no intentions to switch over to the new loan, but instead milk as much money out of me before they can acuse me of being in default. When they finally said that they couldn't give me the loan, their excuse was, "you said you were going to carry on renovation without planning before planning for change of use is approved" which I did not say ofcause and there's no proof of me saying this. But even if I did, what's wrong with me spending my money to add value to the property? Cutting long story short, basically they have gone into this deal with no intentions of switching to a refurbishment loan, but instead to milk as much out of me by paying interest, get me to spend money on thier solicitors, QS and evaluation companies, and then refuse to give me the loan. I wouldn't be surprised if they own these third party companies or are working with them on a commission basis for every client they bring. Now the case has been passed on to thier solicitor for them to charge me more money on the fact that they are claiming the loan has gone into default. They are choosing to do this instead of continue with the loan as the said they would. The valuation report had different valuations, which one of them required no planning and the GDV value was enough to pay off the loan once renovation would be completed, but they have refused to go with this and also refused to wait for planning to be accepted. All because there was no clear discreption into what level of stripout was allowed, and the lied they made up that I said I would continue with the works without thier approval. Don't go with this company out of desperation just cause you need funding urgently. No deal is better than a bad deal. You will end up losing money and your project will not be completed.
Reply from Hope Capital Limited 2024.04.18
Dear Steve, Thank you for your feedback – we’re sorry to hear you are unhappy with our services. Based on the feedback you have left; we have investigated your concerns and would like to reiterate that any loan we offer is subject to clear and transparent terms and conditions. At Hope Capital, we are proud to have worked with hundreds of repeat customers who are satisfied with our service and the transparency we are renowned for. With all cases, conditions of the loan agreement, rates, fees, and timelines are agreed by all parties from the outset. It became difficult for us to assist you after structural works were carried out including the removal of internal walls without the relevant Certificate of Lawful Development or planning permission required to complete the scheme. We hope this addresses your concern. Kind regards, Hope Capital
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Harrison Shread-Hewitt
Harrison Shread-Hewitt
2024.02.02
Delt with my clients case very quickly and efficiently. They were incredibly understanding with the delays due to the issues with solicitors.
Phil Smith
Phil Smith
2024.01.26
Thank you Hope Capital for completing this quickly and efficiently. The deal wasn’t straight forward, however you made my job a great deal easier than it can at times be with other lenders. Very impressed.
Reply from Hope Capital Limited 2024.01.26
Hi Phi, It’s wonderful to hear that our team were able to go above and beyond to help with your bridging loan requirements. We look forward to working with you again in the future. Kind regards the Hope Capital team.
Elhadji M Kouyate
Elhadji M Kouyate
2024.01.19
Reply from Hope Capital Limited 2024.01.22
Hi Elhadji, Thank you for leaving a 5-star review. We’re incredibly proud of our reviews and reputation and hope to collaborate with you again in the future. Kind regards the Hope Capital team.
joey xxx
joey xxx
2023.12.04
Very unprofessional company. Poor management and communication AVOID !
Reply from Hope Capital Limited 2024.01.04
Dear Joey, It’s unfortunate that you have taken the time to share a terrible review, given that you are not a customer of Hope Capital, short-term’ bridging loan provider. If you would like to clarify your concerns, please feel free to give us a call on 0151 523 5998 so we can clear up this matter. Kind regards the Hope Capital team.
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Kathryn Hanson
Kathryn Hanson
2023.11.15
Terrible services, Very unprofessional.
Reply from Hope Capital Limited 2023.11.15
Hi Kathryn, We’re sorry to hear that you feel you have experienced a terrible service. We’d like the opportunity to chat to you further, as we’re confident that your review is not about Hope Capital, short-term’ bridging loan provider. We have no account details in your name. Please give us a call on 0151 523 5998, so we can clear up this error. Kind regards the Hope Capital team.
David Colford
David Colford
2023.09.27
lender always moves the goal posts and never follows through on completion
Reply from Hope Capital Limited 2023.10.23
Dear David, Thank you for taking the time to leave your feedback. It’s unfortunate that you have shared a one-star review, given that we can’t locate your account from point of enquiry, through to completion or redemption. We offer ‘short-term’ bridging loans, and throughout the term of any loan, the rate, fees, and timeline are agreed by both parties, on several occasions. We have hundreds of repeat satisfied customers, and we’re incredibly proud of our reputation, and most importantly the service we offer. If you’d like to give us a call on 0151 523 5998, we can clarify your account details and discuss your concerns. Kind regards the Hope Capital team.
Getting Started in Property
Getting Started in Property
2023.04.27
Brilliant Bridging Lender - HopeCapital are fast lenders with the ability to provide competitive and fair rates. Would recommend - Thanks
Reply from Hope Capital Limited 2023.04.28
Thank you for taking the time to leave us a 5-star review. It’s wonderful to hear that our team were able to go above and beyond to help with your bridging loan requirements. We hope we can be of assistance to you again in the future. Kind regards the Hope Capital team.
Garland Gimen
Garland Gimen
2023.03.15
Terrible, avoid at all cost.
Reply from Hope Capital Limited 2023.04.28
Thank you for taking the time to leave your feedback. We always appreciate reviews from our customers and brokers here at Hope Capital. They help us to improve our business. When we occasionally receive a negative review, we immediately investigate as to where things went wrong. We have tried to locate your account; however, we don’t seem to have you on record. Please feel free to give us a call on 0151 523 5998 so we can assist further. Kind regards the Hope Capital team.
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