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Reviews ( 119 )
Tanya Hartness
2024.07.09
recommends
Absolutely amazing service from the first conversation about updating our bathroom. We spent time in the showroom discussing the kind of thing we had in mind and were supported planning this. Luke , Sam , Paul and the team then began converting our separate toilet and bathroom into the most incredible , fantastic new bathroom. Everyone worked to an exceptionally high standard and skillfully adapted and altered things along the way to make it perfect. We absolutely love it. Thank you James and team 😊
2024.07.02
2024.07.02
| United Kingdom
Had a bad experience
This company supposed to replace the water cylinder in our flat and rebuild the wood base/platform underneath. They didn't clean up their mess (they just swipped under the base all their waste, stained the carpet, left their dirtyhands fingers all over the walls and doors) and did a very sloppy job bulding the base (used robish looking piece, old original piece taken from the previous base and two small new pieces) where they cut pieces unevenly, left huge holes around and between the lines/pipes. In addition, they change the date of installation and have to come again to redo the base; the base that you see on the pictures are the final. If I would know they offer such unprofessional services, I would never hire them for the job.
Date of experience: 28 June, 2024
Date of experience: 28 June, 2024
Norman Dick
2024.07.02
This company supposed to replace the water cylinder in our flat and rebuild the wood base/platform underneath. They didn't clean up their mess (waste after their job they just swipped under the base) and did a very sloppy job bulding the base (used robish looking piece, old original piece taken from the previous base and two small new pieces) where they cut pieces unevenly, left huge holes around and between the lines/pipes. In addition, they left their dirty fingerprints all over the walls and doors and didn't bother to clean after themselves. If I would know they offer such unprofessional services, I would never let my wife hire them for the job. Too bad I can't attach the pictures...
sky robbins
2024.04.03
Wayne Morley
2024.03.19
Great service
Tim Baker
2024.02.23
2023.11.29
2023.11.29
| United Kingdom
Complete boiler works
Absolutely amazing service from the initial call out to the complete installation of a new boiler system. The quote was very detailed and the actual job was carried out with as minimal impact to us as possible. James and Simon - who I don't think stopped working from the minute he got here to when he left each day- clearly take a lot of pride in their workmanship and this really showed. Thank you so much 😊
Date of experience: 23 October, 2023
Date of experience: 23 October, 2023
gerry Nugent
2023.11.03
Good service 👍
Gill Ross
2023.11.02
Made 3 appointments to have our boiler serviced, 1st was cancelled by them and the next 2 they didn’t bother to show up. No phone calls or apology and waited in all day for nothing. They asked if I would like to make a 4th appointment, err, no thanks.
mikal laura anderson
2023.10.19
OUTSTANDING CUSTOMER SERVICE:
I have an Airbnb cottage and new October 2023 regulations mean I need a Gas Safety certificate for it, and another for my own home as I have a lodger. Neil came to do these. He was efficient, tidy and thorough. He is a real professional with a lovely manner. A real credit to the company. THANKYOU 😊 HIGHLY RECOMMENDED.
Rob Maunsell
2023.10.18
Cowboys..55k worth of elaboration.? I could go deeper trust me with photos and facts and the upset you caused my elderly grandmother. But will leave it all in the email via solicitors thanks.
Reply from Baldwin Salter Ltd
2023.10.17
Don’t seem to have any records of doing any works for you
So please elaborate!!
2023.09.30
2023.09.30
| United Kingdom
Bathroom refit
Baldwin Salter refurbished our bathroom and did an incredible job.
From choosing the fixtures and fittings to completion of the job, everything was just great. Luke and Chloe who did the work are a credit to the company. Two great young people who were really cheery throughout the job. They left the bathroom clean and tidy at the end of each day and at the end of the job, the bathroom was almost spotless. Very happy.
Great work, thanks!
Carol Davie
2023.09.15
recommends
Arrived on time for my gas safety check and boiler service, friendly, professional and efficient.
Would recommend.
Frank Gasking
2023.09.08
recommends
Had our bath changed and a new mixer shower fitted, as well as our plastic side roof + guttering completely replaced, which had been leaking for years.
The work done was brilliant throughout. Matt was very patient with his planning and estimates, and carefully captured what we needed doing in detail.
Justin and Colin were both amazing over the few days they were doing the work (with Jake also on the electrics side), and were extremely meticulous and took a lot of time and care with everything they did. The foreman Roland was also checking in most days to ensure that everything was going well and if there were any issues.
You could see that they cared about the work they were doing and didn't want to do any shortcuts to get the job done quicker. They were open and honest about everything, and discussed any potential issues there could be as work went on and always came to a decent solution.
Really felt in good hands and both were very friendly and great to have a chat with too during their breaks. Then there was an surprise bathroom gift at the end, which was a very neat and unexpected touch and just added that extra level to everything.
Very professional and come highly recommended for anyone needing any work doing.
Joe Brown
2023.08.12
Reply from Baldwin Salter Ltd
2023.10.17
Many thanks 😃
Bernard Griffiths
2023.05.20
Reply from Baldwin Salter Ltd
2023.10.17
Many thanks 😊
2023.05.19
Suspected gas leak (CT17)
Truly appalling. Engineer tried to rip the gas meter cupboard off the wall, it is a standard box with a key. After an hour I was told that he believes there to be a gas leak in the property ?? Good job I called a gas company when I smelled gas then I suppose ?? Proceeded to rip the gas fire out of the wall and not bother telling me he had broken it. Its now just hanging there Spent the next hour on his phone Received a quote to fix for almost £1,000 Engineer didnt even look upstairs. New company called, fixed within 2 hours cost =£265 Advice - steer clear of this company.
Alexandra Phillips
2023.05.06
If you want an outstanding customer service, this business is brilliant. However, if you want trustworthy workmanship, this business is not for you.
2023.05.01
Replacement of bath with a fully accessible shower. (TN25)
I can’t recommend Baldwin Salter highly enough. Fantastic service and quality of work. They showed genuine professional interest and great care in understanding my 95 year old mother’s impairments by designing the optimal solution for providing her with a fully accessible and usable shower to replace her bath. They fully appreciated the deterioration in her physical condition would be progressive and made suggestions that have made the outcome absolutely superb for the future as well as the present. No detail was missed, even making it easy to keep clean. Incredible value. Thank you.
2023.04.04
Pipe supplying the hot water cylinder was leaking badly. (CT17)
Baldwin Slater provided a plumber the same day I called. Andy the plumber arrived on time and worked quickly and professionally to fix the leak. He even offered to vacuum up afterwards. The cost of the work was very reasonable. I am completely happy with the service I received from Baldwin Slater and would not hesitate to recommend them.