This was our first time dining at Bacar Restaurant.
It was a bit on the quiet side being a Sunday night but we enjoyed being able to hear each other talk!
The food was delicious. We loved the bread with cultured butter. My husband enjoyed the king prawns with the lovely sauce our wagyu steak was so tender. The staff were friendly.
After dinner it was nice to move to the bar area to have a night cap.
This turned out to be a great place to eat while waiting for kids watching a concert.
We recommend Bacar Restaurant and we will be back.
Booked my husband’s birthday lunch. The food was good but the customer service was the worst. I ordered a birthday cake, which took 20 minutes every time. When I asked for something, everyone looked annoyed. The bad rude service just ruined our special day
We’re delighted to hear that you had a wonderful dining experience with us and that you’re looking forward to returning. Your kind words mean a great deal to our team and we truly appreciate you taking the time to share your feedback.
We look forward to welcoming you back again soon for another enjoyable experience!
Kind Regards,
Mohit Kumar
Food and Beverage Operations Manager
Pullman at Sydney Olympic Park
Meg Stephens2026.08.17
Late review! This is such a nice restaurant so close to stadiums for events. Great service and steak recommendation from James! Highly recommended!
Thank you so much for your wonderful review! We’re delighted to hear you enjoyed your experience with us and that you found our location so convenient for events at the nearby stadiums.
It’s fantastic to know that James was able to provide excellent service and a great steak recommendation. We truly appreciate your kind words and recommendation and we look forward to welcoming you back again soon!
Kind Regards,
Mohit Kumar
Food and Beverage Operations Manager
Pullman at Sydney Olympic Park
Jacqs2026.08.09
Beautiful food, excellent service and a lovely atmosphere. Everything was delicious—we thoroughly enjoyed our experience at Bacar Restaurant & Bar and would happily return.
Thank you so much for your wonderful review! We’re delighted to hear you enjoyed the beautiful food, excellent service and lovely atmosphere at Bacar Restaurant & Bar. It’s fantastic to know you had such an enjoyable experience and would happily return. We look forward to welcoming you back soon!
Kind Regards,
Mohit Kumar
Food and Beverage Operations Manager
Pullman at Sydney Olympic Park
James Topp2026.08.02
Not cheap, but a fantastic meal and super friendly service. Being so close to the stadium you should definitely book ahead.
Thank you for the wonderful feedback! We’re so pleased to hear you enjoyed the meal and found our team to be friendly and welcoming. We appreciate the recommendation to book ahead, especially on busy event nights and look forward to welcoming you back again soon!
Kind Regards,
Mohit Kumar
Food and Beverage Operations Manager
Pullman at Sydney Olympic Park
Thank you for your lovely feedback! We’re delighted to hear you enjoyed your business dinner and that the Ribeye steak was a highlight. We look forward to welcoming you back again soon!
Kind Regards,
Mohit Kumar
Food and Beverage Operations Manager
Pullman at Sydney Olympic Park
Stuart2026.07.28
Average food, average selection on the menu, average service and really low value for money. Never again what a ripoff!
Thank you for your detailed feedback. We’re sorry to hear that your experience fell short of expectations.
We’d appreciate the opportunity to discuss this with you further. Please reach out at mohit.kumar@accor.com.
Kind Regards,
Mohit Kumar
Food and Beverage Operations Manager
Pullman at Sydney Olympic Park
Jin S2026.07.26
Lauren was our host and she was genuinely friendly and warm. I do not remember the names of our waitstaff but everyone was exactly the right amount of interested and invested without being interruptive or obsequious.
They treated everyone in the room equally well, whether they were dressed up and looking glam or arriving in tracks.
We enjoyed the evening immensely.
Thank you so much for your wonderful review! We’re delighted to hear that Lauren and the rest of our team made you feel genuinely welcome and comfortable throughout your evening.
It’s fantastic to know you enjoyed your evening with us, and we look forward to welcoming you back again soon!
Kind Regards,
Mohit Kumar
Food and Beverage Operations Manager
Pullman at Sydney Olympic Park
Silvia Hua2026.07.08
I was fairly disappointed with the service here.
We were a family of 4, 2 kids 2 adults. We got there early, so we sat in the lounge and ordered cocktails and snacks. The young asian girl was lovely, very attentive and her cocktails tasted great.
Come dinner, we were escorted to our table, we sat down and took our drink with us from the bar. The waiter never offered any table water for us, we had to ask for it, we were also not offered to even order more drinks. So my husband went to bar to order them.
Service was slow.
We told the waiter, an older gentleman, that my husband and I were sharing our food.
Our entrees came out and no share plates were given to us, nor was entree cutlery placed down. As a fine dining restaurant, i expect main and entree cutlery placed down before food is served.
Waiter cleared our entrees, but didnt clear my husbands entree cutlery, and reused them for his main course. No empty glasses were cleared and we had quite a few.
Our mains come out, food was ok, wasnt exceptional.
We waited over 30mins for our mains to be cleared, i needed to use the bathroom and asked to order dessert on my way.
We ordered ice cream for the kids and 2 desserts to share.
The ice creams come and only 1 dessert came.
We thought it was on the way, but after we finished the 1st dessert, it still hadnt arrived. We asked about it and our waiter told us there was a mix up in the kitchen and it had been sent to room service.
Have no idea how that even happens. We ended up cancelling the dessert as we the kids were getting tired.
All in all, the food was mediocre, service was disappointing.
Thank you so much for your kind words! We’re delighted to hear you enjoyed the beautiful food and had a great experience with our team. We truly appreciate your support and look forward to welcoming you back again soon!
Kind Regards
Mohit Kumar
Food and Beverage Operations Manager
Pullman at Sydney Olympic Park
Ross K2026.06.19
Trish looked after us very well. Steaks were great.
Thank you for your lovely feedback! We’re delighted to hear that Trish looked after you so well and that you enjoyed the steaks. We’ll be sure to pass your kind words on to Trish.
We look forward to welcoming you back again soon!
Kind Regards,
Mohit Kumar
Food and Beverage Operations Manager
Pullman at Sydney Olympic Park
Christitina Cc2026.06.07
I visited on Mother’s Day expecting a special dining experience, but unfortunately, it turned out to be quite disappointing.
The service throughout the meal felt underwhelming and unprofessional. Staff seemed unfamiliar with both the menu and the ALL Accor loyalty program. When we asked about membership benefits, the answers were unclear and inconsistent. We were informed that no dining discount would apply, but our membership number was still recorded on the bill, and nobody explained that Reward points would also be excluded due to the blackout date policy.
As a result, I reasonably expected points to be credited after the visit. Only after following up with both the hotel and Accor customer service weeks later was I informed that no points were eligible. My disappointment is not with the policy itself, but with the lack of clear communication from the staff at the time of dining.
In addition, it was evident that the restaurant was understaffed during the holiday period. Service was slow, staff appeared rushed, and there was little effort to introduce dishes or provide the level of hospitality one would expect from a hotel restaurant, especially on a major occasion such as Mother’s Day.
What was even more disappointing was the way the issue was handled afterward. Apart from repeated apologies, there was no meaningful effort to acknowledge the inconvenience caused by the misinformation and poor communication. The responses felt generic and dismissive rather than genuinely focused on resolving the guest experience.
Overall, the food was acceptable, but the service, communication, and post-visit handling of the issue fell well below expectations. I hope the hotel invests in better staff training and guest communication to prevent similar situations for future guests.
Thank you for the 5-star review. We truly appreciate your support and look forward to welcoming you back again soon.
Kind Regards,
Mohit Kumar
Food and Beverage Operations Manager
Pullman at Sydney Olympic Park
Ag Dam2026.05.26
Food and mocktails were great. Lovely relaxed atmosphere. Staff were friendly and we didn't feel rushed. Trish looked after us so well. So personable and kind. Couldn’t fault her. Thanks for making our dinner so enjoyable.
Thank you so much for your lovely review! We’re delighted to hear you enjoyed the food, mocktails and relaxed atmosphere. It’s wonderful to know that Trish looked after you so well and helped make your dinner such an enjoyable experience. We’ll be sure to pass your kind words on to her.
We look forward to welcoming you back again soon!
Kind Regards,
Mohit Kumar
Food and Beverage Operations Manager
Pullman at Sydney Olympic Park
Peach Pye2026.05.26
Trish was amazing tonight. She provided amazing service and she should be commended on her attention to detail and personalised service. Food was delicious and she added so much to our evening. Thank you for caring to ensure the chef was aware of my request for Coeliac safe dishes also.
Thank you so much for your wonderful feedback! We’re delighted to hear that Trish made your evening so special with her attentive and personalized service. We’ll be sure to pass on your kind words and recognition to her.
Thank you for choosing to dine with us, and we look forward to welcoming you back again soon!
Kind Regards,
Mohit Kumar
Food and Beverage Operations Manager
Pullman at Sydney Olympic Park
Ollie S2026.05.25
I genuinely cannot believe this restaurant operates inside a hotel and still delivers service this bad.
I booked a table last Friday night around 7pm because I had friends visiting from Canberra and wanted to support a local restaurant. Huge mistake.
We walked in to a restaurant with literally less than 5 people dining, yet somehow still stood at the entrance awkwardly waiting to be acknowledged while multiple staff members walked straight past us pretending we didn’t exist. Eventually, a long dark-haired lady with glasses — who I assume was the manager because she dressed like one — finally noticed us. Instead of a warm welcome or even a simple “sorry, we’ll be with you shortly,” she looked visibly annoyed that we existed.
First impression: cold, hostile, and completely unprofessional.
Then we got seated at a wobbly table. Seriously? Isn’t checking tables before service the absolute bare minimum? I worked over 10 years in hospitality and restaurant management, and this was honestly one of the worst displays of leadership and customer service I’ve ever seen from someone supposedly running the floor.
The entire night felt like we were inconveniencing the staff simply by being there.
No one attended to our table properly. No water service. No check-ins. Nothing. I had to repeatedly walk up to the manager myself just to order drinks, and every single interaction felt like she was personally offended she had to do her job. Her facial expression remained miserable and irritated the entire night.
At one point, after having several drinks and sitting there with empty water glasses forever, I literally had to help myself to water from the bar because nobody bothered.
Now the food.
The only decent things we ate were the steamed broccoli and cauliflower, surprisingly well seasoned and cooked.
And the king prawns.
Everything else was embarrassing.
The rib eye steak was terrible. Bland sauce, poor quality cut, and the meat did not taste fresh at all. The scallop entrée was rubbery, flavourless, and honestly depressing. The vinaigrette tasted like watered-down bottled lemon juice mixed with salt.
For a hotel restaurant, this place delivers cafeteria-level food with an attitude problem.
What made the experience truly awful wasn’t even the mediocre food.. it was the complete lack of hospitality. Hospitality is literally the industry you’re in. Smiling, acknowledging guests, checking on tables, offering water… these are basic standards, not luxury service.
Ironically, the only staff member who seemed genuinely pleasant was the younger lady working that Friday night shift. She was the only person who actually smiled and looked like she wanted to be there.
To the manager: if you hate customers that much, hospitality may not be the right industry for you.
Thanks for completely ruining what was supposed to be a nice night out with visiting friends.
Thank you so much for your wonderful review! We’re delighted to hear you had a pleasant evening and enjoyed the food here at bacar. We’ll be sure to pass your kind words on to Trish, she’ll be thrilled to know her exceptional service made your experience even more special.
We look forward to welcoming you back soon!
Kind Regards,
Mohit Kumar
Food and Beverage Operations Manager
Pullman at Sydney Olympic Park
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