AVRillo Conveyancing Reviews

Dear Samantha, Thank you for sharing your feedback. It’s 2:55 am, and I happened to check my phone. As a founding partner of this still-family-run firm nearly 30 years after we started, I find it upsetting to hear you’re unhappy. Since I’ll be out most of tomorrow, I wanted to take a moment to respond now rather than have you wait. I will, of course, arrange for your matter to be looked into further. 1. Quoted Costs – I’m unsure where the £2,500 figure comes from, as our standard legal fees are currently £1,797 plus VAT, making us one of the most cost-effective lawyers in the UK for award-winning service with a record 95% completion rate for our clients who face a third failing to complete elsewhere, leading to losing thousands in wasted costs and property price changes which ours don’t. This is why clients have chosen us since 1988. 2. Additional Charges – You mentioned an additional £1,000 charge. I’ll look into this, but if you left before completion, you wouldn’t have received a final completion statement, so I’m not sure where that figure comes from. 3. Bankruptcy Check – If a bankruptcy flag appears, the other party’s lawyer typically requires formal proof that it has been investigated. This usually only costs a few pounds for a signed declaration. I’m sorry if there was any confusion around a £500 charge—that is definitely not something we would ask for. I’ll check the correspondence on this. 4. GDPR Concern – I take data protection extremely seriously. We are highly regulated and compliant, so I will look into what happened here. 5. Apps. While our app has received thousands of positive comments and an award, genuinely we’d want to have your thoughts on how we can enhance the experience. 6. Availability & Contact – Unlike other firms where receptionists block access, we offer direct booking into lawyers’ diaries via our call surgeries, available morning and afternoon daily. Our response times are among the best—while some law firms take two weeks to respond, we aim to reply within two days or even the same day for urgent matters. 7. Written Correspondence – In property law, clarity is crucial. We document everything in writing to avoid the risks of miscommunication that can occur when details are only discussed verbally. We do simplify legal language as much as possible, but written records remain essential to protect our clients. I’d love the opportunity to resolve this with you. Could you please email aap@avrillo.co.uk, and our Head of Legal, James Brown (jbr@avrillo.co.uk), will personally look into this. Best regards, Angelo. Partner, solicitor and co founder.

Hi, We truly value your feedback because it’s not only crucial to our family-run legal firm that our clients hit our 95% completion record—compared to the 39% failure rate of clients who use other lawyers —but also to ensure that every client leaves us happy. Until we speak, here are a few key points to reassure you: 1/ Reply times from other lawyers up 1 week; we aim within 48 hours, even faster if urgent, plus an award-winning daily call surgery where clients can book appointments directly into their lawyer’s personal diary, with morning and afternoon slots available daily. I appreciate it doesn’t work if you can take or make a call during the day which is why we post every step and letter in our live portal. And, why are letters explain everything. 2/. Written communication: Property law is one of the most complex areas of law. While we simplify our language as much as possible, legal documentation must still be formal to ensure you have a complete and accurate record. 3/ Expedited timescales only if clients require. The Law Society’s exchange contract conditions recommend at least 20 working days to minimise risks to clients when transactions are rushed because mistakes increase, leading to thousands lost to the client. However, when needed, we’ll help expedite the case and charge at a loss as it’s a nominal fee compared to what it costs us in terms of time and risk. Next Steps: We truly want you to feel supported. I’ll ask the head of conveyancing, James, to contact you. Alternatively, feel free to email me at aap@avrillo.co.uk and James at jbr@avrillo.co.uk with your preferred time for a call.