AutoZone Auto Parts

AutoZone Auto Parts Reviews

Good rating
4.4
426 reviews Verified
%title%

%offer%

Reviews (426)
Jake Hill
Jake Hill
2024.04.12
Great business with incredible employees. I was planning on getting a small repair done at a mechanic, but Michael was able to instruct me on how to complete the repair myself saving me lots of money! Thank you, Michael and all members of this AutoZone location!
Reply from AutoZone Auto Parts 2024.04.13
Thank you for the shout out, Jake! We love to hear about our fantastic crew and their hard work. We want to make sure we're providing you with excellent customer service. We look forward to helping you again.
mikhail kuznetsov
mikhail kuznetsov
2024.04.09
I’ve been shopping at this Carmel AutoZone for years. I recently purchased some tools that I may need to do a project. I didn’t use the tools and went to return them this morning. The manager Mike told me that tools cannot be returned because it had a scratch on it, contrary to their return policy. “To return a product to an AutoZone store, return an item in its original condition and packaging, with receipt, within 90 days of the purchase date to request a refund”….. needless to say, I will never shop at this location again. If they don’t honor their own policy, where does it end? If you buy something and don’t use it. You should be able to return it according to their return policy, even with tools. One star!! Never shopping again.
Reply from AutoZone Auto Parts 2024.04.10
We hate to let you down as our valued customer and are sorry to hear about the issue with your return, Mikhail. We want to help you out with your auto parts in any way we can. Please reach out to us at customer.reviews@autozone.com so we can look into this and follow up with you. We hope you give us a chance to win back your trust and confidence.
Tom Steele
Tom Steele
2024.04.04
Michael and his crew are excellent. They have recently helped me with several issues on our Pacifica. Very knowledgeable, helpful, and efficient. I highly recommend them!
Reply from AutoZone Auto Parts 2024.04.06
Thank you for shouting out Michael, Tom! We love to hear about our fantastic crew and their hard work. We look forward to helping you out again. Thank you for choosing AutoZone.
Noah Smith
Noah Smith
2024.04.01
Brad Haymaker
Brad Haymaker
2024.02.28
Erich Grasty
Erich Grasty
2024.01.28
Fast and friendly
Reply from AutoZone Auto Parts 2024.01.29
Thanks for the review, Erich! We're happy our team took care of you quickly. You can always count on us for an easy and seamless experience. Thank you for trusting AutoZone.
Randall Nick
Randall Nick
2024.01.23
Superb service. My wiper blades separated and became unusable on my home. Stopped by, planning to swap out blades in the rain, but Mark came out and took care of it.
Reply from AutoZone Auto Parts 2024.01.24
Thank you for the shout out, Randall! We're glad to hear Mark was able to help you out. We want to make sure we're providing you with excellent customer service. We hope you visit us again soon!
Elijah Clark
Elijah Clark
2024.01.21
This is probably the worst auto zone around. Every other branch I’ve been too is always very helpful. The employees are usually very knowledgeable and provide quick service. This branch always seems like it’s drowning and I have had multiple interactions here where the clerk messed up something that ended up costing me a lot of time. I only like 2 minutes from this one but I will happily drive 15 minutes to another branch so I don’t have to step foot in here again.
Reply from AutoZone Auto Parts 2024.01.23
We're disappointed to hear about your experience, Elijah. You should expect the same great service at every AutoZone. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope you can give us another chance to provide a better experience.
Jim Richard
Jim Richard
2024.01.11
Brandon Mcgrath
Brandon Mcgrath
2024.01.10
Scott Bradley
Scott Bradley
2023.12.24
A+ service from Michael who was also feverishly trying to help find a fella a mechanic who had a a need on Xmas Eve. You don't see good service these days, I was impressed.
Reply from AutoZone Auto Parts 2023.12.26
Thanks for the feedback, Scott! We love hearing about our great team. Customer service is a priority for us and we appreciate you taking the time to let us know how we're doing. Thanks for trusting AutoZone!
Daniel Buckley
Daniel Buckley
2023.12.04
It was ok.
Reply from AutoZone Auto Parts 2023.12.05
Thank you for the review, Daniel! We want to make sure we've got all customers, drivers, and car lovers covered. If you need any more assistance, you can always contact us at customer.reviews@autozone.com and we will follow up with you directly. Thank you for trusting AutoZone.
Kami Schwartz
Kami Schwartz
2023.11.30
Michael was on the dot, serving every customer during a very busy time. Not so sure about the other coworkers, but Michael is extremely hardworking and provided great service. The store could use five more people like him!
Reply from AutoZone Auto Parts 2023.12.01
Thank you for the shout out, Kami! We love to hear about our fantastic crew and their hard work. We want to make sure we're providing you with excellent customer service. We look forward to helping you again.
Kasey VanNorman
Kasey VanNorman
2023.11.26
quick and efficient with my battery test and change !
Reply from AutoZone Auto Parts 2023.11.27
We're glad you had a seamless experience with us, Kasey! Customer service is a priority for us and we appreciate you taking the time to let us know how we're doing. Thank you for trusting AutoZone!
Delaney Whelan
Delaney Whelan
2023.11.25
Will was the most helpful person I’ve dealt with in a long time! Highly recommend this location and Will in particular.
Reply from AutoZone Auto Parts 2023.11.26
Thanks for the great feedback, Delaney! We love hearing about our great team. Customer service is a priority for us and we appreciate you taking the time to let us know how we're doing. Thanks for trusting AutoZone!
Bill Burke
Bill Burke
2023.11.19
I go here often and they are always very helpful. This time I needed a new battery and they replaced it for me. At first they weren’t sure they could replace it for me because my air intake covers my battery, but the guy doing the battery replacement on the car parked next to me said he would take care of it no problem. Thanks for going the extra mile! I was in and out of there with a new battery in about 10 minutes!
Reply from AutoZone Auto Parts 2023.11.21
Thank you for the great review, Bill! We're happy to hear how our excellent team went the extra mile to get you back on the road safely. We know we have the best crew around and we take great pride in our customer service. Thank you for trusting AutoZone, and sharing this experience.
Aaron Rader
Aaron Rader
2023.11.16
Peter was extremely helpful from the time I walked in to the time I drove away with a new battery. Although I can change a battery, he swapped out the old one for the new one right there in the parking lot. Heck, he even went into the aisle to get the correct brake light bulbs for me. Definitely 5 stars.
Reply from AutoZone Auto Parts 2023.11.17
Thank you for your 5-star review, Aaron! We're thrilled to hear about your positive experience with Peter. We look forward to serving you again at AutoZone for all your automotive needs.
Gome
Gome
2023.11.15
Came in with some brake caliper and brake pad issues and everybody was incredibly helpful. Best experience I’ve had at an auto parts store yet! Donovan and David did an incredible job and answered all of my questions in a timely fashion. Would highly recommend this place to anyone!
Reply from AutoZone Auto Parts 2023.11.15
Hello, thanks for recommending our store! We're glad Donovan and David were able to help you out. Customer service is a priority for us and we appreciate you taking the time to let us know how we're doing. We look forward to your next visit!
Andrew Miller
Andrew Miller
2023.11.15
Great service and great value, this store has always been great
Reply from AutoZone Auto Parts 2023.11.15
Thank you for the review, Andrew. We're happy to hear you had a great experience at our store. You can always count on awesome people, the best products, and great prices at AutoZone! We look forward to your next visit.
Timothy Miller
Timothy Miller
2023.11.14
Not sure why, a manager told me not to bring back a item I purchased. While he was working on a return.
Reply from AutoZone Auto Parts 2023.11.14
We're sorry you've had issues with your return, Timothy. Providing excellent service is our priority and we want to make every experience easy and seamless for our customers. Please send us an email at customer.reviews@autozone.com so we can look into this and follow up with you.