AutoZone Auto Parts Reviews

Can't say enough good things about this AutoZone in Carmel. Had a particularly great experience though recently with an associate name Oliver. I was having issues with a new battery and couldn't figure out what was going on. Oliver came right out, took a look and not only identified the issue, but had it fixed within maybe 10 minutes. Super friendly guy, and seemed very happy to help. Superior customer service is hard to find these days - 5 stars for AutoZone and 6 stars, if I could give it, for Oliver! Thank you!

My daughter and I stopped at this AutoZone to replace a part that fell off of my truck’s hitch. The employees that assisted us helped us find the right product and let us borrow a tool to fix our issue. We also appreciated their hospitality while we waited out the thunderstorm.

Refused to price match their own sale price label. Proceeded to rip the label off in front of me and said he won't price match it, even though they failed to remove it for 6 full days...

I came today to double check an issue, Owen helped me out but didn't fully explain everything and I felt rushed even though was the only person in the store, and I was interrupted several times. Knowledgeable people but need to work on their customer service, has happened to me at this location many times. Will go to other locations from now on, who knows what I would've missed out on had I not gone to a different location before hand.

The manager is really helpful and the rest of thebstaff are friendly

Michael was great with helping me get parts for my car.

Great business with incredible employees. I was planning on getting a small repair done at a mechanic, but Michael was able to instruct me on how to complete the repair myself saving me lots of money! Thank you, Michael and all members of this AutoZone location!

I’ve been shopping at this Carmel AutoZone for years. I recently purchased some tools that I may need to do a project. I didn’t use the tools and went to return them this morning. The manager Mike told me that tools cannot be returned because it had a scratch on it, contrary to their return policy. “To return a product to an AutoZone store, return an item in its original condition and packaging, with receipt, within 90 days of the purchase date to request a refund”….. needless to say, I will never shop at this location again. If they don’t honor their own policy, where does it end? If you buy something and don’t use it. You should be able to return it according to their return policy, even with tools. One star!! Never shopping again.

Fast and friendly

Superb service. My wiper blades separated and became unusable on my home. Stopped by, planning to swap out blades in the rain, but Mark came out and took care of it.

This is probably the worst auto zone around. Every other branch I’ve been too is always very helpful. The employees are usually very knowledgeable and provide quick service. This branch always seems like it’s drowning and I have had multiple interactions here where the clerk messed up something that ended up costing me a lot of time. I only like 2 minutes from this one but I will happily drive 15 minutes to another branch so I don’t have to step foot in here again.

A+ service from Michael who was also feverishly trying to help find a fella a mechanic who had a a need on Xmas Eve. You don't see good service these days, I was impressed.

It was ok.

Michael was on the dot, serving every customer during a very busy time. Not so sure about the other coworkers, but Michael is extremely hardworking and provided great service. The store could use five more people like him!

quick and efficient with my battery test and change !