Auto City Collision Repair Center Reviews

Joan Brodsky 2024.09.20

     

Crash champions was a pleasure to deal with and made the unpleasurable damage to my brand new car a better experience. They made it very easy to access my insurance company, to schedule, and they kept me updated about the progress of the car. The office staff is incredibly friendly and it’s a very pleasant place to be. I highly recommend crash champions.

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Reply from Auto City Collision Repair Center 2024.09.21

Thanks for your excellent review, Joan! We’re glad our team earned your trust and carried it through with your experience. Thank you ⭐

Mike Gamache 2024.08.28

     

I chose this place to repair my vehicle as I was unaware that Auto City had sold to them. While the work was completed satisfactory, there was zero communication unless I reached out, contrary to what I was told. My claim from a fender bender was 4k, fairly minimal by today’s standards. The repair took 2 1/2 weeks to complete. Even though I’ve been going to auto city for over 30 years, I will never use crash champions again and I recommend you don’t as well. I reached out as you had requested as a reply to my review in which you stated "your satisfaction is important to us, please contact us." It's been 15 days since I sent you an email, still no reply. For those of you reading this review, take note. Zero communication nor commitment to customer satisfaction.

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Reply from Auto City Collision Repair Center 2024.08.09

Mike, we appreciate your feedback and regret any inconvenience you encountered. Your satisfaction is important to us, and we're committed to addressing your concerns. Please email us at info@crashchampions.com to discuss this matter further, thank you.

Sierra Walker 2024.07.08

     

Received exceptional customer service! Lisa was very helpful and friendly! 10/10 recommend! People like this are much appreciated in stressful situations such as these.

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Reply from Auto City Collision Repair Center 2024.07.15

Sierra, we love hearing this about our repair center. Thanks for recommending us and sharing this feedback about Lisa. #TheDifferenceisTrust

kimberly oregan 2024.05.18

     

They did a great job fixing my dented door and dealing with the insurance company. At one point they scared me by saying that I may owe more than five hundred but I continued to tell the woman my deductible was five hundred. I knew that they could not change my deductible, so I was prepared. Overall the service was good, and I was notified of all the things that were done.

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Brittany King 2024.05.09

     

Do the best work. Body work impeccable!!!

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ronald blouin 2024.04.25

     

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Maria Solines 2024.04.14

     

I totally recommend this repair center, the assistance was great the whole team was very gentle, I received updates every week which is great because you don't need to be calling to know how is everything going, they do it for you and answer all your questions. 100/100 👌

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GJAC 2024.04.08

     

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Ronald Kurr 2024.02.15

     

Had some front end work done and I am happy with the results. They were able to schedule us sooner than other shops, actually finishing the work a day early. Popped in for a seatbelt light that wouldn't shut off and they corrected it very quickly. They worked directly with my insurance, making my life easier. Will use them again.

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emily herbert 2024.02.07

     

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Karen 2024.01.27

     

I am extremely picky about my vehicles. I had a branch fall on my car and it destroyed my hood. I brought it to Auto City. Karen had my quote done with in a few hours, she sent it to my insurance and took care of all my concerns. Carol called me and kept me updated on all the progress and issues. David completed the paint job. The paint is very difficult to match and the results of the repair, paint job, and blend came out amazing. I am extremely pleased with Auto City and refer them to anyone who needs their services.

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Matthew Powell 2023.11.14

     

Awesome work. Great people

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s gaudet 2023.10.21

     

Best experience I've ever had when dealing with an autobody repair. Quick turn around and the suv looks brand new. Thank you very much, Steve G.

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Anthony Spears 2023.09.05

     

Someone keyed my wife's car and they made it look as of it never happened they made the entire process easy and stress free

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Justin Jolicoeur 2023.07.18

     

Great service and an excellent team! Was able to answer all my questions, send me an estimate, and schedule the autobody work quickly and effectively! They made the process streamline. Thank you Ronnie and the rest of the team!

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Lucas Messamer 2023.03.20

     

Great work. This team knows how to make a car right again. Google map puts you on the wrong street but if you talk to them on the phone before going they give directions

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John Gosnell 2023.03.08

     

This place is FANTASTIC!! My car was ready exactly when they said it would be, the price was exactly what they quoted on the estimate, and best of all, the work is TOP NOTCH. An auto body shop in Tilton NH let my car sit on their open lot in the snow and rain for over 2 months and wanted to charge $2,700 MORE than what Auto City charged. I recommend these folks without reservation!

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Madigan McGregor 2023.02.14

     

Such an amazing experience here! They keep you updated on what’s happening with your car, and are so nice! They made my car look like I just got it from a dealership!❤️

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Jeffrey Licciardi 2023.01.27

     

Delivered on time and clean. Danny - the shop manager - really went above and beyond to make sure I was happy.

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Christine Metcalfe 2023.01.20

     

They are amazing and professional. Used one of their rental cars which made it very convenient. If we ever need body work done again... this is where i would go!!

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