Austin ER Reviews

陳尚愷 2026.04.25

     

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Reply from Austin ER

We are thrilled to hear that you had such a wonderful stay with us! Your satisfaction is our top priority, and we are delighted to know that we were able to meet your expectations.

We truly appreciate your kind words and are grateful for your loyalty as a valued guest. Your feedback helps us to continue providing the exceptional service that you have come to expect from us.

Sincerely,
SEAN THOMAS
Assistant GM
Comfort Suites Pflugerville

Duane Moore 2026.04.21

     

This St. David’s Urgent Care is relatively close to home so it was a logical choice when an emergency arose. We received amazing care from Dr Deshmukh, Dr. Maher and Nurse Sandra. Dr. Maher performed test after test in order to determine the issue. He explained in detail each test and what he was looking to determine. His explanations were easy to understand and delivered with compassion. Nurse Sandra provided such loving, kind care. The facility is calm, quiet and clean. I highly recommend this medical team and this Urgent Care

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Reply from Austin ER

We really appreciate you sharing your experience with us! It’s wonderful to know you felt well taken care of. Let us know if you need anything moving forward. We’re always here to assist you!

jason strange 2026.04.21

     

I stay at Comfort Inns all over the country due to my job. I love them. Its my preferred hotel to stay at. My company pays for the rooms using the CLC Lodging card. I'm also a member of the Choice Rewards program. No matter where I go or what city I'm in I always mention this upon check-in so as to get my points. So it surprised me when I checked in this morning and mentioned this to the front desk person who who was checking me in that this one particular hotel doesn't give points to people who use the CLC Lodging card. When I questioned him about it he was very flippant, and with a rather cavalier attitude told me that I needed to speak to CLC about it. So I did. As I expected they stated that the Choice Rewards program has nothing to do with CLC and there was no reason that I should not have received my points. So if you're also a CLC card user beware, they will not honor the program and give you you're points like every other Comfort Inn across the entire nation! Leave it to Austion to keep it weird. SMDH!

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Reply from Austin ER

We are thrilled to hear that you had such a wonderful stay with us! Your satisfaction is our top priority, and we are delighted to know that we were able to meet your expectations. I will look into this matter for you.

We truly appreciate your kind words and are grateful for your loyalty as a valued guest. Your feedback helps us to continue providing the exceptional service that you have come to expect from us.

Sincerely,
SEAN THOMAS
Assistant GM
Comfort Suites Pflugerville

Jason Meyer 2026.04.15

     

Good ownership and location. The rooms are large and modern.

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Reply from Austin ER

We are thrilled to hear that you had such a wonderful stay with us! Your satisfaction is our top priority, and we are delighted to know that we were able to meet your expectations.

We truly appreciate your kind words and are grateful for your loyalty as a valued guest. Your feedback helps us to continue providing the exceptional service that you have come to expect from us.

Sincerely,
SEAN THOMAS
Assistant GM
Comfort Suites Pflugerville

Terrence Wadley 2026.04.14

     

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Reply from Austin ER

Your satisfaction is our top priority, and we are delighted to know that we were able to meet your expectations.

Your feedback helps us to continue providing the exceptional service that you have come to expect from us.

Sincerely,
SEAN THOMAS
Assistant GM
Comfort Suites Pflugerville

Maher Rahman 2026.04.14

     

Had chest pain before, No chest pain after

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Reply from Austin ER

We really appreciate you sharing your experience with us! It’s wonderful to know you felt well taken care of. Let us know if you need anything moving forward. We’re always here to assist you!

Bryan Brown 2026.04.13

     

Seen right away, very welcoming and they very quickly diagnosed me and sent me on my way.

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Reply from Austin ER

Thank you for the 5-star review! We work hard to provide the best quality of care.

Taylor Alyse Hooten 2026.04.11

     

the worst medical experience of my life. Patrice actively seems to injure and insult his overweight patients. Another nurse who was white with brown hair lied to me about the cost of a transfer ambulance. claiming it was free. I wish to God I had never come here. Absolutely traumatized. They could have offered me decent care, but instead we're talking about their pay and racking up hours. They rushed me, injured me, and gave me zero updates. Beyond unprofessional. Disgusting.

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Reply from Austin ER

We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team. Please reach out to our Patient Relations Representative at 512-544-4220 so we may work with you directly. We hope to hear from you soon.

Laura Hepler 2026.04.07

     

My son passed out then fell and hit his head at school. The Dr did a very limited interview and almost no physical exam. He did not even look at my son's head where he faceplanted, but performed 2 diagnostics. He said the results were normal, but I was still concerned and brought up a CT head. Dr stated "If you want to expose him to the radiation." And I said "We don't do this every day." No further discussion. The CT report listed the reason for exam as "Mother's Demand". Not that the Dr asked, but Mother has a history of seizures, and is an ER veteran of 15y. I have zero confidence in the assessment performed and we will not be back.

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Reply from Austin ER

We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team. Please reach out to our Patient Relations Representative at 512-544-4220 so we may work with you directly. We hope to hear from you soon.

Cruz zayas 2026.04.06

     

Don't do it, they got top tier rudeness and not a shread of compassion. Its amazing you can go to a place with not a single person waiting and these people are oh so busy. What?!? You don't like work? You don't like helping people? Ain't that why you signed up for the position in the first place??.

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Reply from Austin ER

We regret that the experience didn’t meet your expectations. Please contact us directly at 512-901-2515 to discuss further.

John Mahoney 2026.04.04

     

I walked in the front door with my legs completely bandaged up and pouring fluid, weeping sores visible because they soaked through. The first thing they hand me is a piece of paper that they want me to sign that says YOUR INSURANCE WILL NOT COVER ANYTHING in bold print. I told them this was strange and they lied to my face and said "insurance never covers emergency room care" Turned around and walked out. Do NOT go here under any circumstances

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Reply from Austin ER

Hi John, I would like to get some more details about your experience with us. Please give us a call at 512-816-7425.

Milton Antony 2026.03.30

     

Super chill and fast, delayed going thought it was going to be a whole "thing" but really wasn't, they were all cool and nice

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Reply from Austin ER

Thank you for leaving a review. We are committed to the satisfaction of our patients, and this feedback will help us improve.

Mark Sanchez 2026.03.28

     

Clean, spacious and right I. The middle of everything! Perfect location and great friendly staff!

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Reply from Austin ER

Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback, especially about the cleanliness and comfort of the bed, as well as the friendliness and politeness of our staff.

We are always striving to provide an enjoyable and comfortable environment for all of our guests, and we take your comments to heart.

Sincerely,
SEAN THOMAS
Assistant GM
Comfort Suites Pflugerville

Zak Schoonover 2026.03.25

     

Took forever and were rude. Didn’t do anything to help my situation. Sat there in pain for 4-5 hours just for them to send me home in the same situation I showed up in. Highly don’t recommend going here.

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Reply from Austin ER

We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. Please reach out to our Patient Relations Representative at 512-901-2515 so we may work with you directly. We hope to hear from you soon.

Carlos Duran 2026.03.17

     

This was bought by st David’s but the service in the last couple of days just show the lack of quality doctors. Not able to access the need fo a ctscan or just perform an abscece. I had to transfer to the hospital where the doctor say it could it be done by the first person who saw me. That this clinic is not worth going.

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Reply from Austin ER

We are very sorry to hear about this experience. Patient satisfaction is important to us at St. David's Emergency Center - Arboretum, a department of St. David's North Austin Medical Center, so we will make every effort to address any concerns. These comments have been shared with hospital leadership. If you would like to speak with someone about your experience, please call 512-901-2515.

Takory Johnson 2026.03.16

     

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Reply from Austin ER

We truly appreciate the time you took to share your thoughts about your recent stay with us. We're thrilled to hear that you enjoyed the exceptional service provided by our staff. It's feedback like yours that motivates us to continuously improve our offerings and maintain the high standards of service that our guests have come to expect.

We're glad you found our hotel to be a nice place to stay and look forward to welcoming you back soon.

Warm regards,
SEAN THOMAS
Assistant GM
Comfort Suites Pflugerville

Josh Narayan 2026.03.15

     

Came in town for a few days and I was not disappointed with this establishment…great service and very friendly staff. Shoutout to Robby for being the coolest receptionist for the weekend 🙌🏼😁

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Reply from Austin ER

Dear Josh,

We truly appreciate the time you took to share your thoughts on your recent stay with us. It's always a pleasure to hear such kind words about our team especially about Robbie.. We strive to provide an exceptional experience for every guest, and your feedback is a testament to our success.

We're thrilled to know that you had a positive experience and hope that you recommend us to your friends and family. We look forward to welcoming you back soon and continuing to exceed your expectations.
Sincerely,
Gene Pillai
GM
Comfort Suites Pflugerville

Scott Kreis 2026.03.14

     

Don't ever go here, just die instead. I sat there for an hour and got an EKG they charged $5,000

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Reply from Austin ER

We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team. Please reach out to our Patient Relations Representative at 512-544-4220 so we may work with you directly. We hope to hear from you soon.

David Gillespie 2026.03.13

     

Not a luxury hotel l, but it is comfortable, clean and an enjoyable stay

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Reply from Austin ER

We truly appreciate the time you took to share your thoughts on your recent stay with us. It's always a pleasure to hear such kind words about our team and the cleanliness of our property. We strive to provide an exceptional experience for every guest, and your feedback is a testament to our success.

We're thrilled to know that you had a positive experience and that you would recommend us to your friends and family. We look forward to welcoming you back soon and continuing to exceed your expectations.

Sincerely,
SEAN THOMAS
Assistant GM
Comfort Suites Pflugerville

Joseph Kirk 2026.03.13

     

The staff was super nice, but The bill was crazy. They charged me almost $5000 for a bag of saline and a blood and urine test only to just tell me to just keep doing what I’m doing no prescription no real help. My insurance picked up most the cost but that’s still ridiculous

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Reply from Austin ER

Hi Joseph, we appreciate your honest feedback, as we are always looking for ways to improve.