Verified Company
Super easy transition between phones- Brian was a great help!
Reply from AT&T Store
2025.11.09
Hi Sara, Thank you for taking the time to share your experience with Brian. It's great to know that we were able to provide you with the highest levels of service. We work hard to deliver the AT&T Guarantee of prompt and friendly service you deserve, deals you want and connectivity you depend on. We're always happy to assist so don't hesitate to reach out to us if you need anything. It was a pleasure to serve you. Please share your experience with friends and family, we will be more than happy to walk them through the same experience. Kindly, Grace M, Assistant Store Manager (317)816-8100.
Grace and Eric were awesome! 🤩
Reply from AT&T Store
2025.11.09
Hello Linda, We're delighted to hear about your experience! We love that you had such a great experience with Grace and Eric! As part of the AT&T Guarantee you will always have the connectivity you depend on, deals you want and service you deserve every time you come to one of our Stores. We're always happy to assist so don't hesitate to reach out to us if you need anything. It was a pleasure to serve you. Please share your experience with friends and family, we will be more than happy to walk them through the same experience. Kindly, Adrian Martinez, Store Manager.
Excellent, very helpful.
Reply from AT&T Store
2025.11.08
Hello Sam, Thanks for the kind words! We're thrilled that you had a great experience at our location. We work hard to deliver the AT&T Guarantee of prompt and friendly service you deserve, deals you want and connectivity you depend on. We're always happy to assist so don't hesitate to reach out to us if you need anything. It was a pleasure to serve you. Please share your experience with friends and family, we will be more than happy to walk them through the same experience. Kindly, Grace M, Assistant Store Manager (317)816-8100.
Treated us like we were imbeciles. There is no longer customer service in this world.
Reply from AT&T Store
2025.11.10
Thank you so much for taking the time to share your feedback. We truly value your input and want to provide the best possible customer service. It's apparent that we didn't meet your expectations this time, and we sincerely apologize for that. We will definitely take your concerns into consideration and work with our team to improve for the future. If you ever have any more issues or concerns, please don't hesitate to reach out to us at (317)816-8100 Assistant Store Manager Grace. We're here to help!
Eric is a an angle from heaven. No one could fix my phone not even tech support. BUT ERIC DID IT. I am so happy with him and the Carmel Grey Hounds Pass store. Words can not express how wonderful and professional and smart he is. I will not go to any other AT&T store.
Reply from AT&T Store
2025.11.08
Brenda, We appreciate the time you took to give us such a great rating and picture! We are so happy that you enjoyed your time with Eric and It was a pleasure meeting you yesterday. We work hard to deliver the AT&T Guarantee of prompt and friendly service you deserve, deals you want and connectivity you depend on. We're always happy to assist so don't hesitate to reach out to us if you need anything. Please share your experience with friends and family, we will be more than happy to walk them through the same experience. Kindly, Grace M, Assistant Store Manager (317)816-8100.
Brian solved my issue with phone. He is amazing magician to me.
Reply from AT&T Store
2025.11.07
Greetings Sadam, Thanks for choosing us and leaving such a great review! We are so happy that you enjoyed your time with Brian. We work hard to deliver the AT&T Guarantee of prompt and friendly service you deserve, deals you want and connectivity you depend on. We're always happy to assist so don't hesitate to reach out to us if you need anything. It was a pleasure to serve you. Please share your experience with friends and family, we will be more than happy to walk them through the same experience. Kindly, Grace M, Assistant Store Manager (317)816-8100.
Be prepared to wait. They only had 2 reps to handle customer issues. I was simply returning my phone (as I upgraded to the iPhone 17 pro max) and waited in excess of 45 minutes simply to do a return of my old iPhone.
Reply from AT&T Store
2025.11.10
Thank you so much for taking the time to share your feedback. We truly value your input and want to provide the best possible customer service. It's apparent that we didn't meet your expectations this time, and we sincerely apologize for that. We will definitely take your concerns into consideration and work with our team to improve for the future. If you ever have any more issues or concerns, please don't hesitate to reach out to us at (317)816-8100 Assistant Store Manager Grace. We're here to help!
Brad was amazing! Thank you!
Reply from AT&T Store
2025.11.05
Greetings Nicole, We appreciate the time you took to give us such a great rating! Hearing that your experience went well really makes our day. We work hard to deliver the AT&T Guarantee of prompt and friendly service you deserve, deals you want and connectivity you depend on. We're always happy to assist so don't hesitate to reach out to us if you need anything. It was a pleasure to serve you. Please share your experience with friends and family, we will be more than happy to walk them through the same experience. Kindly, Grace M, Assistant Store Manager (317)816-8100.
Derrick helped us with what we were there for and found additional ways for us to save $
Reply from AT&T Store
2025.11.05
Nick, Thanks for the great review! We're thrilled that you had a great experience at our location with Derek. We work hard to deliver the AT&T Guarantee of prompt and friendly service you deserve, deals you want and connectivity you depend on. We're always happy to assist so don't hesitate to reach out to us if you need anything. It was a pleasure to serve you. Please share your experience with friends and family, we will be more than happy to walk them through the same experience. Kindly, Grace M, Assistant Store Manager (317)816-8100.
We worked with Brian who unraveled a tough problem we had. He was patient and thorough. We were very happy with the service we received.
Reply from AT&T Store
2025.11.03
Hi Cindy, Thank you for the awesome feedback. It's great to know that we were able to provide you with the highest levels of service. We look forward to providing you with more great experiences in the near future. Please let us know what we can do for you in the future. Please share your experience with friends and family. As part of the AT&T Guarantee can always count on the connectivity you depend on, the deals you want and prompt, friendly service you deserve. See you soon, Store Manager Adrian M.
Todd was very helpful and explained about the phones to which I could upgrade. Todd even helped me to the car since I am mobility challenged. Great job! In and out quickly and efficiently.
Reply from AT&T Store
2025.10.31
Hello Lori, Thank you for taking the time to share your experience. It is truly touching to know you think so highly of us! I will share your experience with the rest of the staff as inspiration. We work hard to deliver the AT&T Guarantee of prompt and friendly service you deserve, deals you want and connectivity you depend on. We're always happy to assist so don't hesitate to reach out to us if you need anything. It was a pleasure to serve you. Please share your experience with friends and family, we will be more than happy to walk them through the same experience. Kindly, Grace M, Assistant Store Manager (317)816-8100.
Great experience at a corporate site in Village Plaza. My CS representative was Derek K. and he was outstanding. Explained the situation and what I needed. He went right to work and came back with a great solution to my problems. He provided first step details, plan solution, and detailed cost structure. So great engaging face to face with an AT&T rep that knows what they’re talking about and not always wanting to upsell something. Thanks Derek. I’ll be back for sure.
Reply from AT&T Store
2025.10.31
Mark, Thanks for choosing us and leaving such a great review! We are glad that you enjoyed your experience with Derek. We work hard to deliver the AT&T Guarantee of prompt and friendly service you deserve, deals you want and connectivity you depend on. We're always happy to assist so don't hesitate to reach out to us if you need anything. It was a pleasure to serve you. Please share your experience with friends and family, we will be more than happy to walk them through the same experience. Kindly, Grace M, Assistant Store Manager (317)816-8100.
Untrustworthy location. Ordered an iPhone 17 pro max in silver. One month later, an orange iphone arrived at my house. I returned to the store with the phone and explained the situation. Unfortunately, I was dismissed by the staff and given a call center number. After several hours on the phone, there was still no resolution. Back to the store, employee advises manager will need to assist but he isn’t available. Sends me away AGAIN with the store number, says it’s the managers ‘direct line’. What is going on here?
Reply from AT&T Store
2025.11.03
Thank you so much for taking the time to share your feedback. We truly value your input and want to provide the best possible customer service. It's apparent that we didn't meet your expectations this time, and we sincerely apologize for that. We will definitely take your concerns into consideration and work with our team to improve for the future. If you ever have any more issues or concerns, please don't hesitate to reach out to us at (317)816-8100 Assistant Store Manager Grace. We're here to help!
I love the service and professionalism at AT&T on Greyhound Pass!! They are now the only place I go for services. Derek is very knowledgeable!
Thanks to ALL
Reply from AT&T Store
2025.10.27
Greetings Lisa, Thank you for taking the time to share your experience. We're thrilled that Derek left such a great impression! If you ever need anything please don't hesitate to reach out to our team. It is always our pleasure to serve you and it is part of the AT&T Guarantee. Your will always find the connectivity you depend on, deals you want and service you deserve. See you next time! Store Manager, Adrian M.
Brian did an amazing job! He helped us with a gnarly problem with an old phone and old account that took over an hour, but he stayed on the line with customer support with us.
Reply from AT&T Store
2025.10.27
Hey Joe, Thank you for taking the time to share your experience. It's great to know that we were able to provide you with the highest levels of service. We hope to continue exceeding your expectations with great service. With the AT&T Guarantee you will always find the connectivity you depend on, deals you want and service you deserve. We're here for you anytime! Store Manager, Adrian M.
Brian was great at helping us enable a locked phone that no one else was able to!
Reply from AT&T Store
2025.10.27
Hello Dee, We appreciate the time you took to give us such a great rating! We're thrilled that you had a great experience at our location. We hope to continue exceeding your expectations with great service. With the AT&T Guarantee you will always find the connectivity you depend on, deals you want and service you deserve. Thanks again and we look forward to seeing you again soon. Store Manager, Adrian M
Eric was so helpful & knowledgeable. He walked us through several options of plans and devices to find what works best for our family! Thank you for all your help!
Reply from AT&T Store
2025.10.27
Hi Miranda, Thanks so much for taking the time to share your positive experience! We are glad that you enjoyed your experience with Eric. We look forward to providing you with more great experiences in the near future. With the AT&T Guarantee you will always find the connectivity you depend on, deals you want and service you deserve. Hope you visit us again soon! Store Manager, Adrian M.