AT&T Store

att.com/stores/indiana/carmel/879

AT&T Store Reviews

Excellent rating
4.5
412 reviews Verified
AT&T Store
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Reviews ( 412 ) 4.5

Gifted Minds LLC
Gifted Minds LLC
2024.05.27
Sue Ellen Sopher
Sue Ellen Sopher
2024.05.26
I recently visited the AT&T Store in Carmel, IN. Earlier in the day, I upgraded my Apple Watch at the local Apple Store. Upon getting the watch up and running, I realized my NumberSync was not working. I reached out via 611 and was transferred to ProTech and inadvertently got hung up on. I tried again and the person had no clue how to help me. I am from out of town and used Google to find the closest store which ended up being the one in the Village Park Plaza. Upon entering, I was greeted promptly by Ian, the manager. He was with another customer but asked me what brought me in. After briefly explaining the issue, he informed me that he could check some settings but otherwise I’d have to call in. However, he needed to finish with his current customer first. After a small wait, he asked me to have a seat. He checked the settings and agreed everything looked correct. He proceeded to inform me that purchasing from the Apple Store was the issue. When I indicated that I didn’t purchase my devices from AT&T because I didn’t want to be locked into a contract, he became defensive and indicated that making the purchase from the Apple Store was the problem. He called 611 himself but never identified himself as an AT&T employee. Once again, we were transferred to ProTech. He asked for us to be transferred to AT&T support. We were then transferred to Apple Support. Upon figuring that out, we dialed 611 again. He was using his 2 cell phones in front of him or doing something on the other side of the store, leaving me with the phone representatives each time. When I indicated that the last representative had no clue, he walked back over and asked to be transferred to AT&T support. The representative said he would after some troubleshooting. Instead of pushing back, Ian said that was fine and walked off again. The store closed at 7 p.m. and by this time it is about 6:55 p.m. and I had been here for about 35 minutes. The representative finally acknowledged that I needed transferred. At this point we are a couple of minutes after 7 p.m. and Ian informed me that they would be leaving and we would have to continue our conversation elsewhere. While I understand that the store was closing, Ian could have supported me more with the phone representatives to help expedite the situation. Instead, he was using his 2 cell phones or doing something with the other employee across the store. Ian also kept telling me that I could return M-F and he could call his tech support. I explained more than once that I wasn’t from the area. After being kicked out of the store and eventually telling the final phone representative that I simply needed my NumberSync reset about 4 times, he finally obliged and the problem was fixed. I had indicated that from the beginning but no one wanted to listen. As an AT&T store employee, Ian should have been more helpful in advocating for me and my issue.
Olivia Effie
Olivia Effie
2024.05.15
Nicholas provided top notch service! Could not recommend enough. Always coming back to this location
Reply from AT&T Store 2024.05.17
Olivia. Thank you for your review! Please recommend us to friends and family. We look forward to working with you in the future!
dennis cryder
dennis cryder
2024.05.10
My wife and I were attempting to streamline and reduce the overall costs associated with our various mobile phones and our home's current AT&T bundled products. Stephen Babbitt/retail sales did an amazing job of walking us through options that would specifically address our cost cutting objectives - primarily reduce major costs. He took the time to answer all our questions and never made us feel rushed. Stephen Babbitt is very aware/knowledgeable of the numerous AT&T services and products/equipment. He never forced us to make a business purchase decision(s) - he allowed us the time to evaluate the pros and cons, which we greatly appreciate. Stephen is an excellent AT&T representative - and we plan to partner with him in the near future when addressing other AT&T products/needs. Stephen made the entire AT&T in-store experience a major positive! Thanks for the opportunity to provide this feedback on Stephen.
Reply from AT&T Store 2024.05.14
Dennis. Thank you for taking the time out of your day to provide a highly detailed review of your experience with Stephen! Partnering with our community to provide informed decisions about products and services is exactly what we strive to accomplish here at the Carmel At&t. Please recommend Stephen and our store to your friends and family. If you have questions please reach out to our store line at 317.816.8100.
Carol Cuttino
Carol Cuttino
2024.05.06
Derek was knowledgeable, personable, and extremely helpful.
Reply from AT&T Store 2024.05.07
Carol. We appreciate you taking the time out of your day to highlight your experience with Derek. Please recommend him and the Carmel At&t to friends and family!
William Cuttino
William Cuttino
2024.05.06
Derek was amazing.
Reply from AT&T Store 2024.05.07
William. We appreciate you taking the time out of your day to highlight your experience with Derek. Please recommend him and the Carmel At&t to friends and family!
Kurt Beard
Kurt Beard
2024.05.04
I was told to leave the store when they were unwilling to help figure out how to verify my account.
Reply from AT&T Store 2024.05.07
Kurt. I understand your circumstances and apologize for being unable to provide a premier customer care experience. We at the Carmel At&t take pride in not only providing a great customer experience, but also protecting our customer's personal information which is in alignment with company policy. If you have questions or concerns you can reach out to Ian Pattison the store manager at 574.551.6385.
Nick Ford
Nick Ford
2024.04.20
Justin was exceptional in helping us. His attention to detail, patience, and willingness to take care of all of our needs was refreshing. Would highly them, and Justin for any concerns.
Reply from AT&T Store 2024.04.22
Nick. We appreciate the wonderful review! Please recommend us to friends and family so we can provide the same level of customer service.
Mark V
Mark V
2024.04.11
I worked with Justin to help set up my new iPhone and add a number via E Sim. His customer service and scope of knowledge was amazing. He had an answer for every question that I had and we even talked about switching my home Internet to the AT&T wireless device. I'm going to visit Justin again to sign up for the 5G home Internet.
Reply from AT&T Store 2024.04.12
Mark. Justin and the staff at the Carmel At&t store look forward to providing this quality of service and knowledge to our customers. We are grateful for the business and would like you to recommend us to friends and family!
Jose Garcia
Jose Garcia
2024.04.09
I had the pleasure of working with the representative Sandy and she was very friendly and took time to answer all of my questions. I recommend talking to her if you need help.
Reply from AT&T Store 2024.04.10
Hi Jose, Thanks for choosing us and leaving such a great review! We're thrilled that you had a great experience at our location with Sandy. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. We want to provide your friends and family that same excellent service, refer them in for the same great care. Thanks again and we look forward to seeing you again soon. Managers Ian and Sherman
Sarah Knowles
Sarah Knowles
2024.04.07
Stephen was absolutely fantastic! Most efficient and helpful experience with a phone service to date! Would request to see him specifically when I need to return!
Reply from AT&T Store 2024.04.08
Sarah. Thank you for the kind recommendation for Stephen! Please refer him and our store to your friends and family!
Walker Lasbury
Walker Lasbury
2024.03.30
Reply from AT&T Store 2024.04.08
Walker. We at the Carmel At&t love to give 5-star experiences for 5-star customers. Thank you for the business! Please refer us to your friends and family!
Jo Ann Sawyer
Jo Ann Sawyer
2024.03.28
Derek is great! He was professional and gracious, and I have a new pink phone and a new friend.
Reply from AT&T Store 2024.03.30
Hey Jo, Thank you for taking the time to share your experience. We appreciate your recognition and will do our best to keep up the great work! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Please let us know what we can do for you in the future. Thank you for patroniage, we welcome all referrals for friends and family members, have them ask for Derek for the same great proffessional service. Managers, Ian and Sherman
Michael Parra
Michael Parra
2024.03.21
Su Atención en esta tienda es magnífica hay una chica llamada sandy es súper , de verdad son los mejores ..
Reply from AT&T Store 2024.03.22
Micahel. ¡Gracias por destacar su experiencia positiva con Sandy! Por favor, recomiéndenos a amigos y familiares.
Paula
Paula
2024.03.18
Justin was super helpful!
Reply from AT&T Store 2024.03.21
Hello Paula, Thank you for the awesome feedback. We love that you had such a great experience! Thanks for sharing the great feedback on Justin. We look forward to serving you many more times in the future! Please let us know what we can do for you in the future. Paula, refer your friends and family so that we may provide them with the great same service you recieved. Managers Ian and Sherman
LaDonna Strakis
LaDonna Strakis
2024.03.12
At&t in carmel was wonderful. We struggle with technology and Derek went above and beyond to help us navigate our new phones. ❤️
Reply from AT&T Store 2024.03.12
Ladonna. We thank you for your overview of your experience with Derek and the Carmel At&t. Very grateful for your business and we would appreciate your recommendation to friends and family! Reach out to the store at 317.816.8100.
Heat Bro
Heat Bro
2024.03.04
Stephen Babbitt was quick, efficient and extremely helpful. The easiest trip to AT&T I’ve ever had!
Reply from AT&T Store 2024.03.05
Heat Bro. First off Great Name! Thank you for taking the time out of your day to highlight your positive store visit! Please share you experience with friends and family regarding the Carmel At&t store.
Alex Brooks
Alex Brooks
2024.03.04
Stephen was amazing made the trip exceptionally easy and efficient.
Reply from AT&T Store 2024.03.05
Alex. Grateful for your business and for sharing your exceptionally easy and efficient experience! Please share your feedback with friends and family.
THOMAS HARWOOD
THOMAS HARWOOD
2024.02.28
15 seconds in door, I received professional, courteous service from Taylor. My problem was resolved immediately, and I was on my way. Job well done
Reply from AT&T Store 2024.03.01
Thomas. We appreciate you taking the time to overview your experience with us! We look forward to assisting you in the future.
Edward Thacker
Edward Thacker
2024.02.27
Derek is fantastic, very patient when people kept cutting him off.
Reply from AT&T Store 2024.03.01
Edward. Thank you for highlighting your positive experience with Derek at the Carmel At&t! Please recommend Derek to friends and family.