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Reviews ( 118 )
Brett Youstra
2024.05.14
Excellent service and attentive sales representatives. No payment kiosk, but the excellent service makes it less necessary.
Reply from AT&T Store
2024.05.14
Thank you Brett, for taking the time to post about your in-store experience with us! Our team works hard to provide a seamless and enjoyable shopping environment. Your feedback encourages us to keep up the good work. Looking forward to your next visit, don’t forget you can also book an appointment with us online at attvip.com!
Lindsay Bruce
2024.04.13
I’m not sure of the employee that was working tonight but this is the worst store i have ever been to. We walked into this store at 7pm and sat for an hour waiting to get into a new phone. He didn’t give me any information on when he could help as he was helping another customer. So 10 minutes before they close we asked when he’d be able to help and he informed us the store closed at 8pm and that he would likely not be able to help. He could have told us he wouldn’t have been able to help when we walked in but didn’t do that. So we wasted an hour of time when we could have gone to a different store that could have helped us.
Reply from AT&T Store
2024.04.30
Hi Lindsay, we apologize for falling short of your expectations during your recent visit. Your feedback is invaluable, and we're taking steps to address the issues raised to ensure a better experience for all our customers. We hope you'll consider giving us another chance to make it right.
j p
2024.03.13
The guy behind the counter asked a lady personal information like pass codes and things that we could easily hear sitting in the lobby waiting. The waiting area is too small.
Reply from AT&T Store
2024.03.14
Hello J, we're disappointed to hear that your recent visit fell short of expectations. Your feedback is important, and we're taking immediate steps to address the specific concerns you've shared. We value your business and hope to have the opportunity to provide a better experience in the future.
Shanna B
2024.02.29
Aaron at At&t was very professional and polite. He was very knowledgeable about all the questions my husband and I had. Thank you Aaron so much for a great customer service experience.
Reply from AT&T Store
2024.02.29
Hi Shanna, your positive feedback on your in-store experience are truly appreciated! Our team is committed to making every customer interaction remarkable and knowing we hit the mark with you means a lot to us. Come visit us again soon, you can also book an appointment at attvip.com.
Susan Martinez
2024.01.30
Reply from AT&T Store
2024.01.30
Hello Susan! Thank you for your 5-star rating. We strive for excellent customer experiences and are thrilled you were satisfied during your store visit. Please let us know if you need anything, or feel free to book an appointment at attvip.com with one of our local employees.
Mike Klimek
2024.01.15
This is the closet and most convenient location for me. I'm forced to drive to the location on whitestown parkway because this location is never able to help with any situation. No matter the problem, this location will always have an issue. I can drive 10 minutes down the road and the other location will have me fixed up in no time. Today the representative even had the nerve to take a personal phone call while he was helping me.
Reply from AT&T Store
2024.01.18
Hi Mike, Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We hope you will give us another opportunity to earn your business.
Mary Blume
2023.12.20
Reply from AT&T Store
2023.12.21
Hi Mary, We appreciate your feedback. Thank you for being a loyal AT&T customer! We hope to see you soon, get your next appointment scheduled at attvip.com
Ann Frick
2023.12.14
I brought an iPhone to this AT&T store on 12/13/2023 so I could get help on several issues. Herb spent more than half an hour walking me through solutions and informed me of several actions I could take. He was so very helpful - and I am so very grateful!! I highly recommend this AT&T store and send my appreciation to Herb!!
Reply from AT&T Store
2023.12.18
Hi Ann, We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com
Amber Garver
2023.11.30
Herb was amazing ! So helpful ! Thank you
Reply from AT&T Store
2023.12.04
Hi Amber, We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com
Kharie Freeman
2023.11.01
looked nice, place was clean I'm really glad u switch to AT&T
Reply from AT&T Store
2023.11.02
Hi Kharie, We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com
Jeanne Harris
2023.10.26
I went in for a iPhone 14 pro max OtterBox case. He knew exactly where to look for what I wanted. The first one he grabbed was perfect. Right color n everything. He was super nice.
Reply from AT&T Store
2023.10.30
Hi Jeanne, We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com
Christine Roys
2023.10.25
The employee attempted to fix my issue, but in the end did not show me what they did not show me what was done on my phone nor was the issue fixed and I was politely told "it has happened alot since the new update" and at the same time " if this doesn't work you need a new phone". Although polite, it was very dismissive as well and no offer to help me further, even could have tried to sell me a new phone, but nothing and I felt I had been "dismissed". I was also only customer in store so it wasn't a matter of other people waiting, the employee was just done with me. Again, we were both polite but I felt I was interrupting something or they could not be further bothered. Total time in store...6 minutes
Reply from AT&T Store
2023.10.30
Hi Christine, Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We hope you will give us another opportunity to earn your business.
Brandie Wilson
2023.10.18
If you need any help on phone issues this is the store. He fixed my sons phone in literally 2 minutes. We had been fighting this issue for a month.
Reply from AT&T Store
2023.10.19
Hi Brandie, We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com
Amanda K
2023.10.15
Reply from AT&T Store
2023.10.16
Hi Amanda, I am sorry to hear that your visit was anything less than satisfactory. We'll pass along your comments to leadership so they can address and provide further training. We hope you will give us another opportunity to earn your business.
Aaron Whitehead
2023.09.26
Staff is very knowledgeable and efficient.
Reply from AT&T Store
2023.09.27
Hi Aaron, We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com
Tamara Taylor
2023.09.09
Reply from AT&T Store
2023.09.11
Hi Tamara, We appreciate your feedback. Thank you for being a loyal AT&T customer! We hope to see you soon, get your next appointment scheduled at attvip.com
Sara Toledo
2023.08.06
They close at 6pm, I arrived at 5:30 and they said it was close. I don’t understand that service??
Reply from AT&T Store
2023.08.07
Hi Sara, I can understand your frustration in finding the store closed during business hours. This is certainly not the experience we wanted you to have and apologize for any inconvenience caused by this. We would love the opportunity to make it up to you in the future.
Al Holder
2023.07.23
Colton was superb and helped us at 4:20 on a Sunday afternoon, which was greatly appreciated by my panicked teenage daughter. Nice to have friendly and personable service 40 minutes before closing time.
Reply from AT&T Store
2023.07.27
Hi Al, We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com
nikolas kazmierczak
2023.07.07
Reply from AT&T Store
2023.07.27
Hi nikolas, We appreciate your feedback. Thank you for being a loyal AT&T customer! We hope to see you soon, get your next appointment scheduled at attvip.com
Geralyn London
2023.07.04
Customer Service was horrible & they need to get a professional staff
Reply from AT&T Store
2023.08.02
Hi Geralyn, Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We hope you will give us another opportunity to earn your business.