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Reviews ( 109 ) 3.9

greg wininger
greg wininger
2024.05.23
No television
Kyle Wood
Kyle Wood
2024.05.18
Melissa Chase
Melissa Chase
2024.05.08
Amazing service from Shiloh and Nash (give them a raise please!!!). Friendly service from phone pickup, to turning in the old phones. Top- shelf. Highly recommend.
bill delaby
bill delaby
2024.04.25
felt uncomfortable being locked inside the store . the assistance was not trained well and the gentleman on speaker phone telling her what to do was not pleasant
Herman Adams
Herman Adams
2024.02.09
He is excellent salesman and he helped me out and very polite
Reply from AT&T Store 2024.02.12
Hello Herman, Thank you for taking the time to share your experience. It's feedback like yours that reminds us why we do what we do. We're glad you had a great experience and we look forward to continuing to exceed your expectations! It was a pleasure to serve you.
Keema Watson
Keema Watson
2024.01.10
I was very disappointed with my visit today. I hope this location customer service get better
Reply from AT&T Store 2024.01.10
Hi Keema, we apologize for your unsatisfactory experience. Your feedback matters to us, and we're committed to making improvements based on your comments. Please reach out to info@mywirelessgroup.com so we can address your concerns directly and work to ensure a better experience next time. Thank you for bringing this to our attention. Sincerely, My Wireless team
Marian MD
Marian MD
2023.12.29
Nydae was very patient and knowledgeable!!!
Reply from AT&T Store 2024.01.03
Marian, Thanks so much for taking the time to share your positive experience! Hearing that your experience went well really makes our day. We look forward to keeping up the great work! Thanks again and we look forward to seeing you again soon.
Brian Royster
Brian Royster
2023.12.20
Mackenzie was Awesome!!!
Reply from AT&T Store 2023.12.21
Dear Brian, We're delighted to hear about your experience! It is truly touching to know you think so highly of us! We truly value your recommendation, and are confident we can continue to provide excellent service in the future. We look forward to seeing you again soon.
Lauran Hodges
Lauran Hodges
2023.10.19
Joey was great! Very helpful didn’t get annoyed with a crazy amount of questions I asked. Definitely will be back at this store
Reply from AT&T Store 2023.10.26
Greetings Lauran, Thanks so much for taking the time to share your positive experience! We are happy to read that our team has been able to provide exceptional service for you. We look forward to serving you many more times in the future! We look forward to seeing you again soon.
Jennifer Rhea
Jennifer Rhea
2023.09.12
Gavin and Cami were extremely helpful to my mom and I today in getting new plans set up. We had a few corporate obstacles that they were able to overcome. Had we not had their help we would have been without service for another week. They are both very friendly and knowledgeable.
Reply from AT&T Store 2023.09.13
Greetings Jennifer, Thanks for choosing us and leaving such a great review! We're always happy to help so don't hesitate to contact us if you ever need anything. We look forward to serving you many more times in the future! Please let us know what we can do for you in the future.
Lisa Wilson
Lisa Wilson
2023.09.01
Joey was patient, professional, and courteous. He slipped me in while he was waiting for another customer’s phone to sync. All I needed was replacement for my screen protector (recommend you purchase one from ATT because it comes with a lifetime replacement). There was a hiccup in the system, so it wasn’t processing properly. Joey persevered to ensure that I was able to get my replacement. He called his manager and worked until he was able to replace my protector regardless of what the system issue was. I so appreciated him taking the time to do this for me. He then cleaned my phone, added the protector, and voila! I was outta there in under 30 minutes (even while the store was busy with customers). Thank you, Joey! I appreciate your customer service. ATT, give Joey a raise! 😊
Reply from AT&T Store 2023.09.12
Hey Lisa, Thank you for taking the time to share your experience. It is truly touching to know you think so highly of us! We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. We look forward to seeing you again soon.
Anya Simpson
Anya Simpson
2023.08.30
Joey helped us get a newer phone and switch our internet. He was most pleasant and helpful. He made this cumbersome process a breeze.
Reply from AT&T Store 2023.08.31
Hi Anya, thank you for taking the time to share your experience. Hearing that your experience went well really makes our day. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! We're here for you anytime!
Kyle Ayers
Kyle Ayers
2023.08.13
Reply from AT&T Store 2023.08.14
Hey Kyle! Thank you for your review. We appreciate your feedback and are glad to have you as a customer.
Ashley Petry
Ashley Petry
2023.05.21
Jonah was amazing! He was extremely helpful, he was sure to listen to everything my husband and I asked. He is very helpful and customer oriented, and makes sure we left knowing that he will continue to be available if we need anything. He is a true asset!!!!
Reply from AT&T Store 2023.05.22
Hello Ashley, Thanks so much for taking the time to share your positive experience! We are happy to read that our team has been able to provide exceptional service for you. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! We look forward to seeing you again soon! Jonah, Store Manager
Jasmine lee
Jasmine lee
2023.05.17
I like the service provided by Joel who knowledgeable 👍
Reply from AT&T Store 2023.05.18
Hello Jasmine, Thank you for the awesome feedback. We're always happy to help so don't hesitate to contact us if you ever need anything. We're always happy to assist so don't hesitate to reach out to us if you need anything. Hope you visit us again soon! -Jonah, Store Manager
Food King
Food King
2023.05.16
We went in and asked about plans. Opened 5 lines, the salesman told us to return the old phone, pay 185 per month, 150 credits per line.. opened the phone in November, $873 in December$762 in January$480 in February.. until today I still haven't gotten any credit in March. I have been to the store 6-7 times in total, and every time I was given an excuse that I will get credit next time. I hope everyone must think carefully when using their home phone plan.. They Modified, in April I didn't like the experience
Reply from AT&T Store 2023.03.09
Thank you for sharing your experience. We're very sorry about your billing issue. Serving our customers with the best service possible is something we strive for every day. Please take a moment to contact us so we can discuss your concerns. Respectfully, Jonah the Carmel Store Manager
Angel Resendez
Angel Resendez
2023.05.08
Joel was great and friendly!
Reply from AT&T Store 2023.05.10
Angel, We're delighted to hear about your experience! We are happy to read that our team has been able to provide exceptional service for you. We're always happy to assist so don't hesitate to reach out to us if you need anything. Please let us know what we can do for you in the future. -Jonah, Store Manager
Mary McKinstray
Mary McKinstray
2023.04.28
Cami is the best! She spent a lot of time solving the problems with my iPhone. She is a true professional.
Reply from AT&T Store 2023.04.29
Hello Mary, Thanks for choosing us and leaving such a great review! It's feedback like yours that reminds us why we do what we do. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. Hope you visit us again soon! -Jonah, Store Manager
Tara Natasha
Tara Natasha
2023.04.21
I wish I could give more than 5 stars!! Very helpful and informative staff along with great plans/packages! Jonah is fantastic and extremely knowledgeable!!
Reply from AT&T Store 2023.04.22
Dear Tara, We appreciate the time you took to give us such a great rating! We are glad that you enjoyed your experience at our store. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. We're here for you anytime! -Jonah, Store Manager
John and Mari Slavens
John and Mari Slavens
2023.04.21
Great service!
Reply from AT&T Store 2023.04.22
Greetings John, Thanks for the great review! It is truly touching to know you think so highly of us! We're always happy to assist so don't hesitate to reach out to us if you need anything. See you next time! -Jonah, Store Manager