Atlantis Limousine Halifax Reviews

Good afternoon Doug and thank you for your feedback. We didn't respond immediately to your review since your services were booked through the third party but we did reach to them and were willing to provide you with some refund but you were not interested. Driver/Guide that was scheduled to take you on the tour, had family emergency minutes before your scheduled pickup, which certainly didn't help either side. Unfortunately, that is a life and it's impossible to plan for such occasions. Moving forward, new driver was dispatched and you were in the car 24 minutes after pickup scheduled and taken back 10 minutes after scheduled drop off, for the total loss of 14 minutes. Your ride for the airport arrived and parked in front of the hotel thirty minutes prior to your scheduled departure time and reported to the front desk as well as the bell boys out front. As you know, there is very limited parking available in front of the hotel (up to five cars max) and if you reached to us directly as you did night before or perhaps reported to the hotel staff you would be in your vehicle within the seconds, since all hotel front staff know our drivers/cars. Ultimately you have chosen to call Uber, which took more time than trying to locate your designated vehicle. On the side note, all our vehicles are equipped with live GPS trackers and the times provided above are fact based and shared with your booking agency. All The Best!