Arundel Reviews

We called for routine maintenance our system was working they said we needed a capacitor since system was old which we replaced went to dinner and NoAir when we got home . Called emergency number was told they only work M-F so there is no emergency number even tho they advertise that on web site now stuck w no air till Monday after we of $450 for this replacement part. I will be staying at a hotel for the weekend and handing you the bill. I tried to call them left my number for a call back they called back but never came to the phone just listened to recorded music for 25 min . Worst service ever worst service person he had to call in for instructions on our wiring. Thumbs down

Arundel Cooling & Heating Co. merits five stars. Every time we call, they provide excellent customer service. Tim, Chris and Brian did a fine job installing a new Lennox heat pump on a hot July day, when we had been without ac for eleven days. They were prompt and diligent. Tucker advised us about the USA-made Lennox heat pump. Lou and Billy are the technicians. Professional from start to finish! Thank you to a great team. Highly recommend this company.

I’ve been looking for an HVAC company for awhile, what a breath of fresh air Arundel Cooling & Heating is. Outstanding customer service! From my initial call to Vicki, I was impressed how quickly and professionally the call was handled. Follow-up was exceptional. I cannot say enough good things about the technicians Walter Fitzpatrick and Blake Holt. Took so much time explaining everything they were doing. Honest and thorough. I know they went above and beyond to help and it was greatly appreciated. Very knowledgeable, professional and extremely pleasant. I highly recommend them and I am so thankful to have found this company. I called the office to express my gratitude and spoke to Jean Van Horne. Jean was so warm, kind and helpful. You have a special team there, just wanted to let you know how very much I appreciated everyone’s efforts. You set the bar high, great job! Thank-you!

Way expensive Contactor cost is over charged and installation charge is over priced too, definitely not recommendable company

2024 So my Rheems a/c needed a new fuse okay got that done. Turned my unit on loud rattling noise from the fan I called back a delightful young lady helped me someone was dispatched. My parts are under warranty but wouldn't you know I have to pay for labor need a txv and drier? The tech left I called and a rude Melissa answered the phone I asked what's my charge for today she said nothing. The tech is at my door asking for 99.00? I called back and she answered again Before I could finish she said here Matt take this call. 500 plus dollars later because he kept going to his truck to drag out the time. It's never the money for me I pay what's due but don't hustle me and anyone in your company that is rude needs to understand without customers they have no jobs. Go elsewhere and save. 2021:Where to start my home warranty was dragging their feet and we had no ac. I reached out and customer service connected me with a sales rep. The price given was well under competitors. They found me a unit and when I say hooray for Roy and his partner. Two days they pulled the old system and today we need blankets.

Thank you Tommy & Blake. They both were very professional and nice.

Amazing organization with great management.

Honest, quick and good. I have used them repeatedly over the last few years and always 5 stars!

I have been a customer of Arundel Cooling and Heating for more than 25 years. My HVAC system needed to be replaced after many years of good service having been maintained by ACH technicians. Last Friday David came out to discover it was time for an upgrade. He was very thorough in going over our options. He coordinated with the home office and determined a system could be installed this past Monday. The installation team, Chris and Tim, arrived as scheduled and covered the installation process with us and began work on a rainy day. They were very personable and professional and, when they had completed the installation, explained the operation of the new system and recommended when a post installation system checkup should be scheduled. When they left, the only evidence they had even been here was a new compressor unit outside and the new system in the house. Arundel Cooling and Heating, to include the home office personnel, has been a very reliable, consistent company and we would recommend them for your consideration. Sid H.

Our AC started giving us problems last summer. When it got too hot it would shut off at a certain temp. I went to school back in the 90s for HVAC but no longer work in that area. I know the basics, so i cleaned my coils and such and kept it maintained through the years. With the new technology & computers in them, i figured id call someone to come out & look at it before the weather starts to heat up. Called Arundel, I worked for them back in the day and they were the company who installed our AC/Furnace a few years ago. Technician came around the time slot that we were told. Wasn't a bad guy, seemed to know what he was doing. $99 to look at it (not to clean it or anything). Took the guy an hour to give us a $395 bill that only included him pushing some buttons on the thermostat, and replaced a capacitor. Charged us $395. For a part that i found online for $25! Told us that this didn't work and that it might be the fan motor and the board. $395 still no working AC. He said we would receive an email with the estimate of how much the other parts and labor would cost. Not even a half hour later, Arundel called asking if we got the estimate and if we wanted to make an appt. We said we didn't even see the email yet, but we would get back to them. Looked at the email and it was $2,800!!!!! On top of the $395 we just paid AND this didn't include cleaning our coils nor do they know if this will actually fix the problem. Do NOT use Arundel, they are rip offs and price gouge badly!!!

Amazing company

Walter Fitzpatrick was terrific. He was able to find the answer to the water issue coming from the furnace very quickly (the humidifier was not draining properly). Not only did he identify and fix the problem but he was professional, courteous, explained the problem and how he would fix it. This is my first year with Arundel and have requested that Walter be my technician from now on. Thank you Walter.

I have been a satisfied customer for more than 25 years and your service team ALWAYS exceeds my expectations. We called for an emergency heating repair at 9:00am and your technician Walt had our heat back on by 12.00 noon. Walt listened to our concerns and was extremely thorough and courteous. I would never consider using any other heating or cooling company.

Customer service was great! Our service technician, Austin, represented the company very well.

My technician was very pleasant and well mannered. He actually provided me with a new filter during a regular check up. I tipped the gentleman and thanked him. I will definitely use this company again.

We've used them for years and have always been satisfied with their punctuality and workmanship. They have installed 2 heating and AC units in our house over time and currently have maintenance contracts. We are very pleased.

Excellent company. They installed our current system, and they maintain it. Always prompt and professional. We've used them for years and plan on using them for many years to come.

Always come in a timely matter. Give me information and tips about the health of my HVAC system. Always replace my filters after every service. I have an odd uncommon filter size and so they always come back to give me the size that fits my hvac! Thanks.

These folks are very attentive, and they remind me when it's time to get my HVAC checked for the season.