Arundel

arundelcooling.com

Arundel Reviews

Excellent rating
4.5
249 reviews Verified
Arundel
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Reviews ( 249 ) 4.5

susan origlio
susan origlio
2024.05.20
I’ve been looking for an HVAC company for awhile, what a breath of fresh air Arundel Cooling & Heating is. Outstanding customer service! From my initial call to Vicki, I was impressed how quickly and professionally the call was handled. Follow-up was exceptional. I cannot say enough good things about the technicians Walter Fitzpatrick and Blake Holt. Took so much time explaining everything they were doing. Honest and thorough. I know they went above and beyond to help and it was greatly appreciated. Very knowledgeable, professional and extremely pleasant. I highly recommend them and I am so thankful to have found this company. I called the office to express my gratitude and spoke to Jean Van Horne. Jean was so warm, kind and helpful. You have a special team there, just wanted to let you know how very much I appreciated everyone’s efforts. You set the bar high, great job! Thank-you!
Reply from Arundel 2024.05.21
Good Morning Susan, Thank you so much for chosing us and I truly appreciate you taking the time to leave us your review, I am so glad that you had an excellent experience from the intial phone call , during the service in your home to the follow up. I will let my staff know as well! again THANK YOU for the oppertunity and look forward to working with you again.
Sreekanth Bojja
Sreekanth Bojja
2024.05.03
Way expensive Contactor cost is over charged and installation charge is over priced too, definitely not recommendable company
Reply from Arundel 2024.05.21
Good Morning Sreekanth. I am sorry that you feel our services are overpriced and I appreciate your feedback.
Rhonda S
Rhonda S
2024.04.22
Critical
Professionalism
Quality
Value
2024 So my Rheems a/c needed a new fuse okay got that done. Turned my unit on loud rattling noise from the fan I called back a delightful young lady helped me someone was dispatched. My parts are under warranty but wouldn't you know I have to pay for labor need a txv and drier? The tech left I called and a rude Melissa answered the phone I asked what's my charge for today she said nothing. The tech is at my door asking for 99.00? I called back and she answered again Before I could finish she said here Matt take this call. 500 plus dollars later because he kept going to his truck to drag out the time. It's never the money for me I pay what's due but don't hustle me and anyone in your company that is rude needs to understand without customers they have no jobs. Go elsewhere and save. 2021:Where to start my home warranty was dragging their feet and we had no ac. I reached out and customer service connected me with a sales rep. The price given was well under competitors. They found me a unit and when I say hooray for Roy and his partner. Two days they pulled the old system and today we need blankets.
Reply from Arundel 2021.06.28
Good morning Rhonda , I am Happy hear that Arundel was able to take care of your needs, along with you being pleased with Roy and his assistant! I will pass the accolades until to them. Thank you again and I appreciate your business !
Gina B
Gina B
2024.04.13
Thank you Tommy & Blake. They both were very professional and nice.
Reply from Arundel 2024.03.15
Good Afternoon Gina. Thank you so much for the aweome review on Walter. I truly appreciate your business and I will let Walter know as well. have a great weekend.
Jason S.
Jason S.
2024.04.13
Amazing organization with great management.
Reply from Arundel 2024.04.16
Good afternoon Jason and Thank you so much the kind words , we apprecite you taking the time to let us know how we are doing. We look forward to our next visit.
jeff hendershot
jeff hendershot
2024.04.03
Honest, quick and good. I have used them repeatedly over the last few years and always 5 stars!
Reply from Arundel 2024.04.05
Thank you so much Jeff for the kind words and we’re happy that you had a great experience. We appreciate your business and I hope you have a great weekend.
Sid Hochstein
Sid Hochstein
2024.04.03
I have been a customer of Arundel Cooling and Heating for more than 25 years. My HVAC system needed to be replaced after many years of good service having been maintained by ACH technicians. Last Friday David came out to discover it was time for an upgrade. He was very thorough in going over our options. He coordinated with the home office and determined a system could be installed this past Monday. The installation team, Chris and Tim, arrived as scheduled and covered the installation process with us and began work on a rainy day. They were very personable and professional and, when they had completed the installation, explained the operation of the new system and recommended when a post installation system checkup should be scheduled. When they left, the only evidence they had even been here was a new compressor unit outside and the new system in the house. Arundel Cooling and Heating, to include the home office personnel, has been a very reliable, consistent company and we would recommend them for your consideration. Sid H.
Reply from Arundel 2024.05.21
Good Morning Sid , Sorry for the delayed response. I just wanted to say that I truly appreciate you being a longtime customer of a Arundel. Thank you for the accolades and I hope that we continue to be your company of choice. I will let me staff know that you had an excellent expierence! especially Chris and Tim. Have a Good day.
Chris & Kristin Steelman
Chris & Kristin Steelman
2024.03.08
Our AC started giving us problems last summer. When it got too hot it would shut off at a certain temp. I went to school back in the 90s for HVAC but no longer work in that area. I know the basics, so i cleaned my coils and such and kept it maintained through the years. With the new technology & computers in them, i figured id call someone to come out & look at it before the weather starts to heat up. Called Arundel, I worked for them back in the day and they were the company who installed our AC/Furnace a few years ago. Technician came around the time slot that we were told. Wasn't a bad guy, seemed to know what he was doing. $99 to look at it (not to clean it or anything). Took the guy an hour to give us a $395 bill that only included him pushing some buttons on the thermostat, and replaced a capacitor. Charged us $395. For a part that i found online for $25! Told us that this didn't work and that it might be the fan motor and the board. $395 still no working AC. He said we would receive an email with the estimate of how much the other parts and labor would cost. Not even a half hour later, Arundel called asking if we got the estimate and if we wanted to make an appt. We said we didn't even see the email yet, but we would get back to them. Looked at the email and it was $2,800!!!!! On top of the $395 we just paid AND this didn't include cleaning our coils nor do they know if this will actually fix the problem. Do NOT use Arundel, they are rip offs and price gouge badly!!!
Sharla Snell
Sharla Snell
2024.03.01
Amazing company
joanne windle
joanne windle
2024.02.27
Walter Fitzpatrick was terrific. He was able to find the answer to the water issue coming from the furnace very quickly (the humidifier was not draining properly). Not only did he identify and fix the problem but he was professional, courteous, explained the problem and how he would fix it. This is my first year with Arundel and have requested that Walter be my technician from now on. Thank you Walter.
Reply from Arundel 2024.03.11
Good morning Joanne , Thank you for the kind words about Walter, i truly appreciate you taking the time to reach out and let us know how we and Walter are doing. Have a Great Day !!
Tom Linder
Tom Linder
2024.02.23
I have been a satisfied customer for more than 25 years and your service team ALWAYS exceeds my expectations. We called for an emergency heating repair at 9:00am and your technician Walt had our heat back on by 12.00 noon. Walt listened to our concerns and was extremely thorough and courteous. I would never consider using any other heating or cooling company.
Reply from Arundel 2024.03.11
Thank you Tom , for reaching out to us and letting us how we are doing , that means alot and I will pass on the accolades to Walter as well. We appreciate your business and being a long time customer!! Have a Great Day.
Amy Seipp
Amy Seipp
2024.01.18
Customer service was great! Our service technician, Austin, represented the company very well.
Reply from Arundel 2024.01.18
Good afternoon Amy , Thank you so much for sharing your experience today with Austin! I truly appreciate your business and your feedback. Have a great evening,.
Nyema Beason
Nyema Beason
2024.01.15
Reply from Arundel 2024.01.18
Thank you so Much for the 5 Star rating.
Jay Harbin
Jay Harbin
2023.12.27
My technician was very pleasant and well mannered. He actually provided me with a new filter during a regular check up. I tipped the gentleman and thanked him. I will definitely use this company again.
Reply from Arundel 2024.01.18
Good evening Jay , We truly appreciate your feedback and It's a great feeling to know that you had a pleasnt experience with the Technician during his visit. Thank you so much for the oppertunity and your business!
John Steib
John Steib
2023.11.16
We've used them for years and have always been satisfied with their punctuality and workmanship. They have installed 2 heating and AC units in our house over time and currently have maintenance contracts. We are very pleased.
Reply from Arundel 2023.11.16
Good afternoon John , Thank you for the positive review and the 5 stars. we truly appreciate you being part of the Arundel Family for all these years.
George Swartout
George Swartout
2023.10.10
Excellent company. They installed our current system, and they maintain it. Always prompt and professional. We've used them for years and plan on using them for many years to come.
Reply from Arundel 2023.10.11
Thank you, George, for your kind words and continued support! We greatly appreciate your trust in our company and are delighted to hear that our prompt and professional service has met your expectations. We look forward to serving you for many more years to come.
Mass
Mass
2023.09.29
Always come in a timely matter. Give me information and tips about the health of my HVAC system. Always replace my filters after every service. I have an odd uncommon filter size and so they always come back to give me the size that fits my hvac! Thanks.
Reply from Arundel 2023.10.05
Thank you some much for taking the time to let us how we are doing , We appreicate your feedback , the business and look forward to servicing you in the future !
Gale Gillespie
Gale Gillespie
2023.09.19
These folks are very attentive, and they remind me when it's time to get my HVAC checked for the season.
Reply from Arundel 2023.09.20
Good Morning Gail , thank you so much for the Great review and we appreciate your business and look forward to working with you again.
Fully Promoted of Arbutus (Dan Swearingen)
Fully Promoted of Arbutus (Dan Swearingen)
2023.09.14
Arundel Cooling and Heating has maintaintained the HVAC system for our business for 8 years. They first services the small system in our retail facility in Catonsville, and then when we moved they took over the service in our warehouse space in Arbutus. Their service has always been prompt and professional. We hightly recommend Arunderl C&H.
Reply from Arundel 2023.09.15
Thank you for your positive review of Arundel Cooling and Heating. We are glad to hear that you have been satisfied with our services for the past 8 years, both in your retail facility and warehouse space. We take pride in providing prompt and professional service to our customers. We appreciate your recommendation and look forward to continuing to meet your HVAC needs.
Sean (Soglesee)
Sean (Soglesee)
2023.09.04
Same day service and resolution. Professional technician, reasonable pricing.
Reply from Arundel 2023.09.05
Happy Monday Sean, Thank you so much for the 5star review! We appreciate your business and taking the time to let us know how we are doing. Have a Great day.