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Reviews ( 32 )
Kirk Holdegraver
2021.01.26
So I'm a very small business owner and I deposited a 1500+ check on Sunday and there is a 6 day hold for part of the money. This hold is on every check for 90 days, even the $300 check I deposited today. This was not explained to me during the opening of the account even though Leslie said she stated it. Maybe I didn't hear here with her mask plus the plastic barrier in between but it should have been emphasized. So now in 7 days I'll be closing my business and my personal checking account. As the first reviewer stated bank at your own risk!!!
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Carla Sull
2021.01.05
Always super nice, understanding, and helpful! I've been with them a long time now. Screw a big bank, go here.
Deborah Taylor
2021.01.01
Frank Shannon
2020.10.30
Went in to open up a account and really wasn't sure what would be the best a to try to open and the representative just didn't tell me of all my options she just was trying to hurry me alone and I didn't open up the best account for me so now I have to do it all over again just poor customer awareness service help me make the right choices and if this isn't your field of expertise then why are you assisting me to start with.
Aaron Waugh
2020.10.10
I loved this branch! It was my favortie. Unfortunately it looks like they made a few changes recently... due to the changes and my experience the last two days here i will be closing my account with arsenal. I do not any longer recommend them. Bank at your own risk here.
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Franco Gassiraro
2020.10.07
Tara Ferry
2020.07.31
CRAIG LEE
2020.07.23
Awesome, Awesome, Awesome! Very good interest rate on our auto loan and their customer service is AMAZING!!!!!!! We will always work to give Arsenal CU our business going forward. Thank you for always being kind, respectful, and understanding! Highly recommend!
Haley Bohnert
2020.03.12
I cannot say enough wonderful things about Katie Dobbs! Her personality, work ethic, and ability to speak to anyone is one of the many reasons she is such an amazing person! If you want someone you can trust go see Katie, you won’t regret it!
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Wendy Fitter
2020.03.11
Katie is so professional & passionate about her bank! She makes the process of doing business with her so simple! I highly recommend you give her the opportunity to assist you!!
James Jones
2020.03.11
Great place to do business. Staff is professionally.
Grayson Hart
2020.01.07
Derrick Robinson
2019.12.27
Most intentionally consumer unfriendly place ever been to. It's a bank that for some reason hates people and makes it hard for people to give them money, not taking MasterCard, unfriendly staff, programs that no one qualifies for, etc.
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Damien Burke
2019.08.08
I just got a auto loan. They won’t allow you to transfer money from your bank account. Just be aware it’s not a easy process. make sure you live close to one.
JULIE WILLIAMS
2019.05.31
sean welch
2018.10.28
I've been with Arsenal CU since I was 16yo. I got my first car loan from here, my first credit card, and learned how to be a responsible adult. Credit unions are the best! The people here care, and that makes all the difference in the world between big banks and credit unions. They offer the best and members have an opportunity to serve on the board. It really is an important part of our community.
Rebecca Whitworth
2018.07.19
I've banked at Arsenal for many years and cannot continue. While once diligent, reliable, and helpful, they are now no different than a bank.
In the past six months, they have mis-processed two separate transactions on my checking account costing me approximately 10 hours worth of time... I'm still waiting for my reimbursement since I'm never getting those hours back.
A loan application was completely botched in their system, by their representative who was "helping". It's still never been fixed. I easily found a loan elsewhere rather than waste more time.
Their customer service and client care has hit rock bottom. Save yourself the energy, find someone else to aggravate you.
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Take The 5th
2018.05.09
raymond beasley
2018.04.23
I have been a customer for years. I've used their SoCo, Arnold and now the Webster locations. I have always gotten outstanding service! They are very helpful if I have a problem, I've had3 auto loans and other personal business with ACU and no issues what so ever. If they make a mistake I'm sure its because their only human. I highly recommend ACU! Best financial service I ever had.
Paul King
2018.04.07
Convenient