Beau Monde Apartments Newcastle - Horizon Newcastle Beach

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Beau Monde Apartments Newcastle - Horizon Newcastle Beach Reviews

Excellent rating
4.6
31 reviews Verified
Beau Monde Apartments Newcastle - Horizon Newcastle Beach
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Reviews ( 33 ) 4.6

Iaian
Iaian
2021.06.21
8.0 Verified
Very Good
May
May
2021.04.08
9.0 Verified
Awesome ☺ Spectacular sea view Location to great cafes/restaurants ☹ Poor wifi connections Limited supply of toiletries ie handsoaps
Collette
Collette
2021.03.03
8.0 Verified
Very Good
Shaune
Shaune
2021.02.14
Verified
Great view, clean, close to some lovely cafes, supermarket and the ocean baths. Enjoyed the entertainment by the dolphin pod on Newcastle Beach.
Narelle
Narelle
2021.02.07
10 Verified
I was worried after reading other reviews about finding the car park for unit but it was explained to me when I collecte ☺ Location ☹ Just a little small but otherwise great.
Reply from Beau Monde Apartments Newcastle - Horizon Newcastle Beach
Hi Narelle, Thanks for taking the time to post this review. We are very pleased to read that you enjoyed your stay. Regards Stephen Beau Monde Apartments Newcastle
Giuseppe
Giuseppe
2021.01.07
5.0 Verified
NYE stay ☺ The location was great, it’s only a few hundred metres walk from the beach. The apartment had excellent style which looks nice. ☹ The dirty grout in the ensuite was disgusting. The bbq was filthy and we were not provided with anything to clean it. The couch was very uncomfortable. Both beds were rock hard and so were the pillows. Also the person that we picked up the keys from was very rude and uneducated. Not worth $2200 for 7 nights.
Reply from Beau Monde Apartments Newcastle - Horizon Newcastle Beach
Hi Giuseppe, I am disappointed to read that your stay did not meet your expectations. I am sorry if the cleaning of the ensuite and bbq were not up to our usual standard. It is a shame that you did not contact me during your stay so that we could have rectified the situation. The beds and bedding in this property are premium quality, with a selection of firm and feather pillows, but bed comfort is very personal and we are never going to satisfy everyone. I'm not sure what I did for you to call me rude and uneducated. We were very busy on New Years eve but I was quite sure to go through all the checkin procedures with every guest. I do remember that it was quite difficult to keep your attention as I went through the information, perhaps you just had other things on your mind after a long drive. As for value for money, what do you expect to pay for a premium 2 bedroom ocean view apartment in a popular holiday destination for a week long stay at New Years eve? All the best. Stephen. Beau Monde Apartments Newcastle.
Lee-Anne Field
Lee-Anne Field
2020.12.26
Spotless heaps of room perfect views straight across the road to New Castle Beach Central to all main attractions restaurants cafe great walking paths around the beach line
Jo
Jo
2020.12.20
Verified
Great location, loved Newcastle.
Katie
Katie
2020.11.11
10 Verified
Great unit in excellent location- amazing view
Selin
Selin
2020.09.24
10 Verified
Exceptional ☹ Could have provided basics such as salt and pepper etc
Joshua
Joshua
2020.08.29
4.0 Verified
good location with great view but dirty due to poor unit maintenance ☺ EDIT: it's great how you guys accuse your guests as liars, yes we expect the property to be quite clean, you state that you did clean the apartment the day before but in reality it wasn't clean at all, what am i getting out of falsely reviewing your property? clearly you guys are the ones that are not being "acceptable", it is clear how you treat your guests and why you so dearly cling to the fact your property is "clean", people leave negative reviews and you accuse them of being liars. my expectations are reasonable and would be the expectation of EVERYONE paying this much $$$ for a dirty apartment. Great view and location from the unit, everything provided except for toothpaste, smart TV with netflix (need own login) installed (Hisense), kitchen utensils all provided. photos on booking.com are as exactly the same as the property. can faintly hear the waves of the beach with balcony door closed when silent. if this is your first time going to newcastle-this is an early riser area lots of cafes close early ☹ key pickup is at a different address and can be difficult to reach with no car. checkout at 10AM the property was not cleaned at all, there was food crumbs and bits on the floor/sofa/dining chairs bed sheets were dusty and had other peoples pubic hair no toothpaste provided not enough towels for 3 nights for a couple only 4 coffee pods for 3 nights balcony was infested with insects day in and day out which prevented us from using the balcony at all (photos of the insect infested balcony included) if either toilets fans are on the front door whistles like crazy (like someones screaming) if you decide to go to this apartment you will need to bring your own toothpaste and drinking water
Reply from Beau Monde Apartments Newcastle - Horizon Newcastle Beach
Sorry, but I do not accept this review as honest or fair. The unit was cleaned the day of your arrival with a complete change of linen and towels. Your claim that the sheets were dusty or not clean is completely false. The property is a private apartment in a secure building without a on-site reception. The fact that checkin is required at a separate location is noted on our listing and advised in at least three separate emails to every guest. Other elements of your review are due to unrealistic expectations. Our property is a holiday apartment, not a full service hotel. We provide adequate linen and towels for four guests as well as quality toiletries. Fully laundry facilitates are provided if guests wish to wash towels between the weekly service. We also supply a enough tea and coffee supplies for the first day or two. We do not supply toothpaste or a Netflix account for guests to use. Better luck selecting a property that better suits your expectations next visit. Regards Stephen Beau Monde Apartments Newcastle
Nathan
Nathan
2020.07.23
10 Verified
Absolutely amazing
Ramit
Ramit
2020.07.16
7.0 Verified
Good
Jocelyne
Jocelyne
2020.06.15
10 Verified
Exceptional
Gregory
Gregory
2020.03.06
Verified
Stephen’s apartment is perfectly located for making the most of a week’s stay in Newcastle. It is directly opposite Newcastle beach and a short walk to the baths, centre of town, tram line and Queen’s wharf. If you want to venture further, the coastal path to Merewether goes past the front door. The apartment is very comfortable, stylishly furnished and has a high standard of bed linen. Last but not least - the view from the balcony is spectacular.
Julie
Julie
2020.01.12
10 Verified
Exceptional ☺ Great lication
Vovi23
Vovi23
2020.01.07
7.0 Verified
Good ☺ Newcastle city and the whereabouts of the apartment. Beautiful view of the Pacific ocean from the balcony. Barbecue on the balcony. ☹ Late check in (3pm). Too noisy because of fans on the opposite roof. All windows are dirty. Reception is 15 minutes drive from the apartment. Rolling shades on all windows instead of curtains.
Reply from Beau Monde Apartments Newcastle - Horizon Newcastle Beach
Hi Vladimir, Thanks for taking the time to post this review. We are pleased to hear that you enjoyed most aspects of your stay. I apologies that the outside of the windows were were dirty during your stay. The building gets a complete exterior wash down four times a year. The recent devastating fires across NSW has brought a lot of smoke into the city, together with the sever drought conditions meaning that there has been no rain to help wash the windows naturally. Given these circumstances, attempting to keep the windows clean would be a waste of time and a waste of precious water. I am disappointed to read your comments about our check-in. Our Horizon Apartment is located in a secure building without a reception. Our office check-in requirements are advised to guests directly after booking, and several other times leading up to your stay. Despite a same day change over on a very busy day during the festive season, we arranged to provide you with a slightly early check-in at 2pm. You might have even found our check-in process usefully if you had paid a little more attention to the information that I was trying to share rather than displaying the level of dis-pleasure and dis-interest that you did. Regards Stephen
Alison
Alison
2020.01.02
Verified
This apartment is in a fantastic location right opposite Newcastle Beach with great cafes and restaurants right downstairs. The view is spectacular and the apartment is new and excellently maintained. Stephen was a very responsive host and made everything easy for us. They even scrambled around to sort out an electrician on Christmas Eve which was appreciated! Would highly recommend if you are looking for a central Newcastle apartment.
Alison W
Alison W
2020.01.01
Verified
Beautiful apartment in fantastic location - perfect for the summer! This apartment is located in a fantastic area right across from the beautiful Newcastle beach with lots of cafes and restaurants on the doorstep. The accommodation is to high standard and has such a beautiful view. Stephen was so easy to deal with and organised an electrician on Christmas Eve to fix a fault which was great! The car park is a real bonus considering parking in central Newcastle can be really difficult. We are locals and booked this apartment for family coming in from o/seas for Christmas and New Year and we weren't disappointed. Thank you Stephen and Dean!
Kellie A
Kellie A
2019.10.12
Verified
Great apartment with a fabulous view. Great modern apartment with a fabulous view, close to the city and right on the beach overlooking the ocean & Newcastle Beach. 2 bedrooms, 2 bathrooms, washer & drier & fully equipped kitchen with fabulous living space & balcony with a little BBQ & lounge. You can walk to great restaurants, the light rail, Nobby's Head & to the Memorial Walk. We saw whales and a hang glider sailed right past our window!