Armored Impact Windows & Doors

Armored Impact Windows & Doors Reviews

Excellent rating
4.6
47 reviews Verified
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Reviews (47)
Chika Gben
United States | 2024.03.28
Taking too long A really long process and very little communication
Reply from Armored Impact Windows & Doors 2024.03.28
Dear Chika, we're sorry to hear about your experience. Please reach out to our customer service team who are ready to support you and address your concerns.
Quiet and beautiful! Excellent experience Professional on time and responsive
Reply from Armored Impact Windows & Doors 2024.03.20
Dear Mary Ann, Thank you for your kind words! We strive to offer the most professional and timely service. We're thrilled you had a positive experience. Best wishes!
Final Completion The installer, Jack, came back to finish project (i.e. screw covers, lock, window stickers). While this could have been avoided with some attention to detail and a final customer walkthrough, Jack was apologetic and throughout the project he was always polite & profesional.
Reply from Armored Impact Windows & Doors 2024.03.01
Dear Adrianne, thank you for your valuable feedback. We appreciate your patient understanding with us, and we're pleased that Jack's professionalism shone through. We'll surely take your suggestions onward for improved service.
Cameron Cane
Cameron Cane
2024.01.22
Honestly pretty disappointed in the level of customer service with management. Ordered bronze doors and when installed the hardware provided was brushed nickel which I brought up to the management team. I was told that’s what was on the contract which I said was fine no big deal just replace with matching hardware and I’ll pay for it and I was told to goto Lowe’s and do it myself. I argued that was pretty poor customer service on their part and was simply told “we don’t get into that”. I said get into what change order on a construction project or customer service and was essentially told yes. Quality of the products provided were pretty good I’d consider them commercial storefront rather than high end residential product as I was sold. But end of the day I’d never work with them again as they would rather throw a contract in your face and the sales guy and project manager hides behind the accounting department rather than do what’s right for a customer when there was clearly a mistake on whomever specked out the doors and I simply didn’t read every detail on a contract. And they were a month late on delivery. And the hardware didn’t fit the factory openings either.
Reply from Armored Impact Windows & Doors 2024.01.23
Dear Cameron, we're truly sorry to hear about your experience. Please reach out to our customer service for us to address your concern properly and work on a resolution.
James borden
United States | 2023.11.24
Exposed screws on the front windows I was disappointed with one aspect. I was told during the sales process that all the bolts would be covered, holding the window in. I’ve called twice now, and I’m waiting for covers to come for my front two windows, and the tightening of the screen two screens.
Reply from Armored Impact Windows & Doors 2023.11.24
Dear James, we're sorry to hear about your window cover issue. Please contact our customer service for immediate assistance. We appreciate your patience and understanding.
Matt and crew were fantastic
Reply from Armored Impact Windows & Doors 2023.10.27
Dear Robert, We're thrilled to hear that Matt and the team were able to impress you! Thank you for your kind feedback. Best regards.
Junie Destine
Junie Destine
2023.04.18
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Best crew I ever worked with.
Reply from Armored Impact Windows & Doors 2023.05.14
Thank you for your kind words, Junie. We are grateful for the opportunity to work with you and provide the best service possible. We're happy to hear that our team did a great job on your installation. Thank you for taking the time to share your experience with us!
EZ
EZ
2023.02.03
Positive
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Quality
Responsiveness
Value
Armored Impact Windows was so amazing to work with. They did such a beautiful job, were honest, respectful, professional throughout the entire process. I couldnt be happier with the work they did. Everyone on the project was incredible and I would like to give a big thank you to the project manager Marcos who was just a complete pleasure to work with. He was calm and understanding, trusting and helpful. He is a very good person through and through. I highly recommend using this company and cant imagine going to anyone else. Thank you for the beautiful job you guys have done. Wishing you all the success in the world.
Reply from Armored Impact Windows & Doors 2023.05.14
Thank you so much for taking the time to leave us such a heartfelt review. We're thrilled to hear that you had such a positive experience with our team and that you're so happy with the work we did. It was an absolute pleasure working with you as well and we're grateful for the opportunity. We'll be sure to pass along your kind words to Marcos and the rest of our team. Thank you again for choosing Armored Impact Windows, and we wish you all the best!
Gisele Bwaite
Gisele Bwaite
2022.11.01
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Very professional and on time! Great experience, the installation was easy, the installers very organized, clean, quick and well done! Thank you!
Reply from Armored Impact Windows & Doors 2023.05.14
We're so glad to hear that you had a great experience with Armored Impact Windows! It's wonderful to hear that our team was able to meet your expectations and provide you with such a positive experience. We know that having work done on your home can be stressful, so we do everything we can to make the process as easy and stress-free as possible. Thank you so much for choosing Armored Impact Windows and for taking the time to share your feedback.
April Hankins
April Hankins
2022.10.31
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Leo , Melanay, and Matthew are wonderful to work with. The were in constant contact with me in regards to the process as well as progress. This company is run extremely well. They are on top of everything especially with the installation. The installation crew is very very professional and the finished work is FANTASTIC. I would only recommend this company, they know how to work the American Way, ethics and quality. Thank you Armored Impact , I love my new windows!
Reply from Armored Impact Windows & Doors 2023.05.14
Thank you so much for taking the time to write such a thoughtful review! We're thrilled to hear that you had such a positive experience with our team and that your new windows turned out fantastic. Leo, Melanay, and Matthew are all exceptional team members and we're glad to hear that their hard work and dedication didn't go unnoticed. We pride ourselves on running a tight ship here at Armored Impact Windows and we're grateful for your recognition of our ethics and quality.
Jason J
Jason J
2022.10.28
Really great company. Larry the sales guy was awesome. Very good prices. Materials took maybe 4-6 months but they were up front about that so it was expected. Installation 2 days for an entire house. Just very good from start to finish.
Reply from Armored Impact Windows & Doors 2023.07.23
Thank you for your honest review and for choosing our company, Jason! We're glad to hear that Larry provided excellent service and that you were satisfied with the prices. We appreciate your patience with the materials and are happy that the installation only took 2 days. We are glad to be apart of the Palm Beach County community and providing quality impact windows and doors.
Barbara Comer
Barbara Comer
2022.08.29
Critical
Professionalism
if you don't mind a huge cleanup plus they don't clean their own windows, you might be happy. I also ordered sliding glass door to be installed and that just went by the way of the dodo bird. Never heard another word from them.
Fred S
Fred S
2022.08.16
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
My wife and I are very happy we contracted with Amored Impact Windows & Doors. Everyone we spoke with who represented the company was very friendly, helpful, responsive, and responsible. Leo Rivas, the owner comunicated really well with us. He kept in touch from beginning to end and made sure we were happy with the results. He took on our punch list with enthusiasm, and quickly finished out our project. Both he and Matthew Nelson, operations manager, valued our time by being efficient with scheduling so there was minimal disruption to our daily routine. There was also excellent coordination with the city's building department. We love our new windows and doors and appreciate the new level of safety they will provide for us. We highly recommend Amored Impact Windows & Doors.
Reply from Armored Impact Windows & Doors 2023.07.23
Thank you, Fred! We are delighted to hear that you and your wife are very happy with our services and that Leo and Matthew provided excellent communication and coordination throughout the process. We take great pride in serving our community in Broward, Palm Beach, St. Lucie and Martin county for our impact window and door services and products. We appreciate your recommendation and are glad that you love your new windows and doors for the added safety they provide.
Matthew Nelson
Matthew Nelson
2022.05.20
recommends
Extremely Professional, knowledgeable and top quality window & door installation! Walked us thru the entire process. Highly recommend!! 5 ⭐️⭐️⭐️⭐️⭐️
Nancy R
Nancy R
2022.05.03
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
I had my old jalousie front window replaced with a hurricane impact window. George, the salesman, was on time and knowledgeable. The owner, Leo, is involved in the entire process. From his visit to installation and inspection, it took almost 12 weeks but well worth it! The windows are well made and the sliders smoothly open and close. There is a nice tint on them as well so your furniture won't be faded. The 3 installers were timely and were amazing workers. They never took a break the entire day! When it is time for the inspection, Leo is there w/the inspector. I highly recommend this company from start to finish, so professional. A++++
Reply from Armored Impact Windows & Doors 2023.07.23
Thank you Nancy for your wonderful review! We're thrilled to hear that you had a positive experience with our company. We appreciate your recommendation and are glad to hear that you found our team to be professional and knowledgeable. Thanks for using us for your hurricane impact window project replacing old windows with picture/fixed windows.
Eric Golinko
Eric Golinko
2022.05.03
Positive
Professionalism
Responsiveness
These are your guys. Professional and provided great work. Our family is really pleased with our new windows and doors, could not recommend enough.
Reply from Armored Impact Windows & Doors 2022.05.03
Thank you Mr. Golinko!
Bryan Ruh
Bryan Ruh
2022.03.24
Positive
Professionalism
Quality
My wife and I just had hurricane doors and windows installed and we couldn't be happier. Bernardo and his crew did an excellent job. From the second they started I could tell they were gonna do a great job.. I would recommend them to everybody
Reply from Armored Impact Windows & Doors 2023.07.23
Thank you Bryan! We're thrilled to hear that you and your wife are happy with the installation of your hurricane doors and windows. We appreciate your recommendation and will continue to provide excellent service to all our customers. Check our our referral program to get a $200 gift card. www.armoredimpact.com/referral-program
c d
c d
2022.02.06
I spoke to several companies before deciding on Armored. They were very detail oriented and made me feel comfortable not only with the product options but showed me pictures of previous installations so I knew what to expect. The installation went smoothly , the work was excellent , clean and I’m so happy when I pull up to my house. It made a huge difference to its appearance. Thanks George.
Reply from Armored Impact Windows & Doors 2023.07.23
Thank you, c d, for choosing Armored and for your positive feedback! We're thrilled to hear that you had a great experience with our detail-oriented team and that you're happy with the installation. Your satisfaction is our top priority! We enjoyed being your service provider for all your impact windows and custom impact door project.
Kathy
Kathy
2021.11.22
Positive
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Punctuality
Quality
Responsiveness
Value
We couldn't be happier with our results from Armored Impact Windows & Doors. We initially sought them out in 2019 by recommendation of a friend, but I ended up moving abroad and didn't get around to doing the project until this year. To our great surprise, our quote this year was lower thanks to their continued success and being able to order larger quantities of supplies, providing a better price overall to the customer. After the city's permits were all approved, the project got started right away, and ALL of the staff were incredibly diligent, efficiently, responsible, and respectful of our items and the property. All of our belongings were covered and protected, and our entire house was done in just about 4 days total (we had 9 windows, 1 front door, 1 garage door, and 1 glass sliding door). At the same time as this was being worked on, we also had our roof being re-done, and the team from Armored was great at managing the space and relationship with the roof contractors so that everything went smoothly on both sides. We are SO happy with our new windows, they did everything in record time and with the utmost professionalism. Highly recommend working with Leo and his whole team!!
Reply from Armored Impact Windows & Doors 2023.07.23
Thank you so much for your amazing review, Kathy! We're thrilled to hear that you had such a positive experience with our team at Armored Impact Windows & Doors. It's wonderful to know that our staff provided diligent and efficient service while respecting your property. We appreciate your recommendation and hope you enjoy your new hurricane impact windows!
Harold Matzner
Harold Matzner
2021.10.26
We purchased Hurricane Windows and Doors for our entire home. Leo from Armored was always available, and kept us informed about our delivery and then the installation. Everything went perfectly. The best part is the doors all work so perfectly, and open effortlessly. We recommended to 2 of our friends/neighbors and they were as happy as we were.
Reply from Armored Impact Windows & Doors 2023.07.23
Hi Harold, thank you so much for your amazing review! We're thrilled to hear that Leo provided you with excellent service, and that your Hurricane Windows and Doors are working perfectly. We appreciate your recommendations to your friends and neighbors, and hope to assist them as well.