Arbor Wellness Reviews

Morgan White 2025.12.03

     

I was in arbor from late May to late June. My experience here was okay. My biggest grievance is that I was under the impression the whole time and well after my visit that I was in network and nobody at any point ever told me I was out of network. I had to call my insurance when I got my bill to figure out why it was $9,000 when they were supposedly in network. They need to be upfront about billing and coverage because I would not have gone here had I known it was out of network because of the cost. The therapists are pretty good and the provider actually listens to you and you have a say in your treatment. Groups are every day from 9am to 4:30 pm and meals are provided. You are expected to stay minimum 30 days or longer if your discharge date would fall on a weekend because they don’t discharge on weekends. They have regular smoke breaks and some nice amenities and it did help stabilize me. You can make phone calls twice a week for 15 minutes each time. That time is scheduled. You get to have an individual therapy session once weekly and they do family sessions too once weekly.

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A JCS 2025.09.06

     

Culture of Work Environment The primary concern stems from operational inefficiencies and leadership shortcomings within the Leadership department, which fosters a negative and unproductive work environment. The newly promoted administrative staff lacks experience and exhibits unprofessional conduct, including a preference for impersonal communication and condescending interactions with senior staff, eroding trust and hindering teamwork. This situation is further compounded by HR's inability to address these fundamental issues effectively. The substandard training provided to nursing staff raises serious concerns regarding client safety and care quality. The organizational culture appears to be characterized by favoritism, rewarding those who accept unsustainable workloads and silencing dissenting voices. This creates a climate of fear, discouraging constructive feedback and inhibiting necessary organizational improvements. The lack of responsiveness from Human Resources to employee concerns exacerbates this sense of vulnerability. The cumulative effect of these challenges is a pervasive sense of instability and insecurity among employees. The lack of management support, inadequate training, and excessive workloads are leading to significant work-life imbalance and impacting overall employee well-being. It is disappointing that the company fails to address these issues, despite its potential to excel in supporting its staff. Advice to Management: Take a close look at your staff and the individuals you recruit to represent administration and reflect the company's existing culture. A college degree is advantageous, but leadership skills, mannerisms, and respect are traits that cannot be taught.

Date of experience: 06 August, 2025

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Kyle Barth (Abrogation Ministries) 2025.08.20

     

Pretty good. Could have been a little more intensive. Felt safe and cared for and a good place to stabilize.

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Regina Ryan 2025.08.19

     

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Sarah Thomson 2025.08.12

     

Workplace culture The prevailing culture of poor leadership, inadequate communication, and favoritism, coupled with the Director of Operations' & Administration as a whole ineffective management, cultivates a toxic work environment. Inadequate training, deteriorating morale, and a fear-ridden atmosphere, exacerbated by HR's lack of responsiveness, imperil employee well-being, client service, and operational stability. Immediate intervention and systemic reforms are crucial to resolve these critical issues and revive a healthy, productive work environment.

Date of experience: 05 August, 2025

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Bennet 2025.07.05

     

TLDR: If you’re serious about mental health recovery in a crisis, I wouldn’t go here. If you want a higher-end mental relaxation resort to refocus, I think you’ll be happy. Initially my family and I called Arbor wellness on the 21st of April and it took them a few days for an initial call back. After speaking to whom I believe was named either Tom or Paul, we scheduled to tour the facility the following week. We spoke for quite a while with him, explaining our situation and trying to figure out if it was the right fit so we could avoid spending more wasted time and effort during a crisis. We were assured that the person we spoke with (Tom/Paul) would meet us for the tour on the 30th so everything could be coordinated. When we arrived, we were told he was in the other office building and would not be joining us. So we got a tour from someone else and she was nice enough. We had to go through all the criteria of our complex situation once again and got very different answers. We kept requesting to speak with who was initially supposed to come join us for the admission, but they never did that. I believe it was lunch break or his day off. We offered to spend the week paying out of pocket simply so they could focus enough on us personally and transfer us to the right facility, but that didn’t seem to be an option (maybe it’s considered a statistical failure if they do so or some type of fraud). At one point someone knocked during our closed door admission appointment and the female facilitator, who clearly had been given a very dropped ball and didn’t have the expertise to help, opened the door and asked if it was important because “she was with a potential client”. I’ll never forget those words, not a patient, a client. I found those words so chilling that they are still cemented in my memory. They said they would provide information on other facilities and reach out with resources. They never did of course. I know it’s a newer facility that is finding its legs, and maybe they’ll get their act together. But our experience showed us that there does not seem to be follow up care or individual interest; it felt more like a where rich people go to relax and pretend they work on themselves.

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Jonah Gilbertson 2025.06.19

     

The therapists were great, it was a nice break from everything to just take time to process and have community with people when isolated

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Rich Osburn 2025.05.27

     

If you are in need of lasting MH help, there are better options out there. Don’t be misguided by the visual aesthetics. It’s a facade. There are far better options available with a better alignment of client agency and continuum of care. Every client should have a voice in all steps across all levels of their care, and there are companies that follow that philosophy and practice. This company falls short in that regard, and I know this company well. Just do your homework and get the help you deserve. I hope this helps.

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Terrence Doyle 2025.05.19

     

My whole experience was positive except for they need more structure for the groups especially on the weedend and management need to listen and follow thru with suggestions.

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John 2025.05.12

     

I completed the program and was very satisfied. I left a completely different person. Arbor didn't solve my problems but they did give me tools to further my progress.

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Elliot Swatik 2025.05.12

     

I had a decent time here. I was only here for two weeks because of personal reasons but my time here I felt was beneficial and I enjoyed my time here. There are a few complaints though that I wish they could work on especially because it’d make the experience a lot better for others; during the weekends they have different facilitators run the groups and you basically do nothing all weekend. The first weekend I was there we just did random self care like read or journal and talk for an hour straight. The second and last weekend I was there we drew birds and did nothing as well. It seems like they can’t find anyone to work weekends so they have people who don’t really have much experience work the weekends and that’s what goes on. It’s kind of nice to have a chill day for the weekends but at the same time it could be a lot more beneficial if we had actual therapists working on the weekends. Another complaint was there was someone in the facility that was a patient that caused a lot of issues but they did absolutely nothing to resolve any of the issues they were causing. This caused a lot of distress among other patients but it seemed like the staff couldn’t care less. The patient was leaving though during the same week I left so hopefully it’ll resolve a lot of the issues that happened. The facility also had a large ant problem that seemed to be not taken seriously and they were everywhere. Primarily in the theater but also other places within the facility. I did see an exterminator one day but they seemed to have not really done anything to permanently fix the issue. The food is also severely lacking in quality- I would think a place branded like Arbor is as well as expensive as the place is would have better quality food but the food was mediocre at best and was the quality of hospital food.

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Andrew Spenner 2025.05.12

     

Savannah is the best therapist. She is attentive and super insightful. All the staff are wonderful.

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Reply from Arbor Wellness 2025.05.12

Thank you so much for your kind words! We’re thrilled to hear that Savannah has made such a positive impact on your experience—she truly is an incredible therapist. We’re also grateful for your recognition of our entire team. Providing compassionate and insightful care is what we strive for every day at Arbor Wellness. Wishing you continued success on your journey!

Roy Edward McGinty 2025.05.06

     

Arbor is the best in Middle TN. Their philosophy that healing is a journey, not to be defined by failure or success, but a process focused on overall wellness and self-respect is a direct reflection of their staff and providers. Always will recommend AW!

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Reply from Arbor Wellness 2025.05.06

Thank you for your kind words, Roy! We are grateful for your recommendation and proud to serve middle TN!

Lori Turner 2025.04.30

     

Coming to Arbor Wellness was a great experience for me. My therapist, Abby, was amazing. She is well educated, kind, and helps make a realistic plan for your progress. Angela is a rockstar- at her job and in life. I will miss her sweet hellos and her checking in on me. (Love you, Angela) Mishell is a kick ass nurse. I appreciate everything she’s done for me. She is a veteran at her job and is brilliant. Brian is also a fantastic nurse. His compassion for every client does not go unnoticed. Eva, she was awesome. Smart, kind, and funny. (Hello Kitty buddies!). All of the kitchen staff is considerate of dietary needs, create excellent meals, and are passionate about their jobs. Thank you for feeding me so much. I will miss the hash browns. Matthew was my favorite group facilitator. He is a bright light, incredibly smart, and compassionate. Lastly, Roxanne, my case manager is amazing. She did everything I needed to set me up for success when I go back home. Thank you, Arbor Wellness. I won’t be back (hopefully), but if I need somewhere to go I will drive the 9 hours back there in a heartbeat.

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Reply from Arbor Wellness 2024.12.06

Thank you for your review, Lori! We are grateful for your feedback and always here for you! (We also love the hashbrowns, too!)

Taylor Ross 2025.04.28

     

Amazing night and day BHT’s. The group facilitators are phenomenal as well!

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Noel LeBeau 2025.04.23

     

Amazing staff! Beautiful Facility! I've trusted Arbor with a few friends care & they have been incredible to work with!

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David Hawkins 2025.04.11

     

Great

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Raeann Gilbert 2025.04.10

     

They change prescriptions on clients without consulting them. I DO NOT recommend them. Staff turnover is horrible. Five people left within the two weeks that I was there . Kind of makes you wonder about how they're running things.

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Katy Whittemore 2025.04.03

     

I loved my therapist and the food! Most of the staff were friendly. Some not so much. My main complaint was the group therapy classes. Each day we would rotate between the same couple of facilitators and half the time they didn’t even have anything planned and would ask us what we wanted to do or play games. The topics were always very surface level like setting boundaries, active listening, job interview tips. Stuff like that and this is 7 days a week from 9am-5:30pm while you’re there. Most of the time you just get a handout and read over it. Since I didn’t find the group therapy helpful and you only have 1 session a week with your personal therapist, I decided to leave after 18 days. Overall, if you just need to get away from life for a bit, I do recommend this place. I do wish they would do something to better the group therapy classes though.

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Jodi Long 2025.03.31

     

I had a very good experience here. Everyone was super helpful. I would recommend it to anyone who is dealing with anything and needs help.

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Reply from Arbor Wellness 2025.04.01

Thank you for your review, Jodi!