Verified Company
I never have experienced such terrible office experience. My mother had eye surgery. A week later she had high pressure in her eye and her head hurt. Dr. Dean saw her right away in Miramar office. My mom had another appointment at Office behind Galleria Mall. It was fo one o’clock. I called their number to say my mom was having high pressure in her eye could I come early. They said yes to me. I drove to Galleria location. I said as I wheeled my 93 year old mom in pain. Hi, I was told to come now instead of 1:00. The young woman said no. You have a appointment at one. You have to wait till 1:00. Two hours. I said my mother is in pain. She has high pressure in her eye. She said no. I asked for Manager. She said she is not here. I said what is her name. She said we don’t give out names. I said to her co worker that this woman’s is acting crazy. Then she said in front of all the patients she has her trash on the counter. I said ths trash is my moms eye drops. I started crying. My mom cut her hand on wheel chair. Blood fell on floor. The young girl got a mop and in front of me and patients and said this is discussing. Finally they came out from back to help us •. My moms pressure in her eye was 65 and 45 in other. They immediately gave her medicine to relieve the pressure. I was overwhelmed. The staff in back were so helpful. This young lady does not belong working at the front desk. She has no compassion. I will never go back. I said to her when I left. You will loose your job over this. I sent complaint. They called back. They never returned 3 phone calls or a text to them.
