We were there Saturday, and by Monday night my kid is sick with a fever of 103, as well as myself and my husband is showing signs too. We washed our hands and even used my hand sanitizer often, as to not get sick, yet here we are.
To be brief, toys felt as if they haven't been sanitized as often as they should be. Especially with animal cages that have poop piled up in them, or the hissing cockroaches having a dead rotting one in plan view, and a bird cage where poop is on the outer edges where a child could easily touch it & then transfer the germs to the toys or other surfaces.
It's concerning to see the cages in the state that they were, that the animals were sleeping in their own feces. They should be cleaned every morning or at the end of every shift as to not have a few days worth of poop in them. Then to factor in curious new humans that have access to be near them- even though you have to ask a staff member to touch said animals and parents •should• be making sure their children aren't touching the cages. Yet there were plenty who weren't and some parents aren't hygiene oriented if you know what I mean. For goodness sake, I saw a mother saying let me find (fake name) Charles something to chew on, then proceeded giving a ball to her 4-6 month old as a chew toy from off the ground that had been obviously played with by multiple children. Then putting it back there any kid could play with it, instead of the sanitizing bucket they have near the entrance.
All I have left to say is, things should be sanitized daily if not twice daily due to the animals within the building and not feel as if they have some layer of ick on them. Their toys were quite nice, Montessori vibes that were engaging not only for kids but parents could help their children play as well or even read to them with numerous book options. Just do better in sanitizing yall things please, no one should leave feeling as if their kid is going to be sick and it actually happening.
Reply from MHK Play Studio
2025.01.28
Hi Micaela, Thank you for sharing your feedback. We're truly sorry to hear about your concerns regarding cleanliness during your visit to MHK Play Studio. We take cleanliness very seriously, and we want to assure you that we have strict daily cleaning procedures in place for both our play materials and animals. Our team thoroughly sanitizes all play surfaces and equipment multiple times throughout the day, ensuring that everything is fresh and hygienic. Additionally, our animals are carefully maintained and cleaned to ensure they remain healthy and well-cared-for.
We value your input and are continuously working to improve the experience for all our guests. If you have any further concerns or suggestions, please don't hesitate to reach out.
Thank you again for bringing this to our attention.
Best regards,
The MHK Play Studio Team
We value your input and are continuously working to improve the experience for all our guests. If you have any further concerns or suggestions, please don't hesitate to reach out.
Thank you again for bringing this to our attention.
Best regards,
The MHK Play Studio Team