BEWARE of this company they will tell you that a great story on the way home but as soon as you sign contract be ready for long waits on phone making claim and long wait on technician coming out!! They advised me before signing contract that I could cancel at any time but didnt advise once I put a claim I cannot cancel until whatever payout amount on claim is Paid pack to them through monthly bill!! DO NOT recommend
THE WORST!! Rip off..After having /paying for nearly a year..Needed their service for several things in past couple months..The 1st thing they do is charge you 100.00 - Deducted directly out of your account- For service technician...THEN they notify you they cannot locate a provider in your area; but you can try to find one on your own..(Problem was already known) ...This didn't happen once but twice!..Both times even after I located service person myself..And being guaranteed things would be taken care of. Paid almost 1000.00 out of pocket- Then told it wasn't covered by policy...2nd time, they cancelled appt w/ serviceman after charging me 100.00 again...Requiring him to find a problem that didn't exist...Can't tell you how many phone calls/emails from them..Can never talk to a supervisor or person above call rep- NEVER- THIS COMPANY IS A RIP OFF---- STAY AWAY- YOU WILL REGRET DEALING W/ THEM.
I paid a deductible for an electrical contractor for an outlet behind my dryer. However the electrical contractor diagnosed the issue as my dryer. I then called ARW's customer service for a Dryer contractor to be dispatched and subsequently paid the deductible for the service request. After his diagnostic he ordered Sensor Parts, however once he installed the parts and the dryer was still inoperable he concluded I needed to replace the dryer. ARW replaced the dryer unit. Upon delivery of the new dryer unit it would not power-up, the Home Depot contractor stated the issue was the electrical outlet and advised me to contact ARW for an electrician. After contacting ARW's claims department I was informed that I would be required to pay the deductible again to submit an electrical claim. I filed a Claims Review and ARW requested i send in the receipt for the new dryer that was purchased as verification before sending an electrician (again) w/o paying another ded. After sending proof of dryer purchase, I was told by Taijoughn in claims review that I would need to pay another deductible if I wanted an electrician contractor to be dispatched.
Initial salesman was deceptive. Used term repair or replace items numerous times. When they were needed it took 13 days for them to decide to offer a "buyout" for a small amount of money, not enough for a replacement. When I said I wanted to contest their "offer"" and send them the receipt for what I paid for the dishwasher I never heard back from them and had to call them back. Then it took a month for them to send me a check.
When I bought this warranty, I asked the representative if the drop and spill protection covered my Xboxes. Because my kids carry them back and forth between rooms, they assured me it was covered. When I tried to file a claim 10 months later, they said it wasn't covered. I escalated the call to management, and management listened to my original call. They said yes, I was informed that they would be covered but it was up to me to read the terms and conditions and cancel within thirty days if it wasn't up to my standards. So, basically, they told me, yes, they knew their representative lied to me, but I wasn't getting my money back. I tried to read the terms and conditions on their website, but I couldn't; it lets you log in, and when you look under coverage, it just lists items that are covered, not the coverage for the items. This company is scamming people out of money. Had I known they were lying to me, I would have used the money I spent on the warranty and just bought a new Xbox. I will never buy another warranty like this again, and I don't suggest anyone else does either. I was scammed out of my money!
Never had to file a claim and decided to cancel the warranty service. First cancelation was with a representative and was assured the warranty had been canceled in 11/21/24. I continued to recieve phone calls stating the bill had not been paid. Received a call again this morning again and politely told the lady the policy had been canceled, she said it had not been canceled, so I asked again why they can not see that it was canceled? She than began to almost argue with me about keeping the policy. When I told her that is not what I desired and the policy was already canceled, she abruptly hung up. I then called back to once again request documentation for my records showing it was canceled. Needless to say the representative said she showed no cancelation. This representative assured me it has now been canceled but once again they do not provide any documentation, email, reference number to assure it has been done. I can receive an email showing my payment is due so I do not understand why it is not the same verifying that you are no longer using their services. I hope my cancelation today has been documented correctly. I think a better business practice would be to provide your customers with documentation for their records verifying that a change has been made to the account.
This is the worst home warranty company ever. Not only is it over priced $80 a month. But co-pay $125 which was not explained in the beginning. Then I tried to cancel after only 2 months and did not even use there service and they tried to change me $700. When I did use it they sent someone that didn't know what he was doing. I had to call them to send a different technician. I've text to cancel again because I'm not happy with there service but not because I have used there service they are telling me they are now going to charge me to recover the money they have lost. It's been 2 weeks I am still waiting on the check they were supposed to send me for my washing machine that could not be fixed. I will probably never see it. This is such a terrible company. How can they keep doing this to people and getting away with it. Does this company think they can just take our money for nothing.
We put in a claim on Monday morning about our furnace not working the person we spoke to said it was put under an urgent matter. AWR put is in contact with motili later that day, motili told us that there was no urgent matter label on it and the guy we were talking to from *** heard the whole conversation and was unsure why the claim label was not put under an urgent matter. I made it clear numerous times with both parties that we did not want to be played with on this specific matter and how important it was for a technician to come ASAP. 1. Because 2 people in the household are neurodivergent as in they both have autism I made it very clear to both parties that we can't go to a hotel room because it would be completely unstable for them and a nightmare for everyone else in the family.2. We have a senior living in the household 3. 3 of the residents have asthma and can't live in cold conditions I made this VERY CLEAR ABOUT 4 different times on Monday. Motili the dispatch company *** home hired said they would get a technician to come out on Tuesday, as Tuesday came we had not gotten a half hour notice call from the technician and motili told us that we were not going to and that was after I had to call 3 times to ask if someone was going to come over. *** did not answer any of the calls later that day and never told us that a technician was not able to come yesterday until this morning. It's evident that this will take your money so easily every single month year by year but the second a person needs urgent help that they don't care about their customers. Especially when they are dealing with the ones with autism or the elderly it is clear they they have nothing but neglect that group of people and I hope this company and everyone that contracts them is well aware
I have been with ARW for many years. Thus far I haven’t had any major problems with them. I’ve had to fix my stove, garage, A/C, and microwave. It took several months to get the microwave to me (in all fairness this was during the pandemic). They couldn’t find so they replaced it. I have been happy with service, just hope they increase the co-pay anytime soon. In this economy the prices increased; however, our salaries remained the same, no increase on that end. I would recommend ARW. Linda H, Memphis, TN
I wanted to leave a no star review! I cannot begin to describe my frustration..... we purchased our house on 1/31/24, on 2/1/24 our furnace was unspected. We were told to buy a new filter which we did in February. Our house was built in the 80's. In march, we started to smell a burning smell and could hear loud noices on the other side of the wall. We immediately turned off the furnace and it has been off since March. We filed a claim with ARW in Oct. It was inspected and reported that the new filter was dirty and the 20+ year old motor needed to be replaced. The claim was denied because the filter was dirty and we were told we had not maintained the furnace in the past. We ran the furnace from 1/31/24 until the motor went out 3/2024. I cannot get refunded on my claim or policy and no supervisor is available to talk with or call me back. Do not purchase a home warranty from this company.
I purchased an ARW policy on November 1, 2024, but after reading reviews that indicated the coverage is limited to $5,000 per year, I decided to cancel on November 4. When I requested a refund, the representative suggested I give the policy a try to avoid the hassle of obtaining a refund. When that didn't resolve my concerns, he informed me that my case would need to be escalated, and someone would call me back within 24 to 48 hours.I called again and spoke with another representative, who confirmed that my policy was canceled and that my refund was being processed. However, after not receiving my refund by November 20, I reached out again, only to be told that I would have to wait until December 1 before the refund process could begin.I would not recommend using ARW. I previously had *** and decided to switch to ARW for the lower cost, but that turned out to be a regrettable decision.
I am writing to file a formal complaint against ARW Home, a home appliance warranty company, regarding their unethical and dishonest practices that have caused significant financial and emotional distress to my elderly parents, Husband (81 years old) and Female (75 years old). They are on a fixed income and paid over $600 for a one-year warranty plan, only to have their claim for a replacement refrigerator wrongfully denied. The following outlines the issues we have faced: Unauthorized Policy Renewal: Despite explicitly requesting not to be placed on automatic renewal, ARW used their credit card information to renew the policy without consent. When we discovered this, we were told it was too late to cancel, and the cancellation fees were prohibitively expensive. This coercive practice forced us to keep the policy against our wishes. Delayed and Inadequate Service: When the refrigerator stopped working, ARW arranged for a repair technician who could not schedule a visit for three weeks. After repeated complaints, we were advised to find our own service provider. We paid TEKNO, a local repair company, a non-refundable $150 service fee. TEKNO determined that the refrigerator required two parts for repair (the ice maker and water dispenser), but these parts were no longer manufactured. They advised us to purchase a new refrigerator. Failure to Reimburse: We purchased a new refrigerator from Lowe’s and submitted all required documentation to ARW, including the TEKNO service report, proof that parts were unavailable, and the receipt for the new refrigerator. ARW repeatedly claimed they did not receive the paperwork, prompting us to resend it multiple times. Despite our persistence, ARW ultimately denied the claim, citing a power surge as the cause of the damage. False Statements and Lack of Accountability: ARW stated that TEKNO technician Jenny attributed the issue to a power surge. However, Jenny categorically denies making this statement and confirmed that there was no evidence of a power surge. When confronted, ARW claimed they would review recorded phone calls but failed to follow through. This misrepresentation is a blatant attempt to avoid honoring their obligations. As an elderly couple on a fixed income, my parents placed their trust in ARW to provide reliable coverage for essential appliances. Instead, they have been subjected to financial loss, stress, and deceit. ARW’s actions reflect a pattern of predatory practices that demand immediate investigation and accountability.
I am writing to file a formal complaint against ARW Home, a home appliance warranty company, regarding their unethical and dishonest practices that have caused significant financial and emotional distress to my elderly parents, Husband (81 years old) and Wife (75 years old). They are on a fixed income and paid over $600 for a one-year warranty plan, only to have their claim for a replacement refrigerator wrongfully denied.
The following outlines the issues we have faced:
Unauthorized Policy Renewal: Despite explicitly requesting not to be placed on automatic renewal, ARW used their credit card information to renew the policy without consent. When we discovered this, we were told it was too late to cancel, and the cancellation fees were prohibitively expensive. This coercive practice forced us to keep the policy against our wishes.
Delayed and Inadequate Service: When the refrigerator stopped working, ARW arranged for a repair technician who could not schedule a visit for three weeks. After repeated complaints, we were advised to find our own service provider. We paid TEKNO, a local repair company, a non-refundable $150 service fee. TEKNO determined that the refrigerator required two parts for repair (the ice maker and water dispenser), but these parts were no longer manufactured. They advised us to purchase a new refrigerator.
Failure to Reimburse: We purchased a new refrigerator from Lowe's and submitted all required documentation to ARW, including the TEKNO service report, proof that parts were unavailable, and the receipt for the new refrigerator. ARW repeatedly claimed they did not receive the paperwork, prompting us to resend it multiple times. Despite our persistence, ARW ultimately denied the claim, citing a power surge as the cause of the damage.
False Statements and Lack of Accountability: ARW stated that TEKNO technician Jenny attributed the issue to a power surge. However, Jenny categorically denies making this statement and confirmed that there was no evidence of a power surge. When confronted, ARW claimed they would review recorded phone calls but failed to follow through. This misrepresentation is a blatant attempt to avoid honoring their obligations.
As an elderly couple on a fixed income, my parents placed their trust in ARW to provide reliable coverage for essential appliances. Instead, they have been subjected to financial loss, stress, and deceit. ARW's actions reflect a pattern of predatory practices that demand immediate investigation and accountability.
American Residential Warranty took 3 days or more to contact me about plumbing claim in a home I recently moved into, another week and a half and a complaint to BBB to contact me about an AC claim. An HVAC technician was sent out to address a blower motor I fixed not to address or inspect the AC unit. ARW tried to fraudulently charge me for this service by declining the service claim on the day the technician arrived. The experience with this home warranty is not pleasant. If you're not handy, and able to fix your own equipment, it will be a nightmare. My experience with ARW has not been great.
I purchased this agreement for my mother who is 92 years old. This was a big mistake. When you call in they always say you have a 15 min wait but answer 1 hour later. The 2 claims that have been filed they have provided POOR SERVICE. From sending contactors in rental cars and making no repairs but charging. Not fixing a ceiling fan but charging. They billed me another 949.99 without my authorization. They refused to cancel claiming my mother has to cancel, whom they have never talked to, but keeping charging my credit card. They make it as hard as possible to file a claim, send unreliable service technicians, and don't care about completing the service request.
My husband and I submitted a claim over a month ago telling them that our oven and stove trips the electrical circuit every time we use it. They sent out an appliance tech who said it was an electrical issue and we needed an electrician. After fighting with them (they wanted us to pay another $125 to file another claim even though we were telling them they never fixed the actual problem) they said they would send another person out.THEY SENT THE SAME APPLIANCE MAN AGAIN who made sure to put in his report this time that we require an electrician. We are still waiting. The appliance man's company said they submitted it a couple days ago but ARW are insisting they are still "waiting on the report." It has been over a month and we are unable to cook in our home!Today I called for yet another update and this lady asked me if I considered "using an extension cord to plug the stove into a different power outlet." This ARW lady literally told me to do something that would most likely burn down my home! An extension cord for an oven and stove!! Absolutely ridiculous and reckless. And plain idiotic.
Cannot begin to describe how amazing ************** was today. I have been dealing with a warranty company and their service provider (Performance electrical and Plumbing). The Performance plumber came to my house, looked at the issue, told me he didn't have a big enough snake and left to let the warranty (American Residential Warranty) know he needed their go-ahead. Days passed. I had to call Performance and was told by the man who answered the phone (who, it turns out was the plumber who had come out but he neglected to tell me this) that ARW had denied my claim, I didn't have enough money in my plan tho I have paid them $129 a month for a year now for coverage. After 12 days of getting the runaround from Performance Electrical AND ARW, and countless calls where again, no one had the decency to reach out though my front yard was covered in ****, I was told this morning ARW would be sending me a check for $58. The plumber had charged them almost $300 just to show up and tell me he needed a bigger snake then never call me again. Shaking today, at my wits end, I called Roto Rooter who I have used in the past but had remembered as being expensive. They were out within the hour. Their quote was less than Performance Electical's quote, plus it came with a warranty and free filming of our line if we needed it. **** cleared the problem in a few minutes. Right now he is cleaning up the p*** on the lawn with his shop vac, a service he offered me out of the goodness of his heart. After ten-plus days of one of the worst experiences I have ever had with a warranty company and with a plumber, *********** felt like the second coming.
When I first got them it was great, but now I'm trying to cancel.. One thing is I file a claim, because I toilet was back up it was the weekend.. I couldn't wait until Monday... I paid 500 dollars for Roto Rooter to come out.. So I called and requested to see if I could get my 125 back since no one came out and they said no, because I had file a claim to get my 500 back.. So I was out of 600 and something dollars ... I tried canceling the services and they told me I would have to pay close to 5000 dollars which is crazy if I cancel.. .Then I told them lower my plan which I seen on my account to the lowest plan 16.96. Now I'm seeing 39 dollars... Once my year is up I'm out...
I would strongly stay away from this company. Do not. Do not ever pay out-of-pocket for a warranty claim. They will not pay it back. Are I learned this the hard way. They will give you a run around for months with excuses. Horrible. Horrible, horrible.
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