Amara - Aesthetic Skin Clinic Reviews

I had my fourth and last Exion treatment with Amara on Wednesday this week - the first three were taken care of by Roisin, who was brilliant and gentle, and also always receptive to feedback and helpful with any concerns I had later. All the ladies in the clinic have always been warm and welcoming too. I was happy with the quality of the treatment and was looking forward to leaving a five-star review, but unfortunately feel compelled to take a star off because of how a genuine concern from my end was dealt with after my last treatment. Julie was assigned to administer my last treatment and on account of having had bruises on my skin after, I texted the clinic with my concerns and relevant photos (like I always did before, if there were any). Having been used to polite communication from Amara, it was a shock to receive a phone call from Julie where she was blatantly condescending. I don't take her tone and words personally because it was clear that she took my concern personally, which isn't on me. A basic customer concern had turned into her telling me that everything had already been outlined for me, I'd have to just be patient until my skin recovered and she has already told me all she could, assuming and claiming that I was unhappy because I had been used to a different aesthetician until then and most shocking of all -- how senior she is at the salon. She also went to the extent of asking me whether I had understood what she had said - I do not take that attitude from anyone, let alone someone I have paid to administer a service. She was so insistent on proving that she wasn't in the wrong that I wasn't even given a fair chance to speak - just had a load of her own assumptions thrown at me. When I highlighted this to her, she said that she called as soon as she saw my text and was trying to help by discussing my moisturising routine (which I have been aware of ever since I started getting the treatment). She also went on to tell me that she had discussed a product with me when I was in that I should really have been using since the beginning - because apparently my skin tone is more prone to hyperpigmentation post treatment - and also blamed my skin's reaction on me having had itchy eyes by saying it was because I had "hay fever" (which I never did) and high cortisol/stress levels. By the end, I felt like I was having to reassure her rather than her reassuring me. Phew. It was an exhausting conversation to have as a customer already stressed about my skin. She offered to have me go in to the clinic and put me under the lights to calm any redness if, in her words, "it would give me any peace of mind", but she kept denying the fact that it could be bruising (it most certainly is - I am not a professional aesthetician but I do know my skin better than anyone else), and also apologised "if" I felt a certain way. This whole interaction has quite obviously deterred me from returning. This is a shame, and irrespective, I maintain my stance - as already highlighted to the staff at the clinic - that my skin hasn't had this strong a reaction to the same treatment before. I think it's basic customer care etiquette to be receptive to feedback, and this was certainly not in line with the decorum and maturity expected of a staff member who claims to be so senior. Seniority also means nothing to me as I would be happier receiving better service and more respectful communication from someone who was newer. It was very disappointing that she had made it all about her, when none of it was. It's a pity that my last interaction with the clinic has left me with such a bitter taste in my mouth.

From the amazing reception to leaving the clinic, this was a 100% enjoyable experience. Kelly and Barbara on the reception are just pure joy, friendly, professional,and beyond welcoming. I had booked a hydra facial with Julie (more on that later) and a consultation with Dr Paul to discuss what I would like to have done. I was nervous and not sure what I would like to have done, also very nervous of been talked into treatment that I was not sure about. After a great informative chat with Dr Paul, I decided on profhilo as I was too nervous to go for Botox. I really respect that there was no pressure or hard sell. Just lots of good advice. Three months now and I am really happy with the profhilo, it has definitely moisturised my skin and evened out my skin tone. Hydra facial with Julie. This is one of my favourite treatments, the finish result is amazing skin, glowing clear complexion. Julie is a skin specialist, who educates you while working away with little gems of knowledge. I love going to the clinic not just for the facial, she is just the loveliest therapist and love the chats. Sorry for the long winded review, but I am so glad I came to the Amara clinic the whole team are simply amazing. So glad I found this place and very happy with the big improvement in my skin. Thank you Louise McCabe

Exceptional service! Thanks a million Dr Stephen!

Wonderful treatment as always, Julie is excellent and gives great advice. To me this is the best clinic is Dublin and would highly recommend it

Very impressive consultation with Dr Janelle Roisin has given me great advice and I will return for further treatment. Many thanks Bernie

absolutely excellent, start and Dr Paul are amazing and the results are also amazing thank you so much guys!!! Extremely happy with my results 5⭐️⭐️⭐️⭐️⭐️

I fly into Ireland especially for the services and the quality of products in this clinic but also for the expertise of the doctors there.Hands down best clinic in Ireland and would say Europe.

I’m so glad I chose Amara for my first filler treatment. Dr Paul is amazing at what he does. I’m thrilled with the results. He’s after taking a few years off my face! The results are very natural. I also had a fantastic hydrafacial with Barbara. My skin is still glowing a week later. I couldn’t recommend this place enough.

It was my first time to have any work done and was very nervous but my daughter is a client of Dr. Paul and encouraged me to go and to say I was made feel so relaxed and comfortable and felt I knew Dr Paul forever. Looking forward to seeing my results in a few weeks. Went today for top up of 2nd treatment was a quick painless and professional appointment fantastic staff as always thank you

Dr Stephen was such a gem made me feel so at ease and answered all my questions for my first treatment. All the staff were super welcoming and the clinic is beautiful ♥️

A wonderful experience. The clinic is so well run by Ronan and Siobhan is deeply knowledgable and professional. A five star experience.

Always a positive experience with Siobhan

Great environment, Amazing service & well deserved relax every time I visit! Well informed & knowledgeable insights to address any concerns helping you consciously focus on just what you want to achieve!

Amazing experience with Julie today for Emface treatment. IShe explained the whole procedure in advance and was with me and very reassuring every step of the way. My skin is glowing and healthy and I am really delighted with the treatment. Looking forward to my next visit.

Barbara was lovely, explained every detail about the hydrofacial treatment and made sure I was fine all the time. I’m very happy with the results

I’ve been coming to Amara clinic for about 13 years. Dr Paul is excellent. His face freezing machine makes the injectable’s really tolerable and he never over-treats any area so the results look natural but still effective. Great clinic.

As always Dr. Paul and team are amazing. Long time client. When I’m in Amara you know your in safe hands the experience and the knowledge is second to none. Thank you again Dr Paul for getting me wedding ready 😃

If you want to get a natural beauty enhancement , I would definitely recommend dr. Paul , he has very experienced and professional

I had a lovely treatment and Barbara was great