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I don't understand what happened to this place. Went from trusted health care professionals/advisors to negligent and careless. Literally waited 2 entire months to see an allergist in their office (at the advisory of the healthcare professional we saw in office), even received a call to confirm PAYMENT EXPECTATION 3 days prior to the appointment, just to learn 2 HOURS before our scheduled visit that my child can't be seen??? You had 60 days to come to that conclusion and give us the curtesy to seek other healthcare options to support my child's need. We get 2 hours' notice??? So insensitive. So unprofessional. So irresponsible. Highly upset. I can't recommend that kind of service to any parent.
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Absolutely terrible. I’ve been waiting a month to have both my kids records sent to a new pediatrician. Just to find out they only sent my sons not daughters. The staff is rude, Denise was rude, they put you on hold all the time for 10-15 mins on hand, you wait forever just to see the doctor who is always in a rush…..
Reply from Alzein Pediatrics
2025.07.08
Hello Colleen - We are so very sorry you are having this experience. Our Manager would like to take care of this personally. Can you please email her at Nwidlacki@alzeinpeds.com? Thank you so much and again, we apologize for this situation.
I loved this pediatrician back then, but their service has changed, and I feel their staff is the worst. I called because I needed the physical record for my daughter, and they told me they would email it, but they never did. I called again, and they said the same thing, but they never did, so I had to wait until the next appointment to get it.
A few days ago, I took my son because she was having hives. He has high allergies and has requested a letter from school since every time he got the hives; the school nurse called me to pick him up. The doctor asked the nurse to get the paperwork for me, and the front desk said they would email it, but they never did. I called the 111th office. She said she would message the person in charge and email me the letter, which she never did. I needed it before the end of school so they could have a plan done for him. I’m disappointed.
Reply from Alzein Pediatrics
2025.06.17
Hi Mari - We are deeply sorry for your experiences. Our Clinical Manager Nicole would like to resolve these issues personally. Can you please kindly email her at ndoyle@alzeinpeds.com? Again, we apologize for these issues.
I can't even be a new patient because their receptionists are constantly putting me on hold. Very difficult to get a hold of anyone
Reply from Alzein Pediatrics
2025.06.02
Hello! Can you please very kindly reach out to Nita at Nwidlacki@alzeinpeds.com? We would like to speak to you personally to get this resolved. Thank you so much!
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Nurse Nicole is the one and only reason my daughter loves going to the Dr . Nicole is so caring and gentle ! She is absolutely amazing! She always takes her time with her! And we wouldn’t know what to do without her!
Reply from Alzein Pediatrics
2024.11.05
Thank you so much, Nicki. We love Nicole!
Highly recommend Alzein practice. Nicole has been amazing to work with and always puts my kids interest first and foremost and helps us any way she can!! Dr Lee has been amazing to work with for my kids and truly cares for their wellbeing!
Reply from Alzein Pediatrics
2025.02.10
Thank you so much, Denise! We think Nicole and Dr. Lee are both rock stars and are so glad you do too!
Dr Alzein is simply the best. I had him as my pediatrician growing up and I'm so grateful that he is taking care of my son. The staff is excellent and quick. We never have any issues getting the care we need.
Reply from Alzein Pediatrics
2025.02.04
Thank you so much for your kind words, Kylee! Taking care of the children of our former patients is such a special kind of joy!
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Brianna was such a sweetheart when i called to say we were stuck in traffic and would be late . Took the stress away. The office staff was amd is wonderful kind patient and helpful.
Reply from Alzein Pediatrics
2024.12.10
Thank you so much, Lorie. We are so glad you have such a positive experience.
Scheduled an appointment a few weeks ago with Dr Alzein. Less than 24 hours before my appointment they cancel and can’t rebook me until next month.Seem like Dr Alzein doesn’t care about a patient that’s been with him 20+ years. Im switching my primary physician.
Reply from Alzein Pediatrics
2024.10.31
Hello Jacob - We are so sorry, but we cannot find any patient record matching your name or this circumstance. Can you please very kindly email Nicole at ndoyle@alzeinpeds.com so we can fix this situation asap?
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I can't say enough good things about the staff. Aimee and Nicole put my anxiety riddled 10yrs old at ease at every visit. Dr Alzein takes his time with each patient and truly cares. They have helped with my daughter's 504 plan and made sure she has the support she needs. We switched about 5 years ago and it was thr best decision. I can always get her in right away if need be. They have an urgent care that has great hours. It's a great practice with multiple locations.
Reply from Alzein Pediatrics
2024.10.18
Thank you so much, Kristin! We are so happy you are pleased with our care and with our professional staff. We are honored to care for your family!
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