Alumicenter Inc. Reviews

Alumicenter Inc. Reviews

4.6

Excellent - based on 58 reviews

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Reviews (58)
Cliff Willever
Cliff Willever
2024-02-23
I ordered a DYI carport roof kit. Awesome company to order from. Ivonne and Juan were awesome. The Kit was delivered on time and they were always available to answer questions. The video was great to review before installation. I would definitely order from them again. Cliff
Carl Perkins
Carl Perkins
2023-11-28
We had a fabulous experience with Alumicenter! They were friendly, knowledgeable and prompt. They also answered all of our questions with a friendly and pleasant attitude which is rare these days! We ordered a 10x40 DIY kit in September 2023, it was complete with all materials required for the job, and delivery was a few weeks earlier than expected. The materials were top notch, matched our existing screen cage and went together smoothly, even for a novice DIY’er. We would highly recommend this company to everyone and the only reason I gave them 5 stars is because there wasn’t a higher number. Thank you again for an amazing experience, it took our new pool and patio dream to the next level.
Reply from Alumicenter Inc. 2023-12-25
Thank you so much for your kind words, Carl! We are thrilled to hear that you had a fabulous experience with us at Alumicenter. It makes us happy to know that you found our team to be friendly, knowledgeable, and prompt. We pride ourselves on providing excellent customer service and we are glad that we were able to answer all of your questions with a friendly and pleasant attitude. We are also delighted to hear that our 10x40 DIY kit met your expectations and that the delivery was earlier than expected. We strive to provide top-notch materials that match our customers' needs. It's great to know that the materials went together smoothly, even for a novice DIY'er like yourself. Thank you for recommending our company, we truly appreciate it. We are sorry, but we cannot give a higher rating than 5 stars. Thank you once again for choosing Alumicenter for your new pool and patio dream. We look forward to serving you again in the future.
Javier Sabi
Javier Sabi
2023-09-13
This was the best choice, Alumicenter is a quick professional and very friendly place. they helped from the quote to the end of my installation. the videos and all the info they provided made getting the permits quick and easy, the step by step installation guide with videos made it so simple to install. the price was very reasonable and the delivery was quick. I give them 100 thumbs up.
Reply from Alumicenter Inc. 2023-12-25
Thank you, Javier, for your wonderful feedback! We are thrilled to hear that you had a great experience with us at Alumicenter Inc. We strive to provide quick, professional, and very friendly service to all our customers, and we are glad to hear that our assistance from the quote to the installation end was helpful to you. We are also happy that our videos and information made the permit process quick and easy for you, and that our step-by-step installation guide with videos made it so simple to install. We aim to offer reasonable prices and quick delivery, so it's fantastic to hear that you were satisfied. We greatly appreciate your support and give you 100 thumbs up in return!
Mike Polan
Mike Polan
2023-08-06
Purchased a Patio cover from Alumicenter and could not be happier. They do exactly what they say they are going to do, deliver on time and quality materials. GREAT COMPANY and PRODUCTS.
Reply from Alumicenter Inc. 2023-12-25
Hi Mike, thank you so much for your kind words! We're thrilled to hear that you are satisfied with your patio cover purchase from Alumicenter. Customer satisfaction is our top priority, and we always strive to deliver on our promises and provide high-quality materials. We really appreciate your support and hope you enjoy your patio cover for many years to come!
Wisly M
Wisly M
2023-08-05
Very nice kit I installed it myself, I called for support but. There was none, make sure you are able to figure it out by yourself, if you are going to do it, I called for support they Said someone was going to call me back and never, I had to figure out. But it is nice when it is done very solid everything fits perfectly and everything you need to complete the work.
Reply from Alumicenter Inc. 2023-12-25
Dear Wisly M, We appreciate your positive feedback on our product. We apologize for the inconvenience you experienced in terms of customer support. We strive to improve our services and ensure better assistance in the future. Nevertheless, we are glad to hear that you were able to complete the installation successfully and that you are satisfied with the end result. Thank you for choosing Alumicenter Inc. for your project.
Kayla Breeden
Kayla Breeden
2023-05-13
Disappointed in their customer service post construction. I would not recommend them to family and friends. They install aluminum roofs but do not do repairs to the roofs they install. They also cannot tell me who manufactured my panels. Edit: thank you for responding. I did call and when informed you no longer do repairs, I asked for a referral and was told that the lady doesn’t give referrals because she’s done that in the past and it didn’t work out well for her.
Reply from Alumicenter Inc. 2023-05-13
Kayla, we service all our installations that are under the 1 year warranty period. After that, we have to refer you to someone else who can help you with the leak issue. You can call the office and we will be happy to give you a referral.
Peppy Vazquez
Peppy Vazquez
2022-10-25
Your product sustain hurricane Ian 150 mph winds gusting to 170 mph for 10 hrs Great product and excellent company to deal with I installed myself easy install and fun Englewood Fl
Reply from Alumicenter Inc. 2023-12-25
Thank you for your positive review! We are glad to hear that our products were able to withstand hurricane Ian's strong winds. We take pride in providing great products and excellent customer service. We also strive to make the installation process easy and enjoyable for our customers. Thank you for choosing Alumicenter Inc!
Joseph Ribaudo
Joseph Ribaudo
2022-07-19
My family and I were fortunate enough to be able to have a pool and pergola built. Let me tell you noone pays any attention to the pool all the comments and attention are around the pergola. It is beautiful. Juan and his team did a fantastic job. They were responsive patient and more importantly the work was top notch. I highly recommend them.
Reply from Alumicenter Inc. 2023-12-25
Thank you so much for choosing our services to build your louver pergola. We are thrilled to hear that you are satisfied with the final result. Our team, led by Juan, takes pride in delivering top-notch work and providing exceptional customer service. We truly appreciate your recommendation and look forward to serving you in the future.
Benjamin Feliciano
Benjamin Feliciano
2022-07-05
I called to place on order and the office staff was very professional and helpful. When I received the order on site the driver and tech delivered the order and took there time to explain how can I install it. They was very helpful. I definitely will recommend them. The quality of materials is very good.
Reply from Alumicenter Inc. 2023-12-25
Thank you so much for your wonderful review, Benjamin! We are glad to hear that our office staff provided you with professional and helpful service. Our team always strives to assist our customers in the best way possible. We are also pleased to know that our driver and tech took the time to explain the installation process to you. Your recommendation means a lot to us. We take pride in providing high-quality materials. Thank you once again for choosing Alumicenter Inc.
Robert Bhat
Robert Bhat
2022-06-24
Alumicenter installed a 30' x 20' patio cover for me at house in Miami beach. They did an outstanding job and completed the work on budget and on time. The cleaned up afterwards.
Reply from Alumicenter Inc. 2023-12-25
Thank you for choosing Alumicenter Inc for your patio cover installation. We are delighted to hear that you are satisfied with our work, and that we were able to complete the project within the designated time and budget. Our team always strives to provide exceptional service. We also make it a point to clean up after the job is done. If you have any more projects in the future, don't hesitate to reach out. We appreciate your feedback!
Russell Rucks
Russell Rucks
2022-06-17
My experience with Alumicenter was a great. They were extremely helpful and responded quickly to any questions or concerns that I had. The delivery date and time was accurate. The delivery drivers were polite, fast, and reviewed the entire order with me before leaving. I would definitely recommend Alumicenter to others.
Reply from Alumicenter Inc. 2023-12-25
Thank you, Russell, for your kind words and giving us a 5-star rating! We are thrilled to hear that your experience with Alumicenter was great. Our team is dedicated to providing excellent service and we are glad that we were able to assist you promptly with any questions or concerns. We take pride in delivering orders on time and ensuring customer satisfaction. Your recommendation means a lot to us. If you need any further assistance in the future, please don't hesitate to reach out. Have a wonderful day!
Sebrina A
Sebrina A
2022-06-14
What a pleasure to work with Juan and his staff. The professionalism, fair pricing and stunning work. It was a pleasure to see them build the pergola. So precise. Juan did exactly what he said he would do when he said he would do it. No complaints. Only high praise. I look forward to enjoying my beautiful pergola. CHanged the whole pool area.
Reply from Alumicenter Inc. 2023-12-25
We are thrilled to hear that you had such a positive experience working with our team at Alumicenter Inc. We pride ourselves on our professionalism, fair pricing, and stunning work.. We hope you enjoy your beautiful pergola and that it enhances your pool area. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Claus Jensen
Claus Jensen
2021-12-10
Everything went perfect with this purchase - the delivery guys did a perfect job they brought everything all the way to the back yard and spend time with me explaning how to install the roof as i did this as a DIY project
Reply from Alumicenter Inc. 2023-12-25
Thank you for your kind review, Claus Jensen! We're delighted to hear that your purchase went perfectly and that our delivery team did an excellent job. We appreciate the feedback. If you need any further assistance with installing the roof, feel free to reach out to us. We're here to help!
James Jackson
James Jackson
2021-10-30
Three years ago I decided to upgrade the back yard. My plan was to have a pergola built next to the pool, expand the patio and complete the project with an outdoor kitchen. After researching a number of companies, I chose Alumicenter and my wife and I could not be more pleased with the outcome. Juan and his team did a great job. The pergola was done with permitting, ontime and within budget. Communication was excellent with Carolina in the office and I can't say enough about the professionalism of his construction team. I highly recommend Alumicenter for any aluminum project you may be considering. James Jackson
Reply from Alumicenter Inc. 2023-12-25
Thank you for choosing Alumicenter Inc for your outdoor project three years ago, James! We are delighted to hear that you and your wife are pleased with the outcome. Our team, led by Juan, prioritizes quality and timely delivery while staying within budget. We appreciate your kind words regarding our excellent communication, especially with Carolina in our office. We take pride in our professionalism and strive to meet all our customers' aluminum project needs. Thank you for recommending Alumicenter Inc! If you have any further inquiries or projects in mind, feel free to reach out to us.
Ron Aderman
Ron Aderman
2021-08-09
Alumnicenter went above and beyond expectations, I purchased a 10x22 DIY patio kit, came with everything you would need from bolts to sealant. Installation was fairly easy, also had a video if needed. My new patio looks awesome. Thank You Alumicenter!!!
Reply from Alumicenter Inc. 2023-12-25
Ron! We're thrilled to hear that Alumicenter exceeded your expectations. It's great to know that our 10x22 DIY patio kit provided everything you needed, from bolts to sealant, and that the installation was fairly easy. We're glad that you found our instructional video helpful as well. Enjoy your awesome new patio, and once again, thank you for choosing Alumicenter!
Butch Thurman
Butch Thurman
2021-07-12
I highly recommend this company. I made an error and ordered the wrong color trim which was not realizes until the delivery. Carolina and Juan jumped on my problem and with the help of the excellent delivery I received the correct parts that day. All of the parts and hardware were of a high quality and the only problem I had with installation was rain delays.
Reply from Alumicenter Inc. 2023-12-25
Butch! We are glad to hear that you had a positive experience with our company. We apologize for the mix-up with the trim color, but we're happy that Carolina and Juan were able to quickly resolve the issue for you. We strive to provide high-quality parts and hardware, and we appreciate your feedback. If you have any other questions or need further assistance, please don't hesitate to reach out to us.
luis guillen
luis guillen
2021-06-23
Working with Alumicenter was a very traumatic experience. We order a Louvered Roof with specific features, measures and colors and to make a story short, they painted the frame with a different color (1 moth delay to paint it back), sent part of the louvered with a very different measure, I had to find someone to cut the louvered to the right size and even though they paid the cost of this re-cutting it was an additional 2 days delay in my project. And last, but not least, they never delivered 2 fan beams that were part of my purchase order, we paid for it and did electrical arrangement in our property to fit the need of these fan beams. I had write and call many times but Juan Cohen (owner) has not answered to my mails and calls. I fell like I got scammed by Juan. Don't let they fool you, Juan will be a "yes guy" at the beginning, but once you make the payment he will give you the most absurd justifications for not delivering what you pay for. _______________________________________________________________________ Trabajar con Alumicenter ha sido una experiencia muy traumática. Nosotros solicitamos un techo Louvered con especificaciones claras de componentes, medidas y colores y para hacerles la historia corta, Pintaron el cuerpo de la estructura de un color diferente al solicitado (1 mes de atraso mientras re-pintaban la estructura), me enviaron parte de las Louvered de una medida diferente a la solicitada, se tuvo que enviar a corte y a pesar de que ellos pagaron por este costo, nos genero 2 días de atraso adicional en el proyecto. Por ultimo, nunca nos despacharon 2 fan beams que fueron solicitados desde el principio, por los cuales pagamos. y por los que tuvimos que hacer ajustes eléctricos en la estructura de nuestro patio para poder hacer las conexiones de los mismos. He llamado y escrito varias veces Juan Cohen (dueño), pero no me ha respondido sobre este tema. La verdad me siento estafado por Juan. No se dejen engañar. Juan les dirá a todo que si en un principio, pero una vez hayan realizado el pago les inventara las excusas mas absurdas para justificar el incumplimiento de su orden de compra
Reply from Alumicenter Inc. 2021-06-23
In response to your comment Luis, As you were aware, this was a DIY Louvered roof that was shipped to Venezuela. In order to meet your needs with your color requirement, the company paid out of pocket to repaint the framing as well as paid an additional cost to you to be able to cut to size of your louvers in Venezuela which you received; therefore, no scamming was made. We provided you with a service and went above and beyond for you to receive your product. We value our customers’ needs and you were provided with the product you paid for.
Benny Gonzalez
Benny Gonzalez
2021-04-28
I got several quotes but at the end I went with Alumicenter. My first impression of the company was through Carolina. She was very helpful and polite and answered my many questions. Juan, Ivonne and the Andy and the rest of the crew were very professional. The instalation of my complete enclosure took just 8 days. I am very proud of the work they did on our backyard and pool area. Please see pictures.
Reply from Alumicenter Inc. 2023-12-25
Benny Thank you so much for choosing Alumicenter Inc! We are thrilled that you had a positive experience with our team. Carolina, Juan, Ivonne, Andy, and the rest of the crew take pride in their professionalism and attention to detail. We are glad that we could help create a beautiful enclosure for your backyard and pool area. We appreciate your kind words and the pictures. If you need any further assistance, please don't hesitate to reach out to us.
Bob Perez
Bob Perez
2021-03-22
Excellent company! The team of Juan/Ivonne (owners), Carolina (Customer Support) and Andy (installation) provided an overall experience second to none. The team was involved during the design, permit and construction phases. They even took the time for Juan (owner) to be onsite during the inspections to answer any questions. We strongly recommend Alumicenter and their entire crew.
Reply from Alumicenter Inc. 2023-12-25
Thank you for your amazing review! We truly appreciate your kind words to hear that you had an excellent experience with Alumicenter Inc. Our team, including Juan/Ivonne (owners), Carolina (Customer Support), and Andy (installation), is dedicated to providing the best service possible. We made sure to be involved throughout the entire process, from design to construction, and even onsite during inspections to address any questions you had. We are grateful for your recommendation and look forward to serving you again in the future!
GABRIELA Moraru
GABRIELA Moraru
2021-03-13
Even though the work looks good, there is a constant leak when it’s raining causing destruction of the structures around! The installation process is fundamentally faulty! After repeated calls to the company we ended up temporarily repairing/patching it Ourselves, although unsuccessfully at the end; the leak returns confirming the faulty installation. So, last year I place the comment above regarding Alumicenter work. We had to go ahead and fix the problem ourselves and this is what we have found: the leak resulted in significant destruction of the fascia. I am so upset and disappointed that I have decided to write this comment for the last time. Pergola was attached to the fascia without any buffer/isolation in between. I have never said I do not pay for someone's work and trouble, but this leak was something that occurred in the first year after the pergola was installed and their team was not able to fix it because from the beginning, their work was poor quality. If you hire them for some new installation in your home, then I advice constant supervision of their work. Do not trust!