Dear Ms Cinthia,
Thank you so much for the 5-star review and recommendation! We're glad to hear that Mheg was able to assist you and make the process smooth. Your support means a lot to us!
Warm Regards,
Aaron
max lee2025.07.13
Had a very bad experience with 1st Allbest Human Resource Pte Ltd. Their service was terrible, especially this lady called Mheg, they were unresponsive when support was needed and showed little regard for follow-up. It felt like they only cared about collecting payment, not about providing real help. Would not recommend.
Dear [Reviewer’s Name],
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and take your concerns seriously.
We would like to highlight that Mheg has received many positive reviews from other clients for her service and dedication. That said, we understand every experience is unique, and it’s important for us to look deeper into what may have gone wrong in your case.
Please contact me directly 82124411 at your earliest convenience so we can better understand the situation and work towards a resolution. We remain committed to improving and ensuring better service for all our clients.
Warm regards,
Roy
Management – 1st Allbest Human Resource Pte Ltd
82124411
May Lee2025.07.13
Extremely Disappointed with 1st Allbest
I had a very disappointing experience with 1st Allbest. Mheg, the agent I was liaising with, was unresponsive and displayed a really poor attitude throughout. It felt like they were only interested in collecting their agency fees rather than genuinely helping either the employer or the helper.
There was no proper communication, no sense of responsibility, and certainly no effort to understand what we needed. It’s clear they operate with a profit-first mindset, not a people-first one. Definitely not the kind of agency I would recommend if you’re looking for someone who actually cares.
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating this must have been for you.
While Mheg has received many positive reviews for her dedication and service, we acknowledge that your experience fell short of expectations. We take such feedback seriously and would like to investigate this matter further to understand what went wrong.
Please reach out to us directly at 82124411 so we can discuss this in detail. We are committed to improving our service and hope to have the chance to make things right.
Sincerely,
Roy
Management – 1st Allbest Human Resource Pte Ltd
Hu Hu2025.06.29
All best的门店和supermaid不清楚是共用门店还是同一个老板旗下不同的店名，大家看图片玻璃门上有supermaid合同也是和supermaid签署。是一次非常不愉快的经历，中介Desmin是一个十足的极其不负责任的工作人员，介绍的菲律宾女佣LyAnne瞒着雇主刷雇主的公交卡消费，无端白眼雇主并且抢儿童的玩具还言语威胁说玩具是垃圾，总总恶性不愿再提…投诉中介无用后，女佣自行辞职跑回中介。Desmin联合女佣设下圈套诱导我付款40一天食宿费，被我拒绝后，继续设套讲找不到合格女佣如果愿意就继续等，不愿意就退回50%中介费。请问这样循环下去是不是可以一个女佣就有无限中介费可以赚？ 大家擦亮眼睛远离无良中介！
Dear Ms Hu Hu,
Thank you for your feedback. We are sorry to hear about your experience and take your concerns seriously.
Your situation involves serious allegations, and we do not take such matters lightly. We will be conducting a thorough internal investigation to understand what happened, including reviewing the actions of both the agent and the helper involved.
As a professional agency, we remain committed to fairness, transparency, and service excellence. Please contact us directly so we can look into your case further and address it appropriately.
Sincerely,
Aaron
Management
Supermaids Pte Ltd
Jie Wei Teo2025.05.25
Our last helper decided to returned home immediately and last agent resigned. Having a new born at home, this sudden turn of event and no one to turn to messed up our entire life and schedule.
After a few call to the hotline, Mheg pick up our call and immediately jump into the case to help us negotiate with our existing helper and find a replacement helper within a month. She is very well organize and professional and experience in her work. She able to find a right profile for us within a few days. Definitely will recommend friends to her.
Thank you so much for your kind and encouraging review! We’re truly glad that Mheg was able to support you during such a critical time. Her professionalism, experience, and dedication to helping families are what we strive for at 1st Allbest. We’re happy we could find you a suitable helper quickly and ease your burden. Your recommendation means a lot to us!
Warm Regards,
Roy
1st Allbest HR
Swosti Chatterjee2025.03.28
Mheg from Allbest Maid Agency has been a very helpful partner in my search for a new helper. She is responsive, has a good understanding of the processes involved, paperwork required & helps in shortlisting candidates based on your requirements.
Thank you so much for the 5-star review, Swosti! We're glad to hear that Mheg was able to support you effectively throughout your helper search. Her responsiveness and experience truly make a difference, and we’re happy she met your expectations. We appreciate your trust in Allbest Maid Agency!
Warm Regards,
Roy
1st Allbest Management Team
Sherry Lee2025.02.28
I would like to thank Derek for helping me secure my current helper Claire. Claire is competent in both housework and taking care of young children which is definitely a valuable asset to our household.
Thank you so much for the 5-star review! We're glad to hear that Derek was able to assist you in finding Claire, and even happier that she's been such a great fit for your family. Competent and reliable helpers make all the difference, and we’re grateful for your trust in our agency!
Cheers,
Roy
1st Allbest HR Management Team
Ms Koh2025.02.28
Derek has been very helpful in helping me secure a helper for my household. Helper Lourdes has been very competent in dealing with housework and it is truly a joy to work with Derek.
Thank you so much for the 5-star review! We're thrilled to hear that Derek was able to assist you in finding a reliable helper like Lourdes. It's wonderful to know she's doing well, and that working with Derek has been a positive experience. We truly appreciate your trust and kind words!
Cheers,
Roy
Management Team
1st Allbest HR
Fish Zac2025.02.28
Got a helper with the service from Derek. He promptly arranged interviews with a few shortlisted candidates who were well-suited to the role. Throughout the process, Derek demonstrated patience, taking the time to explain each step in detail. His guidance ensured a seamless application and evaluation process, making the experience efficient and stress-free.
Thank you.
Thank you so much for the 5-star review! We're glad to hear that Derek provided you with such a smooth and professional experience. His patience, clear communication, and dedication truly reflect our commitment to excellent service. We appreciate your trust and are happy we could assist in finding the right helper for your household!
Cheers,
Roy
Management Team
1st Allbest HR
Mark Liao2025.02.28
Derek is responsible and meticulously for My helper . 100% recommendations to Derek
Thank you Derek for his professionalism in helping us source for a helper. He is also helpful in our queries on the policies and getting the helper settled in. He has also helped us with renewing of the WP and insurances for extending the contract of our helper.
Mheg was the agent I stay contacted with, introduce by one of my friend who has approached her service before. No doubt she did a great job on showing different profile of the helper an explained to me clearly on each helper stats. Easy going staff. I had hired a helper from them and so far so good, no problem at all, thanks alot for the help Mheg, and allbest agency.
Thank you so much for the wonderful 5-star review! We're glad to hear that Mheg was able to assist you smoothly and professionally. Her dedication to understanding your needs and explaining everything clearly is truly appreciated. We're happy the helper has been a good match so far. Thank you again for your trust and support!
Cheers,
Roy
Management Team
1st Albest HR
Janet Liu2025.02.14
I have spent close to $3k SGD to have a helper work (with subpar standard) for 6 weeks from this agency. A very expensive lesson I hope everyone doesn’t need to take.
I had a disappointing experience with 1st Allbest (worst) maid agency.
The helper they matched me with was very inexperienced, despite claims of 2-year full contract experience. Important information about her past employment history was missing, which would have influenced my decision (she was fired after 4 months in HK but this info was not in her bio).
Once hired, she proved to be incompetent and unhygienic, requiring constant supervision to complete tasks. Returning her to the agency was costly, as I had to pay extra for her room and board ($30/day). This information was only disclosed on the day we were picking the maid up.
Be cautious and aware of hidden costs with this agency.
The timeline for getting a refund is lengthy, and you need to pay close attention to all the details to ensure everything is correct. (I haven’t gotten my refund yet as I am jotting this down)
We sincerely apologize for the negative experience you had with the helper we placed with you. We understand your frustration and disappointment, especially after investing such a significant amount. We appreciate you taking the time to share your feedback as it helps us improve our services.
We take all feedback seriously and are looking into the specific issues you raised regarding the helper's experience and the information provided. We want to assure you that we strive to provide accurate information and match helpers with families based on their stated needs. Clearly, in this instance, we fell short of your expectations and our own standards.
We have over 300 positive reviews and many successful helper placements, and we are truly sorry that your experience was not one of them. We value your business and would like the opportunity to make things right. We are confident that we can find a helper who better meets your requirements.
Please call me at 82124411 at your earliest convenience so we can discuss your situation further and explore how we can rectify this. We are committed to working with you to find a solution that addresses your needs and restores your confidence in our agency.
Sincerely,
Roy
Customer Service Manager
HP:82124411
Shaun Lee2025.02.12
Reached out to them while looking for a Filipino domestic helper. I find it really odd that they will not provide basic information such as the full name of the helper that I am interviewing. I have used other agencies in Singapore and never faced this issue. I would be cautious with them.
Thank you for your interest in our agency and our Filipino domestic helpers. We understand your request for the full names of the helpers you are interviewing.
Our agency policy is to provide the full name of the helper after the Confirmation of Placement. This is a standard practice amongst many agencies in Singapore to safeguard the helpers' well-being and prevent potential poaching or direct applications, which unfortunately can sometimes occur. This policy helps ensure a fair process for both the employer and the helper, and allows us to manage the placement smoothly.
We appreciate your understanding in this matter. We are committed to providing you with all the necessary information about the helper, including their background, experience, skills, and personality, during the interview process. We believe this information will allow you to make an informed decision. Once you have confirmed your choice, we will, of course, provide the helper's full name and all other necessary details.
Please do not hesitate to reach out if you have any further questions. We look forward to assisting you in finding the perfect domestic helper for your family.
Sincerely,
Roy
Customer Service Manager
hp:82124411
Hannah Wang2025.02.08
Hired a helper through Derek. Service was good up till the point of collecting payment. After that, there was no service. Any issues and calls to the agency were not attended to. After helper did not work out, I requested for refund of agency fees. Agency could not find a replacement of helper in a short time. Agency said that they will only refund 50% of $588 (agency fees), bulk of the payment have been attributed to other terms such as processing fees and this is not entitled to any refund. Will be reporting the whole matter to MOM. Very unethical business practices and refund policies.
Thank you for your feedback. We understand your frustration regarding the helper placement and sincerely apologize that the arrangement did not work out as you had hoped. We also regret to hear that you felt our service was lacking after the initial placement. We strive to provide consistent support throughout the process and will review our internal procedures to ensure better follow-up in the future.
We especially appreciate your initial feedback regarding Derek's service. He consistently receives 5-star reviews for his dedication and professionalism, and we're sorry that this positive experience did not extend throughout the entire process in your case. Unfortunately, some placements can present unique challenges, and we regret that we were unable to achieve a successful outcome for you.
Regarding the refund request, our refund policy is in line with the Ministry of Manpower (MOM) regulations. As you know, the agency fee covers various services and expenses provided during the placement process, including sourcing, interviewing, documentation, and other administrative costs. A portion of this fee is attributed to these processing costs, which are incurred regardless of the helper's tenure. This is why our refund policy reflects a partial refund in situations where the placement is prematurely terminated.
We understand your disappointment and appreciate you bringing this matter to our attention. We are always open to discussing individual cases and would be happy to clarify the breakdown of the fees and how they align with MOM guidelines. Please feel free to contact us directly to discuss this further.
We are also open to source for you replacement helper if your current replacement does not work out.
While we understand your intention to report this matter to MOM, we respectfully assure you that we operate within the established regulations. We are committed to fair business practices and are happy to cooperate fully with any inquiries from the Ministry.
Sincerely,
Roy
Customer Service Manager
Hp: 82124411
meenakshi murugappan2025.01.28
Mheg was very helpful in finding us a suitable helper according to our needs. The whole process was very easy and smooth. Would recommend her to anyone looking. Thanks Mheg!
Thank you so much for the wonderful review! We're glad to hear that Mheg was able to assist you in finding the right helper and that the process was smooth and hassle-free. Your recommendation means a lot to us. Thank you for choosing our agency!
Warm Regards,
Roy
Management Team
1st Allbest HR
Nicholas Foo2025.01.27
I recently engaged this maid agency to help me hire my second helper, and while the overall experience had its challenges, I’d like to acknowledge the efforts of Mheg, who assisted me throughout the process.
Mheg was helpful and detail-oriented. She ensured all documents were filled out correctly and handled everything with professionalism. Even though there were challenges in getting the helper I originally had in mind, she quickly helped me find a replacement that matched the criteria I set. I also appreciated how efficiently she arranged online calls for me. Mheg was upfront about the difficulties and kept me informed, which I valued.
The main disappointment I had was the inability to get a helper within the timeline I had communicated early on. While I understand that certain factors may have been beyond their control, this aspect of the service could be improved.
Overall, Mheg provided good service and did her best within the circumstances, but the delays in fulfilling my request left room for improvement.
We appreciate your honest feedback and are glad to hear that Mheg provided you with helpful and detail-oriented service. It's great to know she was professional, ensured all documents were correct, and efficiently arranged online calls. We understand your disappointment regarding the timeline and the challenges in securing your initial helper choice. While some factors can be beyond our control, we're always looking for ways to improve our matching and placement process to meet your expectations more closely.
We'll be sure to pass your kind words to Mheg, and we'll also take your feedback about the timeline to heart as we continuously strive to enhance our services.
Cheers,
Roy
Management Team,
Thanks for your review, Nicholas.
Samantha Anne Leong2025.01.02
Mheg was helpful & polite, easy to deal with. She arranged profiles & interviews quickly. We had a hiccup where the first helper we confirmed couldn't come at the last minute. This was frustrating as we needed a helper ASAP, & we had to chase the agency for many days before they revealed this. However Mheg was eventually able to send suitable new profiles & arrange interviews ASAP. Mheg also managed to expedite the new helper's arrival. So far we are very happy with the helper.
Very inefficient and unprofessional service by Derreck Chia. When getting payment they are very prompt but when i asked for transfer after realising one month into fdw was not performing well and talking back. Without considering our requirements, they'll just mass send profiles and then go silent for weeks till we enquire again. This continued for 3 months n once payment received fdw wanted to transfer ... just like that.... with NO 1 month notice !lots of money , time and effort wasted. If only they had intervened to talk to helper or have a replacements....We kept asking for profiles but they were not efficient in providing one
When we didn't want to continue , and asked for refund, Derreck promised refund will be given 3 weeks time (don't give excuse about MOM guidelines cos your agency wrote an email black and white stating the date) but .... kept they giving excuses like account dept was on leave, they are busy with xmas party ( though i care) ... after chasing them like a loanshark we got the refund eventually but that means 70% of the insurance and 50% of agency fees gone!!!! Out of my 12 years of having helpers and dealing with maid agency, this is the WORST !
And also instead of sending helper back to her hometown via flight they made her return to batam.... not sure if it's ethical bcos employers are not able to do this but agency can meh? Although they said they talked to the fdw and she's ok , i have my doubts...
Derek is very patient and always take initiative to follow up. Helper attitude is good, and has been with us for almost a year. Highly recommended agency if you need a helper.
Thanks for your wonderful 5-star rating, Chunling!
We're delighted to hear about your positive experience, and especially pleased that Derek was so patient and proactive with his follow-ups. It's fantastic to know that your helper has a good attitude and has been with your family for almost a year—that's exactly what we aim for! We truly appreciate your high recommendation of our agency.
Warm Regards,
Cheers,
Roy
Management
1st Allbest HR
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