Airtalk Wireless Reviews

BB Browneyes 2025.11.27

     

Selling outdated phones as upgrades Fyi everybody thinking their upgrade to iPhone 8 is not a good deal because apple does not include iPhone 8 in their security updates anymore and all of the apps are paying the price for it by the numbers looking funny and online links not responding and data breeches and getting lock outs bc your passcode app isnt updated and much much . more. I'm really surprised that airtalk is still selling these outdated no good phones at 50.00 usa dollars. Is there any non corrupt businesses out there anymore!?!

Date of experience: 26 November, 2025

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James 2025.09.06

     

SCAM BIG SCAM. THEY GET YOUR INFO, THEN THEY DO NOT SEND A PHONE, DO NOT TRANSFER YOUR NUMBER, THEN THEY NEVER ANSWER THEIR PHONES, NOT EVEN AT THE CORPORATE OFFICE IN TEXAS!!!

Date of experience: 28 August, 2025

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Whit 2025.09.04

     

Crooks Well just about the worst service ever first phone poor quality drop calls so I ordered another phone and they sent it with no sim card absolutely no customer service at all. When my contact runs out they can @#$_&-+()/*" I think you got the message.

Date of experience: 02 September, 2025

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Lynn Ann 2025.06.29

     

Try some where else be for signing up for Air Talk. Customer service is nonexistent. Big thing 24 hour a day customer service. I tried to get a hold of them for 4 days. All you get is auto reply and put on hold after two hours of sitting on hold it would disconnect and have to start all over again. 24 customer service is not true. They are only open 8am to 8 pm according to the recording call back during working hours. I have medical necessity that I have to have a working phone. I ported my number on a phone that doesn’t have a physical sim slot only eSIM . I was sitting in the doctors office on hold when someone finally decided to answer. I couldn’t talk so had it off to my son. The answer was to order another sims card. It does not except SIM card. But that was the only answer. I got out of the doctors office and started the whole process all over again at 6 days without a phone I finally got through to customer service again. And was treated like I was an idol when I kept telling them that I need the esims fixed. Because it states right on the web site not to delete the eSIM it can not be reinstalled. She told me I was wrong that my iPhone 14 took a physical sims. Well when she finally looked it up her question was did you buy the phone in the US well of course I did since I live here and the lifeline program is for US citizens. They shipped the a sims card to my physical address in the US. She said that she would order me a new eSIMs and to delete everything on my phone which would leave me with absolutely no working phone I already couldn’t receive or send Text the phone didn’t ring went straight to voicemail with the message that that it was not set up. Well she finally agreed that I didn’t need to delete everything until the I got the new QR code to install a new eSIM. Well it rings some of the time but even after resetting the voice mail I am still not receiving them. The failure rate of texting is 85 to 90%. I don’t know about the receiving failure rates because I have no way to know how many were sent and no received. If the service works I will keep it only because I don’t want to mess around with the mess again. But at this time it is still not working right. I only get about A1/2 a bar to 1 bar of reception. This should be 5 g network.

Date of experience: 25 June, 2025

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Bee S 2025.06.28

     

Still working fine I have had my Airtalk phone and wireless service for 7 months now, and so far it has been pretty favorable. Phone is working ok. Customer service isn't the greatest. It's limited with their hours of operation. Long wait of 40 minutes or more but when i actually got a representative which happened on June 25, 2025, that rep was able to help me with my issue. Yes, my issue was resolved. For a free government phone service, i recommend them. I plan to upgrade my phone in the near future so will see how that goes. I'll be rating my experience then.

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sunnyrave 2025.01.15

     

Verified

Ridiculous customer service Geez I have left numerous messages with customer service regarding my stolen phone and still after 3 months not anyone has got back to me. I can’t seem to get through on any number that is on there web page. . Help please someone else is using my number!

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Honky6 2025.01.15

     

Verified

Not too happy with the service My phone showed up broken people cannot hear me on a call. I tried to purchase a top up of 2 GB of data. The money was taken from my bank account, and I still have not received the data.

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cheecheekee 2025.01.15

     

Verified

App issues I can’t ever verify my information. Nothing is ever sent to me to verify. I’ve tried numerous of times. I’ve also tried chatting on app to CS and always have an extremely long wait. I was with one ACP & they switched over to straight talk. Ever since my phone is in and out of service, mostly out of service. Eventually it will work while I’m in my city. As soon as I travel it goes back to saying no service. I’ve tried to get a new sim via app but can’t ever seem to complete the order. I try to call & the wait is so long that I can’t take it & eventually hang up. Over it.

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The Leon King 👑 2025.01.14

     

Verified

“People” rating the service provider in general. Oh wow, now THATS a good one. Endless reviews submitted by those who’s focus was centered on the service that’s provided by using this APP from this APP STORE.. rather than mentioning anything about this APP. No worries, hey! App works great ! No crashes, bugs, security vulnerabilities, nothing I can tell from my end!

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color me bored 2025.01.13

     

Verified

Another joke of a fly by night horrible company The only reason I switched to this xompany is for the chance to get an iPhone which I was lead to believe I was receiving all the way until delivery!! When I opened the box to find an elderly person type flip phone from the early 90s with xtra large buttons with no possibility of internet access … I was fuming obviously!!! I have been duped!! I’m so absolutely dissatisfied and disappointed with this company and phone it’s nauseating If I could give a negative score for the rating … it would be -100 stars..

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Boomers world 2025.01.11

     

Verified

Air talk customer service When it comes to customer service air talk is the worst customer service ever the phone keeps ringing and ringing and ringing and when you go to the Chatbot, you are 1100 in line. Trying to get customer service is really difficult. They don’t answer you back and if they do that, they don’t really help you fix the problem. I have been trying to get air. Talk to fix myvoicemail. I don’t have a number to call. I don’t have anything to help me and it’s crazy so that’s why I’m giving it two stars.

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Hurricane Jaya 2025.01.09

     

Verified

Air talk wireless Air talk wireless phone service has been good my first phone with you was a iPhone 6 I am satisfied with air talk wireless and recommend the free phone service to my friends

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Nance L. 2025.01.08

     

Verified

Foreign scam. Very disappointed my gov't didn't protect me By having them on the list as a provider. 2+ months of stress, loss of $$ & time. they count on you using up your pin lifeline benefits trying to call them to get data, sending you someone else's Sim when you v request to keep your number, then dwindling service. I am a senior & travel & could not use my GPS! I switched carriers t l& they decided to answer & when I refused to switch back theatened me with an invoice for the toy phone they sent me & other fees. So I reported them to the FCC, Ohio Att. General & social media.

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Mary W. 2025.01.08

     

Verified

I recieved my airtalk phone about 3 months ago. Have had nothing but a headache with it . Took me along time to get the memory card in it . All I get are calls for whomever had the number before me or relentless spam calls. In order to try and use the phone ya have to plug it in to turn it on, otherwise it doesn't work . So this phone is basically useless. It's been just sitting on my countertop probably dead by now unused for over a month would I recommend to friends or family uhm thats a BIG NO!!! Worst phone I've ever had

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LBJ Art 2025.01.06

     

Verified

Customer service never available I called customer service twice without success I was on hold for two hours and give up. No Internet and nobody available to resolve the issue.

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Tish M. 2025.01.06

     

Verified

Customer Service Terrible Phone stop working after a month They have a 15 day policy Purchased another phone also paid for express shipping Never got the phone I got refund minus the express shipping charge

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PinkCadi 2025.01.04

     

Verified

Lights Are On, No One Home How can one even maintain service with this company? They have HORRIBLE ethics, HORRIBLE Customer support, and apparently their telephone is a decorative piece.

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BAM.27 2024.12.31

     

Verified

BAM27! The worst customer service I am waiting since 34 days to get in touch via call or text or chat, but nobody is replying to my text not even email. Nothing what kind of business is this you’re not paying for your from your pocket.

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JOEEEDEEEE 2024.12.29

     

Verified

Not cool I wanna upgrade my plan, but they making me buy data packages

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SammySoto20 2024.12.27

     

Verified

Data USO The way you guys charge for data is crazy. It has to be a better way for internet service.

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