I had to fight M.E. Flow to acknowledge an installation problem that was literally sitting in front of them.
They installed a Carrier water-source heat pump in my Arlington condo in October 2025. The written scope included a new pan, water safety switch, and warranty/maintenance coverage. After installation, the unit was extremely loud, pushed too close to the wall on the return/filter side, and missing the auxiliary pan listed in the scope.
For months, I was told nothing was wrong. They even sent the original installer back to inspect his own work twice, and both times he said everything was fine. It honestly felt like being gaslit over something obvious.
Only after repeated calls, photos, follow-ups, and escalation did M.E. Flow finally acknowledge the issue. They came back, added the missing pan, and moved the unit about 7 inches from the wall — proving the original setup was not acceptable.
Now they still owe me written confirmation of the warranty extension I was told I would receive because the unit ran for months in that condition. They corrected part of the problem, but I should not still be chasing accountability.
Your company vehicles driver of an #292 with license plate VXC-9212 on Thursday, April 23rd at 2:30PM in Springefield, VA needs to do better at not cutting people off during higher traffic, especially without the use of turn signals.
I chose this business based on their listing in the 2025 Prince William County Five Star Rated Guidebook. Initially very happy with communication and scheduling. My service was scheduled out a few weeks, which was fine, and ultimately ended up being during a prolonged heatwave which restricted their jobs to those without AC. Understandable, though I was disappointed that I wasn't notified about being postponed until about an hour before their expected arrival. Not a problem, and their text said they would contact me to reschedule. I waited over two weeks then I sent in a message requesting to reschedule. No response. They previously had been very fast and helpful with text messaging. Second attempt a week later. Still no response. I guess they have enough customers and don't need my business.
Reply from AirPlus Heating, Cooling & Electrical2025.08.05
Hi MCM, Client satisfaction is always a top priority at AirPlus - Lorton. We strive to provide quality home services to ensure our clients are 100% satisfied. We would appreciate the opportunity to speak with you to properly address your concerns. Please contact us at +1 571-470-7235 at your convenience.
steve reed2025.07.07
Kiyan installed our air conditioner today and did a top professional job on all fronts.
He explained and reviewed the whole system to us and answered all of our questions.
I would highly recommend him as an installer for M.E. Flow. Great service!
Reply from AirPlus Heating, Cooling & Electrical2025.07.07
steve reed, Thank you for taking the time to share your experience with us. Customer satisfaction is always a top priority at AirPlus - Lorton. We hope to be of service to you again in the future.
Reply from AirPlus Heating, Cooling & Electrical2024.12.01
Hi Maria Weiner, Thank you very much for the wonderful review! We always strive to provide every customer with the best service possible. We appreciate you telling the world about us!
Barbara Vandegrift2024.11.29
Technician was on time. He did a great job explaining things to me was very polite and I’m very happy with.
Reply from AirPlus Heating, Cooling & Electrical2024.11.07
Barbara Vandegrift, We are thrilled to receive your glowing review! It is wonderful to hear that you were satisfied with the services provided by our team. Thank you for taking the time to share your positive experience with us.
Roberta Oller2024.11.29
James Milligan and Mike Dailey are the best plumbers!! Their work is outstanding. Jimbo showed me all the problems and guided me on what decisions I should make. I trusted him thoroughly.
Reply from AirPlus Heating, Cooling & Electrical2024.10.12
Roberta Oller, Thank you for choosing AirPlus - Lorton! We are so happy to hear you had a great experience with us. We love what we do and appreciate your support!
Ritchie McMorris2024.11.26
The technician was on time, professional, and very knowledgeable. The technician analyzed the issue and quickly found the root of the problem.
Reply from AirPlus Heating, Cooling & Electrical2024.11.26
Ritchie McMorris, Thank you so much for the kind words! We are thrilled to hear that you had a great experience with our team at AirPlus - Lorton. We appreciate your business and look forward to serving you again in the future.
Oj Sheaks2024.11.25
This bz is great! Excellent service experience! Knowledgeable, efficient, timely. Coupon offers for tuneups are terif! great debrief on system components wear status. and Reasonable costs!
Reply from AirPlus Heating, Cooling & Electrical2023.12.19
Hi Oj, glad to hear your service experience was excellent! If you need anything else, just give us a call!
Russell Oehlert2024.11.23
Downgraded from 5 stars to 2. TLDR: After years of being on their maintenance plan without issue, they ghosted me when I needed them.
So I've been a customer of AirPlus for about 5 years. I've been on their annual maintenance plan where they would come and service our 2 AC units in the spring and our 2 furnaces in fall. Our units were original to the home, which was built in 2000. We pay for equipment breakdown coverage through our homeowner's insurance to help cover the cost of replacing these units if/when they die. So we start working with AirPlus in 2019. In 2021, one of our AC units is breathing its last breaths and AirPlus tech recommends replacement. We go through with it and have no issues. I wrote a glowing 5 star review at that time. The only issues we had with them up to this point was occasionally poor punctuality or scheduling, and the one technician who showed up smelling like weed and toting a bad attitude (We didn't complain about him or anything, just thought I'd mention that happened). Continue receiving regular service from them until now, fall of 2024. Call them, tell them my AC unit that is still original, not the replaced one, is making a bunch of noise. They say OK, schedule me for my fall service and say they'll have the tech take a look while he's there. Great. Tech comes, super nice guy, says the capacitors in both my furnaces are dying and out of spec, recommends replacing them, I say OK. $330 a pop! Oof, but I pay it. Says my AC is toast, recommends replacing it, but says he can't quote me, so I have to call to schedule a quote. OK. I call AirPlus same day (it's a Friday), and schedule the quote for the following Monday. On Monday, they call and say the estimate guy won't make it, ask to reschedule. Reschedule for Friday. On Friday, guy comes to give me an estimate, real friendly and knowledgeable, takes some pictures for me and sends them to me, says he recommends replacing BOTH the AC and the furnace. OK... says he'll send me a quote to replace both, and another quote to replace just the AC. Says his manager has to review and approve the quote before it comes to me, so I'll get it on Monday. Monday comes, nothing. Tuesday, nothing. Wednesday, I call them and ask about my quotes. The lady who answered the phone says the HVAC manager is unavailable, but she'll leave a note to send me a quote. I get a quote emailed to me a couple hours later to replace the AC and furnace for about $3k more than it should be. There is no cost breakdown, just the final number, and the description appears to be for a bigger unit than the one I have. I call and ask for a breakdown, both because I want it and my insurance wants it. They say OK, should have that to you by the end of the day. Nothing. I call Thursday and Friday, both times asking for an update, and both times I'm told the HVAC manager is not available, but they'll have it to me by the end of the day. I also mention that the unit on the quote is incorrect, and I ask if I'll be refunded for the brand new capacitor they just put in the furnace they're recommending I replace. Both are matters for the HVAC manager, who may or may not exist... Anyway, on Monday, I call in the morning, I say if they don't have a fixed quote for me that day, I'm going to another service provider. At this point, it has been over two weeks since the first visit, and over a week since the estimate visit. To this day, I have not heard from them. My understanding is that AirPlus was purchased by some kind of national parent company called Southern Home Services a couple years ago. Not sure if that has anything to do with the suddenly poor quality of service. I've taken my business to another local company, Residential Express, who was more than happy to swiftly take the business. I'll be using them from now on.
Reply from AirPlus Heating, Cooling & Electrical2024.11.23
Hi Anita, Thank you for the great rating. We hope to be of service to you again in the future.
Jim Alley2024.11.22
James (Jimbo) provided excellent advice and suggestions for improving the safety and reliability of my home. Looking forward to his return to perform the upgrades.
Reply from AirPlus Heating, Cooling & Electrical2024.11.22
Wow, thank you for the glowing review! We are delighted to hear that you had a 5-star experience with AirPlus - Lorton. Our team works hard to provide top-notch service, and we are thrilled that it did not go unnoticed.
Reply from AirPlus Heating, Cooling & Electrical2024.11.22
We are so grateful for your 5-star review! Hearing that our services met your expectations at AirPlus - Lorton is truly rewarding. Thank you for choosing us, and we hope to work with you again in the future.
Reply from AirPlus Heating, Cooling & Electrical2024.11.22
Hi Stephanie Capozzoli, Thank you for taking the time to rate AirPlus - Lorton. We appreciate your vote of confidence.
Barry Basselgia2024.11.21
This team is great.
Last week I had James (plumbing) and Daniel (HVAC) come out and provide a free estimate on replacing our 20+ year old Water Heater and HVAC system. Got scheduled to have both installed the following Tuesday.
Today they installed both.
James was great installing the Hot Water heater. We discovered that our water cutoff valve was not working. He was also able to replace that at the same time. Job was done very nicely, he explained the new Hot water heater. Left the work area cleaner than it was when he got here.
Kiyan and his partner (didn't catch his name) installed the new HVAC system. Everything went well, the kept me informed as they were working. Kiyan went over the new system, showed me the filter and how to change it. The only issue we had was the UV light they had was to large and didn't fit in this system. They will be getting the correct size and coming back to install it.
Both of them removed the old equipment and left the area cleaner than it was when they got here.
Highly recommend.
The team was back today to install the item that were the wrong size. Everything went great.
Still Highly recommend.
Reply from AirPlus Heating, Cooling & Electrical2024.10.04
Barry Basselgia, Your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at AirPlus - Lorton. Thank you for choosing us for your needs - we appreciate your business.
Reply from AirPlus Heating, Cooling & Electrical2024.11.20
Thank you, Vincent DiGiorgi, for the highest rating. We aim to please all customers. We are so happy we met your expectations. We hope to be of service to you again in the future.
Charlotte Hunter2024.11.20
Excellent work today by the AirPlus team. I was concerned about reaching my water shut-offs--getting past the humidifier parts--but my questions were answered, and I was pleased to learn that when I have my humidifier and a/c serviced by AirPlus (I signed up for this), their techs can turn the front/back hose bibs on and off. A small thing, but important.
Reply from AirPlus Heating, Cooling & Electrical2024.10.24
Charlotte Hunter, Thank you so much for the kind words! We are thrilled to hear that you had a great experience with our team at AirPlus - Lorton. We appreciate your business and look forward to serving you again in the future.
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