Verified Company
I've deliberately put off writing this review until 6 months after the completion of my pool renovation as I wanted to be able to assess the ownership experience of the new pool as well as the actual project work. The reason for the renovation is that the 40 year old, 75000 litre, in ground concrete pool was at the end of it's life, and as a result of a number of patch repairs over the years was a nightmare to keep from going green. Before agreeing to the work, I really appreciated Alex's ability to listen to what we wanted from the new pool, his willingness to offer different solutions, and flexibility in making multiple changes to the final design and quote. Alex willingly updated the quote in writing accurately numerous times with new changes, and was always offering to explain how the changes had impacted the estimated cost. I valued the fact that Alex had been the sole contractor that I'd spoken to about the entire project and so he had all of the context, and that he would be on site, every day, on the tools, running the project. The project was estimated to take 9 weeks and it was completed on time. When undertaking a project like this you are committing to having a team of builders on site for a lengthy period, and the core project team working with Alex are a lovely bunch of young men. Little things like a friendly hello, politeness, and pleasantness in all interactions with your family go a long way to making the fact that your home is a construction site a lot less stressful. We had no complaints from the neighbours regarding the project, another hassle I could do without. Throughout the project there were the usual issues and unforeseen challenges that arise, and I really appreciated the fact that Alex was always on site and simply took care of things. Working full time during the project I had enough on my plate, and I liked how I wasn't being required to solve problems in the build, and was being kept informed of them as necessary. Post completion of the project there have been a few minor issues such as the pool gate closing too hard, the chlorinator failing due to a power surge, and water pooling on a tile. In all instances Alex has been very willing to help resolve the issue, even when it turned out to have nothing to do with him such as power surge, and he absolutely stands behind the quality of his work. We've been delighted with the outcome, the final result was exactly as what had been planned. The pool is no longer my maintenance nightmare, and this summer we've used it as a family much more than what we had in years prior. In my dealings with Alex I found him to be trustworthy, dependable, and more than up to the task of delivering a complex project such as a large pool renovation.
