Verified Company
Jonathan has been very unprofessional, I have been trying to get to the bottom of a question related to my policy and he has told me he would call me back since 10am yesterday(4/30/25) he did not return my call so I called again 2pm and spoke to a women representative that said she he’s at lunch and would relay the message to Jonathan and have him call me back. Never got the call, then today(05/01/25) at 1pm I called asking why I haven’t received a call back the women told me she would relay the message once again to Jonathan and I did not receive a call back. So I called again at 4:45pm(05/01/25) Jonathan says “oh i thought I called you back” that was a lie, at this point I’m upset with the run around I have gotten from him so I asked to speak to someone above him. He said they are not available, so I asked to speak with a different insurance agent/co worker because I wanted to speak to someone different because I was getting nowhere with him and have been completely ignored every time I left a message for 2 days. He would not let me speak to anyone else and told me to call the 800 number if I wanted to speak to someone else. If these issue are not addressed and resolved I will be going with a different insurance company. Dealing with Jonathan has been nothing but unprofessional, no help, and a absolute waste of time. I would like to hear back from his boss or Shawn Harrison himself before I continue to keep my business with you guys. Slogan is “You’re in good hands” but this is the worst customer service experience I’ve ever had with a insurance company. Very rude, would not tell me his name, wouldn’t give me any of the information I was asking for and gave me the complete run around about the questions I did have. Then he wouldn’t let me speak to someone else because he did not want them to know the type of unprofessional business he was conducting. Highly disappointed, I really liked dealing with Liz at this branch but ever since I’ve had to deal with Jonathan been nothing but the run around and rudeness behavior when I told him If we couldn’t get to the bottom of this and get it resolved I would be looking to switch insurance companies he said “go ahead and do that” then I said if he wasn’t going to let me speak to someone above him I would come in there and talk to them in person and he intimidatingly “come on in then”
I’m very shocked at the way this Jonathan guy acted and represented himself. Very unprofessional. It seemed like he was enjoying the fact that I was upset at him for giving me the run around and felt like he thought it was funny and was acting very cocky, rude, and unprofessional. Please if a member of the management or Shawn Harrison would reach out to me over this matter I would appreciate it very much.
