Verified Company
Would be super cool if they checked their systems BEFORE sending me a letter about my homeowners insurance. I'm already with Allstate. This was just someone trying to yoink from existing Allstate customers for that sweet, sweet commission, or just laziness. Not thrilled I had to spend time talking to my agent about Andy's offices nonsense. Silly errors are 100% avoidable.
“Felicia is in the top of her class in excellence. I want everyone to know how much I appreciate her and all the help she gave me and in going the extra mile… I’m gonna say 10 miles! I know customer service is not an easy job from my own personal experiences. Not only is she beautiful, she’s helpful, knowledgeable, and I cannot sing the praise for her loud enough!”
P.S. There Very much is much love for her in the universe!
Sincerely,
Brenda
I was recently looking to get insurance on our RV, jeep, and home in the Post Falls, ID area. I spoke with Aaron Perez regarding the matter. Aaron was very helpful and promptly answered all of my calls and emails. I would highly recommend Aaron and Allstate to anyone looking for insurance.
Working with Erin feels like working with a friend who just happens to know everything about insurance. She’s warm, fast to respond, and makes sure you’re covered without all the boring jargon. Plus, she’s hilarious — which makes paperwork way less painful.
Reply from Cline Insurance
2025.08.13
We couldn’t agree more... Erin is a rock star! We’re so glad you feel comfortable working with her and appreciate her quick responses, clear guidance, and great sense of humor. Making insurance easy (and even fun!) is exactly what we aim for, and we’re thrilled she’s been able to do that for you.
Andy is the best! I’ve been with him for 16 years! He’s very honest and he really knows his products. He really adds value to the insurance process and guides me to the best solutions. Would highly recommend!
Reply from Cline Insurance
2025.08.13
Thank you so much for your loyalty over the past 16 years and for your thoughtful words! It means a great deal to know you trust my guidance and see the value in what I do. I’m grateful for the opportunity to serve you and help find the best solutions for your needs. Your recommendation truly means the world to me!
Quite possibly the worst customer service I have ever dealt with. It took me 2 weeks of calling going through only an automated system never getting a live person. Finally I just kept calling back over and over again and someone picked up . I had emailed Andrew three separate times requesting he get back to me about a large increase in my insurance costs and never heard anything back from him. I canceled my home and auto policies with him one of the assistance in his office. Only to then have that not fully canceled and I was charged again. I would never recommend this office. I subsequently made a call to another insurance company and saved almost, $1,000 a year. It's clear to me that after 8 years my business was not important to him. And I was getting gouged on my rates. Shame on them for terrible customer service. At the core of insurance is customer service . Answering the phone or responding to emails is pivotal and I got nothing.
Reply from Cline Insurance
2025.08.08
Hi Jason, we're sorry you feel this way. Our team did attempt to reach you multiple times by phone and followed up with detailed emails when we couldn’t connect. A cancellation request was never received before the payment drafted, which is why it processed. We understand saving money is important, but please note coverage may not be equivalent. We’ve appreciated your business over the years and wish you the best moving forward.
Great customer service! I actually just cancelled a policy I forgot I had (bundled everything with another company), but the process was efficient and friendly, whole call took 2 minutes. Will refer folks in the future. Allstate was great when I had a claim as well.
Reply from Cline Insurance
2025.08.08
Thank you for sharing your experience! We’re glad we could make the process quick and easy for you, and we truly appreciate your kind words about our agency.
Reply from Cline Insurance
2025.08.08
We’re sorry to see your experience with our agency resulted in a 1-star review. We’d really appreciate the opportunity to learn more about what happened so we can address any concerns and improve. Please feel free to reach out to me directly at 208-777-7675 or andycline@allstate.com, we’d like the chance to make things right.