Affinity IT Services Ltd Reviews

Tina C. Hodges 2024.06.06

     

We at Eagles Rise International have been so impressed with the entire Affinity Team, especially Patrick and Elliott who have gone hugely above and beyond in facilitating our on-boarding as new clients. Before being recommended to Affinity by one of their existing delighted clients who have been with them for many years, we had three frustrating months struggling to sort our website email address into new Microsoft Office suite and systems with no success. Affinity were outstanding from start to finish. Both the sales and then support team. Human friendly voices. Warm responsive, professional, capable team members. Patrick in particular went above and beyond to come up with creative ways to transfer emails and data into our new system and ensure as a non-techy I could handle the new system quickly and more easily. More than 5* and would recommend this awesome team to everyone!

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Reply from Affinity IT Services Ltd 2024.06.06

Wow Tina, thanks for the feedback. It's great to have Elliott back on board and Pat is an absolute star, great addition to the team, everybody who's worked with him has loved him!

Kathryn Breen 2024.03.14

     

Well there aren't enough words to describe just how great the Affinity team are. There are no waiting times in a call queue, each time a real person answers and no matter what the issue it is dealt with with efficiency and professionalism. Their IT support is second to non and when Nick and Dawson electricals came to replace our WiFi and put in new CCTV throughout the whole centre they couldn't have done it any better and left the place lovely and tidy. If I could rate you guys more than 5*'s I really would. Thanks again everyone at Affinity.

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Reply from Affinity IT Services Ltd 2024.03.14

Wow, thanks Kathryn, I'm genuinely blushing! So pleased that you're so happy with everything.

david mcmahon 2023.12.18

     

Affinity provide telephone and network services to the Peak District National Park Authority. They have proven to be a reliable and trusted partner. Thank you for your expertise and willingness to work with us.

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Reply from Affinity IT Services Ltd 2023.12.18

The guys really enjoy working with you David and the regular feedback is greatly appreciated!

Charles K 2023.12.14

     

We have received excellent service from Affinity for over a year now. The IT support staff are very knowledgeable, practical and efficient. Also, response and turn round times are very good. I would recommend anybody looking for IT support in Sheffield to give them a call.

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Reply from Affinity IT Services Ltd 2023.12.14

Hi Charles, thank for taking time to post a review. It's great to hear you are seeing a difference since working with Affinity. Rest assured we'll continue to impress!

Mike Peebles 2023.12.13

     

Every member of the Affinity team knows you and your businesses. This aids swift and efficient customer service every time.

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Reply from Affinity IT Services Ltd 2023.12.15

Thanks Mike, hope you and Gemma are well.

Simon Mills 2023.12.09

     

Affinity are a great company with honest advice and support from knowledgeable people who understand your business .

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Reply from Affinity IT Services Ltd 2023.12.08

Thanks Simon, you're a pleasure to work with too!

John Vickers 2022.12.23

     

We have used Affinity previously for the installation of a Zappi EV charger and Eddi solar diverter, and were delighted with the products and installation. Affinity have now rebuilt a tired and failing PC for us, transforming it’s performance; again with excellent customer service, thank you.

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Reply from Affinity IT Services Ltd 2022.12.23

Thanks John, it was a pleasure. We're glad that everything we have done has been up to scratch!

Grace Mukirania 2022.08.16

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Carrie Sudbury 2021.10.14

     

The team at Affinity IT Services have been a game changer for us. We can operate with confidence and efficiently. Would highly recommend to any potential customers

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david eastaugh 2021.06.29

     

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Anna Cookland 2021.03.18

     

As a business we have been with Affinity for 3 1/2 years and we have never looked back. They have a friendly helpful team who never fail to deliver with our IT issues. I have found Elliot to be honest with his advice on new purchases and the whole team go above and beyond to help resolve any issues. I'm glad they have added girl power to the team with the most impressive Louise. If you need help I wouldn't hesitate to recommend Affinity IT Services.

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Reply from Affinity IT Services Ltd 2021.03.19

Hi Anna

Thanks so much for taking the time to leave us a review and glad to see we are meeting your expectations doing IT the Affinity Way. We'll pass on the feedback to Elliott and Louise.

Thanks
Team Affinity

Claire Whysall 2021.01.12

     

We have used Affinity for our IT services for almost a year now. They helped us audit our IT and made sure we're all using the same operating systems and programmes. They also transferred our shared drive on to a new platform. We have been particularly impressed with the ease of submitting tickets and the excellent response time.

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Reply from Affinity IT Services Ltd 2021.01.12

Hi Claire - thanks for the kind words and glad we have managed to made your experience an excellent one.

Fraser Ludlam 2020.12.10

recommends

We decided to upgrade our office computer systems a full office refit, and having spent the past 20 years with TSG, I decided to ask them to quote to replace the kit we had (which was dated to say the least), I then spoke with a friend who recommended to contact Affinity and to be totally honest, I was shocked at the difference in price, not only were they hugely more competitive (and I also had to chase TSG to quote annoyingly), but the level of service that Affinity have provided us in the transition has been superlative, nothing is ever a problem, when I need some help, I phone their office, it rings once, they answer and immediately know that it's me, they log onto whichever PC needs sorting and in less than 5 minutes everything is fine again, honestly, I've never experienced such prompt and excellent service, not only that, but all the guys that work their are very amenable, Colin, Elliot and James (and anyone else I've forgotten) THANK YOU FOR EVERYTHING !!! HIGHLY HIGHLY RECOMMENED !!!

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Reply from Affinity IT Services Ltd 2020.12.10

Thanks for the awesome review Fraser! 👍🏻

Fraser Ludlam 2020.12.10

     

We decided to upgrade our office computer systems a full office refit, and having spent the past 20 years with TSG, I decided to ask them to quote to replace the kit we had (which was dated to say the least), I then spoke with a friend who recommended to contact Affinity and to be totally honest, I was shocked at the difference in price, not only were they hugely more competitive (and I also had to chase TSG to quote annoyingly), but the level of service that Affinity have provided us in the transition has been superlative, nothing is ever a problem, when I need some help, I phone their office, it rings once, they answer and immediately know that it's me, they log onto whichever PC needs sorting and in less than 5 minutes everything is fine again, honestly, I've never experienced such prompt and excellent service, not only that, but all the guys that work their are very amenable, Colin, Elliot and James (and anyone else I've forgotten) THANK YOU FOR EVERYTHING !!! HIGHLY HIGHLY RECOMMENED !!!

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Reply from Affinity IT Services Ltd 2020.12.10

Thanks for that amazing review Fraser, we really appreciate you taking the time to do it and we're glad the Affinity Way works for you and your business!

J J 2020.12.02

     

I have worked with Affinity for the last couple of years, they have always been fantastic to do business with. A truly top notch company!

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Reply from Affinity IT Services Ltd 2020.12.03

Thanks for the kind words James and great to be with working with you also!

Cassia Smith 2020.11.24

     

Always very helpful and fully solve the issue. A pleasure to deal with the whole team.

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Reply from Affinity IT Services Ltd 2020.11.24

Thanks for the kind words Cassia. Glad to be of service 😊

Justin Lee 2020.10.01

     

Standout qualities are responsiveness, communications, and a willingness to go the extra mile to complete things that were important to me. No hesitation to recommend. A special mention from me about James. An amazing engineer and one of the best I have worked with.

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Reply from Affinity IT Services Ltd 2020.10.02

Thanks for taking the time to leave a review Justin and glad our service has exceeded your expectations. We'll pass on your comment to James 👍

Andrew Robertson 2020.09.15

     

Great service and very professional!

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Reply from Affinity IT Services Ltd 2020.09.16

Thanks for taking the time to leave a review Andrew and for you kind words!

Courtni Cheeseman 2020.09.15

     

I have used Affinity IT services for just over a year now. Affinity have been a massive help in supporting me and our wider team and will do their upmost to go above and beyond with any help request. We are a small company and the Affinity Team - Elliot, Jake, James and many more have built great rapport with every member here!

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Reply from Affinity IT Services Ltd 2020.09.16

Thanks Courtni - glad to hear how we've helped you and the team and thanks for the review

Rory Dolan 2020.09.15

     

Great to see a service provider that is so responsive to any issues we have. Always at the end of the phone to pick up on problems and fix them in a quick manner.

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Reply from Affinity IT Services Ltd 2020.09.16

Thank you Rory for leaving the review and good to hear about your experience with Affinity.