Verified Company
Be warned. Uncaring, rude and unprofessional. I went to them for about 3 years for basic cleanings and checkups. When I recently had an agonizing toothache in a tooth they had treaded just a couple months ago, they told me I had to wait a week to come in. I called the next day and left a message to get back to me urgently. They never called. I had to go to another dentist who showed me that the tooth was badly infected. Their dentist misdiagnosed the issue, which resulted in my having to go through a root canal.
When I called back to cancel my appointment, the receptionist rudely hung up on me while I was still speaking. DO NOT USE THIS PRACTICE.
I find this office to be very unprofessional. Receptionist was incredibly nasty and had a bad attitude. On my first and only visit my needs were not met and I seen by a hygenist and then dismissed in a matter of 5 minutes. Its Pearl River therefore I cant say I am surprised with the micro aggression against myself a woman of color. However, its time to evolve and learn some basic bedside manners.
The staff was very accommodating and friendly. They made me comfortable during my visit and left me satisfied with their knowledge and recommendations moving forward.
Reply from Aesthetic Dental Center of Rockland
2020.12.18
Thank you for the feedback! For us in the Pearl River dental clinic it was a pleasure to help you!
