Aesthetic Dental Center of Bergen County Reviews

Very bad experience taking my 18 month old there. I called a week in advance. I asked if they take tricare select. The front desk said yes. I booked the appointment. I went to the visit and they said they can’t find my son had insurance . Then she asked me to call my other dental office to get my subscriber id. I thought they call at the office to find that out. I called my husband to sent me the dental insurance plan information and he did . She said she could not find it in the system . I just wanted my time and a 20 minute drive . I feel like I could have stay home if they did not take the insurance. The paper work I show her show my son having dental insurance since January 2023. Better training should be done for having patient that are military members with beneficiaries.

I recently visited Aesthetic Dental and had an exceptional experience. The staff was incredibly friendly and efficient, making the entire visit comfortable and stress-free. Dr. Alena, took the time to explain everything and ensured I was at ease throughout the process. Highly recommend for anyone seeking top-notch dental care!

1 star because 0 is not an option. I had an appointment scheduled for 5 o’clock today, and when I arrived I was told by the front desk lady (Asian) that my appointment was cancelled. I asked who did it because I never did, and she looked at me like I am from another planet, to tell me: “good question”. When I asked what they were going to do since I was there for my appointment, she said “ you need to reschedule because we put someone else in your place” with a sarcastic voice. Really?? She did not even gave me a reason of why it was cancelled. I would feel much better if she even told me that the doctor had to leave or any other excuse, but no information at all. NOT EVEN AN APOLOGY…. I work in healthcare, I been a receptionist, and would’ve never treat a patient like that. I understand that things happens at last minute. It would’ve been nice if I received a call in advance to confirm or let me know that they were going to cancel. This was just UNACCEPTABLE!! That’s how you treat your patients? Especially when you are new to the practice and your whole family gives them business? Lack of good customer service and empathy by the front desk lady. You don’t know the sacrifices I made to make it there. I wish the people would be more empathetic, and really care about the people who keeps your business functioning. I just hope this doesn’t happen to anyone else.

Very clean and well organized office from receptionist Lia to dental hygienist Lana and dentists. Everybody at the office is nice, knowledgeable and professional.

We have been patients with this group 15yrs , my kids 1st dentist and my husband and I who were terrified of dentists from past experiences growing up feel like this office is family , you smile and are happy to be there once you see the beautiful kind ladies behind the desk , the office manager and the dentists each are wonderful but especially Dr Helena whom I see personally . Go you won't be dissatisfied with the care and treatment , all treatment plans are discussed up front , no surprises ever . Thank you all ❤️

I was always against female dentist working on my teeth but I must confess Natalie treated me with the highest professionalism and respect. All the females staff at this place are all very kind and the place is super, super clean. Come and see for yourself, you won’t regret it. Thank You so much Natalie. 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼

The entire staff is pleasant and professional every time! I don't dread coming here like I have with other dentists. So thankful to have found this place

Очень понравилось обслуживание, приветливый персонал!! Сделали всё максимально быстро и комфортно для нас. Настоятельно рекомендую, вы точно будете довольны результатом!

I don’t think I’ve ever reviewed a dentist or oral surgeon before but I had such a positive experience I felt compelled to. My daughter needed extractions for braces and In my search for an oral surgeon I came across Dr. Lee. He was kind, professional, funny and took the time to address all of our questions. He was empathetic to our concerns and not dismissive as some doctors can be. Honestly one of the best experiences we’ve had at a dental office. The receptionist was also very kind and always polite over the phone. Highly recommend.

I wish I could give him 10 stars. I noticed mostly women working at this dental office, they are ROCK Stars🤩 Customer service, fantastic! The hygienist was amazing very detailed informed me how to clean my teeth. I've never received this kind of attention with any pass dental visits. The Dentist and Dental assistance worked simultaneously , united as one. I didn't feel any pain. I just love this place. Thank you guys!

I generally get somewhat nervous when going to the dentist and knowing I had to get my wisdom teeth extracted made me even more nervous. I am very happy that I chose to come here, Dr. Won Sang Lee made a great first impression on me as a new patient with a great approach, he took the time to explain his actions and motivations. He was quite professional, and you really felt taken care of by him and his helper. When people are passionate about what they do, it is obvious. I genuinely appreciated them both. The stunning women up front are really kind, accommodating, and patient. An excellent experience all around, from entrance to leave! You guys are a terrific team; keep up the good job!

They are very nice and gentle. The receptionist are so kind

I had a very bad experience at this dentist office ripping off me with my insurance did not do the work the right way I would not recommend this dentist to my worst enemy.