the context and providing meaningful, accurate information. This level of attention made a significa
Communication was handled beautifully. The tone was professional yet warm and approachable, striking a perfect balance that made the interaction feel engaging rather than mechanical. Even more complex topics were explained clearly and patiently, which helped eliminate confusion and made everything easy to follow.
Billing issues
I’m extremely disappointed with my experience using Aeroflow Breastpumps. They submitted my insurance claims incorrectly, which has now caused confusion and stress during a time when I should be focused on caring for my newborn.
I was told I needed to wait while they rebill Anthem Blue Cross Blue Shield, but they haven’t given me a clear timeline or update. Meanwhile, I have a balance sitting in my account, and no one can explain if I should pay it or not—even though it was their billing error that caused this situation in the first place.
This lack of communication and accountability is unacceptable. I trusted Aeroflow to handle things properly, especially for something as essential as a breast pump, and I’ve only ended up wasting time and energy trying to fix their mistakes. New moms don’t need this kind of added stress.
I hope they improve their billing practices and start taking responsibility for the errors they make.
they don't even deserve one star. they interfered with my cpap compliance and refuse to take responsibility for it. they lie through their rotten teeth. i've reported them to every entity i can think of and i will be getting a lawyer. do not do business with this company run as fast as you can. just a fair warning.
Hi Marigail, we are so sorry for your frustration. Our goal is always to make ordering PAP supplies through insurance easy. We apologize this hasn't been your experience. Please contact us at info@aeroflowsleep.com so we can look into this with you.
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Tamara R.2025.01.14
Verified
Their customer service department is a joke. I've had to call this company several times of problems and I had to the CPAP mask. Every time I called and I explained the problem I was having the response of the representative was silence. They have never made a suggestion to me about any kind of substitution, I have always had to be the person that suggested something else I wanted to try. They are so slow in shipping the equipment. This is not a company I would ever recommend.
Hi Tamara, we're so sorry to hear that you had anything less than an exceptional experience. We would love the opportunity to make it right. Please contact us at info@aeroflowsleep.com and a member of our team will be reaching out to ensure all your questions or concerns are answered. Thank you!
Ren F.2025.01.03
Verified
You can assist me by honoring your commitment and provide me the CGM supplies that I desperately need. YOU are putting my health at risk and THAT is simply a CRIME!!!!!!!!!
Thank you for taking the time to share your feedback. Aeroflow Diabetes strives to provide excellent service and support to all our patients, and we are truly sorry that your experience did not meet your expectations.
We have reached out to you personally in an effort to resolve your concerns and provide assistance, but we understand that we may not have met your needs fully. Should you wish to discuss this further or if there’s anything we can do to make things right, please don’t hesitate to contact our support team at 866-456-6755, or info@aeroflowdiabetes.com.
We value all our patients and their feedback, as it helps us improve our services. We hope to have the opportunity to better serve you in the future.
Himi K.2024.12.04
Verified
terrible phone system. Waiting for 15 minutes to answer phone. No return calls after leaving messages. Refused to ship supplies until a current $30 bill (after medicare paid 80% of cpap supplies bill ). Looking for new supplier for my Cpap
supplies.
Hi Himi, we are so sorry for your frustration. Our goal is always to make ordering PAP supplies through insurance easy for you. Please contact us at info@aeroflowsleep.com so we can look into this with you.
Deborah V.2024.10.08
Verified
I would just like to compliment Kristen for the way she handled my issue for me. I was very upset due to Hurricane Helene causing my power to go out for 10 days. She was so compassionate and understanding as her area had also been hit by the storm. With her wealth of knowledge and assurance,she put me at ease with an issue that had upset me severely. When our call ended,I knew it was solved.
Thank you,Kristen!!!
Deborah Vaughan
Deborah, we're so glad that you are safe after the horrible destruction of Hurricane Helene. Thank you for sharing your story with us. We're so glad that Kristen was able to showcase empathy and care to you in this hard time. Thank you for trusting Aeroflow!
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Jimmy F.2024.10.08
Verified
It was a rough start, including during the initial phase being sent an improperly sized mask. When I insisted it was a different size, the nurse was adamant because "she could just tell". Long story short, it was the wrong size and it counted against my initial three changes resulting in me having to pay out of pocket for a different mask.
I raised this multiple times via phone and email (info@), but contrary to the reply below, no one at the company is either able or willing to address.
Hi Jimmy, we apologize for any inconvenience. We would like to look into this with you. Please contact us at info@aeroflowsleep.com and we will be happy to assist you.
Richard M.2024.09.25
Verified
My doctor recommended this company as it was hard to get equipment after the pandemic. I got my new CPAP and they sent the wrong mask but demanded I use it or my insurance would not cover it. That wasn't possible so they overnighted a new one.
That was 2 years ago. Since that time, I have been trying to get supplies for my machine. I am using the same hose and masks that i received from the start. I had to buy my own head straps due to the one I have falling apart. I have tried multiple times over 2 years to get new supplies but have yet to receive anything.
In March they said a duplicate account was created...but still nothing as far as supplies go.
I have now given up hope on ever receiving anything from them and am working with my insurance company and provider to switch to a local company to get supplies from.
Hi Richard, we apologize for any inconvenience. We are required to follow specific guidelines from the insurers as to when we can ship your PAP supplies out and this can unfortunately change for a variety of reasons. Please contact us at info@aeroflowsleep.com so that we can look into your shipment with you and provide a solution. Thank you!
Amy S.2024.09.21
Verified
Company knows how to collect the money but does not help when their system does not work. I'm adding to this review after the comment by "Joy". I'd love to contact you about this but you forgot to leave an email address or phone number
Hi Amy, we'd like to look into this further for you. Our patients are incredibly important to us, so please know that we will look into this issue and work to either resolve or clarify it! Please contact us so that we can assist you as soon as possible.
IamBananaJack ..2024.09.13
Verified
company didn't communicate with me about my insurance and now im 350 deep in debt over some tubes and filters. Avoid at all costs they are out to rip you off.
Hi there; we sincerely apologize for any inconvenience. Please know that we are happy to answer any questions and provide further clarification. Our patients are incredibly important to us; contact us at 1-800-480-5491 option 2, so that we can assist you.
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J C N.2024.09.12
Verified
Avoid Aeroflow Sleep if you can. They don't communicate. They'll send product to you without telling you how much they're charging for it, refuse to do what they should be doing, like sending claims to the insurance, commuicating with the doctor for compliance info. They'll keep billing you because their people are too lazy to do their jobs. They can't even give full info in emails up front. Expect to have to pull teeth to get the info you need, i.e., ask one question and expect to send 4 or 5 more to get everything you need.
Hi J C N., thank you for bringing this to our attention. We are so sorry to hear that you received anything less than exceptional customer service. We are sharing your feedback with our team and will absolutely look into this further. A member of our team will be reaching out to ensure all your questions are answered.
Darlene R.2024.07.16
Verified
We have been dealing this awful company for a year. They keep duplicate records one shows our insurance company paid and one shows we didn't. They are unable to correct this and keep calling threatening our credit. We have faxed email and mailed proof that we paid so they clear this up. Pretty much tell if we dont like the way they do things imptoperly mail the machine back. Do not use this company. It sounds like they are committing fraud on the elderly. Some people have paid after insurance pays. It sounds very suspicious to me.
Highly disappointed by this company. Used them when i was having my first born and all was fine. When I was having my 2nd i decided to go for the more expensive pump for the convenience and Paid the difference for the Elvie pump which broke after two uses. They never respond back when I emailed them. I was dealing already with PPD and finding the time and energy between two kids to keep reaching out but they failed to answer or help me.
Hi Lena, thank you for bringing this to our attention. We are so sorry to hear that you received anything less than exceptional customer service. We are sharing your feedback with our team and will absolutely look into this further. All pumps carry a minimum of 1 year warranty via the manufacturer. You can access all warranty info here on our website https://aeroflowbreastpumps.com/warranty. Please contact us at customersuccess@aeroflowbreastpumps.com so that we can ensure you are taken care of.
Paul B.2024.06.03
Verified
Avoid this company. Put me on a rental instead of a purchase. Never agreed to it and never signed contract. They could never produce one when requested multiple times but will continue to lie. Very hard to communicate with. Literally fuzzy phone lines after finally speaking with a person. Many emails back and forth but they will win because once insurance rolls over to new year and deductible resets, won't be worth moving to a different company or it will cost more in the long run. CPAP solves one health problem, Aeroflow adds new ones with raised blood pressure and stress.
UPDATE: Since I can't reply to "Joy P", I'll add my follow up here. One of Aeroflow's major issues is highlighted in their cut-and-paste comment you see below, that the insurance and billing process can be confusing. No matter the issue, they will deflect and try to make the customer feel stupid and that they are the authority. I understand how it works. The issue is they will sign you up for a monthly rental without discussing options. You won't realize they did that until 2-3 months later when you get the first bill. That delay will trap you because at that point, attempting to cancel and move to a different product or company will cost you more. They know exactly what they are doing. Remember, fellow consumers, you are smart. Don't let them make you feel dumb. They are not an authority. They are a business designed to maximize profits. Be your own advocate. Find a better way to get your CPAP than Aeroflow.
Hi Paul, we sincerely apologize for any confusion or disappointment. It is our goal to make ordering CPAP supplies through insurance simple and stress-free. We understand that the insurance and billing process can be confusing; we are glad that we were able to speak with you offline to provide more information. We are happy to chat about your concerns and answer any questions you may have. Please contact us at 1-800-480-5491.
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Anna S.2024.05.31
Verified
My CPAP doctor switched me from Rotech to Aeroflow , and I'm so sorry!!! I got my CPAP machine from Aeroflow last week in a timely manner, but have had one simple question to ask about it. Reaching a customer service rep on the phone is SO MUCH HARDER than it was with Rotech!!! I've tried many times this week, at different times of the day, and every single time I was informed that there would be a 10+ minute wait. I'm seriously considering asking the doctor who switched me to Aeroflow to switch me back to Rotech.
Thank you for speaking with us offline, Anna. We are so glad that we were able to resolve your issue and answer your questions! We apologize again for the wait time on the phones currently; this should be resolved as we grow our customer service team. We appreciate your business and will do everything we can to make your sleep apnea journey the best it can possibly be. Please don't hesitate to reach out if you have any further concerns.
Becky W.2024.05.28
Verified
Very frustrated that I have continually called them for five weeks to get my new mask that was approved of 5 weeks ago. So many calls and so many people. Last week it was promised to be overnighted. It still isn't here. It is a health concern and I can't sleep at night. I never write bad reviews but maybe this will get their attention
Becky, Thank you for taking the time to share your experience. We sincerely apologize for the confusion and disappointment regarding your order. We understand your frustration about receiving incorrect and incomplete supplies. We would love to further investigate your situation. Please contact us at (888) 345-1780 so we can resolve any problems for you!
Ashley M.2024.05.02
Verified
Terrible, misleading company. Was told I qualified for a breast pump and other pregnancy support items. Ordered the items and they were listed as free ($0.00) at checkout. I knew the breast pump was only partially covered, but everything else I bought that they claimed was free at checkout, I ended up getting charged for months later. Almost a year has passed and I'm still getting bills from them. It would've been cheaper to buy these items elsewhere as their prices are RIDICULOUS (over $50 for a generic belly binder that the hospital gives you for free, for example). They rip you off and I even had amazing insurance.
Hi Ashley, we are so sorry for your frustration. Our goal is to always provide moms with the best possible breast pump and motherhood items through their insurance! However, coverage guidelines vary from state to state and person to person for a variety of reasons. Please contact us at customersuccess@aeroflowbreastpumps.com and a member of our team will be happy to assist. Thank you!
Candace P.2024.04.18
Verified
I submitted my insurance for my breast pump a month and a half ago! today I called because they had my doctor wrong ! but never sent prescription to new doctor. why do we need to do there job! smh now I'm 32 weeks high risk and can deliver any day and I'm still waiting on my stuff
Verified Company
Verified
