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Reviews (93)
Tunde Komolafe
2023-09-18
Positive
Professionalism
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Jody Brown
2023-09-16
Needed to have the drawer replaced on fridge. Call came in 30 mins before tech arrived, which was great as we managed kids soccer schedules. Randy was courteous, efficient and he took the time to explain what he was doing as he did his job. Thanks Randy!
Caj Jimenez
2023-09-16
Positive
Professionalism
Punctuality
Quality
Responsiveness
Randy was really professional and quick. Recommend his services
Drew Huggard
2023-09-14
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Nathaniel T went to my 92 year old mother's apartment to resolve an issue with her freezer. There was water on the floor. He was prompt and efficient. Over Face-time he explained what had occurred and how he fixed it. He was respectful and courteous to my mother and was a pleasure to work with.
Lorne Stafford
2023-09-06
Positive
Professionalism
Punctuality
Responsiveness
Our Maytag washer stoop working. We had an extended warranty, so we called for a warranty repair. ADVANCE Appliance came out to do the repair. Randy was the repair guy. He had to come out twice, the first time was for the troubleshooting, but he didn’t have the necessary parts. The second time he showed up with the parts, and he had the washer fixed in under an hour. Very fast, he obviously knew what he was doing. Polite, pleasant, clean. Job well done by Randy.
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Harjit Sawhney
2023-09-01
Positive
Professionalism
Punctuality
Quality
Value
David Anderson
2023-08-30
Randy & Nathan did a great job. The job was difficult but they took their time and traced the faults and repaired them beautifully.
Great job!!!
Lisa Snyman
2023-08-28
Positive
Professionalism
Responsiveness
Very good and professional service from Randy. I have had an ongoing issue with my built in fridge for 4 years with multiple visits from various appliance companies. Randy took the time to trouble shoot and find the root cause of the problem. My fridge is finally fixed! A big thank you to Randy and the team at Advance Appliance.
Valentina
2023-08-25
Positive
Professionalism
Punctuality
Quality
Randy was quick and professional. He fixed the problem in no time.
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oluwaseun Kehinde
2023-08-25
Randy was very responsive and helpful
Fong Yu Fung
2023-08-25
Randy is professional, he fixed the ice making problem. Thanks
Gema Plaza
2023-08-25
Randy very nice, very fast !!!! Thanks a lot
Debi Mixers & Shakers
2023-08-24
Positive
Professionalism
Randy fixed my range and was professional
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Hani Shihab
2023-08-23
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Randy was amazing. Did the repair quickly and very thorough. Was very polite and professional.
F “States” B
2023-08-21
Tech Randy confirmed my fears on the stove and fixed properly
Thank you for taking the time to review your experience with us, F. We are happy to hear that Randy was able to successfully resolve the issue with your stove. Customer service and satisfaction is our top priority and we appreciate your feedback about the process and our team's work.
We'd like to thank you again for choosing Advance Appliance Ltd and hope you have a wonderful day!
Michael Shimbashi
2023-08-21
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Randy was on time and repaired our dishwasher, knowledgeable and quality work. Would definitely recommend this company.
Thank you for taking the time to leave a review, Michael. We're delighted that Randy was able to help and you felt confident enough in his knowledge and workmanship to recommend our services. We strive for quality service and satisfaction, so we're pleased that we could meet your expectations.
If you ever have any further appliance needs, please don't hesitate to give us a call at Advance Appliance Ltd. We look forward to helping out again soon!
Nashaat Mansi
2023-08-21
Randy was the technician helping us with multiple appliance failure. He is very knowledgeable and was easy to work with. Thanks!
Thank you so much for the positive review, Nashaat! Our team at Advance Appliance Ltd is delighted to hear that Randy was able to provide such knowledgeable service for your appliance repair needs. We are proud to have him as part of our team and will be sure to let him know that you appreciate his hard work and expertise. Thank you again for taking the time to share your feedback with us.
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Scout Windsor
2023-08-17
Positive
Professionalism
Punctuality
Quality
Responsiveness
Randy did a fantastic job replacing the blower wheel in our dryer, works perfectly now! Thank you for the great service!
Thank you for your kind words and review, Scout Windsor. We’re so glad that Randy was able to help you out with the blower wheel for your dryer. We understand how much of a hassle it is when things go unexpectedly wrong, but we’re happy to have been able to provide you with quality service in such a timely manner.
We strive every day not only for excellent customer service but also full satisfaction for all of our clients. All of us here at Advance Appliance Ltd would like to thank you for trusting us with your appliance needs! We look forward to helping you out in the future if needed.
James Waurynchuk
2023-08-16
Ed did our repair service today and we were very pleased with his work. He was very efficient and polite and we highly recommend.
Thank you so much for taking the time to share your experience, James. We are thrilled that Ed was able to help you and ensure your satisfaction. It is our No. 1 priority to make sure our customers receive first-class service regardless of the issue they face with their appliances.
We value your recommendation and are grateful to have had the opportunity to provide exceptional customer service to you and your family. Please let us know if we can ever be of assistance in the future!
Michelle Banks
2023-08-15
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Randy and Nathan were into repair a leaky washing machine. They were quick and efficient. They made sure to run tests and make sure there were no leaks before leaving. Thanks for getting the work done so quickly!
Hi Michelle,
Thank you for your review! We're so glad to hear that the two technicians, Randy and Nathan, were able to quickly fix your washing machine’s leak. We pride ourselves on providing top-notch repair services which are both efficient and reliable, and it's great to hear Randy and Nathan were able to demonstrate this for you.
We also appreciate your kind words surrounding their thoroughness in completing their work. It's always our priority to leave a customer completely satisfied.
Thanks once again for the feedback and we hope you continue have an outstanding experience with Advance Appliance Ltd!