Valley Home Builders Reviews

We found VHB through the City of San Jose's list of pre approved ADU's and fell in love with their 1 bedroom design. Initially we were put in contact with Yazan who walked us through the process and showed us some recent ADU's that the company had built. Yazan was very responsive and stayed involved throughout the entirety of the project, helping with cabinetry and other design details along the way. Although we were a bit hesitant on the price at first, when things were all said and done we stayed within budget (as Yazan had promised). There were some minor delays along with the way but the project finished ahead of schedule in just under 5 months. It did take a bit longer than expected to get our permit at the beginning, but once the project started, things moved rather quickly and efficiently. We were particularly impressed with the efficiency of the foundation and framing crew. The structure went up quite quickly. Our project manager Alex was very knowledgeable straightforward. At times he was a bit blunt, but we appreciated the honesty and responsiveness. He always made time to make sure our needs were addressed and our concerns were listened to, with action plans to resolve provided immediately. We are very happy with our new ADU and the experience with VHB overall!!

Review of Valley Home Builders (VHB) Expectations vs. Reality: We contracted with Valley Home Builders (VHB) in September 2022 to construct an 800 sq. ft. attached ADU. The project was expected to be completed by May 2023, but we have faced significant delays and unresolved issues. Team Members Involved: - Mehdi Vatani (CEO) - Alex Vatani (Project Manager) - Arman Bashi (Sales) _________________________________________________________ Payment Status: As of January 2024, all construction fees have been paid except for the final occupancy permit and some remaining punch list items, totaling $6,413. _________________________________________________________ Delays in Completion: As of September 14, 2024, the final inspection was only passed on August 22, 2024, resulting in a delay of 16 months, with construction still incomplete. _________________________________________________________ Major Causes of Delay: - Water Damage: 1. An uncapped drain pipe caused a major overflow, damaging the main house. 2. A weak connection in the plumbing system led to leaks, requiring extensive repairs. - Incorrect Vanity Installation: The master bathroom vanity was poorly positioned, rendering it unusable and necessitating a rebuild. ________________________________________________________ Communication Challenges: Following the damage, communication with VHB has been difficult. We enlisted legal support and sent formal letters regarding unresolved issues, which went unanswered. ________________________________________________________ Ongoing Construction Issues: 1. Insulation Gaps: There are significant gaps in the insulation of the party walls and ceilings. This not only results in a lack of privacy but also allows conversations to be clearly overheard between units. Moreover, loud noises, particularly when the ADU's bathroom is used, echo through the main house, creating a disruptive living environment. 2. Incorrect Plumbing: A plastic pipe was used instead of a cast iron pipe for sound reduction. 3. Toilet Installation Issues: A wall-concealed tank toilet was installed with the wall permanently sealed, which obstructs necessary access for repairs and adjustments. When wall-concealed toilets are used, the wall must be removable to facilitate repairs and adjustments. Currently, the toilet bowl water level is too low and cannot be adjusted without destroying the wall, leading to further inconvenience. A wrong brand toilet was used. 4. Additional Items: Numerous other issues remain unresolved. _______________________________________________________ Financial and Property Damages: VHB has acknowledged damage caused by their team, but no compensation has been provided for over $31,000 in losses and damages. This includes: - The destruction of a non-native citrus tree, despite prior warnings to protect it. - Damage to three large raised beds. - Loss of rental income for 11 months from our existing dwelling's Airbnb listing due to prolonged delays. - Damage to my neighbor's RV. The CEO of VHB promised that his insurance would cover the costs, but despite this assurance, I found myself paying my neighbor out of pocket for the damage. ______________________________________________________ Positive Points: Initially, we appreciated the professionalism of Arman Bashi, who provided valuable support. However, the quality and responsiveness of service declined during construction. ______________________________________________________ Formal Complaint: We have filed a complaint with the California Contractors State License Board (CSLB), and a state mediator attempted to contact VHB but received no response. Consequently, our case has been escalated and assigned to a Special Investigator for further review. ___________________________________________________________________________ Conclusion: While we remain hopeful for a resolution, we strongly encourage Mehdi Vatani, Alex Vatani, and Arman Bashi to address these ongoing issues directly. It's essential for potential customers to know that, despite initial positive interactions, there have been significant challenges in executing and completing the project. We will continue to update this review as the situation develops.

Stay away from this contractor....ask their customers first before you proceed. They won't respond and quality of work is poor... Far from professional work. Clarification No, I have not mistaken with another business.... Alex Vatani's empty promises were mind blowing. And it's even more questionable when comment on all 1 star review is... "Must be someone else" or "Must be a different business". No ownership. Start by apologizing.

Valley Home Builders did our ADU. The finished project is beautiful. My husband and I just love that we are back in our neighborhood. Mehdi, Saed, Yazan & Alex are so knowledgeable at what they do. A very special shout out to Yazan, our project manager, who had so much patience with me! Thanks to all of you.

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This review has been removed for violating our Terms of Service

*Exceptional customer service* We initially contacted valley home builders based on their amazing reviews and boy did they not disappoint disappoint! This all started when we decided to add an ADU (accessory dwelling unit) in our back yard to house my elderly parents. A quick internet search and Valley home builders came on top (for a reason!) We ended up calling them and connected with a gentleman that couldn't have been more knowledgeable on ADUs and city ordinance. He walked us through their ADU check list and sure enough my property qualified ( they also offered a free on site visit/consultation) unfortunately for us they don't serve San Francisco but that didn't stop them from helping us through the process. They talked to us about different designs and even shared some of the floor plans of their current projects as well as a general idea on pricing (we were clueless). They then proceeded to recommend some of their sub contractors that can help us on different phases of our project. We eventually ended up hiring a local builder in SF and even then I contacted them to confirm whether the quote we got was reasonable and they had no problem looking over the quote and giving us advice. It's hard to find an honest contractor that puts the customers needs first but I can tell you Valley home builders showed us that there is still hope! I am very glad we crossed paths and if we end up moving to the South Bay, I won't be hiring any other contractor.

I worked with Arman during the consultation and from the moment I met with him through the moment I made a decision on a contractor he was nothing but helpful and very professional. He gave great advice on the project and was very helpful every time I talked to him.

I've been incredibly impressed by Arman since our first interaction. We had set up an initial appointment/consultation in March, but due to covid, we had to cancel that meeting. I really appreciated him still respectfully checking in every few weeks even though we hadn't met, and it wasn't clear when they would be allowed to operate again. He came by this morning to view our home and gave us his honest thoughts after hearing what we were looking for. He wasn't trying to sell us at all. Just gave us his professional and practical opinion that will end up saving us a lot of money. He was also very thoughtful and took all necessary health safety precautions which we appreciated (wearing a mask, not touching anything, staying 6 ft away, spreading out his home visits, etc). He was so kind and genuine - it honestly was so refreshing! I would recommend him and his services to anyone who is looking for a honest contractor.

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BACKGROUND: This review is not so much about how the construction process went with Valley Home Builders, but more about why I am proud to have chosen VHB and why you should have VHB at the top of your list! My parents have remodeled every house I lived in while I grew up, so when it came to selecting a contractor, I knew exactly what I needed to look for in a contractor when we were ready to add 499sq family/dining room to our house. I had toyed around with remodeling our house over a 7 year period, and I knew that VHB was the company I wanted since I first met Arman (co-founder) back in 2012. He was down to earth, genuine and not interested in trying to wow me with the lowest bid. Nor was he interested in telling me that everything was going to progress perfectly (it didn't) Arman was most interested in making sure I knew what I was getting into. A few years later my neighbor directly across the street went with VHB for a major expansion and remodel and that sealed the deal for me. REVIEW: VHB wowed me because of their old school roots where reputation and integrity matter most. This emanated from the owner (Medhi) and trickled all the way down to Orlan (the most infectiously cheerful person ever) who demoed our house. These guys would stick to their word, even during the occasions when it meant it may cost them money! I chose VHB not only because of their experience and expertise, but because of how they have their experience set up. First of all, they have all of the vital core construction teams under one roof. Because of this, I was able to rest easy throughout the project because they didn't have one guy trying to be an expert in all things but that they had specialized experts that guide the teams in Demo, Foundation, Construction and Finishing. Conversely, one of my friends chose a Jack of all trades, master of none kind of guy who did an absolutely terrible job on the remodel. Everything he did was sloppy, he completed very few of the projects and he completely blew out the budget in the process! My buddy ended up having to sue him to get his 6 digits of costs back (it's still ongoing)! On another front, another of our close friends opted for a Contractor who subcontracted out a majority of the process (their project was a little bigger than ours), they ended up being quite miserable and hated it. They ended up with ex - Tom, Dick and Harry's construction guys, who were recovering from alcohol and drugs. They never felt unsafe, but they never knew who was coming to do what, nor did they have any consistency in who was owning various parts of the project, nor the quality of the work being done. Trust me, you want everyone to be under one roof. It was also very cool to see that Medhi visited our house numerous times during the foundation construction phase to ensure that it was built properly. The fact that he would show up so often conveyed to me that he was just as concerned about the accuracy of our construction of our property as I was. Unlike many people I've worked with, Mohammad, our Project Manager, was amazingly responsive, a great listener, fun and helpful and he helped us save money! We actually consider him part of our family now. I've never worked with anyone as responsive as he was (talk about 24/7 service). Despite his easy going personality, he was always on top of things and do whatever it takes to ensure things were taken care of. My wife who had never experienced (and was very apprehensive about) a remodel was completely at ease throughout the process. She knew that Mo not only had her back, but more importantly took time to listen to her, alert her of upcoming things, and made her concerns his concerns. Because of Mo, my wife now knows that an expansion/remodel does hot have to be a scary/horrible process, but in fact can be a great experience. It is because of Mo that my wife is onboard for future remodels. Thank you Mo! I am very proud of my choice of going with VHB and am very pleased with the results. I look forward to working with them again in the future! Thank you VHB!