Adapt A Home - London Reviews

AJIT Kumar 2026.10.05

     

The whole process went well

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Reply from Adapt A Home - London 2026.10.07

Thank you, Ajit! We're pleased to hear that everything went smoothly. Your satisfaction is important to us, and we hope to serve you again in the future.

Faz Saman 2026.09.29

     

Caring and professional conduct. Nice wheelchair. It would be a good idea if it had a place to put my walking stick.

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Reply from Adapt A Home - London 2026.10.07

Thank you for your feedback, Faz. We're glad to hear you appreciated the wheelchair and our service. Your suggestion about a place for the walking stick is valuable and will be taken into consideration!

Zeni Peru 2026.09.29

     

Terrible Company The customer service is extremely disappointing. I specifically explained that I needed a scooter suitable for air travel, but the item received did not meet my expectations. To make matters worse, it was delivered earlier than requested. When I tried to reach out to address the issue, they completely ignored my concerns. This lack of responsiveness is very frustrating and reflects poorly on their service.
Date of experience: 23 September, 2026

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Reply from Adapt A Home - London 2026.10.07

We apologize for the inconvenience, Zeni. We would be interested to find what the issue was as the scooter that you have shown is a travel scooter that complies with airline regulations. Could you please contact our customer service directly to resolve this issue. Your feedback is taken seriously as we strive to improve.

Olga Kononchuk 2026.09.28

     

Smooth delivery, but the first scooter had some issues after a day of use. Had to wait for the replacement arrival, which took half a day, as the company was slow. Second scooter arrived in trashed condition with broken base locking system, which was unsafe to you, but I still had to, as I was visiting and did not have more time to waste to deal with the provider. On positive scooter had great long range battery.

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Reply from Adapt A Home - London 2026.10.07

Olga, thank you for your feedback. I'm sorry to hear about the issues you experienced. If you can contact our customer service we will try to resolve this matter promptly for you.

Carrie Markels 2026.09.18

     

Great hotel delivery and pickup service. We had an issue with one of the 2 scooters and they sent out a technician to the hotel while we were out exploring. Would use them again!

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Reply from Adapt A Home - London 2026.09.23

Thank you, Carrie! We're thrilled you appreciated our hotel delivery and technician service. It's great to hear our team addressed your issue smoothly, ensuring a good experience. We look forward to assisting you again in the future!

Fatima Romero 2026.09.16

     

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Reply from Adapt A Home - London 2026.09.23

Thank you for your feedback, Fatima! We’re glad you appreciate our efforts and look forward to continuing to serve you in the future.

Robin Robuck 2026.09.14

     

Very accommodating and helpful!

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Reply from Adapt A Home - London 2026.09.23

Thank you, Robin, for your kind words! We're glad our team could assist you effectively and meet your expectations. We look forward to serving you again!

Sylvia Schindler 2026.09.14

     

Der Service war wirklich super! Der Dusch-/Toilettenstuhl stand bereits in unserem Appartement als wir ankamen! Dankeschön,Gaurav :)

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Reply from Adapt A Home - London 2026.06.01

Hallo Sylvia – Gern geschehen! Wir wissen, dass es ein großes Problem ist, die Ausrüstung nicht vorhanden zu haben, wenn man sie braucht. Wir helfen Ihnen gerne! Wir haben Ihren Dank an Gurav weitergegeben, der alles für Sie organisiert hat.

Hi Sylvia - You are welcome! We know that not having the equipment in place when you need it is a huge problem. We are happy to help! We have passed on your thanks to Gurav who organised everything for you.

Jacinta 2026.09.07

     

Very efficient service. More expensive than other mobility hire but worth it for the home delivery/collection plus lesson on how to use it too. The mobility scooter itself was ideal for my grandma to use whilst we were on holiday. Very simple to use given she’d never used one before, plus the fold up element made it particularly handy.

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Reply from Adapt A Home - London 2026.09.23

Thank you, Jacinta, for sharing your positive experience! We're glad the service and features of the mobility scooter met your needs and contributed to a great holiday experience for your grandma.

Claude Lincourt 2026.09.07

     

Excellent service on time.

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Reply from Adapt A Home - London 2026.07.21

Thank you for your kind feedback, Claude! We're delighted that you're satisfied with your experience.

Shannelle Hinton-Dennis 2026.09.03

     

Amazing service from start to finish! Communication was excellent throughout, and the whole process was easy and hassle-free. The scooter was fully assembled when it was delivered, which was brilliant — everything was done for me and it was ready to go straight away. Fantastic service and a great experience overall. Highly recommend!

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Reply from Adapt A Home - London 2026.09.23

Thank you, Shannelle! We’re thrilled to hear about your positive experience and that the scooter exceeded your expectations. Your recommendation means a lot, and we appreciate your support!

thomas nativo 2026.08.13

     

Apres la chute de ma femme lors de notre voyage à Londre, Adapt A home nous a permis de poursuivre notre aventure grâce à ses services de location de fauteuil et cela dans un délais très rapide! Un service professionnel et efficace, le tout dans notre langue. Bravo à vous

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Reply from Adapt A Home - London 2026.08.18

Merci Thomas pour votre gentil retour ! Nous sommes ravis d'avoir pu vous aider rapidement et en toute simplicité pour que votre voyage se poursuive sans souci. Prenez soin de vous et profitez bien de vos aventures !

Graham Kidd 2026.08.12

     

Fantastic service from drop off to collection

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Reply from Adapt A Home - London 2026.08.18

Thank you, Graham! We're delighted you found the service fantastic from start to finish. We appreciate your feedback and hope to assist you again soon.

Ronny Froß 2026.08.06

     

We were in London for 10 days. Our son couldn't walk long distances, so we need a wheelchair. We ordered an wheelchair, the communication was good and friendly, delivery was fast and took place at the agreed time. It was very comfortable for him, so he was able to take part of the activities.

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Reply from Adapt A Home - London 2026.08.18

Thank you for sharing your experience, Ronny. We're delighted to hear the wheelchair was comfortable and helped make your trip to London enjoyable. We wish you many more wonderful family adventures.

Tom S 2026.08.05

     

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Reply from Adapt A Home - London 2026.09.23

Thank you for your feedback, Tom! Your support encourages us to keep providing the best service we can.

Pennie Burgess 2026.08.02

     

Excellent service - couldn’t be happier. Thanks guys!

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Reply from Adapt A Home - London 2026.08.03

Thank you Pennie, for your kind words! Providing reliable and efficient solutions is our priority. We truly appreciate your feedback!

Natascha 2026.07.28

     

Scootmobiel voldoet niet aan I rented a mobility scooter from them back in March. I had to book so early because otherwise, they wouldn't have had any left for July. I paid via PayPal so that if anything went wrong, I could quickly file a complaint and request a refund. On day one, the scooter was supposed to have a range of over 20 km. It didn't. The ad stated 12.5 miles. As a result, on the very first evening, we had to take a taxi back to the hotel costing 111 euros. I immediately informed Adapt-a-Hom at the hotel. They couldn't believe it; they claimed the scooter was brand new. Yeah, right—but what about the costs? They suggested I try it for another day, but it still wouldn't go further than 10 kilometers. I’m not renting this thing for fun; my daughter had to push it back to the hotel under a lot of stress, and together we managed to get it onto the metro. It really ruined what was supposed to be a fun Harry Potter day. This was meant to be a lovely week; unfortunately, I am terminally ill, so making beautiful memories is important to me. I complained to the rental company again. Finally, I spoke to someone who actually took responsibility, and that same afternoon a different scooter arrived—it wasn't foldable, but I didn't care about that. I just wanted it to perform as advertised. This one worked perfectly. I also indicated that I was willing to pay for this, but so far, I’ve received absolutely no response—which is surprising, given all the positive reviews. I hope I get a response now. Feedback Mensen zoeken ook naar
Date of experience: 11 July, 2026

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Reply from Adapt A Home - London 2026.08.03

We sincerely regret your negative experience, Natascha, and encourage you to contact our customer service team to address the concerns thoroughly and fairly.

Renata Castro 2026.07.24

     

Excellent customer service. They really work hard to find an available foldable scooter around London for my mom in less than 12 hours. The scooter is very easy and straight forward to use.

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Reply from Adapt A Home - London 2026.08.03

Thank you, Renata, for your kind words! We're delighted to know that our team could assist you and your mom promptly. Providing reliable and efficient solutions is our priority. We truly appreciate your feedback!

Charlotte Cross 2026.07.16

     

We were traveling in London and needed a wheelchair to get around. Ethan was very helpful in every step of the process, from finding what we needed, to delivering to our hotel, and communicating whenever we needed something. The chair was light and easy to deliver. I would highly recommend this company for anyone in London, local or traveling, that needs mobility assistance.

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Reply from Adapt A Home - London 2026.07.20

Thank you, Charlotte! We're thrilled that our service met your expectations and that Ethan provided the assistance you needed. We're glad the wheelchair suited your requirements, and we appreciate your recommendation!

Frances Gallito 2026.07.12

     

I had a group of kids and one had a handicap so I rented a wheelchair for his needs. This company Made everything easy and we were able to give the kid the greatest opportunity to see and visit London . Thank you for your assistance

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Reply from Adapt A Home - London 2026.07.20

Thank you, Frances, for your kind feedback! We're thrilled to have been able to assist and contribute to making your group's trip to London enjoyable and accessible for everyone.